Don't order coffee, because they forget to send it. I've ordered it several times in the middle of the night and they don't send it to me. I hope the manager checks if the people are doing their jo…

Hazel A

Be orepared to spend 10 minutes ordering your food at the kiosk.The time wasted ordering your food is just ridiculous. First time i came here i waited around 10 minutes in line , workets just looked at me and after some time they tell me i need to place my own order!!! Customer service needs to be better here. Good thing about this place, they still have a playground.

John A

Got 7 items that in the app and kiosk all claim to come with monopoly stickers, but when my food was served, none of my items came with a monopoly sticker... When asked about it, the manager lied, saying the monopoly event had already ended, but online, it says it doesn't end until tomorrow

make sure you check your bag to see that all your food is there, this McDonalds is known for missing food in he bag. You would hate to drive back because the employee assured you twice that all your …

make sure you check your bag to see that all your food is there, this McDonalds is known for missing food in he bag. You would hate to drive back because the employee assured you twice that all y…

Horrible customer service . \nThey never accept the Mc Donald's code if you are trying to redeem your rewards or add deals. \nTotally not recommended.

Horrible customer service . \nThey never accept the Mc Donald's code if you are trying to redeem your rewards or add deals. \nTotally not recommended.

Horrible customer service . \nThey never accept the Mc Donald's code if you are trying to redeem your rewards or add deals. \nTotally not recommended.

Worst customer service. Placed order at kiosk, no markers to place order so I just made up a number. Then when they brought me my order, whatever condiments were added to order were not on my tray.…

I arrived after hours around 245 am and went to drive thru I waited about a minute or so saying hello into the intercom and didn't get no response as I was driving off I heard the intercom go off a…

Apparently after paying for food u got to pay .10 cents just to receive your food in a bag ... what kind of nut (profanity removed) y'all on and to even receive and sauce u gotta pay wtfff McDo…

Ordered online before the dinner changed to breakfast, postmates driver gets there and they tell him that they're "only serving breakfast now". Just make the 2 burgers and a couple of nuggets, sh…

Ordered online before the dinner changed to breakfast, postmates driver gets there and they tell him that they're "only serving breakfast now". Just make the 2 burgers and a couple of nuggets, shou…

trash they suck waited 40 minutes for one drink \nfood cold \ncouldn't go inside and was rude to us

The service is not very useful, order on the MC Donald's application, I arrive to pick it up at the establishment, they tell me that it is closed, but on maps it said that they close at 12:00 am an…

Pure garbage waited in line for 30 minutes at 10:30 AM. This ridiculous place tells me they don't sell breakfast at this time. Just bull(profanity removed). AM is breakfast time Idiots.

Pure garbage waited in line for 30 minutes at 10:30 AM. This ridiculous place tells me they don't sell breakfast at this time. Just bull(profanity removed). AM is breakfast time Idiots.

Worst customer service no one in the front to handle customers took almost 30 min just to get 2 burgers don't recommend coming here wasn't even busy at the moment

NASTY AF !!!! Never ordering from this Mac Donald's ! My ice coffee is BAD ASF ! Everytime i order from Uber eats from this Mac Donald's there's always something terrible in my order

b4tm0m

Don’t go here, they always dont got something or when you try and use codes it won’t let you, but at any other place it will I tired, don’t go here.

Hilda Hernandez

I have done mobile orders through my app. I figure that the exact order would be in my bag when I pick it up. I paid for extra sauces and got home several times with no sauces or incorrect ones. Tonight, I had enough. Won't be returning. They gave me BBQ when I ordered and paid for 2 sweet and sour and 2 buffalo. They didn't give me 2 drinks and my happy meal juice. I called the store manager, and Karishma said that I should have asked for it. That is why the app is there for, to specify what I want and get charged for the order as I order it, but who guarantees to hand me what I order? Only to get home and realize that nothing was done correctly. Why go through this? When they can simply follow the order request.

Salvador Flores

Disgusting place! And horrible service. I order through the McDonald’s app “mcdelivery”. I order a caramel frappe. And they sent me an iced coffee with bunch of caramel instead. No frappe at all. Now to the disgusting part! As I was drinking this weird ice coffee. Some type of string came out as I was sipping on my drink. I have no clue what it is. But that is disgusting! These employees clearly don’t care!

Nicholas Compani

I can’t tell what my favorite part of this McDonald’s was. Was it the long wait, broken menu, being ignored over intercom for 5 minutes, being told off for not ordering after we had our order placed, having to reorder, the employee barely being able to speak English and on top of that mumbling every single word. Maybe it was that the employee deleted our order several times, changed our order, and tried to sneak extra items we didn’t order. Or maybe it was he wouldn’t take our code and called the manager to back him up even though we met the rules of our deal (ordered a meal w/drink and tried to use a deal to get free large fries with purchase of drink, they said that doesn’t count) Then put mayonnaise on the outside of our chicken sandwiches. Gave us water when we had asked for soda. And sent us on our way

Joe Lozano

I ordered the new chicken big Mac combo and a 10 piece nuggets they had asked if I wanted sauce I said yes when they gave me bag there was no sauce for the nuggets I went home and discovered they gave me a regular big Mac so I called to complain and they told mecto come back with item and receipt I wasn't about to do all that so i just kept it and took the loss. The point of me calling was to let them know to get their shit together they want 20 bucks an hour and supposedly they are going up to 25 bucks an hour they don't deserve it they have shitty service poor attitudes and apparently management doesn't care double check your order before u drive away they are always screwing up

