Marie Edwards

Service was great! I ordered the 3 tacos meal (which is my favorite for the past 7 years) but I was disappointed when I got my order. For some reason they skimped on the meat, lettuce BUT MOST OF ALL the SHREADED CHEESE! At all of the previous DQ's that I've visited have always put a healthy amount of cheese that it spills out and I love that! Come on guys...look at the picture of this meal and match it! Please!!!

VaderSaber1984

Kitchen people need to go back to school. Order was 1Chicken strip bskt 1Steak finger bskt 2 Tacos NO VEGGIES 2 EXTRA Gravy Repeated order Twice and Employees all Repeated back. Tacos have Tomatoes 12 fries per box 0 Chicken STRIP BASKETS 2 Steak Finger Baskets and Cold gravy. Not impressed

Natalie Barber

Ordered a strawberry sundae (was alright), ordered a small Oreo blizzard and it was right…BUT then also ordered a medium Oreo blizzard with extra Oreo 😏 not even 1 chunk of Oreo nor extra! Seems TX’s Stop Sign should mean to stop going there overall! Very disappointed in the effort these days! Second major screw up in 3 days; 2 different areas

The absolute worst service in Lubbock. They had to make my order three times because they couldn't get it right. DQ always takes forever, and it's even longer when when they keep messing the order up. Will probably never eat here again.

David

I always come to this location in the drive thru and order a kids meal with an upgraded regular fry. They always make it right or apologize if it's wrong, but this time a girl that said her name was Sarah with colored hair was very rude when I let her know that the fry was supposed to be a regular fry, but it's a kids fry in the bag. She said it's a kids meal and they come with a kids fry. I said I know, but I ordered an upgraded regular fry. She then proceeded to lie and said she didn't charge me for a regular fry. I said yes you did, I have the receipt here.. she said "COME INSIDE! COME INSIDE!" Then I needed to pull around and park and go inside, and wait in line for my correct item. There needs to be something done with Sarah. Pease at least have a talk with her and have her work on her customer service skills!

Jonathan McKinnerney

Good food service not freindly i asked if they give military discount the lady said she just works here. Wow DQ does not support our military just wow!!!

Sara Short

I’ve given this Dairy Queen a couple of tries when ever I go there’s at least a 20min wait in the drive through and inside the rare occasions I’ve gone in the staff is super rude sad to say I won’t be returning

Ronnie Casarez

Do not dine here, find the next closest DQ. Waited inside for to go order. Took over 30 min for a 3 taco order, people kept coming in after me and leaving with there orders. I finally went up to counter to check on order and it had not been placed to the cooks. Clerk at counter never apologized, when I asked her if my order was lost she was rude and said " I don't know what happened. Yes I know what happened, you didn't place my ticket at the window. No apology, no free drink. This place sucks.

Carl Gonz

DONT COME HERE! HORRIBLE FOOD AND SERVICE! Ordered a #1 combo and tacos. The burger was smashed over salted bigtime also the fries, way over salted! The crispy tacos overflowing with grease, could not even eat! This place needs to SHUTDOWN AND RETRAIN ALL THE STAFF!Then the staff, all kids and no work ethic! Ready to take your money in the drive thru and rush you away from the window. To "pull up and wait" for the order! So you can't see what a trash job they are doing slopping your food together to get you out of there! DO BETTER DAIRYQUEEN! YOU USED TO BE A TEXAS STAPLE! DISSAPOINTING!! BET THEY GIVE A GENERIC RESPONSE TOO! THAT DOESNT HELP! FIXIT!

Julia Smith

Hispanic girl working the drive thru was rude. I told her I would like a cone and fries with my kids meal she said “NO!” Then had me and another car form a second line only for cars that came AFTER us to get their food. Fine. Then once I do get my food it was so cold and overwhelming. It should’ve been burning hot after waiting 30 minutes!!! Smh

LBK BNB

I came up through drive through. Not busy at all in or out. I waited 28 minutes for cold food. I had to go in to retrieve it. About every 7 years - literally - I stop here. All three times starting 14vyears ago, it's the same. Order wrong, order late, good old. It's not a temporary problem when in 2010, 2017 and 2024 I get the same problem.

Nanci Glitterati

They used to have amazing service, I went here later in the evening about a week ago for a jalitos burger - ended up getting a refund after waiting forever (which I don’t mind) the burger wasn’t fresh, hardly any jalitos in the sandwich. I come today to try again because I like the burger (and this Dairy Queen is closest) … I get the combo, the fries were old, hardly any jalitos on it again. I definitely miss the quality from 10+ years ago. Def not getting food at this franchise location.