Dunkin' Express

Mark Jones

What a cluster, no active management, 30 min wait for coffee only, person making drinks is constantly interrupted by customers slowing the entire process. Go somewhere else

Jon Stackpole

What a disaster. Never enough doughnuts, you might find 2 or 3 left at 9am. Service is abysmally slow and chaotic. My drink was made and sat on the counter for 15 minutes before my name was called as we're about 2 dozen other drinks. It's a captured audience inside Great Wolf so maybe there's no incentive to be even mediocre. Plenty of staff. Maybe 8-10 employees. Whoever was making drinks was speedy. Whoever job it was to take the drinks to the counter needs to be put on mop duty.

Joel Perez

I hated my experience here!!! PUT A SIGN ON YOUR COUNTER THAT SAYS USE KIOSK!!!!!!!!!!!! QUIT MAKING PEOPLE WAIT FOR NO REASON!!!! After waiting ten minutes and getting to the counter... They say "um do you have a question?" Like really you people actually work here and see this all day long, and don't put a sign on the counter????? Pathetic! Then while using the kiosk, it doesn't let you specify how any pumps in your drink. So you go back n forth getting directions. On top of this, the young girl with beads in hair, name starts with S... Was arguing with me saying it's faster anyways!!! This place needs to be fixed, and closes to early. People like coffee in the evenings!!! We're on vacation, and this was a terrible experience getting an espresso

David Montero Gilarranz

We were staying at the lodge, ordering in advance didn’t work because the unavailability of just one item was voiding the whole order without telling what as not available.Decided to go downstairs, 2h waiting! And no chance to cancel order, to be able to check out the room in time, completely unacceptable!

Jacob Wilson

My family and I were staying at the Great Wolf Lodge with a Dunkin’ location inside. We were excited on finding this out, since Dunkin is our favorite coffee place! Unfortunately our experience wasn’t the best. To place an order you have to use their kiosk. They had everything on menu like any other Dunkin location except the option for decaf drinks. This was surprising since I’ve never been to a coffee place that doesn’t serve decaf coffee, and unfortunately decaf is the only coffee my dad drinks. After we placed our order for my sisters and myself, we waited for our dozen donuts and drinks. With my curiosity killing me I had to ask on why they don’t serve decaf coffee. The worker replied saying they DO have decaf coffee, you just order whatever you want on the kiosk and tell us you want it decaf. I thought this was super inconvenient not only for customers but for the workers as well. - Place your order then tell the workers you want “This Drink” decaf and then hope the worker remembers and/or tells the other workers. Seems like a lot of extra steps/work for something that can be easily integrated in the menu on the kiosk. After waiting a couple minutes I received our donuts and drinks. After arriving back at our room my sisters informed me the drinks were made wrong, with the drink slip clearly saying what needs to be in the drink (the drinks were missing sweet cold foam and cinnamon sugar). I grabbed the drinks and made my way back to Dunkin’. I went right to the pick up section and told worker the drinks needed to be fixed and I’ll be placing a single drink order that needs to be made with decaf. The worker fixed the two drinks and informed me that they ran out of decaf. I then asked her when will there be more decaf (expecting it to be like 30 minutes for more decaf to be made). She replied tomorrow. It’s not even 9:30am on a Monday and they close at 3:00pm. Very surprised and disappointed with that answer. After taking the two fixed drinks back to my room, I joined my sisters for donuts and coffee. The donuts were good but can’t say the same for the drinks. The drinks tasted way too strong.

Amanda Faria

The food was trash. They didn't include the sausage in our wrap. It had a half egg and burnt cheese. The hashbrowns were cold and same with chicken wrap.

Jim

Slow and inattentive. Placed an order for 6 donuts and nobody could figure out what to do. Line was backed up out the door with no orders moving. Definitely don't waste your time .

Anna Huit

On vacation. Order cold brew and donuts on the app. They were out of everything the app said they had. The gal making coffee tried to fix the java mess up. The manager was not as nice. Things got fixed. Donuts weren't good. Wouldn't recommend. Go to Cosco and get donuts. They'd be better

James Chase

DO NOT GO HERE It is in the vary back of a hotel and I waited in a 20 minute line just to be told that you have to have a room in order to get doughnuts since there card reader was down. Also since when does an American business not accept cash??? Safe to say, never going back.

Ryan B

We waited 45 minutes in line. Just to be told their credit card machine is down, and they don't accept cash. They were only willing to do room charge, but not willing to set it up for us. They claimed they had announced that there machine was down, but no one in my group ever heard them say anything. I would say they provided poor service but infact, they gave us no service at all. The manager was just standing there. Not doing anything. Apparently he thinks handing empty cup to the baristas is beneficial. Never again.