Ricky Watt

I eat here routinely. 9 times out of 10, the customer service is great, and when its not a great experience, the employee seldom seems to be their long. The manager seems to be on top of things. Friendly. The food is good. Its what you'd expect from a faster style sit down Mexican food restaurant. I'll keep going for the foreseeable future.

William H

Once I was seated a fly dared to land on my table. I killed it with the menu. When the server, Hailey , came to my table with chips, I showed her the menu. In response i received a complimentary dip plate of all the up charge dips. I enjoyed great customer service attention all through my meal. This kind of customer service is hard to find in today's market.

Anjelica Villa

Kona was the best server!!! We didn’t wait one bit for anything. There was a wait but we were asked if bar seating was ok, instead of waiting for a table. The food presentation was beautiful and it tasted good. My husband loved his chuychaga burrito 🌯 and I had the fajitas.

+6

Cory von Seggern

The food was great and the chips were fresh and hot. I wanted to give this place a 5 star, but the only thing stopping me was the service. Everything was just slow. We were seated quickly, but then it took almost 15 minutes before a waitress came. After we ate, we didn't get our bill for quite a long time. Since I was in a hurry, I went and walked around to find our waitress to pay her. We were there for over an hour and a half, though 30-40 minutes was spent waiting spent just waiting... I don't think I'd go back, especially for lunch when I only have an hour or pressed for time.

+1

Ronald Gumm

Ask for a table because the booths are super tight unless you’re really skinny. Was pressed between seat back and edge of the table. Service was a tad on the slow side. Food was good and the margaritas, king punch, and cherry lime aid were pretty good. Also, be aware, a lot of folks like to bring their very loud little kids.

+1

Kristin Kalish

This evening I ordered to go food. Scheduled for 6:15. No one came to check on us. We walked in to ask about order. We were told the order would be out shortly. Thirty minutes later we receive our food cold. I called the restaurant at 6:48 and requested to speak to a manager. The female hostess told me the manager was working to go and is too busy to speak with me. This was the worst experience, customer service and food I have ever had. You have lost my entire family as a customer.

Ryan Williams

It is literally impossible to have service worse than what I experienced tonight. Made an order to go around 4:30 and was texted and told my order would be ready for pick up at 5:10. I showed up to the restaurant at 5:10 and was told my order would be ready shortly. My order was not ready until 6:15, 65 minutes late. Upon receiving my order I realized they'd forgotten all of my sides. I notified the staff and was given my missing sides and able to leave at 6:30. 1 hour and 20 minutes late, 2 hours after the initial order was made. I got home 10 minutes later and our entire meal was ice cold, flautas, tacos, everything soggy and ruined. It is literally impossible to have worse service than what we experienced tonight. This is not the first time this has happened either as it's happened the last 2-3 times we've been. I will NEVER go back to this establishment and I will continue to leave negative reviews each and every day until Chuys makes this right. I'd give this 0 stars but the app won't allow me to.

Alma Martinez

The food was quite disappointing. Several dishes were overly salty, overwhelming the palate, while others lacked enough seasoning, leaving them bland. Most of the sauces appeared to be pre-packaged and canned, contributing to a lack of freshness. However, the attentive and friendly service somewhat alleviated the overall experience, as the staff was courteous and quick to respond to our needs. They also seem to have a problem with flies.

Carlos Palomo

Cool place, didn't like the food and service wasn't good at all. Server was more into the gossip in the kitchen than making sure we had our drinks refilled. They ran out of beans so our smothered burritos had none. Plus, they we ordered green chile beef fajita burrito plate, and the meat i got looked like chopped brisket. So no thanks not eating here again

Kelly Elliott

Wow this is the amount of chips and salsa they have is to enjoy 4 meals for 5 ppl!!!! Cup is to show how sorry their ToGo is. Don’t order from these ppl if you want to take a decent meal home and not have to dine in. Obviously chips and salsa are hurting their budget! Really sad!!!