Tropical Smoothie Cafe

Karun Chowdary

I have been to this location multiple times They have quick service and the location is nice.

Sweet cashier we went for the smoothies, Mango and dragon fruit ones both were delicious! 😋 had there food before and can say was fabulous! Sorry no pictures just was focused on drinking them so I’d apologize but can’t both were delicious

I dropped my girlfriend and I’s smoothie and they gave me a refund along with helping me clean it up

I am a regular at this location but when I am on the road I try to find a location nearby. I found at this location Dan (owner) and his crew always do a great job, I always leave satisfied and feel my money is well spent. The service is top notch and they are always friendly to the customers which I notice isn't the same at other locations. Thanks for a great job Dan and crew, keep up the great work and I will see you soon.

Samatha the new General manager at tropical smoothie cafe is so sweet! Her personality is the best & our smoothies were great! thank you

illiana cooper

Samatha the new General manager at tropical smoothie cafe is so sweet! Her personality is the best & our smoothies were great! thank you

Tamara Strive

Sweet cashier we went for the smoothies, Mango and dragon fruit ones both were delicious! 😋 had there food before and can say was fabulous! Sorry no pictures just was focused on drinking them so I’d apologize but can’t both were delicious

Dan Hernandez

I am a regular at this location but when I am on the road I try to find a location nearby. I found at this location Dan (owner) and his crew always do a great job, I always leave satisfied and feel my money is well spent. The service is top notch and they are always friendly to the customers which I notice isn't the same at other locations. Thanks for a great job Dan and crew, keep up the great work and I will see you soon.

Vicky’S W

The culinary experience was truly exceptional, complemented by top-notch service. I indulged in Caribbean jerk wraps and a refreshing Blubbery Bliss smoothie. I highly recommend this establishment!

One of a few places with an acai bowl in the area and actually a pretty decent one. They also have a variety of smoothies and other healthier options for breakfast, lunch or dinner. Service was fast and courteous. Small but neat and clean area.

Ekaterina Herron

One of a few places with an acai bowl in the area and actually a pretty decent one. They also have a variety of smoothies and other healthier options for breakfast, lunch or dinner. Service was fast and courteous. Small but neat and clean area.

I always get a Smoked Grilled Cheese, which is the best grilled cheese I've ever had, and the Sunset Sunset Smoothie! Edit: I now how to give this place 2 stars because they no longer make and sell my the Smoked Grilled. Cheese.

L Cherie

I always get a Smoked Grilled Cheese, which is the best grilled cheese I've ever had, and the Sunset Sunset Smoothie! Edit: I now how to give this place 2 stars because they no longer make and sell my the Smoked Grilled. Cheese.

Man, talking bout horrible customer service. Listen I get your there to do a job but idk that was a weird experience. When my order was done instead of handing it to me they placed it in the cubby. Good thing I could tell the bad attitudes meant I wasn't getting good customer service.

Good afternoon. Can the policy be changed to asking if a customer wants sugar added instead of automatically adding it to most of the drinks?

Sanna Ismail

Good afternoon. Can the policy be changed to asking if a customer wants sugar added instead of automatically adding it to most of the drinks?

Matthew Vella

Man, talking bout horrible customer service. Listen I get your there to do a job but idk that was a weird experience. When my order was done instead of handing it to me they placed it in the cubby. Good thing I could tell the bad attitudes meant I wasn't getting good customer service.

5th: Bowl and smoothie made great southwest wrap significantly less in it than normal. The wrap was a disappointment. One of the main things I always order and it has never been so empty. Both sides/ends completely empty just sauce and tortilla. 4th: bowls made great 3rd: Came in for a delivery pickup. Listened as the manager told an employee that he knows it called for 6 scoops of pineapple but just put four. Just put less. So their actually intentionally making the smoothies wrong trying to scam people. 2nd visit: Accidentally came to this same location again. This time I got all ice and a scoop of pineapple and powder. Asked about a refund for the improperly made smoothie trying to return the smoothie. There's literally no flavor in it just ice. Was refused the refund. So this location is basically just scamming people and denying refunds after servicing ice or pineapple water. First visit: Literally watered down improperly made smothies. Ordered a mango magic smoothie. Got a watered down smoothie. Asked for a remake due to it being watered down. Watched as they remade it. The girl put a little brown powder in the mixer and a tiny scoop of pineapple. Two scoops of ice and a bunch of water out of a water dispenser of some sort. The smoothie was supposed to only have only yogurt, mango and pineapple. This is most definitely not what I ordered. When I asked the girl if she had literally just put water in it she said yes all of them have water. Since when at what other location? I don't want your sink water. Had to go to another location to reorder my smoothies. Was told they watched the camera and it was made right and since you left with two smoothies it must've been good enough.☹️ If every other location can get it right and you're the only location that can't then you're doing it wrong and are too ignorant to pay attention to how you're supposed to make the smoothie or their purposely scamming trying to save money not putting everything in on purpose.

