Forgot to post this last night, but Omar was our server and he was awesome and very attentive. The food was delicious 10/10. Was quite busy when we got there , but still were treated in a timely manner and had no complaints. Also, a big shout out to the buss boy. I don't think I saw any dirty tables while I was there. He was picking up empty plates all while we were there. You don't see that much in restaurants. Loved this place and will go back!

Ruben Fineron

Hey everyone! Try the rib eye sandwich from Great American. I ordered it medium rare and it was delicious. For sides try the Mac and cheese and Fries. Definitely recommend. 😃

Gloria Lopez

We had a group of 40 people in a private room and Sandra was the manager. We had some guests in our group that were rude and ridiculous and she was outstanding. She remained calm and professional even thru their rants. We will definitely have another group party here becauseof her and the way she remained calm. This night, valeria and vanely were our servers and they received the brunt of the complaints. They also handled everything very professionally. Amazing service!! Please recognize these people for their outstanding service!

Juan Carlos Rodriguez

I want to highlight the stupendous service that manager Sandra (Sandy) provided throughout the entire process of organizing our Christmas dinner for my work agency. From start to finish, she helped me every step of the way and took the time to thoroughly explain every detail of the contract. She was extremely knowledgeable, patient, and able to answer all of my questions and concerns, which made the planning process smooth and stress-free. Although Sandy was unable to stay for the event on 12/26/2025, she made sure everything was seamlessly relayed to manager Santiago, who took excellent care of us during the event. He ensured everything ran perfectly. A special shoutout to our waitresses, Marlyn and Vanely, who did an outstanding job managing drink and food orders for our group of 34 people. Their attentiveness and professionalism did not go unnoticed. I received numerous compliments from my coworkers and family, and it was all thanks to this incredible team. Do not hesitate to reserve an event at Great American Steakhouse on Airway Blvd. You will not regret it!

Lenora Southerland

What a wonderful time we had! Cailegh is the best server!! She was so helpful and kind. It was my nephews birthday and we had like 20 people/ the food was delicious! Highly recommend the green hatch chili soup with the ribeye, macaroni and cheese! The Guinness queso was amazing! Thank you Great American !

eli ruiz

We had an absolutely fantastic experience at Great American Steakhouse, and Valeria made it even better! From the moment we walked in, her cheerful attitude and genuine kindness made us feel right at home. She was not only super attentive but also had a great sense of humor, which made our meal that much more enjoyable. It’s clear she truly loves what she does, and it shows in the way she takes care of her customers. If you're lucky enough to be served by Valeria, you’re in for a treat. She’s hands down one of the best servers we’ve ever had. Can’t wait to come back!

ROCIO OAK

I had an amazing experience thanks to our server Erick. He was incredibly attentive, kind, and made sure we had everything we needed throughout our meal. His service was warm, fast, and genuinely thoughtful. It’s rare to find someone who goes above and beyond with such a great attitude. Thank you for making our visit exceptional — truly outstanding service!

Brandan Reed

I had a great experience at Great American on Airway. My server, Erick, was excellent. He was very attentive and made sure I had everything I needed, even while taking care of several other tables. (Probably the most hustle I’ve seen in a while from a server) My food came out quickly and was served hot and fresh. The service was fast, friendly, and professional. I’ll definitely be coming back because of the great food and outstanding service. 10/10

Julio Jimenez

Absolutely fantastic experience! The steak was perfectly cooked—tender, flavorful, and exactly as ordered. The atmosphere was warm and inviting, but what truly made the meal special was our waiter, Erick. His service was exceptional: friendly, attentive, and genuinely professional. He made great recommendations and ensured everything was perfect from start to finish. Erick turned a great meal into an excellent dining experience. Highly recommend this place!

Aylin Ortega

Wow, just wow. Everything was so good! The food? Incredible. The service? Impeccable. And the manager, Alondra? She is AWESOME! She made us feel so welcome and went above and beyond to make our visit special. If you're looking for a great steakhouse with a manager who truly cares, this is the place. Alondra, you're a rockstar!

C Panczyk

First time. Ate dinner at the bar. Far exceeded my expectations. Had an amazing salad with steak. Try the pork belly and guac appetizer.

