Subway on Cartwright NEVER gets my order right. The lady making my sandwich had to repeat herself SEVERAL times because, she was talking to my sandwich instead of me. I ordered a steak and cheese and because I didn't want it toasted I ended up with cold steak. There was a guy sweeping the floor with no one in the restaurant. The floor and the tables were dirty. Maybe there was a defect with the broom?

The dining room was messy. Tomatoes on the floor and your elbows stuck to the table because of a spilled drink. It should have been mopped up. No tomatoes for a sandwich. That's because they were all on the floor. Sandwich was made incorrectly. I asked for a warm grilled flat bread. It was all stone cold..... The cheese wasn't even melted. Staff was "cold". A don't let the door hit you in the butt kind of attitude. Will not be returning.

Slower than most places, no Daily deals. It is subway, should be quick and easy, but this location makes it harder than it should be. Picked up a sandwich in store at lunch only one other person was in line and it still took over 15 min.

In places my catering order last friday. Paid in full and expected to pick them up today (tuesday). I arrived and my order was nowhere to be found. Not in the coolers, not in the system. I showed my reciept and said I need the order. I've already paid for them. One teen behind the counter says "we dont have the order." I show my reciept again. The he asks me "so. Uhm... do you still want us to make them?" YES!!!!!! The manager got behind the counter and quickly made my order.

I'm not sure what is going on with this particular Subway location, but yesterday was the second time I've gone through the drive thru and I was asked to wait. I then was left waiting for ten minutes. I wouldn't have a problem if this Subway was actually busy,but it rarely has more than a couple of cars in the parking lot.

Yall made my sandwich dry as hell. Stingy with the sauce I see. Do better.

Mary Evans

This used to be my favorite subway. No more. Ordered over the app and they made both sandwiches wrong. Hardly put anything on them. 4 slices of their paper thin meat on both footlongs and all the veggies were wrong. I tried to call and complain but they don't even answer the phone.

Bianca Pena

While one of the staff members was kind and informative, my first impression of this subway was not great. This (napkin in photo) is what they had for toilet paper in the women's bathroom. I'm not sure if the employees, placed this there knowingly... On my way out of the bathroom, an employee commented on waiting on me to order. Which made me feel uncomfortable. When I ordered a sandwich, I was told " You're not going to toast your sandwich, are you? The oven is broken." I can tell this is a new location and hope the staff are provided with more resources and training.

The Subway near my house needs new management. Location is at Cartwright and Belt Line. Employees play way to much. They will not put very much of the vegetables on the sandwich. They already do not put much meat. You are eating a lot of bread.

I got to drive thru with 2 cars in front of me at 4:51. At 5:08 I was barely waiting for someone to get on the speaker so I could order. I’m still here at 5:30 with NO FOOD. This is ridiculous. I kept giving them the benefit of the doubt and I didn’t want to drive away with my order in place but geeze!

Store Employee's Not friendly actually One sweeping as I entered to order I lost my appetite upon Sanitation you could say But you would have to be your own judge ..Me I Admire Sanitation upon arrival to EAT.. The waiter seemed Discussed while I repeated my order 3 or more times ..I FEEL THIS IS A GREAT FAST FOOD PLACE . BUT I HAD MUCH BETTER SERVICE AT YOUR OTHER LOCATIONS WITH A SMILE AN NO SEEEPING OR WALKING AROUND DIRT ..

Came to this location on Cartwright in Mesquite and I have never been to a subway where the employees were rude did not have any fresh vegetables. They said they didn’t have chicken or other items. The store serving prep table was dirty!!! People please go to anyplace but here horrible, horrible place ! !

Horrible service staff was not good at all y’all can do better sandwiches was made so sloppy nothing was done right by far the worst subway I’ve ever been too the entire staff should be fired yall need new ones I would never recommend going there

Drive thru takes extremely long... wait is usually 20 mins. I've visited this location multiple times thinking it would be quicker the next time but always let down. I will not be visiting this location again. I'll make the trip to the Sunnyvale location.

They're always out of tuna and spinach. They don't have any cheese besides American and cheddar. The service at the drive thru is just as slow as if you went in, and they always screw up my order. The drive thru is not worth it, I'm not going back.

