The Chick-Fil-A in Murphy is a really good location. The food is always good and hot. The staff is always friendly and accommodating. Every experience I have had here has been great.

I have yet to have a bad experience at Chick-fil-A. The only reason I went on the day that I did was because I was giving a free sandwich reward in my app and I figured I might as well use it. It was great... Service is always prompt and accurate and friendly.

John is an amazing manager. I’ve noticed his level of service for a few years now and really wanted to take the time to give him a credit for how attentive he is, gets his hands dirty to help his team and staff and provides an excellent customer service and checks on diners frequently. What a gem! He should truly give go around giving leadership classes and mentor folks on what customer service looks like!

Awesome food and amazing service. Thank you!

Service is always good and fast but this time they offered my puppy some treats too so we both enjoyed it!!!

I get breakfast every morning at the Murphy location and the staff is so sweet to me. They know my order, and always greet me by name with a smile. It makes a big difference in my day when such sweet people greet me every morning. You have a great team there, they all deserve a raise! Thank you Chick-fil-A Murphy!

Edited review* Initially I had to speak up about a disrespectful employee when we dined in a few months back, again it could have been because they were very busy. However, I decided to dine in at this location again, we actually saw the same employee, she was much more pleasant and respectful. Thank you for making our dine in experience better for us and our kids. Will be coming here again :)

Always helpful service and love that the line even though usually very long moves very fast. Can't really ask for more than that. Great work y'all

This is one of the best chic fil a I have been to , I want to say a huge shout to John Pollard , he was very welcoming and very friendly. Really enjoyed the warmth atmosphere inside the store . Thank you John !!!

My kids enjoyed their chicken nuggets and strips very much along with salad options they have. Their fried spicy chicken is a must try for spice lovers ..

Fast, friendly service, fresh food, always exactly what I ordered, always good. Never had any bad experience, ever! Restaurant and bathrooms are always clean. This is true of any Chic Fil A I've eaten at in any state or city and I've been to quite a few so its pretty amazing. Dependable and affordable. Very good food. The staff always has a good attitude and the food is always right on and right out. I love their fresh-squeezed lemonade (bottomless refills!) and their soft-serve, too.

I came to this chic fil a for the first time in my life and have never experienced anything like it. Customer service was astronomical and out of this world. There was this blonde white boy with insane swag "John Estes" that served me my food (he's kinda cute) and he made me feel special. Thank you chic fil a I will not forget this experience anytime soon. he is six foot and has a hellcat!!!

Everyone knows how amazing Chick-fil-A’s customer service is, but they never seize to amaze me. I’ve never written a review . But today I placed a mobile order and went inside to pick it up, and they didn’t have it. The manager came up and asked my name and told me that there was no order under that name. He asked me which location I ordered it at and when I looked it was in fact the Wylie location. He said “ don’t worry about it we’ll take care of it“. And this man went and got my order when he had cars wrapped around the building, right then and there.🤯👏🏼

Super quick and friendly. Will forever drive to the Murphy location because my order is always accurate and quick. I appreciate you all

I went on lunch break and got the bbq bacon chicken sandwich great service was prompt and good. Food was excellent

I love this chick fila. Never a problem . Been going here for years. All employees are very polite. And courteous. Food is always fresh. Their coke is taste very good. Sometimes in the morning since i am not a coffee drinker or breakfast eater i go to chick fila to get a coke for the day. Over all experience and service and quality and food wise and cleanness i give them a 5 star review. And i cannot comment on the bathroom since i have never used them in all the years its been open. But before Covid 19. The inside is always clean. And good service. Cant say nothing wrong.

I never write reviews but everyone here is so nice special review for Matt he is the kindest and most welcoming and we need more people like him in the world ☺️☺️☺️

Great atmosphere and respectful staff but I didn't like their robot server. I love to talk to my server and thank them for their nice job

Chick-fil-a at Murphy has such a warming staff and always makes sure that you get your order as quick as they can! Food is always good and warm here😊

Absolutely thrilled with the new remodel at Chick-fil-A! The additional space makes dining in a much more enjoyable experience. The ambiance is inviting, and the layout is convenient. Overall, I'm loving the fresh look and enhanced atmosphere!