Rikki Smith - Faith on Friday

The food, the atmosphere, and the service was amazing. I was there just after lunch, it was quiet and very relaxing. We enjoyed the time. I can imagine that during lunch rush or a weekend night it would be packed. They DO offer a military discount too. Ill

+4

Christian Alcantar

Sandra, did an amazing job. Caught in the middle of a shift change and offered spectacular service. Still, she went above and beyond. Service was amazing and the food was delicious as always. 10 out of 10 stars. Highly recommend 👌

Food was delicious. Very nice atmosphere. I had the brisket and other sides but next time I'll try the Rib Eye Steak. Service was great. This was the Vinton location but that option was not availab…

Food is delicious and at a great price. The server are really nice and great. Thank you for allowing my brothers 50 birthday

Delicious food and great vibe/ambiance here. Decided to venture here for lunch and they have a pretty solid lunch special of 9.99, mon-thurs. I opted for the salad and I was not disappointed at all…

The burger was good, but patty was not as big as the picture. The sweet potato fries are terrible, not worth the 1.99 extra. Brandy was a good server, she was a little MIA, but overall it was a good experience.

Today we decided to give Great American order take out another shot for Veterans Day. We were greeted and attended by Omar whom was very hospitable and made sure we had all the items we ordered in the bag. Im glad we gave them another chance and will definitely order to go again in the near future.

Madonna

Our server Alexis was okay, not sure if he was new, or nervous. Could most definitely be a little more attentive. Sorry for my mother in law giving him a hard time.

Great American Steakhouse\n1300 Airway Blvd.\nEl Paso, TX\n\n\nRE: A Review\n\n\nWe had a small group of family celebrating a memorial service and decided to go to the new Great American Steakhouse o…

Great American Steakhouse\n1300 Airway Blvd.\nEl Paso, TX\n\n\nRE: A Review\n\n\nWe had a small group of family celebrating a memorial service and decided to go to the new Great American Steakhouse…

The food and service was good. And our order was brought to us in a timely manner. The steak was cooked exactly to how i wanted it.

The food and service was good. And our order was brought to us in a timely manner. The steak was cooked exactly to how i wanted it.

The food and service was good. And our order was brought to us in a timely manner. The steak was cooked exactly to how i wanted it.

The food and service was good. And our order was brought to us in a timely manner. The steak was cooked exactly to how i wanted it.

This is in reference to the Airway location. \n\nWe stopped in for lunch this past Saturday, October 18, 2025 and wish we hadn't. \n\nI ordered the Green chili chicken Cavatappi dish.\n\nI am not…

The food & the service were excellent. The price reasonable. The dessert was freshly baked and very yummy! Our waiter was gracious.

The food & the service were excellent. The price reasonable. The dessert was freshly baked and very yummy! Our waiter was gracious.

The food & the service were excellent. The price reasonable. The dessert was freshly baked and very yummy! Our waiter was gracious.

The food & the service were excellent. The price reasonable. The dessert was freshly baked and very yummy! Our waiter was gracious.

at 9800 gateway north location. bread on burgers was old, beans were overdone and mushy, the server was obviously in a hurry to get it done, took my mother's order while standing BEHIND her. that alo…

at 9800 gateway north location. bread on burgers was old, beans were overdone and mushy, the server was obviously in a hurry to get it done, took my mother's order while standing BEHIND her. th…

at 9800 gateway north location. bread on burgers was old, beans were overdone and mushy, the server was obviously in a hurry to get it done, took my mother's order while standing BEHIND her. that a…

at 9800 gateway north location. bread on burgers was old, beans were overdone and mushy, the server was obviously in a hurry to get it done, took my mother's order while standing BEHIND her. that a…

Wanted a beef kbob so stopped to try it out. The drink did not taste right it was cancelled. The steak was ok. Half. The veggies burnt. The service was good he accommodated me and was truly concern…

I like Great American Restaurants. I sometimes go to Great American steakburger restaurant and they have some good food. I also go to a Great American on George (it has been awhile), and they al…

I've been to lunch at this location several times and enjoyed my meal and the atmosphere. I could conduct business lunches here. However, last night was my first time here at dinner and I won't be …

We wanted to have steak to celebrate a birthday and found this place near Ft. Bliss. We walked in without a reservation and asked to see the menu first. Just to make sure there was a variety for al…

Walking distance to our airport hotel. Multiple choices for cow on the menu, but also fish and pig and poultry. Sandwiches and sides were our choice and were tasty. Decent beer and wine choice…

