I hate using the drive thru. I always feel pressured and stressed. Brian was taking my order. He was so incredibly friendly and very patient with me. He practically walked me through every step. He made my experience calm and so nice. Thank you, Brian!

Ron Luchetti

Received wrong order but of course didn't notice right away. Never happened at this restaurant so I'm sure was an honest error.

The food is ok, it's the location and physical layout that sucks. The driveway is too close to a busy intersection to be safe, and the drive-up window has an immediate right turn to avoid the curb. Tough when you've just been handed a tray of food to set down, or a drink in your hand, and others waiting on line behind you. They should redesign the traffic pattern All the way around this restaurant.

Food was just ok. Nothing special. Friendly staff. Update: Clean dining area. Very slow service. They sell coupon booklets but neither order taker knew how to redeem one of the coupons. They called over the manager and then walked away telling her that "it's all yours." No effort to teach the employees how to enter the coupon and the employees showed no interest in learning. They were out of both vanilla and chocolate Frostys. The pumpkin spice was described as "it's ok but not as good as vanilla or chocolate." I watched 1 customer throw away 2 of the 3 she ordered. I'll use my coupon after they restock the better flavors.

Went for breakfast, I could hear in the back they're out of chicken. Cool, but they didn't tell me when they came over the intercom. So I ordered 2 breakfast baconators, only 1 was in my bag...they had me wait for 20 minutes before my order was taken first of all. When I address that I ordered 2 the lady tells me "no your ordered one." Instead of just making my second one she responds with "we're no longer serving breakfast. (Over the course of 2 minutes you don't have sausage, bacon and eggs back there now?) Anyways, The manager ha not sure what was going on but she was no help yelled at the lady instead of addressing the issue...so yeah that's my experience.

There were six of us and everyone of us had cold food. Plus we witnessed an employee eating wings from the fryer area

No line, short wait. However, no ice, no ketchup in dining area - wasn’t attended to during the entire visit. Food was ok, fries were soft and a bit old. Dining area was clean.

Updated: service was horrible I waited 16 mins while the girl kept apologizing drive through got a huge order she said.. mind you I see them by drive though standing and talking.... Service was friendly, order was right...see my photos am still confused as to why the drive thru Goes almost into the building where people sit to eat... screams disaster waiting to happen

The food always makes me feel ill here. I used to really enjoy Wendy's but this location is just bad. The service is not good, employees commonly wear headphones while taking orders. The employees serving the nuggets and fries do NOT wear gloves. Disgusting. I wish I could eat Wendy's nearby my house without having stabbing pains in my stomach afterwards.

Customer service seems to have improved over time. Water from the AC was leaking through the ceiling. Staff decided to place a bucket below to catch the water, right where customers stand in line. The temperature inside felt like 80-85 when it should be about 20 degrees cooler. One of the customers told me conditions were the same last summer. Management needs to get the AC either repaired or replaced. Wendy's employees deserve better working conditions. (7/28/2025)

Food was standard fast food. Young man at the counter was wearing a hoodie with the hood up and coud not hear him.

With no drive through customers , I was still asked to wait for order to be taken, and when I did order it took almost 15 minutes to get my order and the fries were cold and undercooked.

Whoever designed the drive thru is an idiot. You have a curve to the right immediately after getting your food. Either get close the window and scrape the curb, or park really far away and reach out to grab your food like that painting in the Sistine Chapel.

Picked up a GrubHub. Took about 25 mins for the food. With three people in line ahead of me, which I accounted for. But then everyone was scrambling and I didn't see people wearing gloves or hair nets.

Usually Wendy's East Rochester is good, but not today. It was a slow time 12:30 on a Sunday. The food was barely warm and didn't taste good. Fries tasted sort of dirty. I'll give it another try. Next time give us fresh hot food. Not something that was in a warmer. Remember "Hot and Juicy".

Our food came out ok. But the staff was so slow that it was not hot by the time we got it. And they apparently had a lot of issues with a lot of other customers food. We sat there and listened to customers complain the entire time. We didn't even feel comfortable asking for ketchup packets, as they were out of it. The staff seemed overwhelmed...