We did an online order. It was not ready when i got there and,, the app said it was. While I was waiting I noticed their making it wrong. They tild me this is what you ordered. I pulled up the order and it was not. I asked for a refund and had to argue to get it. Never again !!!!!!

The bread was tough, old, and difficult to eat and the vegetables are soggy. I went into the store once and there were flies everywhere. The employee was hardly paying attention to the order.

Worst service of all time would've open the lobby and told me to go through the drive thru. So I get the speaker and the young lady asks, are you picking up an online order? I replied no. After that she says were closed! I thought she was joking but she was serious, so I asked what time do you close? She replies "Now" I'm in disbelief so say "you guy's close at 8:45pm ? She rudely replies "Yup" I'll never return here again

Worst subway. Customer service is supposed to be on top. I give them a 1 because there was no 0. Won't be back anymore.

This Subway is horrible. Horrible service. Horrible staff. My young son and I was refused service because I simply asked (after being ignored in drive thru after repeatedly saying hello to get service and having to park and come into the store) what was going on with the drive thru. Mind you there was no other customers in the store which did not warrant the drive thru not being tended . I was rudely told they were understaff and that he had the option to not serve me and kicked me and my son out. This Subway has been understaffed for months and when it is staffed, the service is horrible. He was lazy and argumentative. This location needs to be closed down. Immediately. It does not serve its purpose to the community. Put a Chick Fil a or something better there. Something of quality and purpose.

We placed our order using the app. This time, because we were in a different part of town, tried a different subway. The Subway was out of a lot of ingredients that were no longer an option for anyone. They were out of tomatoes, pickles, and cucumbers. We also like to get the meal with cookies but they were completely out of all cookies. Then when we went to get our drinks they were out of Coke, Dr Pepper, and sweet tea. I was told later that the fruit punch was bad it was so weak. My wife also noted that the female employee seemed to have it more together. The other 2 untrained male employees seemed to be dragging it down. Regardless, that is reflection on the owners and we will not be back.

I'm telling everyone I know not to go to this subway, I love Subway but not this one Everytime I go it's a mess, the prep table are full of debree and they have no idea how to use gloves..This store is always ran by teenages with no customer service experience, the drive thru is never working. I could go in the morning noon or night same story.. if you want an awesome Subway go to the one off belt line and i20 Balch Springs at the Shell station, it's clean and service is friendly.,the servers have been there forever and they know everyone..

Worst Subway ever. Drive thru hardly ever open. Takes forever to make a sandwich and they are consistently out of things. Got here at 7:30 and open sign not even on. My son ordered a foot long and he said the sauce tasted rotten. Had him take the sub back and they refused to replace it because he had taken two bites. Seriously? Awful customer service.

Waited like 10 minutes at the drive thru window employees seen me but didn’t acknowledge me. Looks like teenagers running the store.

Made a doordash order to pickup. It was never ready and their excuse was they took break at the same time. There were three teenagers not knowing, how to occupy or do their actual job. Severe several mistakes inconsistent, disrespectful, nothing was prepped, and the two other teens forgot to clock in as they were rushing.

One time I went to order at the drive thru & the lady in the morning had the audacity to tell me to order inside because she forgot to put some cucumbers on my sandwich. “I would get better service” she said. So what’s the point of having the drive thru???

Staff was rude and very unhelpful. I placed my order online. They had the open sign on as well as paper signs on the door stating the mask policy etc but had the door locked. I had to knock to get them to even look up and they couldn’t even come to the door, just made a circle with his hand. I figured out that he wanted me to go through the drive thru. The guy that came to the window had no mask on and when i asked why there wasn’t a sign stating that only the drive thru was open, his response was that they made the circle to tell me. Food was okay, but not worth the attitude

The worker was distracted flirting with her boyfriend while he was coming in and out and she was giving him free cookies. He was holding up the line. We Took forever just getting 2 sandwiches. Extremely Unprofessional setting/ work ethic. Never going back again.

The employees were really rude as soon as we got there and they didn’t even heat our bread gave it to us really cold, no manners at all

Went to this place on 6-4-2018 and did not get served.this fat Mexican guy didn't take my order but took the white lady order that was behind me.she also noticed what happen and didn't appreciate what just took place.the short Mexican lady was on the phone texting and didn't help out until the two police officers walked in.i then said the hell with this place and walked out.and to just notice that they had this young black kid tryn his best to do his job and keep the line right. Things like that will never be notice until something wrong happens.

