Shuntae Tolliver

They never get the order right and they are very unprofessional my order in the drive thru was wrong and they refused to re make order

Brianna Tolliver

Told them mayo only they put ketchup on the burger AFTER she confirmed mayo only. Then gave me these burnt not one curly fry in the bag. I walked in asked them to remake it and the cashier sassy self want to roll his neck saying he cant control how they make the food. I asked why every time i come i have to come in and get my order remade. He said why come back then. NEVER WANTED TO MY MOM WANTED IT. I wanted a refund and the manager even argued that the order was right. HER NAME IS JESSICA AND SHE AND THAT SASSY CASHIER HORRIBLE . If they get major complaints i see why. I literally just moved here a month ago and this place SUCKS

Saint John Grand Lodge

This is the second time that I visited your location and was told that you can give change. It was 9:45 a.m. How are you making money if you are turning customers away for no change ? I would have asked for the manager but I think this lady was the manager. I actually tried to call the location to speak to a manager but nobody answered the phone. I am a hundred percent sure you are losing money on a daily basis because your staff doesn't care about your customers nor your business. This is very disappointing because I am new to the Glenn Heights area. Plus the lady that was cleaning the men's restroom left out without washing her hands and went immediately into your kitchen to prepare orders. That is just nasty in itself. Maybe GOD was trying to tell me something, but I still feel like I need to let someone know that this location is sinking because the team doesn't care about your customers. You do not have any signs that you do not accept $100 dollar bills, but this is the 3rd time. Other restaurants do not have any problems taking my money. I am starting to feel like it is because I am a Black man. You lost a loyal customer to your Brand Jack in The Box and I am the father of six children so you add up your losses. Good luck with your business surviving if your customer service doesn't improve. I didn't even feel welcomed but I was hungry.

Atonya222

My daughter placed an order to be delivered through the app. She never received an order number but her ApplePay shows what store received the money. Call the store several times no answer. It’s BS no one is answering the phone. We would like a refund or the food. We can’t afford to just be giving away money.

Deleon Harris

11:48pm order taker very rude he rush me to give my order and cite me off four time why trying to give him my order. So I did not even order food for my family just got kids meal for the baby and went home to cook them a meal since I just got piss poor service . This young man does not be taking orders if he not going give you a warm greeting with a smile and repeat the order back. Once I pulled up to window ask the man could you repay the order to make sure you got it correct he said u ask for come this is crazy yall hiring people like this

Gene Knox

I ordered a strawberry red daze red bull with no ice and it cost 5 dollars. This is how they gave it to me at the drive through window. I asked "that's it??" and the guy copped an attitude saying that's what I get with no ice. Does anyone think this pathetic thing looks like 5 dollars worth of drink? I also couldn't understand them at the speaker, they seemed annoyed to be there, they had me pull around to the front before giving the remainder of the order (and there's not really space for that here) and it was generally a bad enough experience that I will never be coming back to this location. EDIT: They also forgot the tacos I ordered. This place is garbage.

Versace Henderson

Literally just ordered through Uber, always order through Uber eats with no problem. Tonight I decided I wanted a fan favorite box like I had from the night before (because I enjoyed it) after getting my order from the delivery person this is what I received. Where’s the tacos? Where’s the cheese sticks? Where is the actual box and sauces? Unacceptable, also contacted the store no answer.

Ashley Bustos

Customer service is absolutely awful. Employees were rude while trying to order my food. I specifically ordered the tiny tacos with extra cheese only and no lettuce or taco sauce. The young gentleman didn't know how to add the extra cheese so a female took over and was able to get it rung up correctly. When checking my order, they had no cheese but lettuce and sauce and they put 20 packets of taco sauce in the bag. I tried called the store and let it ring until it stopped 4 times and they refused to answer the phone. My husband sat at the door knocking for over 5 minutes and no one would acknowledge him. He had to wal over to the drive thru window to get and employees attention. He gave them the tacos and the receipt and explained how we ordered them. They kept the receipt and then met him at the door with what was supposed to be my food made the way i ordered. I paid an extra $3 (almost the price of the the plain tiny tacos!) and didn't get hardly any cheese at all. I refused to continue to be treated they way were and just left. So enjoy the money I paid for the food I didn't get. This is completely unacceptable.

Jennifer B

Ordered a quad cheesy Jack and a breakfast sandwich this past Sunday night in drive thru The pictures below are what we received. As you can see no cheese, no bacon, single patty! Also old egg and sausage on the breakfast sandwich. We returned and came inside the lobby only for them to tell us to wait in the long drive-thru line. We did not. Received our food from the lobby and returned home.

Mike Wiley

Ordered for four in drive thru and 3 of them had issues. Missing egg roll on one almost no fries on one (the rest were curly fries so easy to tell) and the spicy chicken sandwich was the worst part...could tell something was wrong just from picking up the box. Smallest chicken breast I've ever seen and hard as a rock to go with it. Called about 20 times and no answer. It would be about a 30 min round trip plus the time there...not worth it tonight