Noemi Rubio

This is the second time I go this mc Donald’s .we place the Big Mac bundle meal for the reason that we playing the monopoly game once we received are order not everything has a sticker to play we told the manager and her response was monopoly game is over how if it just started . Food was cold and hard we are paying for are meal is not free come on

Porter Hopper

I would give no stars. I come every morning before work and order a large coffee with 5 cream and 10 sugars on the side, I never get greeted with a goodmorning or anything. When I get my coffee They set it on the counter don’t say thank you, here you go, or have a good day. I’m starting to see the use for the kiosk because it seems the kiosk has better customer service than an actual human being. This McDonald’s is a testament to “Customer Service is dead”

Erick Reyes

Subject: Complaint Regarding Unsafe Food Handling and Unprofessional Conduct Dear McDonald’s Management, I am writing to express my concern and disappointment regarding a recent experience at your location. During my visit, the employee who handed me my coffee did so by gripping the cup by the lid—immediately after handling money. This is a clear violation of basic food safety standards, and I was alarmed by the lack of hygiene, especially given how easily contamination can occur in this way. I politely asked if the staff had undergone ServSafe (CERF) certification, as proper food handling protocol specifically advises against touching the lid or food contact surfaces after handling cash. I then brought up my concern to the manager on duty. Unfortunately, instead of addressing my concern respectfully, the manager dismissed me, saying I was “exaggerating,” and proceeded to make unprofessional facial expressions that were mocking and inappropriate. I attempted to have a calm conversation about the importance of food safety and whether employees were trained, but I was ignored, made fun of, and treated disrespectfully by staff. This experience left me feeling disrespected, unheard, and concerned about the safety standards at your restaurant. I expect McDonald’s, as a global brand, to uphold the highest standards in both hygiene and customer service. I ask that this issue be investigated and addressed, that the staff—including management—be reminded of proper food handling protocols, and that customer concerns be treated with professionalism and respect

Karen Araceli Palacios

Poor management Even worst Customer service skills They expect people to be mind readers n hv the audacity to give u attitude when u question ? Seriously makes me consider moving away from this part of town... not to mention the parking lot being full of drug addicts coming up to your car asking for money like this is their job and filthy dirty drive throughs really really HORRIBLE!!! Update: once again no real update just more complaining: ordered on line waited for my order almost 40 minutes and finally when i got my order which at that point did not even care about because i was running late had an ambulance parked right behind my car for another25 minutes so this was a horrible experience the only person there that even gave me the time of day and attempted to help was the security guard who is actually not even an employee of Mcdonalds...

Perla Hernandez

Horrible customer service!!!! None of the employees could help me through the drive thru I had to get off and still wait for almost 30 minutes!!!!

Ms. Boyd

So I went last night to get some food and while I'm waiting in line there are water sprinklers are broken I got a whole car wash from the water sprinkler and now my car looks a hot mess so now I have to go spend extra money to go wash my car. The cashier thought it was raining outside that's how soaking wet my car got from the water sprinklers they need to fix it management needs to do something about their water sprinkler because it ruined my car now I have to go get a car wash somebody needs to get in contact with me or reimburse me. So instead of spending $12 for a meal I'll spend an extra $25 that's how much it cost to wash my car.

My partner placed a late night order for our family. He got four of the $6 meals “three plain for the kids”, plus an extra cheeseburger and two large sodas. The total was $33.86. When he got home and we opened the bag, two of the plain burgers for the kids were missing. We called the store right away, but no one helped. The phone was picked up and then hung up on us or they acted like they couldn’t hear. When we went back in person, they refused to fix the mistake without a receipt, even though my partner had clearly explained what happened. He had rushed out and unfortunately misplaced the receipt, but it was an honest and obvious error. After nearly an hour of being ignored and dismissed, they finally gave us the missing burgers but they were sloppily thrown together and poorly wrapped. They didn’t feel sanitary or safe, and we honestly weren’t comfortable giving them to our kids. This wasn’t just about a missing item. It was about the complete lack of care, compassion, and basic respect especially when it comes to food meant for children. Mistakes happen, but how you respond and treat people really matters.

Angela Hicks

A couple of weeks ago, I went through the drive-thru ordered a breakfast sandwich. Mind you the girl in the drive-thru was very rude. I went back again a couple of days later and at the drive thru it was the same girl. Never acknowledged me at the drive-thru, just like the last time she opened the window and told me the amount and shut the window. I went to the 2nd window and asked for a manager and the worker at the 2nd window called the manager and she is telling her that I wanted to speak to her, the manager made a comment OMG. I then asked the manager is the girl at the first window ok, because when I come she acts like she's mad or with an attitude, and the manager responded I don't know. After leaving I came to my office and they gave me something I didn't order, so I didn't go back I just took it as a loss. So I decided to go back to the same McDonald's and not use the drive-thru, I used my mobile app and went inside and picked up my order. Once again I get back to my office and they gave me a egg McMuffin. which I ordered a sausage McMuffin. I go back into the store and let them know. I spoke to a manager named Marie, which was very rude, she tried to tell me I didn't order that. I'm trying to show her on my app that I did. She says I don't have time for that and walks away. They gave me another sandwich opened it while I was there and on the sandwich she gives me double me on the McMuffin, I show her and she grabs a napkin picks up the bread put it back on the sandwich, gives it to the person to take off the Canadian bacon and put on sausage. I threw it in the trash asked to speak to her manager they gave me a phone number to contact, been leaving messages and still no response. The service on 5908 Manchester Ave in Los Angeles is horrible