Joshua Taylor

The woman TRYING to take my order sounded like maybe just was "not suitable for work". We ended up driving away after we told her our order 4 times and she still was on the first item. And kept repeating items we didn't even say. It was kind of crazy.

After a long day at work I picked up my children from school and decided on sonic. Worst costumer service. Specifically Jatereon. Horrible attitude -10/100 never again

After a long day at work I picked up my children from school and decided on sonic. Worst costumer service. Specifically Jatereon. Horrible attitude -10/100 never again

The manager there is completely rude! He was rude to the dasher and refused to give the dasher my drink. I then had to place a new order and called and asked politely to please take care of my order.…

They got my order completely wrong, the food was cold and tasted bad, and delivery was super slow. Customer service didn't care at all when I reached out. Just an all around frustrating and disappoin…

They got my order completely wrong, the food was cold and tasted bad, and delivery was super slow. Customer service didn't care at all when I reached out. Just an all around frustrating and disappo…

They got my order completely wrong, the food was cold and tasted bad, and delivery was super slow. Customer service didn't care at all when I reached out. Just an all around frustrating and disappo…

They got my order completely wrong, the food was cold and tasted bad, and delivery was super slow. Customer service didn't care at all when I reached out. Just an all around frustrating and disappo…

Order the peppercorn cheeseburger hamburger it was the worst thing I've ever eaten they shouldn't even sell it it's terrible and it's hard to review on their side because I'm pretty sure they don…

Wouldn't take 2 of the cards I used to pay, was waiting 20 minutes for 2 milkshakes and just to be told their machine couldn't take the cards , was given our food and when it was decided that they …

Wouldn't take 2 of the cards I used to pay, was waiting 20 minutes for 2 milkshakes and just to be told their machine couldn't take the cards , was given our food and when it was decided that they …

I ordered a #1 cheeseburger with no pickles, with mustard. What I got was a #1 cheeseburger with 10 pickles, no onions with mayonnaise. Unacceptable,

Mayra Limon

Came at 11:59 didn’t take my order pulled up and the kids were just there talking

ximena

i ordered fries and a few drinks during the snow storm, which i really appreciated them being open for — but the fries were completely overcooked. hard, dry, and bitter when i got them. i called the store to let them know, not even to complain, just to report it. the person who answered immediately had an attitude, told me my order “wasn’t there,” and started raising her voice. every time i tried to explain the condition of the fries, she cut me off and insisted they were fresh instead of listening. after yelling about how my order didn’t exist, she finally found it — and never apologized for any of it. she kept saying the cook “just made them” and in a very rude tone said the only thing she could do was have me come back for new fries. i don’t mind picking them up, but the quality of what i paid for was bad, and the way the manager spoke to me was worse. really disappointed in both the food and the customer service. tell me, do these fries look fresh?

Jeffrey Lott

Waited over a half hour for large ched peps and a American Smasher. Get home to find the ched peps but a burger totally different from the American Smasher. Should've known to check when the carhop seemed clueless about the order.

Preston West

Manager complained at us for tossing ice on the drive-thru pavement. "We gotta clean that stuff!" 🙄 It looked pretty stained to me. You aren't cleaning it that well if you're so worried about it. Also, it was ice. You know, frozen water... Not a big deal. How about you try cleaning this up: 1 star

Josh A

If you want rude service from them not knowing how to make a burger this is your sonic. 3 times to finally get it right. Charge extra for cheese sauce when you buy a pretzel as well never had a sonic do that. This location has mess up my order and hasn’t been good and it sucks because I like sonic. Just finally pulled the last straw on this location

Jo Blow

Completely horrible service. Arrived at midnight. Online states store is open until 2 a.m. Employees will not respond to customers calls or when pressing red button on menu sign. Staff is rude and when they do answer they hang up abruptly. Seems like they are refusing to work and need a district manager to come sort out the night shift.

Yvette Traylor

All I ordered was a Hamburger on Texas Toast with Mustard. It was at lunch time but there was not a line. My burger looked like a child had put it together. No pride, just thrown together! The Texas toast tasted like it had been cooked for a while or maybe even pre-cooked! I don’t eat at Sonic often and unfortunately this is the reason why. Could you all at least put a napkin, salt and pepper in the sack! You can keep the mint, that I did not get, I don’t eat them anyway! Oh how I wish I had taken a picture!

Allison Dumont

Google showed the restaurant open, the app showed it open, I was able to place an order. I pull up to the restaurant, all lights off and kitchen abandoned. I called the customer service line and asked for help, a simple refund since the business is closed even though it allowed orders to be taken via the app. I was told my “request would be processed for a refund” and didn’t hear anything after. I wasn’t given a refund, nobody got back to me. The CSR assured me that I’d receive an email about the refund request (I didn’t). She assured me I’d at least be told if I was or wouldn’t receive a refund (I didn’t get one, and no one contacted me.) Instead, my money was taken with no product/services rendered while the restaurant was closed AFTER I’d placed an order. If the restaurant was closed, EVEN WITH IT BEING LABELED AS OPEN ONLINE/AS INDICATED BY MY ABILITY TO ORDER, then I should be able to get my money back. Nope, instead I’m out that money and left never wanting to return to any of your businesses. Not like the company cares, I mean look at the customer support I’ve “received”, or lack thereof. I’d bet $15 I’ll get the typical generic response, “Sorry to hear we disappointed you, If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call!” But I don’t think I want to be out more money just for this waste of a company to not help.

Daphne Bennett

I took a bite of my burger and bit into A PREPARATION STICKER not on the outside, not on the wrapper...INSIDE the burger! It's been a week since I talked with corporate. I still haven't gotten a response from the actual location. The health department needs to double check them! That's DISGUSTING!

Calvin Jones

Just came back from here. When we opened our bag, the Tattor Tots were DEFINITELY RE-DROPED into the fryer. They were NASTY. Just full of oil since they fried them again after they had obviously been sitting.