This is usually my go to place for smoothies. Placed an online order for a smoothie and was very disappointed that it was not blended well at all. Hard to pull pieces of of fruit through a straw as well as ice chips. Please take a little more time when preparing smoothies to make sure you cannot still see pieces of fruit in it. Wasted a drive for lunch today.

Nicole Lewis

5th: Bowl and smoothie made great southwest wrap significantly less in it than normal. The wrap was a disappointment. One of the main things I always order and it has never been so empty. Both sides/ends completely empty just sauce and tortilla. 4th: bowls made great 3rd: Came in for a delivery pickup. Listened as the manager told an employee that he knows it called for 6 scoops of pineapple but just put four. Just put less. So their actually intentionally making the smoothies wrong trying to scam people. 2nd visit: Accidentally came to this same location again. This time I got all ice and a scoop of pineapple and powder. Asked about a refund for the improperly made smoothie trying to return the smoothie. There's literally no flavor in it just ice. Was refused the refund. So this location is basically just scamming people and denying refunds after servicing ice or pineapple water. First visit: Literally watered down improperly made smothies. Ordered a mango magic smoothie. Got a watered down smoothie. Asked for a remake due to it being watered down. Watched as they remade it. The girl put a little brown powder in the mixer and a tiny scoop of pineapple. Two scoops of ice and a bunch of water out of a water dispenser of some sort. The smoothie was supposed to only have only yogurt, mango and pineapple. This is most definitely not what I ordered. When I asked the girl if she had literally just put water in it she said yes all of them have water. Since when at what other location? I don't want your sink water. Had to go to another location to reorder my smoothies. Was told they watched the camera and it was made right and since you left with two smoothies it must've been good enough.☹️ If every other location can get it right and you're the only location that can't then you're doing it wrong and are too ignorant to pay attention to how you're supposed to make the smoothie or their purposely scamming trying to save money not putting everything in on purpose.

J Dargins

This is usually my go to place for smoothies. Placed an online order for a smoothie and was very disappointed that it was not blended well at all. Hard to pull pieces of of fruit through a straw as well as ice chips. Please take a little more time when preparing smoothies to make sure you cannot still see pieces of fruit in it. Wasted a drive for lunch today.

The WORST customer service EVER! I have been to this store on many occasions and have NEVER been treated with such passive-aggressive behavior. Shame on all of you!!! Customers deserve to be acknowledged when they arrive at the store, and no matter how busy you might be (even though there were only TWO customers present), you SHOULD still acknowledge the waiting customer. Even after taking my order, I had to wait for an additional FIVE minutes to get the smoothie after receiving the sandwich FIVE minutes earlier. This was unacceptable! This was totally YUCKY!

Just walked in with a smile and walked out disappointed. The staff never said hello when I walked in and while standing at the counter waiting to order an employee walked up to look at the register for the order she was making and never even made eye contact. I drove out of my way to come here, someone needs to encourage better acknowledgement, looked like the store owner may have been making smoothies too?? Older man with a different colored employee shirt. Really sad. The business that walks in doesn’t even get a warm welcome.