How can a Subway be out of bread until 3p on a weekend? On a game day! That is what you do. If you cannot make Subs, just close until you can. Then you have a sign on your door instructing to use drive-thru after 8p. One of the workers sees me trying to open the door, but the door is locked at 230p, which is before 8p. He tells me to go the drive-thru to tell me they are out of bread until 3p. I guess that's the Eat Fresh Refresh.

AWFUL service. I walked inside and waited for someone to take my order, the 2 ladies standing in the back (Tori and Tristan) did not greet me or acknowledge my presence for 5 minutes, keep in mind there was no one in the drive thru or inside with me. I continued to wait, Tori finally approaches me (or so I think) and starts making a sandwich for someone that had just pulled up to the drive thru, but did not say a word to me, neither did Tristan who was standing in the back doing absolutely nothing. I tried to smile so that she would acknowledge me in some way but did not say a word, at this point it had been 10min. I asked for her name and for a manager or supervisor, Tori stated there was not a manager available. I find this hard to believe. Ultimately, she did not apologize for making me wait or for not acknowledging to me. I left and took my business elsewhere.

I ordered online. I got home. Checked my order. It was completely wrong. I’ll feel like I got totally screwed. I paid a lot of money and I didn’t get anything right pretty sure I won’t return and I will tell my friends about it. Thank you very much for nothing.

You can find better food in dumpsters. The Bread was hard as a rock 🪨 The Meat smelled & had turned bad 🤢 The Tomatoes were slimy 🐌 The Employee was rude and unhelpful 😒 Hands down the worst eating experience in Mesquite. If you value your stomach and tastebuds, then DO NOT give this Subway location your business or money. You’d be better off grabbing a couple of wizard fingers (over cooked hot dogs) at the gas station.

Slow as hell, workers can only do one thing at a time. The hispanic guy had to completely take over the line on the other african american worker (may be in training but did not say a word or help this poor guy at all) to just get people out of the door because he would not speak up and ask the customers right in front of him what they wanted on their sub. Started in drive thru, asked that I wait until he clears out the line inside. Ridiculous. 15 min is not a typical wait time for here; expect longer when only 2 people will be working, but only 1 will actually taking intitiave to get customers out the door. No bottles drinks, and always limited on everyting regardless of you coming 2-3 hours before close. And of course by the time I get to the front they go ahead and take the drive thru order. And of course no ones wearing a name tag to tell who the hell sucks at what. But this wasnt just the 1st subway I went to tonight.. The one off Military is the exact same story. Slow as hell as well amd out of everything as well. SUBWAY IN MESQUITE DEFINETLY SUCKS AFTER 7P EXPECT ONLY 2 PEOPLE TO BE IN THE STORE AND ONLY 1 PERSON ACTUALLY DOING ANYTHING.

WORST SUBWAY ! Asked for Buffalo chicken got plain chicken. Was not toasted like I requested. Pizza didn’t have pepperoni like I requested. I mean im asking for what I paying for. Went to 3 subways nd overs weren’t working ! Seriously!

Worst subway i have ever been at in my life. If i could give them zero stars i would. I been there multiple times, and this place has problems. At times they don't even have bread ready. The manager didn't even know how to make a Italian bmt delux. Save yourself a headache and dont go to this place. This subway needs some serious help.

First the guy couldn't get my order correct, he repeated what I said 3 times and it was still wrong! I received all of 3 black olives, and 2 pickles 😒 not only is this location unprofessional via the drive thru, they clearly can't get orders right!

I have never had trouble with this subway but i ordered online and when i got there to pick up my order the store was locked and it took the employees 20 minutes before letting me in. The two young ladies had a mess inside and my sandwiches were not ready. I just asked for a refund and went on my way.

I waited until I was in the parking lot to place my order, waited the 20 minutes in my car, never received a call or anything. I went inside because the app said my order was ready. I walked up to the counter only to be told they didn’t have any bread and it would be another 30 minutes. This is my second bad experience with this location. Won’t be going back.