We've been there many many times, but yesterday, they were not up to par. I understand they were very very short handed which made it so hard for our waitress I felt sorry for her. Some of our meals were cold, the appetizers came after we were served. We were like ... What's going on !! I hope they recognize Sarah our waitress for not quitting and not giving up.. (You got this girl)

Vannah Noel

We ended up here for Christmas dinner after forgetting to make plans. The service was not great. We were seated fairly quickly as it wasn't very busy yet, but were not even approached by a server to order drinks for at least 15 minutes. We were not made aware that their special menu prices didn't apply that day until we tried to order. The food was definitely not up to par. The sirloin my boyfriend ordered medium rare came out more well done, and was not even a sirloin steak cut but more of a thin skirt cut. It looked like the same type of meat that was sliced up for my steak tacos, which was covered in fat and barely sliced up. Server barely came back to check on us, we had to ask another server for drink refills, and we ended up having to call the manager over to fix multiple issues. Not sure if it was due to the holiday but even still they weren't that busy.

I remember when this place was solid. Delicious food, great service, fun atmosphere. The new menu is not good. Nothing at all what this place used to be. The service was bad because they were seriously under staffed for a friday night. The new ownership strikes me as privileged wanna be's. the downfall of this once wonderful restaurant is offensive to me because these are easy problems to fix but it seems like the arrogance and lack of competence of the owners cant look past their own egos to get some real help besides their own self absorbed obviously terrible executive decisions and its the yes people around them that keeps their ego afloat instead of their restaurant. I had the ribeye tacos, meat was chewy and mostly flavorless. I coulda got a better steak from denny's for a way better price too. we had a 9 top, and almost no one finished their plate, you can tell how dissatisfied everyone was with the food. Dont even get me started on the social media marketing for this place. worse then the food ill just say that. the only thing saving this place for now is the location and atmosphere/alcohol. but soon more will catch on about how terrible this place has gotten. I'll never be back here again unless i see some positive changes before hand somewhere. This is the third time in a row ive been here this year where the food an service were terrible. it really pisses me off for many reasons. the new owners need to sell this place to someone that knows what they're doing and find a new day job because obviously they have zero clue whats going on.

The kitchen is slow and the servers could use a bit more direction, training and support from upper management. The food is good (much better than what is has been in the past). Also, if you haven't been to this location in a while, the menu has changed and they bring out to-go containers to serve your coleslaw and beans in rather than actual bowls like they had in the past. I also have issue with the wine bottles they have repurposed on the tables for water. I don't mind that they are being reused for this, I have issue with the fact that they look like they were taken out of the garbage bin and filled. The labels were peeling or an attempt had been made to peel them but they didn't do it all the way. The bottles just looked dirty. Just my two cents.

G-sus Uchiah

Not my first time here, that’s why I came back. Except this time it was different. Service was good and atmosphere good as well. Thought I try salmon for the first time even though it’s not a sea food place. Well I shouldn’t had gone with my gut. I’ll never order fish at a steakhouse. Guy asked me if I wanted medium or full cooked, I said medium. I get a a flat over cooked, almost burnt and dried piece of fish. Overly salted and small. I won’t say I won’t come back, just stay away from seafood part of the menu.

ordered the steak burger (medium) and a Ceasar salad to go. The steak was undercooked and terrible chewy. There was a sauce that came with it that I just didn't personally like, but my eating has not…

ordered the steak burger (medium) and a Ceasar salad to go. The steak was undercooked and terrible chewy. There was a sauce that came with it that I just didn't personally like, but my ea…

ordered the steak burger (medium) and a Ceasar salad to go. The steak was undercooked and terrible chewy. There was a sauce that came with it that I just didn't personally like, but my eating has…

My drink had hair in it and they made faces and commented about it when sent the drink back. I ordered the ribeye steak and it was not the best. I've had better steaks at Texas Roadhouse. The m…

Went with a large group, so had an all su price menu. Extremely limited choice, shrimp scampi with just six shrimp with a couple pieces of asparagus for $35. The only steak option was top sirloin w…

Went with a large group, so had an all su price menu. Extremely limited choice, shrimp scampi with just six shrimp with a couple pieces of asparagus for $35. The only steak option was top sirloin w…

SUCKS!!! Now, I tell you at the outset that they had our waitress was covering TWO tables with parties of 12, but that doesn't dismiss my claims of (profanity removed)ty service and (profanity re…

Great food, very disappointing service at the end of our meal.\n\nI unfortunately feel cheated and ripped off.\nParty of 5, 3 of us ordered the (I think famous) steakburger. Menu states American ch…

