Einstein Relative

Went on a busy Sunday morning, waited around 30 minutes for two people. The staff were very friendly and attentive. Food came out in around 20 minutes, which was a pleasant turnaround time considering the place was at full capacity. Food was okay, typical breakfast joint type nothing special.

Rin H

Overall, it was so far one of the best Ihop I’ve been to in CA. I only rate 4 star because we had to wait a bit for our food. But we enjoyed it and it was worth the wait.

Ed Coffey

The food was delicious and my server was very nice. I did have to wait about 5 minutes when I came in to be seated even though there was no one ahead of me and no one acknowledged me in that time. Also the floor at my both was very greasy to the point I slipped around when I got up. Otherwise it was a good experience and I'd try them again. Update 4-2-24 service was slow to the point I walked out after waiting 15 minutes for a seat and never even being acknowledged.

TheBayArea.831

Great deal. We had the fruity breakfast combo for $7 :) The restaraunt is clean, service is fast and friendly. They were able to let us choose a booth too 👍🏼

Austin Turnell

Only reason i gave a 4 is because of our waitress we had, kinda rude but I recognized it wasnt anything we were doing she was just having a bad day, I totally get it still wished her a great day and the food was good :)

Teck Boon

Good stop on the way down to Big Sur with a Shell petrol station just beside it. It was a quite morning so service was good and so was the food.

Debby Moore Smith

I like it here. It is good solid food and service was good. I love that they give you a carafe of coffee that stays hot through the entire meal. 1st picture is the French toast combo. 2nd is the pancake combo...enjoy!!!

Anthony Gonzalez

I’ve always loved the IHOP brand but honestly, this place is just a terrible example of one. Same menu items and the people seem nice but that’s all the positives. Places too small for how popular IHOP is. That means insane wait times on the weekend and in summer in general. They don’t pick up their phone and they lag with online orders. They were out of sugar for coffee and the waitress only made a slight effort to find some more which she couldn’t. Not end of the world, but gave an accurate impression of this IHOP. Something I want to mention, this IHOP had numerous groups who pushed “customer satisfaction” to the limit. I mean, they were seated already done with their food when I got there, I waited to be seated over 30 minutes (party of 1), finally got seated, and by the time I ordered my food, ate, and paid my bill, those groups were STILL there! Not eating or anything literally just sitting there while people complaining that their expected wait time just to be seated was now over an hour. I’ve never experienced this at an IHOP, and I’m not sure if IHOP has a policy on this. I mean, I’m all for people enjoying their time when they pay money, but there must be a limit at some point. I have politely been asked for my table in the past for other restaurants (not IHOP) when it was clear I was finished with my meal because they were really busy. That specific restaurant DID have a posted time limit policy, which was very fair. But like I said, I’ve never experienced people hogging table time like that at an IHOP but I must point out that there was no effort to collect the table from those groups from the staff.

Cristina Ruiz

Horrible customer service, walked out after being seated by bald waiter w curly hair on back of his head, he did not want do his job, I sat down feeling shocked of how I was “greeted” (I wasn’t) and when I turn around he’s sitting down scarfing his face, I understand if you’re understaffed, COMMUNICATE THAT with your customers, so we know you’re overwhelmed and it might take a while to complete YOUR job. I understand misery loves company, but please treat others how you’d like to be treated.

Damaris Guevara

Brought my family (0f 6) in for breakfast but were completely ignored. We sat in the waiting area over 15 min waiting to be at least acknowledged or be seated but were not even acknowledged by any of the workers (mind you we were the only ones waiting). Then a couple walks in and the hostess walks right up to them and gives them a table. I then proceed to stand right in front of the podium and every waitress/waiter including hostess again continue to ignore us walking back and fourth past us. The restaurant was not busy at all there was many tables available it was obvious they choose not to help us. We are from out of state and were driving through and it seems like we were being discriminated for whatever reason. I’ve worked in the customer service field for over 20 years and I have NEVER had to walk out of a restaurant or place for SERVE REFUSAL. Customer perception is huge in the food and retail industry and this location might want to start considering this on a day to day basis!

B K

Edit #2: I got a generic response saying that I should go to their link and franchisee will follow up. So, I went to the link, filled out their quick survey and haven't heard from them since then. It's been a week. I looked over some of the other recent negative reviews and most of them mention oily nasty food. The response from IHOP is the same as to my review -- a generic copy-paste. It's a shame... the first couple of visits were awesome and something clearly has gone wrong with this location. Edit #1: Our family's first two visits were great. You can see my old review below. However, after two more visits, I can no longer recommend this place. During our third visit, we waited a very long time to be sat down, even though it was not busy, lots of tables were empty and staff were just sitting and chatting at a few corner tables. Maybe they had a staff meeting... not sure. It took a long time to get our food and my burger tasted very stale and everyone's food was very greasy. We were out of drinks halfway through our meals and our waiter never came by to check up on us during our dining session. On our fourth visit, the place was not busy either and we sat down pretty quickly. However, it took about 15 minutes for anyone to come by to take our order. It took about 40 minutes to get our food. Everyone's food was so gross and greasy that most of us couldn't even finish it. I felt very sick afterwards from all the grease. My daughter couldn't even finish half of her pancakes because grease or oil was sipping out of them. When I went to the bathroom, I observed two of the employees do their business and then walk out without washing their hands. Disgusting. Lastly, the place was absolutely filthy, with food all over the floor. Before we sat down, I had to brush off food from my chair and table. Old review: Very good food. Lots of selection and tastes great. I've been here with my family for lunch and dinner, so far, and both times were great. Service is pretty decent -- wait times are not long and they're attentive.

Roxanne Guajardo

I ordered the sirloin steak tips with hash browns and eggs.i also got the appetizer sampler.The appetizers were over cooked.The oil needs to be changed as the food looked brown and oily.The sirloin tips had a sweet taste nasty taste to it.Maybe if it didn't have that sweet taste maybe it would be good.I had to wait for a refill of my drink even though I placed my empty cup at the end of the table to let them know I needed another drink.The waitress just kept walking past my table and didn't ask if I needed anything or asked if I was ok with my order.I spent 21 on just my main course and 16 for the appetizer my drink was 5.My total was 45 and felt it was a big disappointment.

Jessie Fellows

Horrible experience. Short staffed...it took literally 10 minutes to get our drinks ordered then another 10 minutes before someone came to get our order...then I was told I couldn’t get a salad with ranch as a side...not even to pay for it. Then after finally receiving our food this was my husbands omelette!! Wow..$13 for this...what a horrible experience. Won’t be returning to this IHOP ever again! However the waiter did apologize for all the mistakes.