Horrible service, I placed my order online to ensure it would be ready when I got there. When I arrived at my scheduled pickup time the girl was very rude and said she just started my order there was not another soul in sight. This took another 20 minutes, when I got home my order was completely wrong missed items on the sandwich old tasting bread no dressing for the protein bowls horrible. While I do understand that the restaurant industry is struggling with employees, I find it unacceptable for an online order to be butchered and not ready...

I walked in there was one person already paying and 3 employees on the line making Togo orders laughing and completely ignoring me. Nobody even acknowledged me and my child after about 5 minutes of being ignored we left. Very Rude staff annd unhelpful and honestly won’t be back to this location.

If I could give this place zero stars I would! I am writing this complaint to bring into your notice my experience of a visit that I had this establishment. The concern that I want to bring your attention is poor employee sanitation practice among one of your workers. This evening when I was ordering a sub, I was greeted by a friendly young lady who made my sub. The issue is not her attitude however, the issue is her sanitation when comes to preparing food. Although, I did not say anything at the time of the incident I am truly disgusted by her actions towards how she prepares food which makes me question the cleanliness of this location. The actions that truly disgusted me was when the employee was in the middle of preparing my sub and walked away to address a noise issue at the register. Instead of the employee taking off her gloves to handle the issue she kept the gloves on to address the issue. However, she made the problem worse when she used her gloved hand to pull down her mask to scratch her face near her mouth, readjusted her mask with her contaminated gloves, and then started back preparing my sub without thinking she should change her gloves. This email is not aimed to get anyone in trouble; however, I did want to address this sanitary concern without embarrassing the employee in front of other staff and consumers.

Do not go to this subway. Go to the nearby subway, 1200 E Davis St #134. The one on Davis does not disappoint, the one on cartwright however... They were missing multiple things I wanted (they were somehow basically out of bread?), and though I was first in line I was expected to wait 20+ minutes for vegetables to get chopped? They kind of just stood there confused and frustrated when they realized that I was not gonna say "oh ok you're bad at time management, i guess i'm not getting onions today" so i told them they should help their other customers, too. I expected one of them to go cut vegetables while the other helped the customers... but nope... neither went to chop vegetables... After my half-made sandwich had gone untouched for over 10 minutes, I asked for a 10% discount (price should match the service, and 10% was being nice just to prove a point...). All I got back was a lot of sas, she said "if u want a sandwich u can pay full price" - hey lady if you want customers you have to treat them with compassion and when u waste their time they want to be compensated, it's not my fault you are bad at prepping... it's yours... I walked out, grabbed some golden chick across the street, came back and am eating it here in the subway right now as i write this review, it took all of 7 minutes to leave and come back with two big and goldens (it's not what i wanted but it was cheaper and faster). I will never buy from this subway ever again (and I eat a lot of subway so your loss). Her name was Laura and she was THE MANAGER?? Oh look as I write this I hear her say more things they are out of. Poor kid just wanted a foot long cookie. does she know anything about prep?? bet you this establishment can make $10,000 more each month with a real manager. When a customer shows up to buy a $15 sandwich, you better just be nice and do what they want. Just go chop the onions, it's not that hard.

I have been coming to this subway ever since it was built and it never fails to disappoint me! It’s the only one with a drive thru in my area and I am disabled so I was very excited about it but according to every employee/mgr I’ve spoken with the drive thru doesn’t work but of course there is no sign posted to let the patrons know it doesn’t work! The employees/mgr has said just pull up to the window and honk so I’ve tried that and get ignored for up to 15 minutes! When I ask why it’s been broken for so long they say they don’t know who to call to get it fixed! I am so disappointed in this franchise and if they are not going to service their drive thru then they need to remove it or at least post it!