Great location. Food is always fresh.clean and nice environment. 👍🏼

I stopped by and ordered an ice cream cone on Saturday around 3:30pm. Whoever made this deserves a raise <3 literally made my day☺️

Place was clean and staff was courteous. Service was fast. Thank you

+1

My favorite place that have to visite each week. Staff always very friendly and food always delicious.

Friendly service, came by often to check on our group (we stayed a while) Great place to hang out, two larger tables available for groups. Food hot and delivered to us quickly. Any item incorrect or missed was fixed immediately no questions asked. Dining area and outside area well kept and clean.

I visited this location and was happy to see the employees were protected from the sun. My visit was good 👍. I ordered a cobb salad with grilled chicken. John was efficient and kind.

I live in Wylie however I drive to murphy anytime I get chick-fil-a. Their food is always SO fresh and cooked correctly. Their service is very professional and they’re always so kind to me and conversate when time allows. They are quick to apologize for any inconvenience (which is RAREEE) and make it right however they possibly can. I don’t typically write reviews but this location absolutely deserves it! Thank you guys for always making my experience great!

Bummer about them removing the indoor playground but a lot of processes were improved or upgraded to provide a more streamlined service. It was streamlined before but now it is even more effiecent. Kind of wished they offered the peppermint shake more times a year than the holidays where a lot of the other shakes are great too.

Came on a Saturday at 7:30 pm, place had a lot of people, service was really fast, the place looks clean, many tables to chose from. The service is really good we really enjoyed coming here, will come back.

The best chicken sandwich you’ll see for a 90 mile radius

App worked flawlessly and food was out quick and fresh

The customer service representative was very friendly, nice and helpful!!!!

The food was not only immaculate, but cooked to perfection and delicious. The customer service was otherworldly, especially the blonde young man with glasses John, who constantly checked up on me and my family and was one of the nicest workers I’ve ever met. Overall a 10/10 experience.

Great customer service. Best manager ever, super humble, hard worker. He treated us equally. He brought our orders to the table. I forgot the straws and he brought it to us. And after we finished eating he threw the trash for us. Again best customer service ever.

Good location. Always friendly and fast

Best chic fil a I’ve ever visited. Hands down. I’m visiting from NYC, but every time I’m in Murphy, I make an effort to visit this location in particular. Super friendly staff makes me want to go to Church on Sunday. I also think the Spicy Chicken Sandwiches at this location are the spiciest 👌🏽

Everything was great! And Barbara is wonderful. She's kind, engaging with the guests and makes sure the dining room is clean for all the patrons!

I go here everyday with my boys but the cherry on top every time is The worker Carson. Carson is the best worker I’ve ever seen when ordering. He’s swift, fast, and he never breaks character. His energy off the charts. Me and my boys always leave the store with a smile.

Chick- fil-A is the best place to have everything there. Service is very nice , they attend customers with good respect . I love it. Food is good , service is good and Atmosphere is outstanding.

Jon

Chick-Fil-A is one of my favorite restaurants. The food is always fresh and delicious. The staff is very helpful and friendly. Their rewards program is also top-notch.

ella shin

The drive thru guy Nathan and our server came with the energy and genuinely made our day. I am extremely satisfied with the service and speed of our food. We came the busy lunch hour and had a great experience. 10/10. Coming back soon

Eli Stahr

Fabulous staff and super friendly cashiers. Food came out really quickly and we were constantly being checked in on. Loved the attitudes and love shown to us. Only thing that could have been better was the fires had a lot of skin left on them.