56 minutes to get my burger my sons pulled pork sandwich and my daughters chicken strips. I watched three tables received their order before us and they sat down after us last time. I will not be c…

This place, (I THINK) is a FAMILY Oriented Restaurant, very nice environment, (could be a very Classy place) \n1. music seem to go more with a "Night Club" than a classy restaurant we were with a…

We had a reservation for a party of 10 at 7pm. At first everything was fine until we were waiting for our orders to be taken which took an hour. The waitress finally took our orders and the wait …

We stopped today 8-10-24 at 10:55 AM because we wanted to be the first ones to walk in at 11 but no one opened and we waited tell 11:05 so we decided to go down the street to Chop house instead.

Came in and it was slow no host up front but 4 employees walking around they saw us standing there and didn't come up to attend us we sit down to wait and still they see us but no one comes up even…

Very disappointed with where this place has gone. My wife and I stopped in to this location to have the salad bar and it was not worth the price of $12.99 the bar was a huge mess. They don't have a…

Service was great. Atmosphere was godd. Food was so salty, not edible. 30 minutes later still taste the salt. The shrmp batter was so soggy you had to peel it off and not eat it.

Service was great. atmosphere was godd. Food was so salty, not edible. 30 minutes later still taste the salt. The shrmp batter was so soggy you had to peel it off and not eat it.

Service was great. Atmosphere was godd. food was so salty, not edible. 30 minutes later still taste the salt. The shrmp batter was so soggy you had to peel it off and not eat it.

service was great. Atmosphere was godd. Food was so salty, not edible. 30 minutes later still taste the salt. The shrmp batter was so soggy you had to peel it off and not eat it.

A family of seven, 6 adults and 1 teenager, we thought this would be a good place to eat. My son, late 30s ordered a beer and they said they were out. People all around us drinking beer. Food was…

Went to Sunland Park location. Overall appearance was good. Had to wave server down for drink refills. Food was prepared fair, which was in line with the price. Music was playing fairly loud the …

Placed an order via uber eats. I love chicken fried steak - it tasted pasty and was noticeably burned. I ordered soup and suspected that for $8.99 I was going to get a bowl. I remember when I…

Horrible Manager (Daisy) Experience: I do not ever leave bad reviews, but this is one is necessary. I visited Great American at Vinton for the second time in the past month only to find they once again do not have any Filet Mignon’s. First time I ordered the salmon instead and this time my friend and I decided to share the T-Bone - Medium. When we got it, I cut it up so we could share only to notice it was completely rare, we let our waiter (the bartender) know and he immediately sent it back. They allegedly tried to re-cook the cut up pieces and it came back still rare (I have photos). We let him know and he apologized and sent it back. We asked if we could get a new steak so this one wouldn’t be cooked for a third time. We received a new steak and the minute we cut into it AGAIN it was rare. We let him know and he said give me a minute. That’s when the manager Daisy showed up at our table and said “YES” in a very rude tone. Granted we didn’t ask for her so that was an extremely inappropriate way to treat your customers. We told her our steak was rare and she said “IS IT” I put my flashlight to it and she grabbed the plate, said “we’ll remove it from your bill” and walked away. No sorry, no can we get you anything else? I have never encountered anyone so rude especially in the service industry. We were patient and not rude in anyway for having to wait 45 mins to not ever getting a meal and sharing a side of grilled veggies for dinner. Your manager Daisy needs to learn customer service and should not be serving in a manager role!!! We support local restaurants, but please do not treat tour customers with such disrespect, when we did nothing wrong other than bot want to eat bloody raw meat. Very disappointed with our visit and sad to say we will never return.

I went for Valentine's with my friends. They didn't have any Cabernet from any brand, no cauliflower appetizer, and no dessert. They were understaffed and unprepared for Valentine's Day. I'm not going back to this location. The waitress was nice and professional.

Mice this location in Vinton has mice. I come here about every 2 weeks, the service is always great, the food is good. Until yesterday morning I was eating with my husband to celebrate early valentines. When I finish my food I see a mice go across the dining room into the kitchen. But not just 1 I saw one more after this. I was in disbelief I paid my ticket and will never return. It did not stop there my husband and I are walking to our car when we see mice outside the front door hiding into the bushes right infront, this is a mice infestation. What happened to great American, ever since they change management it has gone down. Great American needs to take action.

