Gino’s Cucina

M V

Manager Evelyn very rude poor customer service. Requested code to utilize the restroom while purchasing items and was still asked if I was going to purchase something to use the bathroom

angie garcia

The service here is absolutely horrible. Girl with blonde hair does not even say hello or anything when asking what you want. She's too busy being friendly with her coworker but can't be polite to clients.

Lupe

The customer service was poor during the early morning shift. The female barista at the mobile window ignored my 'good morning' and immediately asked, 'Are you here for pickup?' I said yes. I knew my order was wrong right away when I received it. I ordered a Hazelnut Oat Shaken Espresso Double Shot, but what I got was essentially a cup of milk. I was already late and didn't have time to complain, but if I had wanted a cup of milk, I would have ordered one. If the staff doesn't like working the morning shift, they shouldn't be

Zee Hustle

I’ve been coming here for 5 years and the service has gone downhill. The new staff lack professionalism, are rude instead of helpful, and handle situations poorly. Recently, I was wrongly accused by a drive-through worker and refused service while trying to get food for my mom who had just left the hospital. The “supervisor” wasn’t even wearing a name badge. Very disappointing compared to how great this location used to be.

Yanely Garcia

Such an Awful experience at this Starbucks on August 4, 2025. The female cashier working the drive thru around 12 AM was unbelievably rude. I asked a simple question about a product, and she snapped back with a flat out no in a nasty dismissive tone didn’t even bother to check or help. Meanwhile, she was being polite to other customers but treated us like an inconvenience. She also told us we couldn’t make any modifications to our order. We were so mad, we just drove off. We didn’t want to deal with her attitude anymore her customer service was absolutely terrible.Do yourself a favor and skip this location. There’s another Starbucks just 2 miles down the road where the staff is actually helpful and respectful. This one needs serious retraining or new management.

Zoë Adams

I’ve had multiple negative experiences at the Starbucks at 2735 S Figueroa St, and at this point it’s clearly a pattern — not a one-time issue. On June 26 around 7:05 AM, after I placed my order at the drive-thru speaker, the employee told me, “Have your payment ready at the window.” It wasn’t friendly, it wasn’t helpful — it was said in a way that felt condescending and unnecessary. But this wasn’t the first time. This same employee has said that exact line on multiple different days I’ve come through — and every time, it’s the same dismissive tone. It’s not something said to every customer, and it makes the service feel biased and uncomfortable. That same day, I handed her a coupon Starbucks gave me for a previous issue. She acted like she scanned it but didn’t, and I was still charged full price. And another time, when I used my points for a free drink, they barely tried. The order was wrong and clearly rushed — like the one time I didn’t pay out of pocket, they didn’t think it mattered. I filed a complaint, and corporate passed it to the district manager, Kevin Zavala. He responded with a generic email and refused to address anything directly — no apology, no resolution, no accountability. This location needs serious retraining. Customers shouldn’t feel judged, overcharged, or given subpar service — especially when using rewards or resolving previous issues. Do better.

XUONG STEVEN MA

It is very very sad and disappointing to come to the Starbucks because I really needed to use a restroom first before I made any purchase. I was forced to buy something first before I was allowed to use the restroom. I am a regular Starbucks customers who always buy a lot of gift cards from Starbucks to give it to my staff. I strongly recommend you do not come over here again to support them. Very, very poor Customerservice it is horrible.

LUGER TURNAL

‼️‼️Disappointment with Customer Service‼️ I am writing to express my frustration with the service I received at your Starbucks location. During my recent visit, I repeatedly asked the employee for the restroom code for my child. Despite standing right in front of her, she refused to respond or acknowledge my requests. It was incredibly disheartening to be ignored, especially with my child next to me. I have never experienced such disrespectful behavior in any establishment. It’s clear that this group of employees needs retraining on how to acknowledge and treat customers properly. I know she heard me, but her refusal to respond was unacceptable. Due to this experience, I will not be returning to this Starbucks in the future. I hope you take this feedback seriously and make improvements to customer service.

Joselyn Velasquez

1/15/25 it’s 7p.m staff that was on duty was not helpful. Waiting for 10minutes to get my ordered taken inside the cafe. Person on register was multitasking and focusing on making drinks as I waited. However there was a staff member that was focusing on cleaning or starting to being a night task, she could had easily taken my order and knew I was standing there. Not one person acknowledged me nor apologized for the wait. I understand there was others before me still waiting for drinks but the staff member that was not doing drinks and was Berly going to start a task could had taken my order quick and would have kept the times of doing drinks reduced down. I don’t know if she was management but she could have easily stepped into help the cashier since the cashier was not to be found in the first five minutes of me waiting. For it to have been slow at that time I came the team could had easily been quick to take out drinks and then do night tasks. Upper management should train more on time management and focus on service at this location because that has died down. I’ve been coming here since it first open even if I’m not a regular here it’s a hit and miss with this locations customer service. Also please have a sign for smokers to smoke a certain feet away. Smoke smoker are accommodating with families that have toddlers and others not so much. Would be helpful for the children’s health.

Marie Catherine Edwards

This Starbucks is unbelievable... i bought a Trenta Ice Coffee on a regular lid. The lid didn’t have the zippy lid on it. It had the center cross vent to insert the straws. The lady at cashier says they don’t offer straws to customers however I can purchase one for a dollar. I asked her how do you expect me to drink this while I drive. Remove the lid? They make it so inconvenient to customers. Why do I have to pay another dollar for the straws.