Kayla Karaalp

So today for lunch my husband ordered a Cobb salad for me & it had a piece of hair in it, I called up there the manger Jeremy was so sweet he said he could fix everything! He did just that! Thank you so much Jeremy! ~Blessings

Fernando Clemente

My son and I came into get some breakfast this morning and we had such a pleasant visit! it was so clean and we where welcomed right when we walked through the front doors and it put a huge smile on my sons face as well as mine. the 2 employees that served us at this location were Michael and Catherine and they truly did make me feel incredibly happy because they went the extra mile to give my son a very sweet hand written note with a coupon on it that said" you make today a better day!!" the smile my son had on his face is something that warms every fathers heart. With such a simple gesture makes a huge difference! Thank you again guys!! 100% recommend to everyone!!

Animesh D

Very nice experience at this Chick-fil-A location - newly modeled and open atmosphere with ample parking. There are enough seating arrangements and drive thru lane in fast. The food is always so fresh at Chick-fil-A and the chicken tastes awesome. You can purchase any amount gift card from any Chick-fil-A location. We’d definitely return at this location.

+1

I absolutely love Carlos! He was working at the register and twice now, has helped me redeem my points w the app. Super friendly and patient as he walked me through it. \nHighly recommend.

I have no idea why this chick-fil-a is rated so bad. I LOVE this place. this is my local chick-fil-a and I get it very often. I don't have a singular complaint other than the wait time is longer …

We tried almost everything and decided that the Original chicken sandwich is our best choice! Service is just outstanding! It is such great place to be and to eat!

Consistent with every other Chick-Fil-A in terms of food quality, but their service has been slower lately, the reason they didn't get the fifth star. However, their staff is super friendly (not surprising), and their dine-in area is very clean. Breakfast drive-thru is unbelievably long though, so prepare to wait a while if you are trying to grab something quick on the way to work!

Generally pretty good food and service. Just like any other fast food place, they do sometimes mess up orders, sometimes food is ok, sometimes it's great. The biggest drawback at this location is it is a smaller building than other Chick-fil-A restaurants, so when they are busy, they are packed.

This store is always packed. They provide excellent food we've come to expect from this chain. They do their best to keep it clean, but that can be a losing battle sometimes. Because they are so busy, the parking lot in a nightmare. The drive-thru can back up and wrap around to the service window almost causing grid lock.

Update- I've had some not so great nuggets here a couple times. The chicken tasted kind of funky. It wasn't every piece, but enough so that it was pretty gross which is something I've never experienced from Chick-fil-A. Also, prices seem to be through the roof. Original review below- Food was great, as most Chick-fil-A locations are, but what sets this place apart is the drive thru experience. They have double lines and people outside taking your order that have shade covering to help with the summer heat. Even though they're extremely busy at lunch time, they really move the line just about as fast as possible. Definitely recommended.

Usually one of the best Chick Fil As to go to but the girl taking orders tonight, Megan I believe, was speaking 10 miles a minute and interrupting me. I get it's fast food but then another employee took some time to have a conversation with the car in front of me after getting their order. The boy handing me my order also reached his hand all the way into my car which I thought was weird.

Had a special order and they had me waiting and messed up my order, but they were nice about it, lol. I ordered the crispy club and they gave me the grilled club. Got home, was initially disappointed, but tasted the grilled club and it tasted great, and I was not about to get into my car to drive back and complain, lol. But the staff here are really nice and respectful.

Experience was nice and friendly as always.

Food is solid Service is great Restaurant always clean

The chicken tastes too chickeny at this location! Otherwise great!

plainpattViews

The service at this Chick-fil-A always over exceeds expectations busy at times, but always consistent. Great food , great service, employees always polite and respectful. Orders are always correct never has a problem. 👏🏿

Anytime I can get a healthy lunch for less than $10,I'm in. One of the too big to fail chains providing,in my humble opinion, quality fast food is Chick fil A.\n\nThe days of waiting forever in the d…

Look at how my breakfast sandwich was served from chick fila. This location can be so terrible.