I went because of the advertised 50 cent frosty. The drive through line was maybe 8 cars and moved so slowly. I eventually got my frosty and it was much better than the last one I tried ( which tasted like cardboard). It wasn't worth the wait though.

Tough to review. Employees were absolutely stellar. Food was as expected. Condition of the interior left a LOT to be desired. They need to completely replace the carpeting, fix the leaky roof, and more.

It's a fast food restaurant- so you can't expect too much. However, I went at 2:30 in the afternoon on a weekday, which you would think wouldn't be as busy. The line wasn't super long in the drive-thru when I got there, but it still took almost half an hour to get my food. When I got back to work and started eating it, my burger had a LONG hair in it... I had to throw it out. I have since always gone to another location.

The cashier did Not where gloves when making our bowl of chili after handling the money, the Atmosphere was not African American Friendly, I WILL NEVER,EVER RE-VISIT THAT WENDY'S RESTURANT AGAIN. I SPENT $37.00 ON LUNCH FOR 2 DIDNT FEEL WELCOMED, AND HAD TO TELL THE CASHIER ABOUT CROSS Contamination THATS A Never again also not one African American worker did I see definitely a NEVER AGAIN, EAST ROCHESTER YOU DROPPED THE BALL BIG TIME AND YOU GUYS SMELL AND LITTLE RACIAL................. NO A LOT

Been meaning to leave this review for a while, but I don't tend to hold grudges and I forget about things until the next time I visit. It has been standard fare for me for a long time to order a medium combo with a small drink. The manager that was there the last few times I tried swore up and down that no Wendy's in existence does this. One employee told me she could be fired if she accommodated the order. Bizarre. Besides that, the burgers are usually way overcooked and dehydrated, and the frosties run like they were sitting on the counter for an hour waiting to be ordered. The ONLY reason I come to this particular store is because it's directly on my route to pretty much anywhere. Otherwise, it's top 3 worst locations I've been to, in stiff competition with Perinton (never open) and Latta Rd. (out of everything from ketchup to napkins).

To start, I don't ever have picky expectations with fast food. I work in fast food myself so I know what it's like. I wanted to have a quick meal sitting down with some nice ac since my house has none right now. So when I place a mobile order for dine in and come to find out that they have both lobby doors locked at 3 in the afternoon really bothers me because that was the whole point of my order was to be able to enjoy eating my meal in a cool environment. Secondly by the time I got my food the fries and nuggets were cold and lukewarm. All of the food was hardened which working in fast food I can tell when items are timed out and still kept to sell. Lastly we added bacon into one of our items, which I know meat isn't cheap but 2 dollars to not even receive it? I'm not cool with that. Overall I'm just disappointed because ever since I moved to East Rochester I liked this location but today definitely ruined that.

Wow. Thankful we got something to eat. But geeze, awkward experience. Not to mention the "business" seen happening right outside their location. And the soda was flat. Forgot the sauces. And we won't go here again.

Apparently, they're not getting paid enough to properly fill one cup with coke and the other one with diet coke as requested by the customer. Anyway, it would be nice to get an order right once in a while.

I just used the bathroom but decided not to order anything because the place was very dirty. Staff are lovely but I can't buy food at a place that is really dirty. Parking lot was not plowed at all and almost got stuck. I'm sure staff are lovely but management needs to take action.

KC Quenell

Got food through drive thru around 11am. 2 burgers, 2 nuggets. All items were COLD. We were quite surprised, how could everything be COLD? Can't even understand how they pulled that off. (and food was consumed about 5 minutes after picked up...not a hint of warmth) 1 extra star because I will say the drive thru cashier was super polite.

David Vilinsky

Decent food and prices. Service is beyond poor. Order online arrive for pickup and employees ask for your order again. Look it up and then begin to prepare.

ashley partridge

Went there for a mobile pick up order, place is a ghost town, no one up front or even in back. Shouted hello with no response, this is what I see on the counter. Disgusting.

