Endless Nameless

There’s a reason Taco Bell corporate doesn’t put their number on the receipts anymore and it’s horribly managed stores like this. Last week I went in on Monday for lunch. It was around 130pm. I ordered two seven layers with no dairy and a regular bean burrito with no cheese. While he was waiting for my order I heard someone on the line say “that order doesn’t have sour cream” and the person on the line shrugged and put it in the bag. Turns out it was my order. The funny part is that the sour cream wasn’t on the seven layers that typically come with it, that I would at least understand. No, this lady got creative and added it to the bean burrito, where that isn’t even an option unless you customize, so I have to assume they did it on purpose, because I can’t imagine a human adult making that mistake, being told by a coworker it’s wrong, and throwing it in the bag anyway. And speaking of bags, we pay tax to eat in, give us a tray. Do your job? That’s not even the best part. Silly me, because I was with others that ended up wanting to go there, I went back the next day! I know, I must have a humiliation kink. I never complained about the mistake or lack of integrity that had occurred the day before, but luckily this Taco Bell always has a way to ruin your lunch… So if you walk into this store they will not acknowledge you. You have to use the kiosk. It’s corporates move and a changing world, look I get it. Not the workers fault. However, when the kiosks don’t work? You might have to work, which is foreign to most of the people at this store. On this day, Tuesday the 30th of September, the kiosks were in fact not working. It told me my payment didn’t go through and to see a cashier to pay. In doing that, two other customers had issues and had to get help. When the tech doesn’t work, take the order… the manager, if you can call it that, was hateful and rude. They didn’t say the words I’m sorry once to anyone that had an issue, which was every single customer in the lobby for the half hour I was there. When your leadership fails at customer service 101, it’s no wonder the burrito artists back there can’t figure out how to put beans in a tortilla. After my mediocre lunch with a crappy experience due to hateful management and mediocre customer service, I realized that my initial payment HAD gone through, and I was charged twice for the privilege of eating stale rice and getting barked at by a bad manager. Not great. After the payment was taken twice I called the store several times. No one answers the phone. Not once in a week did a human being answer the phone at a restaurant. Incredible, but consistent. I lodged a complaint online, and it was acknowledged, but never answered despite providing the details. You can keep the 8 bucks and use it train a new manager. In the meantime I want to thank you for breaking my of my Taco Bell habit. As a vegetarian it’s a great option on the road or in a pinch but it’s not with the sadness I have for the future of humanity. I know you don’t care, corporate doesn’t care, I get it, society is kinda crumbling. That being said, why not take a little pride in your job? A simple “good afternoon “ or “I’m sorry” goes a long way, and if you can’t figure that out or how to put three things in a tortilla and roll it, I feel terrible for you. I’d say do better, but from kiosk to corporate you’ve proven you’re incapable of, so if I ever want a corporate burrito of disappointment, I guess I’ll be getting it at chipotle from now on.

Amy Parker

Thank you for doing me a favor, every time I come here I remember why I need to stay away from fast food. I don’t know why I expected this time to be different. The last three times we’ve come here not only do we not get everything I ordered and paid for, but it’s not even even close to the quality it should be! How do you mess up a caramel apple empanada? How is it that I order a modified item and instead of “easy“ jalapeño sauce it’s extra jalapeño sauce. I shouldn’t have to check my bags and make sure everything I ordered and paid for is in the bag. Taco Bell owes me at least $30 collectively worth of missing items from over the years but who wants to go get a refund for something that’s less than five dollars in value? I’m already back home and comfortable. This is one more reason of why I hardly ever buy fast food! There was no one in the dining room. No one in the drive-through. You would think that I would have gotten VIP service. The very least a completed order the way that I ordered it. That’s too much to expect apparently.

Mary

I ordered 2 Chalupas to go through the drive thru.. get home and the shells were stale and hard as a rock. It was 12 bucks for 2 so to get home to this quality of food is ridiculous. They should have a problem serving people such poor quality.