Today was my 55th birthday and being from Anthony wanted to go back to a treasured restaurant as my grandfather was one of the contractors that built Great American in Vinton. After horrible service and poor management treatment 2yrs ago I stopped going. My parents recently started going back and they have enjoyed their plates, however, they apparently specialize in their common basic platters. For my birthday I ordered a Cabernet, they had NO Cabernet at all, my mom ordered hot tea, they had NO hot tea. I asked for a filet minion but they do NOT carry it, I ordered the 10oz ribeye medium topped with sautéed mushrooms. There are pictures on the menu of what the temp looks like & it came to me cooked Well done!!!! Very dry and charred, no juice, it was leather. My baked potato ordered with sour cream, butter & chives, came with NO butter, 1tsp of sour cream (tiny dollop) on the edge of the potato and sprinkled with about 4 dried chives. (I could count them) the mushrooms came in a 2 oz plastic container very dry, obviously not sautéed, & seemed to be from a can, I asked for A-1 to juice it up and was still only able to eat 1/4 of the steak. When addressing anything to the waitress she would correct my observation to be incorrect and would leave, no apologizes not even a happy birthday, manager never came out. My moms shrimp scampi was good and my dads ribeye tacos ordered Well done was good and very juicy. If you want a ribeye at Vinton Great American order the ribeye taco, it’s served as a whole steak just cut in strips and all toppings, tortillas, side item on the side and you’ll save yourself $10 and get a much better steak.

Luis Villa

I visited Great American for a birthday celebration this past December 18th, 2025, and I hate to say... it was not the amazing experience it had been in prior occasions. I understand that service during the holidays can be slow, but we waited more than an hour for our plates, after placing the order. On top of that, management didn't seem to interfere when we addressed a group that was dinning in the same section. The group of five men were standing behind their chairs and yelling off the top of their lungs, while watching football, as if they were in their own back yards. Great American is not a sports bar, managers should protect the dinning experience. Many other tables complained to no avail. It was clear that they had one too many and should have been cut off. Needless to say, they eventually left and the dining experience improved. Just when I thought this entire ordeal was in the rear view mirror, I received my credit card statement for the card I used to pay at Great American, and discovered many purchases had been made with my card at different places in El Paso. I recall paying and noticing that rather than using a machine in the same room, my card was handed to a different server, who walked away with it. I questioned the why? and was told that the one next to my table was acting up. To managerial staff at Great American, I humbly and respectfully ask that if perhaps, I'm not the only one with this credit card problem, that you consider the possibility that one of your servers is swiping credit card information.

Penelope Taint

The rolls were brought out tucked in a cloth napkin suggesting they were warmed but were not. The beer cheese appetizer with chips had no distinguishable taste with a lumpy texture. The main course had a hair in it which I had to pull out of my mouth. Didn't enjoy this 80$ experience. They took the hair burger off the bill but still... 80$ for a 14oz steak,1 beer and some broken cheese sauce. Hard pass next time

Alejandra Rivera

It was an empty resturant withbmore waiters thant customers thwy ask us to wait to be seated for more than 5 minutes and it was because the hostess was talking with a waiter about personal stuff. We were seated and not greetwd by any of the 6 waiters standing around, that instead of taking our drink order were busy talking. We decided to leave as we waited for more than 15mins because my young child asked for a drink and no one came by. As we were exiting there was a party of 6 that were still waiting to be seated that arrived next to us, and also decided to go due to the poor service and to top it off the manager (black shirt) was in the front taping Christmas decorations instead of attending to the clients or managing the floor

Irene Diaz

I was really hoping our experience would be like the 5 stars we saw before visiting. Our visit was Wednesday 10/29. Our reservation was at 7. We didn’t leave till 10:15! The service was incredibly delayed. We got sat right away, but didn’t get drinks till 30 mins later. We ordered our food at 7:40, and didn’t get the food until 8:50. We had to return 2 steaks that were over cooked. It was such a long night for a slow Wednesday turn out. The service was slow. And the manager recognized it was a long wait time but didn’t bother to comp anything. She simply said they were training people. This experience was drawn out and disappointing. A table of 10 with split checks were still charged a gratuity percentage. So she walked away with $65 for mediocre service and long wait times. Let’s just say we won’t be returning.

Emilio

Horrible experience bought the family burger pack today and we got spoiled food!! Bread with mold and meat that had thawn out then refrozen , cannot believe this is a business !!

+1