Dan Kusnetzky

Cold, barren restaurant offering little to no customer service. Silent and surly staff. No one at the counter to take orders. Restaurant appears to have no heat on a 14⁰ day. How could they make an egg on an English muffin too salty?

Been to this one twice and twice now the take out orders have been made wrong. A simple single with ketchup and lettuce, no cheese, no onions, no pickles. Both times they packed up a single with all the toppings. The fries have been old both times. Frosty's were good but it's hard to mess those up. Overall for the lazy staff not bothering to even try to make the order correctly I would say to avoid this place unless you don't care what you get. 4/25/20 Another screwed up order. First off, 5.39 for a single is a rip-off since that burger is the same size as the $1 burger at burger king. Next, I ordered a plain cheeseburger- got a plain hamburger w/nothing at all. Second burger ketchup only- got plain hamburger, nothing on it at all. Third was burger with mayo and onions-got that with cheese added. All 3 burger patties overcooked. How hard is it to make a hamburger? Apparently too hard for these stupid idiots.

Has to be one of the slowest Wendy's in Rochester. I came here at 9 on a Saturday night ordered my food at exactly 9:02pm. Took 4 minutes before they even acknowledged me in the drive through. Then once i paid i was asked to pull forward as they were cooking my chicken fresh cause they were out and that it would be about 1 minute wait. 9:22 hit and i still saw noone. I went inside to see what was going on and get my food and I found two workers standing looking at their phones while the other one was sort of hiding in the back they said oh sorry we forgot and didn't realize you were out there still. And this was the manager talking. I can't believe how this restaurant is run. The Night Crew is absolutely garbage. How are these employees not immediately fired for using their phones at work I could clearly see the one girl on Facebook.

My husband and I had dinner at this Wendy's on 1-2-23 and we will NOT be going back to this location. The burgers were good , but the chili was not warm/hot enough to melt the cheese on top. But we let that slide . We chose to dine in and had difficulty in finding a table that was clean. As a patron , I had to take napkins and wipe our table off !! Unacceptable!! The floors were dirty and both men's and women's restrooms were absolutely disgusting! As we wereordering our food I noticed that None of the staff had their hair restrained! I have personally worked in the retail food industry for year's and know this is a food safety violation. Someone from Wendy's corporate office NEEDS to Pop inspect this place !!!

Wish I could give 0 stars period. They are always out of something or get your order wrong. Never open for their lobby when I am there diring the day or night. Last time I was there a few days ago, they're out of the orange cream frosty's and got my order wrong. Also VERY slow.

I haven't been to a Wendy's in years and was craving a potato. They were all out so I got the baconator fries and it is soo disgusting looking I can't even eat them. The bacon is charred black and it's completely embarrassing that the staff was so lazy they couldn't throw away the burned bacon and decided to throw it on the food anyways.

The drive through has been incredibly slow lately even when the dining room is closed. 3 cars ahead of me , yet it took almost 10 minutes just to place my order. My fries were cold and soggy and this isn't the first time that my food was unenjoyable. Its unfortunate that this is the Wendy's closest to me because I do enjoy Wendy's but now I'll have to go out of my way to find a different Wendy's to enjoy. That was the last time I try that location.

The fish sandwich was cold, soggy, and undercooked. A tiny dab of tartar sauce. I asked for 2 tomato slices and recieved none. They gave me 2 pickle slices but as a joke apparently, the slices were both the tiny end pieces of a pickle that would never be used in 99 out of a hundred restaurants. It's incredible to me that a supposedly quality fast food place would serve such horrible food. Never going back there again.

Over 20 minutes in a drive through at 2:00 in the afternoon... Ridiculous, wasn't busy at all but only took one drive through order every 5-7 minutes. Wasn't e en anyone waiting for food at the drive through window or the counter. Just flat out not taking orders. Wow.

Took my money at the drive thru and then I waited 10 minutes for 2 sandwiches With no receipt given. Absolutely pitiful service. And I was the only customer...

