Blanche Harling

Love this place! My only issue I asked for my wings not to be fried hard and they were fried too hard I couldn't eat them. It could have been a one time mistake...they have never let me down b4

Nicholas Reinagel

Update- I was unable to call about this. They called and left a message, as I was still busy, offering to fix the problem then and there. I really appreciate that, I plan on calling tomorrow, but them reaching out like that was amazing, imo. We've always loved you guys and great to see some businesses still care like that. Most of the time we have no issues, but I'm gonna be honest, they did not put hardly any mushrooms on our pizza. If I could add a picture of all 32 pieces of mushroom on the medium I would. Not cool guys and gals. Do better. The pie was also under cooked. Long time customer, kinda disappointed this time.

Scott Morgan

Most of the food is made to your expectations. On occasion, mistakes are made, but overall the quality and experience meet the expectations. Some constructive criticism for the management.. 1. Better menu layout. Make the menu make sense. Be descriptive. That way your customers know what to expect, and your staff knows what they are serving. 2. You want your product to appeal to as many people as possible, but without paying attention to standards and practices, the end experience is going to mostly disappointment instead of excellence. 3. If someone asks your staff “What’s in it” and the workers don’t know, that’s a problem. Your cooks know. Your manager knows. But the person taking the order at the counter does not? Why is that? It’s because the menu doesn’t say. Now, the customer wants to know. All of which can be avoided by putting on the menu… Golden BBQ sauce - a light honey glaze with hints of garlic and cinnamon Or - Golden honey mustard with a mixture of peach bourbon and maple syrup Or - Golden honey habanero spicy hot glaze with a little bit of lemon I can make Chik-Fil-a sauce, or at least a grownup version that’s enjoyable and has flavor, and know what to expect from it. If you’re going to make a product that half the restaurants in Buffalo make already, you need to describe what it is, not just what you call it. 5/24. Just a quick update.. we called to claim the credit the manager promised on this order with a fish fry and some loaded fries for my wife. As she was asking the clerk on the phone if she could use the online order coupon for the fries, the clerk said she could not apply it over the phone…and brushed it off with an “oh well”. 🤣💸

+1

Chris

I used to love this place would oder here all the time but my last 2 times ordering here were not good first time when my pizza and wings were delivered pizza was cold i had to put it in oven to reheat it and i mean cold not even warm and the wings that were ordered mild had over a inch of hot sause in container soaking them i did not eat them they never used to be like this and my most recent order same thing with wings over a inch of hot sause in container so i will no longer be ordering anything from here anymore the quality has just gone way down hill

Brian Toponak

Bought a pizza and wing combo at 5:30 on a Saturday, the wings were soggy and you can tell them have been in a hot pan for hours and were bland. The pizza was greasy and heavy, the quality has down from the last time we have been in here a few years ago. Very disappointing.

Jodi Pohl

Pizza was burnt on the bottom, but uncooked on top and that was not pizza sauce, it was more of an overly sweet marinara sauce… wings were overcooked, super dry and absolutely no flavor with the garlic parm. With the amount of money spent, it definitely should have been better than this… will not be going back.

ashley vinovrski

Just ordered pizza for my 3 kids and a sub for myself. Pizza is BURNT my sub is just disgusting never again if I can post pictures i so would !!! AND TO TOP IT OFF MANAGER SAID THEY WILL REFUND MY MONEY I WAITED GAVE BENEFIT OF DOUBT AND ITS BEEN OVER 2 WEEKS! SO THE MANAGER HAD LIED TO ME ABOUT THAT . I ABSOLUTELY HATE THIS PLACE

Donna Shepard

I stopped to get a couple subs last night and had the worst experience and sub ever. I waited in line over a half hour just to place my order! When I got up to the counter the only one person taking orders, left me to answer the phone. That took several minutes while I continued to wait. When I finally placed my order I told them I wanted my rolls toasted. Most places automatically do this but I made sure I asked. I also wanted the second sub cut in half and put in two separate bags. It look another 25 minutes for me to get my subs!!! An hour for TWO subs??? Then I looked in the bag and they didn’t cut the one in half and wrap it separately. I checked to make sure the rolls were toasted and they weren’t!!! Of course I complained. An hour to get two salami subs and the order wasn’t even correct! The girl at the counter did offer to remake them but there was no way I was waiting another half hour so I took them like they were. THEN I got home and my husband said there’s no meat on this sub! A bread sandwich! He was right. There was maybe six thin slices of salami on each half. Luckily I had some salami in the fridge at home and added to it. Salami is cheap! $31.03 for two salami subs that took over and hour, were wrong, and I had to add meat. Let me assure you, I get subs other places and never have had to ask for more meat, or add to it at home. Needless to say, I won’t be going back. We have too many good restaurants and sub shops to go there again. I did take a picture but no way to upload it here. You would see I’m not exaggerating.

Andrew Scott

Hey, do me a favor, when its dinner time hours, make sure your slices are not from the previous day. Couldn't believe crust could get harder then asphalt, and sauce actually burn away till it colors the existing dough red. Do better...and No didn't ask for a refund when I'm miles away after getting it to go. Would have been different if tried in store....

CIndy R

We ordered an xl cup & char pepperoni pizza with thick crust…this is what we got. Paper thin, with traditional pepperoni. When we questioned the quality lady just shrugged it off as an oh well.