Look at how my breakfast sandwich was served from chick fila. This location can be so terrible.

We had lunch at Chick-fil-A in Murphy. The chicken sandwich was good. The staff was friendly. The restaurant was nice. The chicken nuggets were delicious.

We had lunch at Chick-fil-A in Murphy. The chicken sandwich was good. The staff was friendly. The restaurant was nice. The chicken nuggets were delicious.

We had lunch at Chick-fil-A in Murphy. The chicken sandwich was good. The staff was friendly. The restaurant was nice. The chicken nuggets were delicious.

We had lunch at Chick-fil-A in Murphy. The chicken sandwich was good. The staff was friendly. The restaurant was nice. The chicken nuggets were delicious.

I don't think I'll be bringing my child to eat inside here again. Firstly, they got rid of the kid play area. I saw several disappointment kids and mom's walk out because of it. It was the reason I brought my child. Secondly, the dining room attendant or what ever her job is, old white lady, really made me uncomfortable and felt rushed. I was having lunch with my toddler and she came over to tell me that we could exchange his toy for a cookie or ice cream. Cool thanks for the info. Second time she came around, she repeated herself and then reached across the table to grab my childs food bag. So rude! What is it to her if we exchange the toy or not?! Then she kept coming over, basically rushing us, we weren't even done eating and she is trying to throw away our trash which cool but read the room. Why are you in my face 4 or 5 times? It made me and my child very uncomfortable. And then listening to her talk with some older ladies about how people don't raise or watch their children right these days. Is this really a conversation for work? Needless to say, I'll be hitting the drive thru or another location if or when I want chick fil a again. Sunny at the cash register was very sweet tho. She apologized for being busy and doing her job, she deserves all the good things.

Usually the staff is very friendly and helpful but we had staff members walk by us while we stood at the counter. Could just be an off day.

I’ve never had a bad experience at this location until today. I ordered through the app and easily picked up my order only to realize that they had accidentally forgotten 2 of my CFA biscuits. I gave the location a call and was told that they could give me the missing biscuits if I came back. When I pulled back to the drive through, the employee at the window tried to charge me for the biscuits. When I explained that I had called about my missing biscuits, he gave me a rude look and then proceeded to put in a code so that it would override the charge. I’m not sure if he was having a bad morning or what, but he continued to give me a rude look when he gave me my missing food.

Normally love chick-fil-a But I think having them stand outside is taking a toll on the employees, I just went today and my order was completely wrong overall and I can understand that it happens but the past few times I went there, their has been something missing in my order. I’m a teenager who never makes reviews 1. I could care less and 2. because as an essential worker I know how hard it is for everyone, just maybe thought though you guys should once over customers orders so that others like me don’t get disappointed. You guys are an awesome business don’t let the pandemic be the reason you guys lose service.

CMADzax

Found the salads at this location a little skimpy. Not sure if they ran out of some of the ingredients. Made the order about 7 p.m. and the salads were just not good value. The market salad was just lettuce and chicken. A little disappointed this visit.

Matthew Duarte

Let me set the scene. I walk into a Chick-fil-A with a bag of Chipotle, because sometimes your heart wants waffle fries, but your stomach is screaming for a burrito bowl. Call it culinary dual citizenship. Anyway, I sit down peacefully with my friends—who, I might add, were actually eating Chick-fil-A like the good corporate citizens they are—when from across the restaurant comes this old lady, about 5’3” of pure poultry-powered rage. She marched up like she was about to recite the Constitution and arrest me for crimes against fast food. She didn’t say, “Excuse me.” She didn’t say, “Hi.” And not ONCE did she say the sacred Chick-fil-A words: “My pleasure.” Instead, she hit us with that “You can’t eat that here” energy, as if I had smuggled a raccoon into the dining room and taught it to juggle sauce packets. Ma’am, it’s a burrito bowl, not a biohazard. Let me repeat: not once did she say “my pleasure.” Not when my friend asked for a refill. Not when another friend dropped their Polynesian sauce. Not even when the napkin dispenser jammed and I heroically fixed it. I’ve had more hospitality from a DMV vending machine. But here’s the real kicker: Chick-fil-A, if you’re reading this—and I know you are—you need to provide a neutral zone. A B.Y.O.B. (Bring Your Own Bowl) section. Put up a sign. Call it the “Non-Denominational Dining Area.” Let us live. Let us love.