Literally the most incompetent, rude staff I have ever encountered. Don’t order here unless you want to pay for items you didn’t receive

Dine in is NOT open, but never mentioned in the app. Prepaid in app and had to wait 30 mins in drive through to get food. Would have gone elsewhere if knew! Please update on app to show you do not allow dine in! Don’t trick your customers to prepaid online!

Wow!! Absolutely horrible! Horrible employees, extremely rude. Kids coming in and out but doors were locked at about 8:30pm. The blond hair girl at the drive thru was taking one order at time... and when I FINALLY got to the window, no greeting clearly annoyed just sitting down, didn't even say 2 words, when I said "bye" she said "yea" with an eye roll.. Absolutely disgusting. Left in complete shock!

Quite possibly the worst Wendy's I have ever been to in my life. The people at the register did not even bother to change the sign to the breakfast menu. I ordered the honey butter chicken biscuit meal, and they charged me for the maple bacon meal. When I told them it was wrong, they told me it was the same price (it was not). I asked for it to be changed (the food was not served yet), and she told me she could just remove the bacon, but why couldn't they just change the sandwich out to the one that I wanted in the first place? I took the sandwich as is, with the bacon, which was black and overcooked. The fried chicken patty was oily and soggy. This made me question how old the food was, and it felt as if it was sitting around for a while. Further, when I went into the restroom, I was bombarded with a small swarm of flies in an empty bathroom. This truly makes me question the sanitary practices of this establishment, especially during COVID times.

This last experience was horrible. The person who took my order either wasn’t paying attention to anything I said and just rattled off questions like a robot and I had to repeat everything over and over again. I got the jalapeño burger because it looked like a decent sized sandwich. But what I got was a burger that was dried up, small, with burnt onions and the whole sandwich was small, not very tasty and to top it off my fries were super cold. The only thing good about this visit was the coke machine. I wish that Wendy’s had an email that. I could contact them through. I paid $9.60 for food that barely should be served in a 5 dollar meal. If anyone at Wendy’s Easy Rochester reads this feel free to contact me. I think this is my last visit.

Made a simple order with extra cheese. I'm not sure how a guy can mess up a simple order so many times. Not acceptable. It's like the whole store was being run by new hires. That an the bathroom is disgusting. Worst location in the Rochester area.

20 minutes from placing dine in order to actually "ready." Food assembled over that time stone cold. Never seen a branch this badly operated.

Dont pick phone up,Worst customer service, food terrible ,old! Run by people that don't care about your food or respect wendys. I asked who the guy was that is literally the mascot for Wendy's who is in every poster in the restaurant none of them had a clue I had to tell them it was Dave Thomas that's like going to McDonald's and asking people who that clown is none of them knew,had to tell them it was Ronald McDonald

Ordered an $8.00 BACONATOR........... it barely had a ONE whole slice of bacon on it. I used to enjoy dining at Wendy's but eight dollars for a BACONATOR.......... and it barely has a single slice of bacon.

Do not eat their food. I just got lunch and it made me throw up.

Just went through their drive-thru to do the 2 for 3 breakfast deal. I ordered two breakfast potatoes, and two sausage egg and cheese muffins. I came home to have only egg and cheese. I called the store to have the issue fixed, and the man who answered the phone was very rude, and was trying to make it seem like it was my fault. I said twice I wanted sausage egg and cheese, and he said he repeated the order back as egg and cheese, just arguing with me instead of trying to fix the problem. He had a thick accent, I think we didn’t understand each other and it was a miscommunication but won’t be back due to his rude attitude and poor customer service. Our fry’s were cold as well! Awful experience !!

horrible service waited 5 minutes at the counter before leaving not a single worker spoke to us. we saw multiple of them look at us and one of them walk by us. there were only about 4 cars in the drive-thru and at least 10 employees. we've avoided this place because of their customer service in the past. it only seems to get worse. you can only get service in the drive-thru.

