mary allen

I went in with my kids earlier this week to buy ice cream and buy food but I was met with the WORST experience of my life. I’m beyond disappointed & disgusted at the fact that this place is still in business. If I could give a 0 star rating I would, the food was horrible, looked undercooked, the ice cream smelled bad, probably rotten. The staff was rude, I asked some curly headed kid for help & he completely dismissed me & was talking in profanity with his co workers. Beyond inappropriate behavior. The place looked so dirty & the tables/dining area was not even wiped down. It looked like somebody had not cleaned in YEARS. DONT GO HERE. BEYOND DISGUSTING.

Amanda

I recently went there and safe to say I will not be coming back!!!!!!!!!!!! This place is GROSS and their staff members are rude. I ordered a large hot fudge Sundae and the Teenage girl working the counter had an attitude towards me about my card declining( it was locked) and she was laughing about it. After I unlocked the card I payed and I didn’t get my sundae for another 30 minutes. These staff need to learn to be respectful and TAKE A SHOWER!!!!!!!!!!!

Zee Adventurer

Its really awful when you have you wait upwards of 10-20 min in the drive thru more often than not at night with less than 2 cars ahead. Not to mention always being told to pull up and watch them give other orders out behind your car. Only to be given the entirely wrong order, I had to throw out my blizzard several times due to being unable to eat (allergy) Unsure what they hear when I say coffee chocolate chip, but that doesnt sound near peanut butter cup to me, nor does it sound like Chocolate chunk with toffee in it.

Megan

HORRIBLE with TERRIBLE CUSTOMER SERVICE they messed up my order and the young girl who worked drive through today 9/28/25 Gave us a nasty attitude and dirty looks instead of apologizing for THEIR MESS UP AND JUST FIXING IT!! She was annoyed the whole time and she was not afraid to show it all over her face!! I will never come back here again and I will be calling cooperate to put in a complaint!! If you want good customer service DO NOT COME TO THIS LOCATION!!

Saige Guarino

I have been to this place many times. A couple of things are annoying/unsanitary. First, service is super long I have seen 3 girls chat and gossip while I'm waiting to have my order be taken. Second, they forgot my blizzard and my sister apple sauce by the time we got it my food was ice cold. Third, I saw a worker change trash cans and not wash his hands after or put on gloves but start serving food. Fourth, what is up with these uniforms? I see people wearing sweatpants, all different colors of dirty jeans and hoodies, for all I know it could be a random person behind the counter. I work at a job where a strict dress code is always in effect, we all look cohesive and clean. Overall this stores service sucks and is unsanitary!!!

katelyn mccormack

I’ve literally never written a yelp review before tonight but I’ve never had such a bad experience with an ice cream place before. My boyfriend and I went in for ice cream and there was only one other customer in front of us who had already ordered. There were 5-6 workers that were just standing around talking and yelling out profanity and in appropriate language for being at work with customers directly in front of them. Not only that, the workers friends came into the restaurant after we had ordered and not only were allowed to hangout behind the register with them, but got their orders before us. But they weren’t the only ones, we waited 35+ minutes for our ice cream, over 10 people got theirs before us. We ended up standing up and went to the counter after 15 minutes and were asked if we were ready to order by the same person who took our order. We responded that we had already ordered and were waiting on our blizzards. We were then ignored for another 10 minutes even with making eye contact multiple times with multiple different staff members. Keep in mind, the group of workers talking hadn’t stopped socializing or talking to their friends during this. 10 minutes after getting asked if we wanted to order after already doing so, they ask us another time if we wanted to order. The same person. We had to tell them for a third time our order and exactly what we got after 30+ minutes for them to start making our ice cream. His spoon was forgotten. We never even got a “sorry for the wait” or any sort of offer of a compensation or anything. Honestly we didn’t even want a refund or anything, just a simple acknowledgement of their lack of service would have been enough. Them locking the doors as we were still in here saying “whoever is still in here is staying for the night” when we got there at 9 and didn’t leave until 9:45 and them suggesting it was our fault for their lack of wanting to do their job. Just actually insane. Like literally who is the manager on duty? Who is supposed to be in charge.

Andrew Julian

Ordered food with my family. Most of the employees were standing around chatting while a new employee was struggling to take our order. There weren't any straws next to the soda fountain so we had to ask an employee at the counter. When we got our food everything was cold. The employee who brought the food dropped a pack of BBQ sauce on the floor, didn't think we noticed, and put it back on the tray to serve us. The chicken strip basket we ordered didn't come with the country gravy, so I had to go to the counter again to retrieve it. After waiting at least 5 minutes, I was finally given a container of brown... something. I've been to a lot of DQs but have never seen their gravy this color before. The "Texas Toast" that came with it was untoasted white bread, like they just took sliced bread out of a bag and stuck it on the tray. I can see why this DQ has a lower rating than all others in the area.

Janniel Berria

I went to this place a few times and the boys bathroom is so dirty it should be a biohazard not only that when waiting for icecream you only see a few out of the bunch working very unacceptable

Bella

Omg run quickly before u stick to everything. Omg never cleaned nothing in there. Soda on floor, tables not cleaned, freezer in the front where u buy cakes had food spilled in it. Trash on counters it needs lot of tlc before I ever step in another one again

Dena Payne

Drove from N Smithfield to satisfy a blizzard craving and I left with a cup of chocolate soup. If the machine isn’t working properly, you should inform your customers. I was asked to pull up and wait (not one person behind me at the time) while eventually seeing multiple cars order and drive off with their blizzards. If you told me only the vanilla was available (my husband’s vanilla was normal) I would have changed my order. Poor customer service, poor quality. Sad to see after all these years as a DQ customer.

Kevin Walker

The cashier was friendly. Everything else is awful. Dirty tables. Long wait. Kitchen area was dirty. There was hardly any toppings in our blizzards

sebastião fernandes

The way they are running this place is better close it. Bought a hamburger today from this location couldn’t even eat it. I don’t even know how to describe it.