I eat at Tropical Smoothie literally everyday!! I have been to the Princeton, Allen, Frisco, and Other McKinney location off of Custer. Never once have I had an issue like this! I understand I'm making a lot of special requests, but when I'm paying $20 for a meal I expect to get what I pay for. I'm even really patient the first time if it's messed up. I ordered my Buffalo Chicken Wrap with no tomatoes, and very very very light buffalo sauce. I literally said like virtually NONE. Just one or 2 dots. When I say dot I don't mean a dot the size of a quarter. I mean an actual tiny dot. First time, way too much that the sauce was oozing out of the wrap. I politely take it back along with my smoothie. I asked for it to be not as thick. I received a smoothie that was a quarter of the way less full. So I ask for the manager and he wasn't in, so I spoke with the team leader, nice girl with glasses. I explain that I literally want virtually no buffalo sauce. I like the flavor but I can't eat anything spicy. I reiterate repeatedly literally like just one of two tiny dots. She said she was so sorry she didn't know what I meant, she thought I meant extra light sauce. Well, yes that is what I wanted, that is not what I got. But I didn't say that. I told her I understand and I apologized repeatedly for being "that customer." She really was very sweet. As was the girl making my smoothie. They told me that if they put less ice it makes less volume. Ok that makes sense. I haven't had that issue at any of the other locations but whatever. So I again very politely ask if she can just make it regular. She offered to put more water than ice and I said no it really wasn't that big of an issue, if she could just make it regular and make it simple. She was very sweet. She still tried to make it not as thick. She showed me the consistency and it was perfect. However, again.. the quantity was a quarter less. The amount never changed. Before I leave I apologize repeatedly for being so difficult and both girls were very sweet and receptive and told Me they understood, and they apologized as well. Fast forward to now.... I leave, I get to my other destination, open my wrap and I swear it was the same damn wrap!! Oozing with buffalo sauce. I attempt to eat it regardless and it's dripping with sauce I just can't. I tried to call the manager but they were too busy in a rush. So I come in and the team leader pulls the manager in the back before he walks out. Lord knows what she told him. I show him the wrap and he smirkingly goes "she literally only put a couple dots like you said" first off, you weren't here because I saw you walk in as I was getting in my car. He was rude, no apology nothing. I ask if I can just have it remade with no sauce because obviously they don't know what a tiny dot is or their buffalo sauce dispenser shoots like a geyser. But then I see in the reflection them annoyingly grab the tortilla and slap it down, to this I just asked for a refund. Again not a word from the manager. I tried to explain to him that I literally eat this same wrap everyday, and never had an issue. I should've taken pics to show how much buffalo sauce there was, I just didn't think I'd have to write this review. However the managers Attitude towards me was unacceptable. He assumed his team leader was being honest and chose to treat me like I was lying or being a "Karen." But again, if you pay $20 for 1 meal wouldn't you want what you paid for? Wouldn't you want to be treated with respect, especially when you were polite and understanding and apologetic when I really didn't need to be, they were the ones that made it wrong twice in a row. But, again the girls were both very sweet to my face. The team leader obviously said something to her manager, or it's his daughter because he came out already defensive, smirking, and basically calling me a liar. Very sad... normally I can't say enough nice things about Tropical Smoothie Cafe. Will not be back at this location, ever.

Ordered online for curbside pickup and by the time I got to the location the app looked as if I had already picked up so I had to go inside. I wake up my toddler to take them inside. I was never greeted and wasn’t made to feel as if my presence or business was welcomed. I go to the Frisco and Allen locations often and the vibes are definitely different.

Kesha Sanders

Ordered online for curbside pickup and by the time I got to the location the app looked as if I had already picked up so I had to go inside. I wake up my toddler to take them inside. I was never greeted and wasn’t made to feel as if my presence or business was welcomed. I go to the Frisco and Allen locations often and the vibes are definitely different.

Emily L

The WORST customer service EVER! I have been to this store on many occasions and have NEVER been treated with such passive-aggressive behavior. Shame on all of you!!! Customers deserve to be acknowledged when they arrive at the store, and no matter how busy you might be (even though there were only TWO customers present), you SHOULD still acknowledge the waiting customer. Even after taking my order, I had to wait for an additional FIVE minutes to get the smoothie after receiving the sandwich FIVE minutes earlier. This was unacceptable! This was totally YUCKY!

Michelle White

Just walked in with a smile and walked out disappointed. The staff never said hello when I walked in and while standing at the counter waiting to order an employee walked up to look at the register for the order she was making and never even made eye contact. I drove out of my way to come here, someone needs to encourage better acknowledgement, looked like the store owner may have been making smoothies too?? Older man with a different colored employee shirt. Really sad. The business that walks in doesn’t even get a warm welcome.

