Nelliea

This is one of my favorite Dunkin' Donuts in Queens. However, the staff is very rude and they don't want to serve the public in the proper way. I've complained to the manager but these people are what they are ,they will never change. When the manager turn his back they are doing the total opposite of treating customers inappropriately and nasty. So I made up my mind that I will not go to this Dunkin' Donuts anymore. They have the best donuts though! I gave them three stars because the donuts are really good but if I was to rate the customer service they will get zero hope you enjoy your next visit peace.

Employees just don’t really know what you’re saying. I ordered a caramel chocolate espresso and the lady repeated it back to me several times so I assumed they understood my order. She and another lady told the male barista to not put cold foam in my drink several times. By the time I got my drink it was a raspberry mocha latte that tasted horrible and I had to step in and tell the male barista to not put cold foam in my drink as he was about to. Also noticed they told the gentleman before me that he didn’t specify no ice in his drink when he did. So it wasn’t just me. I was running late so I didn’t have time to ask them to make my drink again. Still, don’t expect them to get your order right no matter how many times you say what you want.

judy peralta

worst coffee taste like water they brew the coffee and dont let it finish and give the strong coffee to a customer , and then the rest of us have to drink the watery coffee , even the owner do it why do you do that, use your brains 🧠

Vashtie Ramswamy

I made a purchase and they still did not want to let me 4 year old child use the bathroom. Apparently it was out of order but only after we started to walk out, they said okay. Disgusting people!! Why have a bathroom is CUSTOMERS cannot use it.

Sanjida Showdagoer

I am really disappointed usually I go this place everyday at morning but today I went there at 6:40 PM and the lady was very rude. I take Cappuccino blast oreo every day but today she wasn’t putting oreo crumbs on top so I told her to add and she rudely told me it charges more (it comes with the cappuccino she lied). Please improve the customer service

Casper Paint & Home Improvement Inc

I guess the employees don’t know how to read directions, because everytime I order here they give me the opposite of what I asked for. Asked for oat milk, they never put it, I asked for a regular ice caramel latte, they make it so sweet that I’m gonna get diabetes. I never complain but enough is enough and they never want to admit it they are wrong , or make it again.

rahul singh

Every time I go they never listen to my order properly. I ask for my bagel to be scooped and toasted they never do it even when I repeatedly ask. They never cut the bagel even when requested. I'm disappointed everything even after speaking to managers.

Ronnie Khan

The server name: APARNA (357692) was very rude and unprofessional employee I have ever seen!! I always go to this location for my coffee. I have never seen DD employees like her. She has lost her temper and professionalism in a moment. She started trying to fight with the customer. She started arguing with the customer. She should be shame for working for Dunking donuts!! Management should watch her regularly and give her some type of sales and customer service coaching!! I refused to take service from her and asked for another employee. The employee was helping me very sweet and helpful. She has listened the customer needs and gives her 100% towards to the customer.

Manny Benworth

Don’t bother coming to this location. New Bengali management sucks. The previous owner went above and beyond for customer satisfaction and the Bengali management is the total opposite. They do not wash their hands. Touch hair, scratch their body and continue their work. The place is never sanitized or cleaned properly. They also didn’t let me use my Dunkin’ Donuts app for points.

Silent Killer

First I ordered a frozen coffee and I was giving a hot coffee. They were nice enough to admit their mistake and give me the right order but when I came home and took a sip, I immediately threw up. This smelled and tasted sour. I called them on the phone he wouldn’t believe it and hung up.

Valeriya

I just had one of the worst experiences in this dunking donuts . I ordered 2 large coffees and two cups were stacked with each other and he put his whole hand inside the cups to separate it. I asked to change the cups for me and he said he did and that he put those cups back basically for the next costumer .It did not seem to me like he changed it .He is a cashier and has the gloves on that he does not change between the costumers and his gloves looked very dirty and yellow. Not that it is ever ok to give something dirty to costumers but especially during this pandemic we should all be more careful . I just left and ended up paying $ 6 for nothing . Overall it is poorly maintained store . Will certainly not come back again .