Food is great most of the time but the place is just too crowded in the parking is horrible and the food has gotten too expensive

food is great most of the time but the place is just too crowded in the parking is horrible and the food has gotten too expensive

Food is great most of the time but the place is just too crowded in the parking is horrible and the food has gotten too expensive

Food is great most of the time but the place is just too crowded in the parking is horrible and the food has gotten too expensive

food has been great but have messed up my order the two times I've gone in the last 2 months. Disappointing!

Some ding-dong decided to put cheese on all 4 chicken sandwiches I ordered, me and my friends didn't want cheese on any of our sandwiches. I ate my sandwich out of spite and was not very pleased wi…

If it were any other restaurant, it would get a better review. With that said, this is one of the more disappointing chick-fil-a locations. The manager is nice and friendly. But when we have gone, th…

I had never met a slow chick fil a until I met this one. First trip through the drive thru I thought it was a fluke, now on my third and it's the same thing. Drive thru line has been incredibly slow and two of the times I also had to pull to the side and wait additional time. Drinks had almost no ice and fries were hard and cold. Pretty standard for fast food but usually not chick fil a! This store makes me sad.

I’ve been coming here for 4 years because it’s the most convenient location but I try to avoid it because I always have a less than great experience. I’ve had items incorrect and forgotten with almost every visit. I expect that mistakes happen but I find it strange that it just seems to happen with every visit. Today the line was super long (as expected) and I patiently waited. However when I got my food they gave me fried instead of grilled nuggets and none of the order tasted fresh at all. Stale and cold. I’m just shocked that with so many cars ahead of me with the 30 minute long line… that my food tasted like it had been sitting out for hours? I would assume they’d have enough order volume for fresh food. I will continue to avoid this location.

If there’s anything the Murphy Chikfila is consistent in doing, it’s forgetting your sauce. I’m really not the type to take time out of my day to leave a negative review but .it’s quite sad that every time I have placed an order sauce that is on the order is ALWAYS missing. Don’t even bother putting in an online order or going through drive through because you will still have to park and walk inside to ask for your missing sauce. I would actually just drive to the ChikFilA in Wylie instead for the convenience.

2.21.26.. mobile order. Food and service good. But have to give 3 star on food, only cause they forgot to put the pepper jack cheese and two sandwiches. Label said 'pj cheese' but it was not there 11.29.25.. mobile order. They forgot my fruit cup, they seem have issues getting mobile orders correct. 9.7.24 .. again they forgot items on my mobile order. Person at the drive thru always tells me everything is in the bag . NOT. seems to be re-occuring issues. I have to drive back and get the items, this time they forgot a wrap all my sauces, no straws. I expect better. 4.12.24.. have to give a three again. They forgot item on my order. Had to drive back to get it. Think they are picking on me 🙂.. but they did give me free meal card for my trouble. Otherwise service and improved new look is good. Did notice the nuggets and sw tasted a little saltier.. ............. Mobole order. Have to give a 3, only because they forgot a part of my order. I had todrive back to get it.

Multiple times they have given me less fries in a large than a medium. It's potatoes folks. The markup on French fries is ridiculous to begin with, and that's the item you try to skimp on? Don't order large fries there. Otherwise, it's just your average chick filet experience

Ordered a delivery order for asap, the order took well over an hour with no communication that there was a delay. This has happened multiple times. This order was ordered at 11:15am and expected arrival was 12:05. It still hasn't arrived and it's now 12:30pm. Very discouraged on paying such a higher rate for delivery for a disappointing experience.