Rebekah Mead

I eat at Tropical Smoothie literally everyday!! I have been to the Princeton, Allen, Frisco, and Other McKinney location off of Custer. Never once have I had an issue like this! I understand I'm making a lot of special requests, but when I'm paying $20 for a meal I expect to get what I pay for. I'm even really patient the first time if it's messed up. I ordered my Buffalo Chicken Wrap with no tomatoes, and very very very light buffalo sauce. I literally said like virtually NONE. Just one or 2 dots. When I say dot I don't mean a dot the size of a quarter. I mean an actual tiny dot. First time, way too much that the sauce was oozing out of the wrap. I politely take it back along with my smoothie. I asked for it to be not as thick. I received a smoothie that was a quarter of the way less full. So I ask for the manager and he wasn't in, so I spoke with the team leader, nice girl with glasses. I explain that I literally want virtually no buffalo sauce. I like the flavor but I can't eat anything spicy. I reiterate repeatedly literally like just one of two tiny dots. She said she was so sorry she didn't know what I meant, she thought I meant extra light sauce. Well, yes that is what I wanted, that is not what I got. But I didn't say that. I told her I understand and I apologized repeatedly for being "that customer." She really was very sweet. As was the girl making my smoothie. They told me that if they put less ice it makes less volume. Ok that makes sense. I haven't had that issue at any of the other locations but whatever. So I again very politely ask if she can just make it regular. She offered to put more water than ice and I said no it really wasn't that big of an issue, if she could just make it regular and make it simple. She was very sweet. She still tried to make it not as thick. She showed me the consistency and it was perfect. However, again.. the quantity was a quarter less. The amount never changed. Before I leave I apologize repeatedly for being so difficult and both girls were very sweet and receptive and told Me they understood, and they apologized as well. Fast forward to now.... I leave, I get to my other destination, open my wrap and I swear it was the same damn wrap!! Oozing with buffalo sauce. I attempt to eat it regardless and it's dripping with sauce I just can't. I tried to call the manager but they were too busy in a rush. So I come in and the team leader pulls the manager in the back before he walks out. Lord knows what she told him. I show him the wrap and he smirkingly goes "she literally only put a couple dots like you said" first off, you weren't here because I saw you walk in as I was getting in my car. He was rude, no apology nothing. I ask if I can just have it remade with no sauce because obviously they don't know what a tiny dot is or their buffalo sauce dispenser shoots like a geyser. But then I see in the reflection them annoyingly grab the tortilla and slap it down, to this I just asked for a refund. Again not a word from the manager. I tried to explain to him that I literally eat this same wrap everyday, and never had an issue. I should've taken pics to show how much buffalo sauce there was, I just didn't think I'd have to write this review. However the managers Attitude towards me was unacceptable. He assumed his team leader was being honest and chose to treat me like I was lying or being a "Karen." But again, if you pay $20 for 1 meal wouldn't you want what you paid for? Wouldn't you want to be treated with respect, especially when you were polite and understanding and apologetic when I really didn't need to be, they were the ones that made it wrong twice in a row. But, again the girls were both very sweet to my face. The team leader obviously said something to her manager, or it's his daughter because he came out already defensive, smirking, and basically calling me a liar. Very sad... normally I can't say enough nice things about Tropical Smoothie Cafe. Will not be back at this location, ever.

Yolanda M.

Today I visited this location in McKinney on University Dr. I frequent this location very often because my daughter Loves Tropical Smoothie and the location is convenient for us. I have never experienced what I experienced at this location today. The atmosphere and the energy was very different. I was approached at the counter by the “Owner”, I asked if there were any cafe specials for the smoothies like during football season. The guy looked at me like I had said something foreign, as if there aren’t things that are ALWAYS advertised in the app. I then repeated the question stating that during football season they were advertising 90 cent smoothies with the purchase of a food item. He looked at me with the most disgusting look and said “No, not at “MY” (he made sure he placed emphasis on “my”) cafe. We don’t do that”. I was so caught off guard by his response that I was completely speechless. It’s not always what you say but, HOW YOU SAY things. His disposition was so rude and unprofessional. I looked him directly in his eyes and told him that I was not going to order anything and left “HIS” cafe. His energy let me know that my business was not wanted and I took it elsewhere. Directly across the walkway to Panera Bread where the service was much better. This was such a huge disappointment because now I have to explain to my daughter why we won’t be patronizing this business in the future.