Horrible, I went inside to place my order. There were two patrons sitting in a booth eating. To my right I noticed at worker sitting at a table with her mobile phone and some paper work. She didn't speak as I looked for another employee to possibly come and assist me. Less than a minute later I walked 🚶🏾‍♀️ toward the and left. The only worker I saw still didn't say a word 😳. So I am planning never to go there again if nothing happens. I went to another location and received a hello 👋🏽 and placed my order with a more positive vibe experience ✨️ 👍🏽

Yesterday, I perderse online. Went to the store had to wait 30 minutes for two subs. In the process I saw the shift lead/ supervisor notice her employees mistake with putting the wrong veggies on the sandwich. The supervisor grabbed the sandwich, flipped it over the sandwich it was supposed to go on; the. Proceeds to make the sandwich. This should’ve been a red flag not to get a sandwich. But I did. Got home. No meat on either of the sandwiches. It is not that hard to work in food service

Submitted order online, picked it up and went all the way home to find all of our sandwiches done incorrectly. My husband went all the way back to have them correct them and the girl refused to make them over. It was 9:20pm, they closed at 10pm but had everything cleaned up and put away already. She had a horrible attitude and we left with no sandwiches which 2 of them were for kids. We went to the location on Davis and by this time it was 10mins until closing. Thank goodness those employees had excellent customer service skills. Needless to say, we will NOT be returning to the Cartwright location in the future.

Absolutely the worst Subway around. Always an excuse not to serve people. Exact change and no card service. Made it seem as tho was my fault. Just a very poorly run store. Previous encounter before today the manager was on phone arguing with her man and employees had to be told by customers to wear gloves. Will never be back.

I ordered my food and the app said ready by 10 but I get there around 10:20 and they haven't started making them because they both are on their phones! They didn't change gloves after the phone use plus they wipe the knife off on my sandwich paper! I have seen mangers tell they workers don't do that and I have seen the inspector tell them to always wash your hands after every sandwich and don't ever use the sandwich paper to clean your knife! I'm done with Subway Restaurants!

Open sign off closed no note about why even though their hours said open at nine am.

Placed a mobile order with clear written instructions to place ALL chosen sauces on the side of the sandwiches vs. putting the sauces on the sandwiches. Yet they got the order wrong and placed the sauces on the sandwiches. I made the request because I like to did my sandwich and hate a soggy sandwich. When I brought the error to the person making said sandwiches and asked for extra sauce for each sandwich, he had the nerve to shrug his shoulders and exhaled as if I was irrateing him. I asked another woman behind the counter if she was the manager and she responded "I'm busy you have to wait". This was when another woman approached me and I asked if she was the manager and she responded with yes. I told her what happened and asked for my money back. I was shocked with her response of" I'll give you your money back and the sandwiches because I don't care" " If you don't want the sandwiches you can give the to a neighbor or do whatever you like because I don't care" . This was the last time I will ever go to this location as its clear where the employees get the pissing poor attitudes from.

1st visit i ordered 3 subs on the app placed the order @ 7:51pm and chose the option to pick up the order @ 8:20pm. around 8:10 i received a call from the restaurant informing me that they were out of chicken,tuna,bacon,tomatoes,onions,green bell peppers,most of the breads. 2nd visit today same situation it has not changed this time they had no chips.decided to just leave and try another location it aint the employees fault all this mediocre situation its the owners fault for not having the product available so that his workers could fulfill the orders.

They stole from me. They canceled our order after it was placed online because they said they were out of bread. I asked about a refund because the charge went through and they said a supervisor will be able to do a refund. The supervisor wasn't able to do a refund and refused to make my order even though the store received my payment. She admitted the night crew cancels orders because they are lazy and blame it on not having bread. Don't waste your money here.

Pulled up at 9pm, sign on door said they closed at 10 pm. Girl in the drive thru even said 10pm, but would not take my order. Said the manager "Derrick" told them to close early. Place is trash. Will not ever go back. Heard someone tell her to hang up on us in the drive thru. After asking for the manager's name 4 times, she offered to make the sandwich. After that who would want them making your sandwich!?!

Worst customer service every. The lady Yelling at us cause we were having a conversation with each other. Then the guy is going roll his eyes at us and be like what do you want and what bread all rude. It’s like okay you couldn’t wait. Very very rude cause. The way they were talking to us. I would never come back. How they treated us.

I'm one to complain often. But this isn't the 1st time this has happened at this location. Pulled up to the drive thru and waited and waited. Finally pulled off. This was at 3:40 in the afternoon on a Sunday. Nothing to indicate they'd stopped talking orders. Didn't say anything over the speaker. Nothing. Just ignore the customer. He'll get message eventually. Go away. I drove past the front they still had the open sign lit, people behind the counter. This is just rude. If I owned this store I'd be cleaning house.