Not sure why a gallon of sweet tea is $8.50 here when the exact same gallon is two dollars cheaper in Plano and at all the surrounding locations I’ve been to. Sent my husband out to grab a gallon and he texted me, astounded, at the price. He asked why it was so high and was told, that’s just how much it is. So if you are coming to grab a gallon of tea, best to buy it from another location. Very disappointed.

I love Chick-fil-A but this location is just not ran well. It is convenient to my home and close to where I do most of my shopping but I just cannot go here anymore, I have tried so hard to give it extra chances. The Cityline location GM needs to take this store under its wing and really give them a proper training because I know it starts from the top. They do not work efficiently, orders are incorrect more times than not, they have a hard time pivoting if they have a surge, the quality of the food is never the same two times in a row, more times than not their tea has been improperly brewed or improperly sweetened and all of this shows in the way the staff conducts themselves. One visit to the Cityline location at anytime of day and you will see a team that works together efficiently, enjoys their job, takes pride in themselves and their appearance, treats the customers like friends and because of all that, order quality is consistent EVERY SINGLE time. I would love for the Murphy location to improve but I think they are just comfortable being below average at this point and they seem to stay busy so I guess it works for their management team and current customers.

Ameera Faraj

Every time i order here, if i dont check my bag when it arrives, i always get the wrong item .This is not the first time. I asked for a grilled chicken sandwich, and I got the fried chicken sandwich. Even when they double-check what i asked for, it turns out wrong.

Got a meal option for my granddaughter and was shown a menu of drinks to pick from. I picked the shake and was charged for an additional drink. The meal option comes with a drink. I called them aft…

I have been to this chick-fil-a multiple times and in the beginning it wasn't that bad but slowly it started getting worse. Today I had gone and they missed all 4 of my French fries and they were s…

This location is horrible. One time they forgot all of my fries with my order. They barely give any sauce and they lean on your car when they are taking orders outside. The fries are soggy and it…

Ordered Uber eats and they did not include half of my order that was paid for without informing me, substituting the items or refunding. They basically just took the money and told me to go F myself

Invariably the staff at this location manage to omit part of the order, and they're getting better at it. Tonight we ordered four meals and they handed us a drink carrier with 3 drinks. I mean, rea…

This is the worse run Chick fil a I have EVER been to. Drive through took forever!!! Drove up to order them waited about 20 minutes to reach window. I will never come here again. Look at your revie…

Where do I start? Just sad I guess. Today after shopping at Lowe’s with 3 kids under 4 we ordered through the drive thru. We paid and we left. I know I should have checked before leaving because they often forget the the mac and cheese.. l don’t know why.. but it’s always the mac and cheese. Lol! Anyway.. after getting home and getting the 3 hungry littles unloaded we find no mac and cheese and our drink order wrong. Now because they have missed Mac so many times before and I normally just let it go. But 6 bucks repeatedly thrown away adds up and the boys REALLY wanted their mac and I had help so I didn’t have to load everyon back in the car for once. So I called and spoke with Tyler, he was very apologetic and told me I can come pick up my missed items either through the drive thru or inside. I chose the drive thru. Sadly I was met with someone who didn’t know what I was talking about. So she gets someone else. My guess the supervisor.. she was crazy rude.. like McDonald’s drive thru rude. Basically accused me of lying. I told her I spoke with a man.. Tyler.. she gets Tyler, he hadn’t told anyone of the situation. He apologized half heartedly for her behavior and handed me my drink which I refused because with the experience I had just had.. I didn’t trust it. He gave me my Mac and I left. I’m just sad that CFA has always been superior in customer service. That was not what I have ever experienced. I guess because I’ve just eaten the cost of the missed items before. Anyway.. I hope they get back to the same level of service they normally have. The girl that was so condescending and rude may need more training.

