Wendy's

Amber Shelley

This was a insane experience I went through drive thru places order the order was wrong. I walked in the restaurant and I spoke to a gentleman who was very nice and calm about how this order was wrong and this spazz manager got in my face being rude when had my receipt that they never gave me arguing with me and being out of control. I snapped at him of course I was upset and shocked. I feel bad for this person just have a lot going on and I upset him. I get it but you don't yell at customers and challenge people .

Pete Dude

Wendy's Grand Island is sad. Employees are not competent to make a simple breakfast sandwich. I purchased 2 sausage egg and cheese on an english muffin. 4 ingredients and I got 3. Both sandwiches came with NO egg. Why? Not the end of the world, but kinda ruined my morning. Boo on the children who can't complete a small task. Guess they had my egg on their face!!

Ahmad Ashour

If I could give a worse rating I would. The most terrible place ever. My order couldn’t get worse and on top of that they failed to make it right the second time around. People that work there need to get fired immediately. Something needs to get done

Rosanne Oliverio

Ordered online. The money was taken from my account. However they claimed the app was down. Had screenshots to prove the money was taken from account. So then workers got the manager. However, the manager hid in the back, didn’t come out to address the issue. They kept saying the app is separate from the restaurant. So no food, and the money was taken from my account. When I asked for a phone number for customer care, they said they had no idea. I don’t usually go to fast food joints, and this was my sign to continue to stay away. Called customer care, and little to nothing was resolved. So Wendy’s gets the money and I get no food- got it. #scam #useless #poorservice

Naomi Phillips

Awful!!! I worked my first job in fast food, and I cannot deal with the blatant disrespect of the kids that work here. Clearly a bad sign for the supposed management and training of all Wendy’s employees. The food is half hot and half cold, I’ve told them many times that the syrup is out on the Diet Coke, and they have not remedied the situation. The inside is not clean, trash everywhere, counters packed with used cups, personal cups and it’s an overall mess. There is zero pride in this place. It is horrible that every quick food eatery on grand island is horrible. I just moved here, and I’m telling you, don’t waste your time or hard earned money. Do better, train better, manage better and clean better. Never going to return sadly.

Andrew Langford

Food was horrific, workers were also horrific, my Diet Coke was 1% syrup if that, took 20 minutes to get 2 items. My paw immidiately spit out his food. Took 3 asks to get my drink in the first place, don’t come here. Homophobic slurs were also said during the experience, when our group ordered more food the worked with waves decided to shout slurs to himself.

Jordan Daer

Honestly food was god awful. Hands down worst experience I’ve ever had at a Wendy’s. Workers don’t give a shit, food was cold, waited forever with only 3 people in the place. Homophobic slurs were said by a worker. Guy serving me had waves tho which was fire, he needs to learn how to put the fries in the bag though.

Marlene

Had to go thru the drive thru since the dinning room was closed. Ordered the biggie meal deal. The fries,chicken nuggets cold. They could've thrown them back in fryer to warm them up. Asked for sauce,which I was probably charged for and never got.the buger was cold but tasty.

Shane

The management of Wendy's should hang their heads in shame for allowing the inside of this restaurant to be so dirty, both in front of and behind the counter. Guess their philosophy is to not worry about the inside when most customers use the drive-through nowadays.

Amanda Banini

The place smells dirty and the grease clearly has not been cleaned the smell of dirty grease is literally pouring out of the drive thru windows. This order I got doordash, you can see the burnt bits of old food on the potato wedges. Please follow the health department requirements when it comes to maintaining your fryers because this is disgusting. And they took forever made my door dasher wait 10 minutes and the food was cold. I know it was not my dasher it took her 3 minutes to get here. I should of went to Burger King

Don s

9/24/2022 Order 4 double cheeseburgers from this Wendy's. Open the bag up at the house and all that was in there where hamburger buns. You got to be kidding me right nope not a joke 4 hamburger buns with no cheeseburgers in them. You can tell by the photos there was nothing ever put on the buns. This goes to show how this manager is running the store. Plan on call corporate office first thing Monday morning and calling the store Sunday becuase can't do it now there closed. Called the card company and filled fraud charges with them as well. I hope they pull there franchise agreement and yes they can do that more easily then people think.

Pam Landry

Guy that took my order was awesome. He should definitely consider a job in sales or like anywhere away from the wench that handed me my food and slammed the window in my face as I was saying have a good day... Got on the 190 to find my sandwich not even completely wrapped and a hole in the bottom! Yuck!!