Today ,8/20/2021,was the first day ever getting a sandwich from subway that was not good. Most days when I go there, an older man, maybe the manager will fix my sandwich. Today a young lady with a blonde wig and orange long nails fixed my sandwich and it was horrible. She fixed it as is she didn’t care to be there. I ask to cut in half and I think that I had ask her to do too much. I ask for cheese and she put a glob in one place. I ask for jalapeños and seems like they were freshly cut out of the garden,just horrible. The sauce must to have been limited , I got the bare minimum .Customer service was a joke. She didn’t speak neither say thank you.

I went through the drive through and my order was completely wrong.

I was just here 9/13/23 @ 1130AM The guy taking and making my order, pulled bread out, cut it and opened it. Then he left that station, to get items from the walk-in fridge. He returned, and with the same gloves.... proceeded to lay his hands flat in the bread to open it back up. When i asked if he was playing a joke on me, he responded with confusion. When I asked him if he was going to wear the same gloves that he just touched all that stuff with to make my sandwich, he responded with (and i am not kidding) "We have to" and "what do you expect me to do" Makes me wonder how the rest of the food had been treated that day. Yall are gonna kill someone.

I ordered my favorite...Italian BMT at the location on Cartwright in Mesquite. My meat was discolored around the edges, so I took it back. The manager argued with me about why the meat was discolored...something about air. Initially all I wanted was another sandwich but because of the way that the manager acted, I requested a refund and won't ever be back! I went down the street to the Subway on 80 and Beltline where I received much better service and fresh-looking meat.

Very rude black girl working the drive thru. She acted as though she didnt want to be at work. She had such an attitude while taking my order. She was very slow. Once i pulled to the window to pay for my food , she was very dry and didnt speak nor did she thank me for my order. This place needs zero stars

Ordered online and picked up sandwiches were sloppy and soggy! My husband went back tonight and wanted to resolve the issue, the 2 girls up front were rude and had attitudes off the bat! They didn’t care that our sandwiches were cold and soggy and told my husband to leave the store because he was being “difficult”. As a paying customer this is unacceptable a simple sorry and offer to remake the sandwiches would have made our day a lot better. Being confronted for doing a poor job is us being “difficult” AND then telling us to LEAVE!! do better and hire more customer service focused workers!

The single worst subway I have ever been to. With a 105° weather, a very hot car, and a very tired 7 year old granddaughter it was the worst experience of my life as far as fast food. If I could give it a -5 that's exactly what I would do. The person at the order window paid zero attention to us, so I couldn't tell you how the food is. After waiting a long time and getting little if no attention, we drove off. We even tried to go to the window but couldn't find a single employee in the store. We left and went to another Subway. They're rating isn't much better, but better than I would give this one. If I own Subway, I would shut the doors to this one. They are doing you no favor in their job at your store. Minus five is exactly what I would give. Never ever again!

My entire $40 order was completely wrong. The store was out of ham and didn’t offer a fair compensation but I was still charged regular price. Also paid for double meats but instead received a single serving. Also received incorrect breading and wrong sauce on one of the sandwiches.

This is by far the worst Subway I've been too. Employees are too busy playing on phones or talking to each other. Don't bother going through the drive thru because you will either be ignored or your order will be wrong.

This place is disgusting. I came in tables are dirty. I go to the bathroom there are dead grasshoppers everywhere and a full trashcan. The toilet is dirty. The sink is 30. I went up to order food, I started to place my order they didn’t notify me. They were out of half the stuff before I started. It took them a while to even ask if I needed help with two women Standing. Didn’t wash hands. Just put on gloves: this is by far one of the worst not only subway restaurants I’ve ever been in. And I worked best for for around 17 years gross. I really should’ve left so I’m partially to blame.

Customer service is seriously lacking. If you don’t like your job leave enough said.

Online order set to pickup at 825 arrived at 830 waited till 859 to recipe my order. Wouldn't have been so bad if the blaring music coming from the busted speaker wasn't severely increasing my social anxiety( and I mean blasting with a blown speaker). Staff finished with the current customer and then began my order. Still understable, however, the two other customers who came in after were simultaneously helped slow my online order down further. I left with a bad taste in my mouth before I've even had a bite!