They always get orders wrong don't pay attention completely careless and make you wait for food that you didnt order or did and its cold

Normally I don't have problems at this store but not the case today. I ordered my usual and then was told they don't do breakfast combos with the pull parts instead of the wedges. I informed the gentlemen taking my order I just got the same thing 2 days prior and he called me a liar. Then after I hot my food the burrito and wedges were cold and the coke zero had no syrup. Wont be visiting this location again.

Horrible customer service! Food is aweful at night. Went to return my hamburg that was old and burnt looking and the next one is sloppy as well. For almost 15.00 this food needs to improve!

My wife just picked up lunch from their drive through. When she got home with it, she discovered that it was completely the wrong order. Now she has to go back to get the right order, but she doesn't have time to eat it because she has a 1:00 appointment. They ruined her lunch with this.

Terrible service, super show only 4 ppl here 20 min wait. Rat droppings in the bathroom. Just overall sucks here only thing good here was the soda

horrible service. waited 35 mins after paying. workers seemed clueless and didn’t care. order was wrong. food ice cold. fries had 5 individual fries and nuggets came w 3 instead of 4. horrible experience. won’t be back. they need some serious management help

I went here today and got a strawberry lemonade and a fry for free fry Friday. I showed the cashier my coupon and they scanned it. They said the total was $8.08 before coupon and then with the coupon it was $3.55. I just checked my bank statement and I was charged for $8.08. Of course I no longer have the receipt so there is no way to get my money back. I waited in line for a while to get charged full price for the fry. The only reason I wanted the fries because it was going to be be free. So if you go here make sure they charge your card right. I’m not happy.

Really bad customer service and didn't give me the sauce for my nuggets. I can live without the sauce but not the lack of courtesy. Will not go back.

Drive the extra 5 minutes and go to the one on Monroe. This one is slow for no reason at all

cold food, staff messing around and not paying attention to the customers. All very careless, specially the women. Found a long blonde hair in my food. The girl on the speaker was rude, horrible experience would give a zero if i could.

Don’t bother. Can’t even pay em to give service. Repeated attempts to get a common item on menu and met with rude workers that won’t work. They also think it’s hilarious. Never got a thing…. No food from an open fast food restaurant. Soo sad. I don’t see what they would get the one star for either

Food was terrible Burger- cold Buns- old and crumbly Chicken nuggets- please stop calling these nuggets. They are more like small popcorn chicken pieces. If you mush a “4 piece nugget” together, you can make 1 chicken nugget. Baconator fries- cheese not melted I except to have a stomach ache and will remain close to a bathroom after the food I did consume. But I won’t use their bathroom because they don’t have soap in their bathrooms to wash your hands. (Scary)

Sign on door says they close at 12am I get there at 11:30pm they guy says they close at 11:30 they leave at 12. Management needs to correct the open hours or their employees. So many restaurants does this and it’s not a good look for the establishment.

I ordered a taco salad, they forgot the chips and gave me just the diced skin and stem of the tomatoes The lettuce was old and withered. I called saying I couldn't back up to Wendy today and said he would replace the chips. The whole meal was a disaster but at least the chili was good.

Food took for ever, food was cool, very smokey inside. Tables and chairs are disgusting.

Will not be coming to this location anymore and we let all of our employees know not to come here anymore either. One of the employees at the window was extremely rude calling my mother a b**** over and over again because she forgot to mention she had 2 mobile orders. She did not realize the window was not closed all the way. I've called and left a review because i know that no one would like their mother being called out of their name so I don't expect my mother to pick up food and someone disrespect her like that. If you cant handle the pressure and realize you are in a customer service industry than maybe this is not the job for her.

Staff refused to refund my order after messing up my order twice and reserving me cold food the where rude and demanded the food back and told me I couldn't get a refund it's a shame I will never return to this location wendys used to care about coustomer service now they seem to be employing the worst applicants just because they applied.

