Rachel Ozari

Went here late night and barely anyone was there.. still had to wait at the register for 12 minutes to get order taken, then the lady left mid order to finish something and came back. Total 15 minutes. Then as I waited for my drink the guy kept sweeping the back area and my entire 5 minutes became a 25 minute delay. Hire different workers or have a different crew at night.

steven A.M.

Could have at least left a few charging Ports or outlets open to accommodate customers who want to use their devices/computers to study and charge them. Should not of been that hard to do, All of them are covered up at this Location..

Moukss

Absolutely horrible service. Just because I made modifications to my drink (subbing oatmilk for whole milk BECAUSE OF ALLERGIES) the barista took it upon herself to be nasty to me about my beverage choices??? Train your staff better. I understand it was busy but it’s not that serious it’s just coffee. You don’t have to attack me personally for it!

Janice Kim

One of the worst Starbucks locations I've been to. The woman at the register today treats customers differently based on race and it's very obvious. She treats non-white customers rudely, no greeting, makes you repeat yourself to embarrass you even though she clearly heard what you ordered. The atmosphere seems chaotic and messy. Had to wait for my drink for over 20 minutes and that's not including sandwiches. The baristas also are inconsistent, they will call out your name for some orders and not for others so you will need to be near the counter and check the drinks yourself. Please retrain your staff especially in such a customer facing role that discrimination should not be tolerated. Get it together.

Gabriela Diaz

I would have give 0 stars if I could, I asked for 2 cup of water after my purchase for my daughter and me and they refused water to us, the girl at the register told me she couldn’t give me water because they were having plumbing issues so I asked her how do you guys make the refreshments to which she replied the filter water so I asked can I please have water from there to which she replied No, so I think if the store is having plumbing issues it should not be Open just my thought. I can’t not believe this store refused water to their customers after spending so much money with them shame on you Starbucks I know I could have purchase water because they have for sale but would not spend a penny on this location ever.

Jay Rosales

Ordered from this location, and didn't realize till a couple-worker pointed it out. Found two hairs inside my drink. Apart from waiting 10-15 minutes for a drink, I can't even drink it? Unacceptable. You guys need to do better. Money down the drain. Thank you guys for that.

David Mojica

It turns out that the day I visited that location, I had ordered two drinks online for pickup. When they handed them to me, I asked the person who gave me the drinks if they could give me the code to use the bathroom, and she replied —with the deepest look of hatred someone can give to a non-white person— “the bathrooms are for customers only,” while looking at the drinks I was holding in my hands. At that moment, with the drinks from their store in my hands, I was in shock. I simply walked out, because the looks from the other customers made me feel very judged. So then I ask myself: are people who order online for pickup not considered “customers”? Or are their bathrooms only for white people? Didn’t “racial segregation” end in the United States of America in 1965?

Ravin Autar

Manager bought 3 bears cups when the register opened before the store opened. Then opened the back door when she saw people lined up at the front door from 3:30 am, so shady

Abriella Amaya

I waited over 20 minutes for a drink today, never got it ended up being helped by the nice barista to get a refund because I could not wait anymore. It was clear this store was heavily under staffed the moment I walked in, absolutely not ok and disrespectful to loyal paying customers as well as those working.

Omri H

NOT PET FRIENDLY!!!! Been going to this place for years every early morning where I would get 3 cups of various coffees. At 12pm I walk my pup and about 1-2 times a week would stop into this Starbucks to get a pup cup (Pupuchino). I was recently informed that they no longer give out free pup cups which consists of a small little cup and whip cream. I was told I had to buy something to get the pup cup (or even water! for that matter). I explained that I'm here every morning picking up coffee but during the afternoon when I walk my pup in this direction, he always looks forward to going in and getting a Pupuchino. He even walks me up to the door of this establishment. Initially they used to give out a large cup with whip cream where when you asked, the cashier would make it right away (considering it took less than 15 seconds to make). It then transitioned to a small cup where the cashier would make it right away. When I asked about the transition, they mentioned the manager set these rules. OK no problem. Not a big deal. My guess is, to make it even more inconvenient to not ask for the cup, you now had to wait for their team to get to the order where you would have to sit and wait for the pup cup. Just last week, when I went in and requested the pup cup, they told me I had to buy something to get it. I explained "I come in here every morning" to their reply, "those are the new rules". I left with my pup where when we got outside, he was nudging me for the Pupachino but unfortunately, this time around, I was empty handed. I could tell he was sad as if he did something wrong not to get his treat. Was infuriated. Well your new rules to skimp out on a tiny cup with whip cream once or twice a week just cost this location 3 large cups of coffee 5 days (sometimes 6) each week. Needless to say I will no longer patronize this or any Starbucks on the bases of pure greed. I cant speak for the other locations but this particular one is grimy and looks out for their profit margins above and over the customer. Iv overlooked the staff always being upset, the price hikes and the inconsistency on which they service me regarding the pup cup as mentioned above. To now just refusing to give them out unless you buy something? Feel free to read excerpts from reddit regarding other Starbucks employees from other locations. This Starbucks is NOT PET FRIENDLY. For all you pet lovers, I would recommend NOT supporting this location. There are coffee spots all over this area and suggest finding your coffee elsewhere.