Khloe Gardner

i literally only got a total of two potatoes on my spicy potato taco. everytime i come earlier in the day, they do so well, but at night, it seems like they do not care at all.

KATHLEEN ZOLLER

We ordered 3 times in a week. All 3 times my order was wrong. I ordered 2 bean burrito supreme. I got beef burritos 2. That's all. No lettuce, tomato, no red sauce and no sour cream. This is the worst Taco bell. I read other reviews and they experience the same thing.

charleywayne hinkle

Half the staff went on break at the same time. One guy running around failing to keep up. I run a restaurant for a living and management is not working. I just seen two extra people I haven’t seen in the fifteen minutes I’ve been waiting for a preorder. Explain to me how you call in an order ahead of time and wait 25 minutes more for food? Just shut the inside down and make everyone go through the drive through so they don’t have to figure out how to balance everything.

alan fan

This is my local Taco Bell and it was always good in the past. Tonight’s drive through meal was different. Ordering was fine and there were a couple of cars ahead of me.The order was ready and the girl gave me the bag but forgot the drink that goes along with the combo. I had to remind her. I got home and found that I only had 2 of the three tacos that I was supposed to get in the combo. After eating them, I bit into the Burrito Supreme and it was solid refried beans with no other fillings. And to top it off, the girl forgot to put ice in the drink that she forgot the first time. I will wait for several weeks before I go back again so that this obviously new crew can learn how to do their job better. And if that does not happen, then I will take my taco buying to one of the many Mexican restaurants in the area.

Dorian Patterson

Just left from Taco Bell wanted to try the new southwest hot chicken crunch wrap. I got completely dried out hard chicken that I could not bite into.

Mike Boyle

So the wife and I have seen on TV 07.09.24 the big chezz-it crunchwrap supreme, so I decided to go to the Fairfield ohio location and even seen it on the menu displayed in the drive-thru. I went to order the item. I was told they don't carry this item. If you're going to run a big advertisement on a product, I would think your stores would be updated on what should or shouldn't be on the menu for the customer.

Ben S

Terrible place to eat at night. Not sure why I even tried it lol. Their mentality is we can skimp you as much as we feel like it so just get a credit like a normal person. Obviously they don't care about training, your time or getting home and your kids or you still being hungry from them not doing their jobs. It's not really a wonder why places like this stay short staffed with bosses who think like that.

Adam Ledford

I ordered a chicken quesadilla it obviously is chicken and something else the receipt says chicken and then I called the store and told the worker about what happened he told me they don't have beef quesadillas was not understanding me got rude and hung up on me and then wouldn't answer the phone when I called back very unclassy and very unprofessional. Since he doesn't want to talk to me about whatever the hell they made so I'm just going to post this online and share my experience so you guys know not to go there.

Ryan

12/04/21 update: Continues to consistently be awful in every aspect. I'll be periodically updating with photos of comically underfilled, under-portioned items. Old, but still accurate review: I love Taco Bell, but this location is by far the worst experience I have had with the chain. Our order is wrong or missing items more often than not. Most recently, I was given several items that should have been "supreme", but they were not. Furthermore, the amount of filling in the tacos was incredibly disappointing and much less than advertised. I did not discover this until I got home as the obligatory item count check did not reveal the lacking and incorrect ingredients. After driving 15 minutes back to Taco Bell, and waiting another 15 in the drive through, the manager disinterestedly informed me that I should not expect to receive the same product pictured and advertised on the menu in regards to the fullness of tacos and the like, as if defending false advertisement was just part and parcel of a Taco Bell manager's job. I unfortunately did not take a picture of the original items in the order, but I have included one of the remade tacos, as they were barely better. They were at least correctly supreme. Fair warning to anyone choosing to visit this location, you will not get what the menu advertises to you, and you will be scoffed at by management if you attempt to bring it up for correction.

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