Served burnt cookies called they acted as if I did not purchase my food from the location 12:28 afternoon ordrered through drive thur on my lunch break very unprofessional on the phone

I've ordered food here more than 15 years, today they messed up my delivery order and support didn't bother to resolve the issue. go to the nearby taco bell instead.

Waited in line for about 10 minutes to get to the speaker, had to correct the person taking my order twice, waited another 10 minutes to get to the window, got the wrong food anyway, waited another five minutes for it to be corrected, and at the end of it all I was still missing some of what I ordered despite them saying it was all there. Strongly recommend you go elsewhere

Absolutely terrible customer service. We accidentally ordered the wrong flavored frosty. We asked if we could change it at the window and we were met with in a very angry toned “I am sorry I do not have time” it would have taken an extra minute. Really disappointing this used to be one of the better Wendy’s in the area

I live 1 minute away. Love Wendy's and would come here frequently if it were not for the sharp decline in standards and customer service at this location. 3 seperate times I have come to this location anywhere from 8-930. Of those 3 visits I was only able to be served once. Twice the on-duty staff claim that they cannot take my order and are only accepting online orders due to lack of staff. The other time I waited at the window for close to 5 minutes and not a single person even acknowledged I was at the drive-up window... Wendys has gone from a former favorite fast food option to one of the worst options due to the recurring issues at not only this location but ALL of them in this area. The staff doesn't care, service is slow, and food is inconsistent... You all just need to do better and get staff that actually want to work.

Worse Wendy in the city of Rochester and quite frankly should be closed down and replaced with something better. Drove 15 minutes to this location because it’s the closest one to me, I was craving a jr bacon cheeseburger also grabbed fries and nuggets. I specifically asked for everything fresh. They had me waiting 15 minutes to get my food thinking its going to be fresh, I literally got handed a cold burger the patty was broken up and freezing cold how disgusting my nuggets hard and cold my fries were warm . I returned my burger and nuggets so they had a chance to redeem themselves and got back an oddly burnt shaped patty and top it off no bacon on my jr bacon cheeseburger. Literally failed twice, I understand it’s just fast food but I chose to spend my money here and I was treated and handled like an inconvenience, my food was like scraps that came from there waste and I wouldn’t be surprised if it did. I immediately had stomach issues after digesting the 3 bites I only took. The manager needs to be replaced and and the grill person needs to be placed in a different position. I was at the facility on Saturday night January 31,2025 at 9:30 -10 pm . Please check your cameras and tell me what your employees were doing but definitely not working. I will be calling the business bureau on this place. It’s ridiculous in the owner clearly doesn’t care.

Sat at drive thru speaker for 20 minutes in a 2 car line and never got answered. Service is always slow or non existent here, don't bother coming here.

This Wendy's has gone downhill. No one in line around 9:15pm but one person at the window. No customers inside the restaurant. Waited almost 5 minutes for someone to acknowledge us and apologized for the wait and they would be with us shortly. Waited another 3-4 minutes for someone to finally take our order. One meal. Got home around the corner. Fries were cold and just a little more than half way filled. Burger patties were burnt on the edge and the bun was hard around the edges. The diet coke also had no syrup in it. Just soda water. Spent $16 for garbage.

Jason Stearns

Just avoid this place. Night crew was messing around in the back while they had someone keeping watch and not answering. They aren't looking to their jobs, close this place.

Dinya Hughes

Was missing an item from my order and both the French fries and chicken I got was cold like it was sitting out overnight. Out of every Wendy’s I’ve been to this one is hands down the worst

Kari Bullock

I took my son thru the drive thru and I had to wait almost 5 minutes to order when there was nobody in the restaurant or at the drive-thru. I then had to repeat myself several times to get my order placed. When I arrived at the windows I then had to wait again for the associate to even open the window. It took him a solid minute to make change which would have been an exact $2. He then asked once again what my drinks were supposed to be. As it took him a while to just fill the drink cups directly next to where he was standing my food was getting cold behind him. When I finally got all of my food it was indeed cold and it seemed as though it had sitting for awhile. I will never return to that location ever again!