What’s the point of ordering online beforehand for pick up when you still have to sit in the long drive thru line and wait until you get to the window for them to prep your order? The line was so long, I waited in it for over 40 minutes before I got to the window. I called them to see if there was a quicker way to get my order that I had already placed online an Hour ago and I had a crying baby in the car so I couldn’t get out. They told me no, I had to wait in the line. So why waste your time by ordering and entering all your info/payment info online?

Looked forward to getting a Spicy Biscuit. Couldn't get served. 🤷‍♂️ Didn't even get looked at. Girl had plenty of time to flirt with her friends and toss receipts at them, then turn around and go in back. Plenty of other staff there, but they couldn't be bothered to see to the only two people waiting.

this store specifically is ran by a bunch of idiots, is it so hard to put my ranch in the bag? everytime i come i order my food, then have to walk back up and ask again for my ranch. this isn’t a one time thing, every time they forget, and never once have they put it in my bag no matter how slow the restaurant is. my ranch on the receipt why not in the bag? do better

Super fast is diluting the accuracy! Very sad, the Chick-fil-A brand we have grown to know and love is now in jeopardy of becoming the other guys. Another order with missing items. Not a big ask, please bring back the service,

Don’t Believe the “Free Delivery Reward” Scam! In the app I received a “Free Delivery” reward. It indicates that the reward will be applied at check-out. At checkout, I was automatically routed through DoorDash…. Well, a $2.49 Delivery Fee and $9.52 Service Fee later, I’m not happy at all. My family loves Chick-fil-a, and have been happy with this location in the past. But this leaves me feeling duped and not happy at all. This may have been “user error” - but if that is the case, the app, which indicated “Delivery Powered by DoorDash” was not intuitive. I can drive to this location to save $12 (& the gratuity).

I am always ordering food from this location, almost every other week. Today, I ordered through the app, since I was on the run and sick, and I was actually on the long drive-thru line. So, it was not a long time to my food. The fries and chicken tasted like they are a few days old! They both tasted like cardboard. In addition, the fries was so salty! One of my kids threw up after eating! Just disgusting! Very disappointing! Tried to send the complaint through the app, but it did not work!

This restaurant is a nightmare. Their drive thru is horrible. They have no extensions so all the cars skip other cars. We were skipped by three people because they came into the parking lot from another entrance and went right into the drive thru lane. In the pictures, the white accord and the silver Lexus skipped in front of us. Won’t be coming back.

We came on drive thru because my kid was sleeping and eat in the car went inside for a refill and they said they don’t do refill if you go in the drive thru

Never order delivery from this location. I live <5 minutes away and it takes 90 minutes to recieve a delivery of your order on a Wednesday, and what they bring is always wrong. This time I was missing both of my two daughter's entrees. Contacted driver and all he said was that he would let the store know. That doesn't feed my hungry kids. Ended up having to drive down there, even though my wife was out of town and I have a disabled special needs kid in fragile health. That's why I chose delivery in the first place - I couldn't really drive there because of my kid's situation. Had to leave her alone with my other kid and drive down anyways, because she needed dinner. Chikfila really put me in a bad spot. Im extremely upset about it, but cussing and raging on here won't help. I was calm amd polite to the teenagers running the store (no adult over ~17 yrs old was present to speak with). I think it is a red flag for the franchise owner to not have any adult at a restaurant during dinner. Ended up speaking with the teenager identified as the "person in charge," because I very clearly and politely told the staff that I needed to speak with the highest level person available. She was professional and polite, but honestly, I think she is a high school student. Im not going to yell at a teenager. I felt like this situation needed a higher level person involved. I try the excessively complicated Chikfila help line through the app. They really dont want you to call - you have to go through a very complicated process on the app to get to a phone number. Was on hold for 15 minutes. Finally spoke to a nice lady on the phone, but again, not someone in a position to do anything about it. She gave me some corporate generic line off a script she had. Again, I dont blame her - but it was clear she was not in a position to actually take my concern amd do something with it. At this point, I would really like the owner of this store to contact me. I want to have a conversation with him or her about the delivery service they offer. They really need to stop offering delivery service if they can't figure out how to do it correctly. It's usually not a big deal for me to drive to Chikfila, but when you have a special needs kid with alot of health challenges and your wife is out of town, bad service can really screw up your evening. I would give this store a minus 4 million stars on delivery service, a solid 5 stars on employee politeness, and a minus 3 million stars on not having an adult at the store during the dinner rush.