Ordered on the app at 5:00pm for a 5:25 pickup. Had to wait until almost 6 to get my sandwiches. Ran out of bacon and didn’t mark it off in the app. Don’t expect speed from this location.

I should have read the reviews before hand sadly but I was in the area in a rush so I ordered 4 foot longs via mobile app for the bogo deal. My app told me my food was ready I get inside only for a young lady to read off what all they didn’t have I told her my food was ordered through the app and it was ready she said no the food was not prepared due to missing items she went on to make my sandwiches without the ham and gave me extra pepperoni the serving line was very nasty and none of the veggies looked fresh the guacamole had went from green to brown there were no cookies just nasty looking trays if I could have gotten a refund I would had. The health department need to pay this place a visit ASAP someone is going to end up sick the way the food is being handled here. I WILL NOT BE BACK

7:10 pm Saturday, Drove up noticed the restaurant was dim, but open sign was on, although no workers visible. Read the time posted on the door just to be sure and walked in. Saw someone laying down across the bench table along the wall with subway food to confirm they were serving. Perhaps the worker went to the restroom. I checked Google to see if they were open and ironically listed, "Temporarily Closed". I waited 2 minutes quietly for assistance. The person laying down rolls over, puts his phone down, silently and gets up and walks towards the kitchen prep behind the counter and talks to a female voice sitting on the ground. He walks towards the counter without greeting me. Silently puts on glove as I notice the young girl pop up from the back counter floor. Noting neither washed their hands. No uniform or nametags available. Finally asking what I want, I place my order. Another customer walks in just behind me, but they don't appear eager to assist. I checked out at 7:21, it's not even close to closing time post at 9pm. There should be a closing manager available to assist in customer service. Perhaps the crew is overworked or need an incentive to work. I don't know, this is bizarre. I'm extremely unhappy with my visit. This is unfortunate because I shop here often. Please support and supervise your staff to maintain an open shop when the doors are unlocked.

This morning i arrived at 723 to get my daughter a sandwich for lunch just to change up her lunch sometimes. When we get there i see some lady bent over in her car. I assume another customer waiting on subway to open since it was way passed opening time. So i rolled my window to see if this customer i thought knew when store was going to open. So she started saying WE closed ma'am politely. I went on to say but its well after 7am. Long story short i had to go take my daughter on to school and then go back to get her lunch. I went to the one off Davis and as far as i am concerned i will take my money elsewhere. Wonder how much money they missed out on because a worker who clearly couldn't get up was late opening the store. I have shared this with our neighborhood app and seems this store has had some similar issues. Do better there are alot of people that spend money at this location. If the female i saw this morning cant handle open the store she needs go to the nights and close. 🤔

I drove up to the window. Since they never came to the speaker to take my order. It was three workers sitting in the restaurant. They were laughing and talking. Looking right at me. So I got out to ask were they working the window. They preceded to tell me the window closes at 8pm. No signs visible and out of the three workers they couldn't come to the window and say that. I will never visit this Subway again. They are lazy and disrespectful and shouldn't be left alone to run a restaurant. All one of them had to do was come to the window and say it was closed and we had to come in. After all as I said there were no signs anywhere saying that.

They forgot one of my subs and won't answer the phone.

This place should be shut down, I drove 15 minutes out of the way because this is the closest one that has pizzas and they gave me pizzas that were not cooked all the way

Cindy Rossiter

Decided to do a takeout order before doing an order standing there. Several people left. Person did not smile or anything. Do better subway.

Leann Manning

Went in to order dinner they had no chips. The sodas were flat and they didn’t have sweet tea.

Jason Higginbotham

Worst Subway in the area. They are always out of something every time I have been in there. Whomever owns this location or manages it needs to do something to make this place better. The place is always clean but always out of products.

Summer Baker-West

This is the ABSOLUTE WORST Subway I have ever been too. They are ALWAYS out of stuff and the workers are awful. We have been in this place 3 times in the last month and a half, and they are always out of chips and the soda machine is either not working or the drinks are flat. Today it was no chips again and out of lettuce at 3:40 pm.