Yvonne Wenzel

The one star is for the owner/operator. Put the heat on for your employees! It’s always freezing and these kids deserve better working conditions. They are doing the best they can while freezing! Not to mention you make it very uninviting to eat in the dining room. This is every time I’ve come in this winter just to grab a bite while I wait for my daughter during her music lesson. No wonder people complain of cold food. The temp inside your restaurant is the problem

Javier Martinez

This places been like this for weeks and seems like they dont care how people eat from this places

Heather Campo

Tried to get food here and were ignored after waiting almost ten minutes in the drive thru line, so we went inside to order at the counter. After standing there for more than five minutes while the employees talked to each other and never even acknowledged any of the customers waiting to order, we left. It was not busy (probably because they refused to take any orders) so there was no reason for the employees to ignore customers. We watched at least five other customers get frustrated and leave while we were there.

Angela Delisle

Worst experience ever. If I could give zero stars I would. The person who took our order was very rude and seemed like we were inconveniencing her. I ordered a large fry and got about 10 fries in the container. The food was barely warm and the burger was in pieces and so sloppy it was hard to eat. We asked for 1 burger without tomato and both came without tomatoes. There were a bunch of young kids goofing around. No ice in my lemonade. We asked for ketchup, they forgot, we waited at the drive thru and she rudely opened the window and handed me a handful then shut the window without saying a word. We will not be back!

Bella Elizabeth

Just waited in line 20 minutes right after breakfast had finished up for a biggie bag. A jr bacon cheeseburger, fries, nuggets. Somehow even though they just started lunch and I waited 20 minutes, my food was ice cold like it had been sitting in a fridge. I live nearby so I made the quick stop even though I know it’s not the best Wendy’s and was yet again disappointed. The food was inedible I had to go warm it up.

Brian George

Dirty. Bathrooms ,kitchen, everywhere is disgusting and smells. Employees are not in proper uniform no customer service.

Carley Price

I only stopped in to use the restroom because after seeing the cleanliness I couldn't bring myself to eat anything there. There was a wet floor sign by the entrance, but no visible signs that anything had been cleaned in the recent past. As a disabled person it was hard to stay standing because the floor was grimy slippery, not wet slippery.

Steve Hillman

Currently sitting, waiting for our meal. We ordered two plain cheeseburgers and some fries about 40 minutes ago. We got the fries around the 20 minute mark along with one (not two) burgers that had a bunch of stuff on it (not plain), so we took that back to the counter and continue to wait as I type this. Meanwhile, it's 80 degrees outside and somehow hotter in the restaurant, very uncomfortable to wait in. There's three or four other customers who have been waiting almost as long.

E C

I will never go to this location again, the worst customer service I have ever witnessed. I was the only customer in the restaurant and did not see an employee for 5 minutes, how do you leave the front unattended for that long?? Employees do not care about anything you see or think… What a mess, I guess it was my fault to wait and even give this place my $$… Zero Stars for Customer Service Zero Stars for Atmosphere

Lisa Keech

It took 20 min to even be acknowledged 10 more min to take the order. It was like a hundred degrees in there! I was uncomfotable sitting in there to eat because it was so hot! I don't know how the employees could work in those conditions!!

Dara Stern

Paid extra to customize a chicken sandwich and received it plain, but did not discover this until I got home. Tried to contact customer service through the app and they apparently closed on weekends?! The phone number for the store is a fax line fyi. Thank you for stealing my money, Wendy’s. Tell me where you see the cheese and bacon? 👀

Phil Lavonas

Ordered 10 piece chicken nuggets with buffalo sauce, large chili and fountain beverage. The 10 piece was over $10 and they were just freezer reheated nuggets. I'd rather buy chicken wings from a wing place. The chili was very hot but also very watery. Not much substance to it. The soda machine seems to have an issue based on the floor but all options were room temperature and after my first drink I didn't have any more flavor options for coke. By the hole in the ceiling it seems they were having issues with the air conditioning and it was warm in their. There were no napkins available. Plenty of parking.