Never thought I’d see the day when I complain about CFA but here I am. I ordered online and got a Coke. Picked my order up and received a tea. Swung back around and they said come to the window. They were moving slow, also not normal, so I decided to go inside. They looked at me like I was dumb because they didn’t have any carbonated drinks. I asked for a refund and the manager, Jeremy, was clearly annoyed and only offered a snobby apology after I voiced my concern. I’m truly shocked at the customer service. I thought I was at McDonald’s for a sec.

Kath Gilbert

I had a drive through order not knowing how busy it was, the line went all around the parking lot. I decided to go inside and pick up my order it was just water and a 4 count of the cfa minis (nothing that they don’t have prepared) and I waited 20 minutes after being helped and left with no food. Everyone who ordered in store got their order before me after I did an order ONLINE way before anyone in store. But I guess they pick and choose who they want to prioritize.

Junnaid Javed

There seem to be a lot of nice people working here and I understand rush hours can be chaotic - but my order has been messed up way too many times to not say something. If you order online, Uber eats, in App it goes fine almost every time but drive through and carry out forget drinks half the time and don't listen to the entire order the other half - maybe there is some difficulty focusing? Again - I appreciate the kids working there,they seem to be doing their best genuinely. Also also one strawberry and three blueberries in a fruit parfait?

Amjed Ali

TRASH location. They’ll mess up your order every single time, then refuse to take accountability. Go to the McD’s nearby or eat at a gas station instead, at least you’ll get what you ordered.

Andy Sanders

the worker trevor did not say my pleasure after i thanked him for serving me and just laughed when his fellow employee was appalled he forgot to say it. He also screamed at another employee "YOU come here now" scaring my daughter in the backseat. What has chikcila become?

Mandy Stanton

Worst chickfila I’ve been too. Service is slow and so is delivery. I’ve had to cancel delivery multiple times because it wasn’t even prepared after 1 hour. Today we went through drive through, ordered 3 EXACT SAME ORDERS and they still messed it up. We got 1 of what we ordered and 2 random meals. Last time we’re going here…

John Berg

Large fry contains 7, what a joke and a ripoff. You charge premium for nothing.

Osama Qaroot

Absolutely disgusting experience today. I found a big fly in my cobb salad from the Murphy branch. This is unacceptable and shows complete negligence in cleanliness and food safety. I will never be returning, and I warn others to check their food before eating. A restaurant serving food with flies in it clearly doesn’t care about its customers’ health.

Abdul Qarout

I ordered a cob salad and I got a fly inside with the lettuce. I will never order from chic fil a ever again

Liz Pritchard

This is a note on the manager working today wearing a light blue plaid checkered button down. He walked in and called out a young man's name who failed to do something but was loud enough the entire staff came to a halt and I as a customer was standing right there. He berated the young man in front of everyone and then tried to make jokes about it with several other employees who were all visibly uncomfortable. I get it, someone messed up and it needs to be corrected, absolutely, but this is not how good managers correct their employees especially in front of customers. Let me be very clear too, the place is lovely, the food is yummy, and the girl who took my order was very sweet... shame when the leadership is the one holding the team back.

Tammie Williams

Order through door dash with coworkers and my Cobb salad had hair in it! This is the 2nd time, I will never order a salad from here again! My coworkers food didn’t have anything in theirs but here goes my salad with sharp black short straight hair pointing straight up on my lettuce.