Yaya Booty

Watch how they overcharge you read to the end and then behind that she is keeping worth more of the food back from what she was supposed to put on the sandwich. Then she asked me if I wanted anything on my sandwich and I said no and she still put roast beef on there and charged me for it and then did not give me all of the roast beef. She only gave me a small portion on the sandwich to keep for herself and then she put some other meat on there. Wish you was supposed to put the full portion on there. She still did not do it. My sandwich is flat and full of vegetables. It was not a Subway sandwich as I supposed to be. I won't go here anymore while she is there

Anissa Gonzalez

Every time I come here they never answer the drive through! I pulled up to the window to pick up my mobile order and since no one answered I pulled up to the window the man working tonight signaled to come inside. I don’t understand why they never cater to drive through. If I could give a zero star I would.

David Van

Got food poisoning from this place today. Late last night got dinner from here. In the morning…. My stomach was feeling off, but my 10:00 AM I was puking and having super frequent bowel movements. Will never eat here again

Don Taylor

I ordered from the website and went to pick it up, but the system voided my order and I was charged for the order. I went inside the store and showed the clerk that the order was voided by the system and the charge on my card off my phone. Using her phone she was using her phone to translate to me that she couldn’t do anything without the receipt. I ended up ordering it in the store, but at a higher price than online. I have been calling the store all morning to talk with a manager, but no one is answering the phone! I went through the website and had to chat, but still no response. I’m very frustrated with Subways response, and though it is not much money, I still want what I was charged back! I also usually give positive Google reviews, but in this case, I will not leave a positive review unless I hear from someone!

Melvin Grays

The very 1st person there today around 11 ish ordered a subway club worst sandwich ever bread 🍞 dry didn't bring bac because I live in forney but that was a 13 dollar waste

Jenin John

Ordered two sandwiches for pick up, my wife and I thought they literally forgot to put the meat on there. They basically half assed the entire sandwich by missing the correct servings. Where is the meat??? No wonder this location is ALWAYS EMPTY, I found the worst subway!!! I’m never coming back to this location!!

Julio Ramirez

4-6-24 the food they made was disgusting. They put the wrong ingredients some sauce. I don’t even know what that sauce was not only that, but the bread was broken in pieces. I don’t know what kind of liquid they put in there. The bread was soggy, and once I opened it up fell off the two black African ladies in the front are rude and very unprofessional. I’m a customer who paid almost $30 for their meal and they seem to have a problem with me complaining to them about it. This is what I paid for and they said somehow I’m beingoverreactive

TooReal4Youu

*****I felt the need to record the encounter because certain situations are so real, and some people deny any wrongdoing. Despite my respectful demeanor, the woman was speaking to me disrespectfully, so I recorded the interaction to illustrate her behavior professionally.***** I work for Uber Eats and was picking up an order at Subway. While waiting for the order, I asked to use the restroom, but was refused because I wasn’t a paying customer. I explained that I was there for an order, but the employee became disrespectful. There were no signs indicating a restroom policy. I felt discriminated against and believe the employee’s behavior was unprofessional. I hope this feedback reaches Subway’s corporate management to address such incidents. I'm considering posting the video on social media to illustrate why certain individuals shouldn't work in a restaurant environment if they can't maintain a professional demeanor. It's important to highlight instances of poor customer service to encourage better practices in the industry. The racism/ situation I experienced is completely unacceptable. Moreover, I haven't mentioned yet that they even called the police on me, though I remained polite throughout the interaction. Such behavior, while rude, should still be addressed with professionalism."

+2

Halie Jefferies

I’ve been here a handful of times to grab lunch for my boss and I but I’ve never had such a bad experience. They are advertising that there under new management too which makes it worse. The employees were rude and putting what looked like old wilted vegetables on the sandwiches to the point that you couldn’t close the sandwich making them soggy by time you can eat them. I tried asking them to put less and was ignored.. not going back to this location again..

Nekeitha Andrews

Shut the place down!! I’ve given them chance after chance and I really wanted to like them but they just don’t care about food presentation or customer service. My protein bowl was given to me wrapped in plastic wrap because they didn’t have any lids and then my meat was whole instead of chopped up. The person that’s over this particular restaurant need to retrain all employees. Every week that I go here it’s always something.

Ezra Guerra

It's 3:25 Dec 17th Saturday afternoon. Whoever is working this shift ran up to the door and locked it as I was walking up. Seems suspicious you have employees locking themselves in your store during operation hours. Get better help. Multiple customers driving away.