I went in two different times on Valentine's day. Both times the counter was left unattended doordashers were ignored and because the doordashers were ignored so were the customers that were walking in to make orders. I don't know who's in charge at night but watching a bunch of teenagers joke around have fun and screw around with their mics instead of staying at the counter talking to customers and begging food is upsetting. Being that I wasn't a teenager that long ago I completely understand but a sense of urgency should always be at the forefront of the minds of these kids. Otherwise only have adults work these shifts and send these kids home.

Literally got our whole order wrong and it’s just nothing but vanilla ice cream when we got in M&Ms there’s no M&Ms probably about five the other blizzards we got just nothing but vanilla ice cream and the fries was not even cooked a waste of our 40+ dollars

shea nelson

They forget parts of orders n drinks check everything is there before you leave but food is good

Savannah Wink

If I could do no stars I would. Staff just standing around. No one helps you. Stood alone in front of the register for 15 min to take order. Then waited over 45 min for my order which was 3 blizzards. And literally 3 others waiting. Just terrible. What is going on? The cook in the back threw the box off chicken out, yelling at the other girl that was walking around. This place is terrible. Don't go there. No air conditioning inside, so it's so hot. We tried the drive thru but sat there for so long, we thought it was broken, which is why we came inside.

ALibra2u

You wait forever for someone to take orders I. The drive thru. Lady in front of me had to honk her horn for attention. Run. Run fast. Wendy’s is just across the street and they have great service. Baskin and Robbin’s also close by. If Dairy Queen can’t give good service then people will go where they do get good service

Cortney Schuetz

It’s really annoying when you go to the drive-thru and the employees are messing around to the point where you have to repeat yourself numerous times and just gets to the point where you say forget it and leave. I know it’s hard to find help but good Lord. Now I remember why I never come to this location

Sonia Perez-Rodriguez

Very poor experience. Here’s some advice…If you know you get swamped on Sunday afternoons “Keep enough staff on to be ready for the overload of customers’! It’s unacceptable to be told “We have a lot of orders” to justify why mobile orders aren’t ready at the time when they’re supposed to be ready for pick up. SMH The manager should to reprimanded when he/she doesn’t take care of unhappy customers. Never coming back to this dive! Oh! And I did file my complaint accordingly!

Nicholas Newman

It seems to be just about every fast food chain. In general, I visit lately. It takes 20 to 30 minutes to get through the drive trough lane, people take forever at this D.Q, there's no exception I was sitting in the drive through for twenty minutes when I placed a mobile order online and still sat in line and waited twenty five minutes for my order, plus at the same time upon getting to the register find out they dont have hot dogs to complete my order, so I ended up waiting an additional 30 minutes for them to change out the hot dog for a burger, why do we even have apps to use for faster service when it still takes a freaking hour for food at a fast food restaurant!! And then on top of that they can't do a refund, because there's no manager on duty

RaAnna Cahoon

The blizzards have gotten expensive but there was a deal in the app for $0.85 for a small blizzard with a purchase. I placed an order on the app at 8:05pm and the app said the order should be completed by 8:21. It is now 8:40 and there is no sign of my blizzards. I have no clue how it could take so long (no line to checkout) but I would NOT recommend coming here unless you plan to wait!

Kayleigh Burton

Worst DQ experience ever! Waited over 35 min for a mobile order!! Walked in and didn't even get acknowledged. Then told us they didn't have the blizzard we ordered. Maybe don't put it on the menu then? People kept coming in to order after us and then receiving their food over and over again while we were just standing there. Watched employee's chit chatting and standing around gossiping. Watched one employee stuff his mouth with chicken strips in fries and lick his finger then package our food without washing hands or gloves. DISCUSTING! We are incredibly disappointed in our experience and weren't even offended reimbursement.

Miguel Vega

Waited 10 minutes just to be acknowledged, as staff were more interested in chatting amongst themselves. Then, waited a full 25 minutes for 3 simple ice cream orders. Multiple customers were complaining about the excessive wait times and poor service. The counter staff was completely inattentive. This level of service is unacceptable.

Ontarionette Spooky

Sure! Here’s a harsh and exaggerated review for Dairy Queen: Dairy Queen: A Disappointing Disaster Rating: ★☆☆☆☆ My recent visit to Dairy Queen was nothing short of a culinary nightmare. I had high hopes for a nostalgic treat, but instead, I left feeling utterly betrayed by this once-beloved chain. Atmosphere: 1/5 Upon entering, the first thing that hit me was the overwhelming smell of stale grease. The dining area was a chaotic mess—tables covered in crumbs, sticky floors, and a general sense of neglect. It felt more like a fast-food wasteland than a place to enjoy a meal. The decor looked like it hadn’t been updated since the 1980s, which would be fine if it were clean, but alas, it was anything but. Service: 1/5 The service was painfully slow and disorganized. I stood at the counter for what felt like an eternity while the staff members chatted among themselves, seemingly oblivious to the growing line of frustrated customers. When I finally placed my order, the cashier barely acknowledged me, and I was left feeling like an inconvenience rather than a valued guest. Food Quality: 1/5 When my food finally arrived, I was horrified. The cheeseburger was lukewarm and looked like it had been sitting under a heat lamp for hours. The bun was stale, the patty overcooked, and the toppings were wilted. It was almost inedible. The fries were soggy and lifeless, resembling something you’d find at the bottom of a trash can. Then came the Blizzard—my last hope for redemption. What I received was a melted mess that tasted more like sugar than anything else. The supposed “chunks” of Oreo were few and far between, and the whole thing had the consistency of a smoothie left out in the sun. I was genuinely shocked at how bad it was. Cleanliness: 1/5 The restroom situation was even worse. I walked in to find a disaster zone: overflowing trash cans, no soap, and a lack of basic cleanliness. It was appalling, to say the least. If this is how they treat the dining area, I can only imagine how they handle food safety. Final Thoughts: This visit was an absolute train wreck from start to finish. Dairy Queen has let its standards plummet, and I’m not sure how they can recover from this. If you’re looking for a satisfying meal and a pleasant experience, I strongly advise you to steer clear of this location. It’s a shame to see such a once-great establishment fall so low. I left feeling angry and disappointed, and I doubt I’ll ever return. Avoid Dairy Queen at all costs—your taste buds will thank you. Feel free to adjust any details as needed!

Rachael McDaniel

I just got home after being out shopping. So I was near Dairy Queen so I called my husband and he suggested that I stop and get him something to eat. I asked questions while ordering And I asked for a bacon cheeseburger Double patty without No Onions and No Ketchup No Mayo and instead I got Double Cheeseburger with everything on it. I tried calling and no answer. Really I paid for a burger that I didn’t want plus No Bacon that’s what is even worse. Oh wait no receipt 🧾 that’s insane. At least I got kid’s chicken strips meal and my husband what he wanted. Oh what’s sad is the kid who took order repeated my order 😠