El Pollo Loco
Mexican · Long Beach
Sobre El Pollo Loco
En El Pollo Loco de Long Beach, te damos la bienvenida a un rincón de México donde el sabor auténtico es el rey. Nuestra especialidad es el pollo marinado a la perfección y asado a la parrilla, siguiendo recetas tradicionales que te transportarán directamente a casa. Ven a disfrutar de nuestros clás...
En El Pollo Loco de Long Beach, te damos la bienvenida a un rincón de México donde el sabor auténtico es el rey. Nuestra especialidad es el pollo marinado a la perfección y asado a la parrilla, siguiendo recetas tradicionales que te transportarán directamente a casa. Ven a disfrutar de nuestros clásicos mexicanos, preparados con cariño y los ingredientes más frescos.
Què diuen els clients de El Pollo Loco
El Pollo Loco in Long Beach receives mixed reviews. Many customers praise the friendly and helpful staff, especially Austin, Herbert, and Joshua. Frequent complaints include inconsistent food quality (dry or burnt chicken) and missing items in orders.
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Ideal per a
Tip: Visit when Austin is working for a welcoming experience. Check your order before leaving to ensure all items are included.
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Preguntes freqüents sobre El Pollo Loco
Opinions de El Pollo Loco Long Beach
The employee Herbert was really nice and help out a lot with my order. Highly satisfied and happy with his costumer service
Joshua is a great store manager who took excellent care of our big orders for our family gathering. He made sure we had extra sauces green, roja, and salsa which we really appreciated. I also had an issue ordering through the mobile app, and Joshua personally helped me complete the order without any hassle. Great people and great service. I’ll definitely be coming back!
Great food and great dine in or outside good worker
Usually get the Double Chicken Tostada Salad, but I also like their crunchy chicken tacos because it's a light shell and not to hard to bite into. Tacos have great flavor, especially avocado chicken tacos (soft shell). Who doesn't love a spicy avocado salsa (the green one)
Hi my name is Ben great tasting go everyday 🍗 leg. Lover. Just great tasting food
First time here and bought my usual double chicken tostada. I really wanted to try another location because the one closer to me always has dry chicken. This location did not! The chicken here was moist and delicious. I'm definitely coming back!
Make sure you come when the young kid Austin is around. Very friendly and super welcoming attitude. Usually go through drive thru, but the fine in experience was very warming this time around thanks to Justin
El Pollo Loco Chicken is always good. Just wanted to give a special shout out to Austin, his customer service and Energy is something to give a thumbs up to!! 👏🏾👍🏾 He most definitely has the great ability to become MANAGER!!👏🏾
I noticed a difference in locations. I've ordered several times at Long Beach location. The food is served dry and small portions. I usually order a chicken quesadilla. One day , I received salsa that was spoiled. They are very stingy with the verde sauces. In contrast, I've been to polo loco in LA many times. They give big portions. The food is flavorful. I recommend any chicken quesillda and chicken Salads are amazing. Go to an LA location because you will get your money worth.
Did not have food as requested My nephew needed the chicken chopped in small pieces and they were large chucks he was disappointed
I never had a problem with the customer service at this location until I came across this chubby monster, who took our order in the drive thru. He had the worst attitude and was acting like he was so irritated with our order. Then we paid extra for salad dressing and he didn't want to give it to us after we handed him the money. Real SASSY ATTITUDE with my husband and I.
That particular El Pollo Loco tends to be crowded. Even the drive thru has long lines. Good customer service though. When they forgot to add my drink during my drive through order, I complained inside and they gave me a large drink without questioning. Quick friendly service while dealing with crowds.
I dont know if this is chicken or charcoal!. Sad to say, I never learned my lesson to this particular Branch. I was hoping every time im buying my chicken will be juicy as i requestd. Also, how will you appreciate the chicken without Salsa, cilantro and onion. I love el pollo loco chicken but this Branch need to improve their chicken.
The pollo loco app and google say they open at 930 so I went at 945. Sat in the drive thru for 5 minutes, after they had told me they’d be back to take my order, pulled up to the window, flagged a worker, asked if they could take my order. They said they wouldn’t be open for another 5 minutes. They are never open at the time they say they’ll be open.
Food is pretty bad and not worth the money. Spend $30 and it not even full and they even missed place an item have to go back and get it.
I ordered 4 dorritos locos tacos online along with some other things for my family, and when I picked up my food I noticed it was 4 normal tacos instead of the dorritos locos ones and they denied changing them because they insited thats what I ordered even when I showed them my online order
I am scared to give this one one more go. I had really bad food last time. It was dry, some undercooked. My salad was dry, some stuff seemed rotten, but I am not sure, possibly overcooked, just something was very very odd... I mean I never throw away food but I did because it was that bad. I didn't complain just threw it away. I didn't want to try again. My meal came out scary.
Always when I go drive through always something is missing in my order , also I don’t get receipt.
I'm a frequent customer at this particular Pollo Loco location, their customer service is always very good & courteous. I don't want to give the restaurant a bad review because of one person but they really need to work on training their employees in customer service more. Being kind is free & being rude is too. Don't work in a place with frequent customers if you don't like attending to people. I won't post her name out of respect but if this reaches management, hope its brought up to their attention.
Awful portions at all locations lately. My fav is the double chicken tostada. However the double chicken is a joke. It always looks like barely more chicken than the regular tostada. It's definitely NOT double the chicken. It's also up to $15-$16 as if 2025. The family pack large side portions are also a joke. Could barely feed a family of ants. I've decided to stop doing El Pollo Loco. I'm tired of them charging more money$$ for way less food. Not worth it.
Are the Owners and managers instructing the workers, to rip off their customers, I have eaten at over a dozen El Pollo Loco and this restaurant, is the worst one of them all, because these mistakes happen multiple times. Terrible service, Horrible preparation of my food, I ordered on the computer touch screen, so to not makes any mistakes when ordering, not only did they prepare my order wrong, it was incomplete, I order chips and cheese and creamy cilantro sauce, it was not in my bag, so they stolen my money, then they put onions in my Pollo bowl when I selected not to when ordering so I had to throw it away, because I'm allergic to onions, I paid for new shredded crunchy chicken taco, but found out it had to be substituted for somethin else, because they ran out of the shredded crunchy chicken taco, so I told them I will take the Taco Al Cabon which is cheaper and I did not receive any money back for my taco substitution for something more cheaper. I paid for chips/cheese and creamy cilantro I did not receive, so I ended up paying $22.56 for 3 dried Taco Al Cabon with no cilantro sauce.
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2525 Long Beach Blvd, Long Beach, CA 90806
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2525 Long Beach Blvd, Long Beach, CA 90806
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