Chris Doyle

The booths are comfortable and there’s free Wifi. The staff is friendly and provide fast service. Those are the main reason I gave 3 stars overall. If it were just the food, this would be a 2-star review. While the 3 Tacos Al Carbon combo is a value at 7.99 with chips and salsa/guac, the tacos just taste like cilantro and onions. The chicken is flavorless. How do you screw up chicken on the grill when that’s your focus? Get plenty of hot sauce, you’ll need it! It’s pretty flavorful, smoky with a real kick. The salsa is flavorless, as well. I came here because they take EBT at this location.

D Woods

Food isn’t cooked as good as it could be….could be darker and more crisp as flame grilled chicken be and they should include the creamy cilantro with the salad as done at other locations instead you must request here if you don’t you’ll get herb ranch if your lucky…was met with a condescending tone when I asked about it because I made a mistake with that particular terminology. I believe there are better el pollo locations to spend your money at.

Suz Sims-Fletcher

nothing wrong but nothing exciting, either. The chicken, I was told, is heart smart. the coleslaw was more stringy than my liking. beans soupy and ok. I just say: its ok- not great, not awful.

art martinez

Food was good but something I've NEVER seen at an El Pollo Loco. They "ran out" of breast meat. Paid extra for the 3 breast meal and when the food was served, they gave the smallest wing and said they had no more breasts and it would take at least 40 minutes to make new ones. Based on what happened next I would have to assume it's due to horrible leadership. As a manager, how do you see you're running low on an item and not get the staff to cook more? After we were given the wing instead of what we ordered, we asked to speak to the manager and we're told that we would have to wait since she was cooking. After about 5 minutes of waiting, I asked for her again and it turned out that she had gone on her lunch break when she finished the cooking when she knew there were customers asking for her. She instructed one of the cashiers to figure out the price difference and give it back as cash instead of dealing with the customers herself. After a conversation with the cashier, Adan, I found out the name of the "manager" (Conchis) obviously not her actual name but that's what the cashier said. If you just want take out it might bebé fine to go to this location but I'd check that they gave the correct food before leaving. As for the "manager" she obviously doesn't care to deal with customers so GOOD LUCK if you're order is wrong. To the owner; you may want to educate your leadership in actual customer service

sten

Why are they always so rudeeeeee. Don’t rush me, I’m just trying to get my order in and right.

Dani Boo

Arrived there at 9:55. Sat at the drive-through and no one responded. Pulled up to the window and see they were cleaning and laughing. It says they close at 10:30 online and on their website. If anybody knows how irritating it is to leave your cold house in your pajamas to go pick up only to see they are closed then I’m sure you understand.

Keisha Henderson

Fabiola was extremely rude. It’s quite obvious she hates her job or certain people all together. I highly doubt she would’ve harassed one of her family members or friends over a coupon. The only reason we patronize this location is because it is my mother-in-law‘s preference. The service is consistently poor whether it be the interaction with the staff or the order being incorrect. Your employee Fabiola decided to play coupon cop refusing to accept it of after observing my mother n law hand it to my husband. “One coupon per household she snarled.” “My husband, then responded we aren’t in the same household. I can’t use the coupon?” “No,” she replied and on top of that, the order was wrong yet again. Not finding that out until my mother in law got home. I will gladly grill chicken for my mother-in-law before I patronize this business again.

Regina Stringer

I was unable to order because they had closed the dine in section, and the general manager Daniella was a complete idiot asking me to call their corporate office about staffing and payment issues. Sweetie, that's your j, b not mi, e as a customer! Why are these companies/ businesses hiring ppl that have no clue about their jobs. The Centinela location, please do better when putting idiots in managerial positions.

D W

Got here at 10:05. I'm starving.. I got here fast before they closed. I get to drive through and no response. I drive to window and Male and female just sitting there laughing and talking looking like they flirting. Please Do better!

Joao Vanderlei

Order was not complete, I ordered from the drive thru, I ask for a 4pieces abd they just gave me 2 ,,