Cinnabon

xyztech

I’ve had Five Guys in other cities and at various locations in NYC, but perhaps it was because we were so hungry after walking almost 10 miles that day, but this was hands down the best Five Guys burger I’ve ever had. Unfortunately, the fries were a bit over-salted. The gentleman at the door (security) was incredibly friendly to my entire family. He noticed that the table needed to be cleaned after the previous party left, and without being asked, he actually cleaned it for us. It obviously wasn’t part of his job, but his actions spoke volumes about his character. He saw that I was with kids and noticed the peanut shells on the table, and without hesitation, he made sure it was clean for us.

elizabeta loukaki

Amazing food, totally worth its price. I think I 've never eaten better potatoes!

Sofía Alarcón

Second time we visit and it’s amazing, super tasty food, all fresh. The sizes are more than fine, and the taste of everything is excellent. The staff is nice and the place is clean. The delivery is quite fast I recommend I will definitely miss this place!

arose58

I was very impressed with the service here. My friend mentioned she had allergies to milk and eggs and they took special care to ensure there would be no cross contamination. They prepared a lettuce wrap that she loved.

Sanja Barić

So delicious, great burgers, fries to die for, and shakes are amazing😋

My daughters and I had dinner here and our food was excellent. The customer service was amazing! James and his brother made our experience a great one and we hope to be back and see them again! Great food, great prices, awesome location, it was clean, and we were provided with outstanding customer service!

Jamie R

My daughters and I had dinner here and our food was excellent. The customer service was amazing! James and his brother made our experience a great one and we hope to be back and see them again! Great food, great prices, awesome location, it was clean, and we were provided with outstanding customer service!

Yusuf (Yusuf Abdul_Sami Kareem)

The food is extremely luscious. Good quality. Great people, the atmosphere very good. Staff communicate well. Its a great place to bring family members to enjoy and try thier luscious burgers and fries

Tiffany S

Best Burgers hands down. We’ve been to this location multiple times on our vacations here to New York. Each time we’ve received the same great customer service on top of that big burst of flavor once you bite into their wonderfully made Bacon Cheeseburger lol. Awesome job!

Thank you for staying open so late to feed us intoxicated fools! ATMOSPHERE: If you've seen one, you've seen them all. Big dining area, all you can eat roasted peanuts, messy by closing time. FOOD: Cheeseburger With everything! That includes mayo, lettuce, pickles, tomatoes, grilled onions, grilled mushrooms, ketchup & mustard. The patty was tender & juicy and has a real homemade taste to it. Fries They're thicker cut shoestrings natural fries, served hot and crispy. SERVICE: Fast and efficient. OVERALL: Pricey ala carte menu with great taste.

Maui World Travelers

Thank you for staying open so late to feed us intoxicated fools! ATMOSPHERE: If you've seen one, you've seen them all. Big dining area, all you can eat roasted peanuts, messy by closing time. FOOD: Cheeseburger With everything! That includes mayo, lettuce, pickles, tomatoes, grilled onions, grilled mushrooms, ketchup & mustard. The patty was tender & juicy and has a real homemade taste to it. Fries They're thicker cut shoestrings natural fries, served hot and crispy. SERVICE: Fast and efficient. OVERALL: Pricey ala carte menu with great taste.

Cannot take away from the food as it’s always great and top notch!! But I feel this location don’t have enough staff and during this season should have at least 15 guys working the kitchen. When customers leave they must have a dedicated person cleaning tables to maintain the global standard as in Dubai it’s 5 starts for sure

We came to the place following a recommendation and we can say that we were disappointed. However, the gaps we experienced can be easily fixed. We did not experience the service as required, we even felt disrespected as a customer, we each received a paper bag with the food and into it as if they had intentionally thrown the chips and it was not because there was no room in the chip cup, it was ugly, again it can be fixed, you just need to guide and explain. The area behind the counter where the employees were was dirty and a shame. The smoothie was delicious and the vegetarian dish too, I wish you luck and I would be happy to come back

I had three cheeseburgers to go and carried all the way to jersey. When I opened sandwiches ,they forgot to put patties in one of them and only put the toppings in it . It was a busy time for dinner but after paying a full price, I was unhappy ㅜㅜㅜ wish they pay more attention when they make burgers.

They never get a chance to clean the grill . So you be the judge? I definitely don’t recommend this one location .

Christiaan Kamstra

Cannot take away from the food as it’s always great and top notch!! But I feel this location don’t have enough staff and during this season should have at least 15 guys working the kitchen. When customers leave they must have a dedicated person cleaning tables to maintain the global standard as in Dubai it’s 5 starts for sure

mordekai brami

We came to the place following a recommendation and we can say that we were disappointed. However, the gaps we experienced can be easily fixed. We did not experience the service as required, we even felt disrespected as a customer, we each received a paper bag with the food and into it as if they had intentionally thrown the chips and it was not because there was no room in the chip cup, it was ugly, again it can be fixed, you just need to guide and explain. The area behind the counter where the employees were was dirty and a shame. The smoothie was delicious and the vegetarian dish too, I wish you luck and I would be happy to come back

Lisa Lee

I had three cheeseburgers to go and carried all the way to jersey. When I opened sandwiches ,they forgot to put patties in one of them and only put the toppings in it . It was a busy time for dinner but after paying a full price, I was unhappy ㅜㅜㅜ wish they pay more attention when they make burgers.

Sam Abdel

They never get a chance to clean the grill . So you be the judge? I definitely don’t recommend this one location .

A complete misunderstanding. I don't understand how this chain can stay in business. The burgers are tasteless, the chips are useless. My son took us there because he wanted to visit an American chain he knows from games. The atmosphere is like a slaughterhouse. I admire the absolutely friendly staff who have to work there. Respect, gentlemen.

Aneta Jachimowicz

A complete misunderstanding. I don't understand how this chain can stay in business. The burgers are tasteless, the chips are useless. My son took us there because he wanted to visit an American chain he knows from games. The atmosphere is like a slaughterhouse. I admire the absolutely friendly staff who have to work there. Respect, gentlemen.

We visited this Five Guys location in New York, and unfortunately the experience was disappointing. While we are familiar with the brand and usually enjoy the food, this time it was only average and did not meet our expectations. What really ruined the experience, however, was the service. The employee at the register was extremely rude and ironic, clearly in a hurry, and offered no help at all with our order. On top of that, the atmosphere of the restaurant was very poor, as the space felt dirty and unkempt. Overall, despite the fact that Five Guys is generally a reliable fast-food chain, this particular location failed in terms of service and cleanliness, and it is not a place we would choose to visit again.

Stopped by the Five Guys at 253 West 42nd Street near Times Square for a quick evening snack. As vegetarians, our options were limited, so we ordered a large Cajun fries and a soda, accompanied by the complimentary peanuts.  While the food and service at the counter met our expectations, our experience was marred by an unsettling interaction. As we were finishing our meal, a cleaning staff member approached our table and, without any prior conversation, asked, “Are you Indian?” We responded affirmatively, and he walked away without further explanation. This unsolicited question felt intrusive and left us uncomfortable, especially given the lack of context or follow-up. In a city as diverse as New York, such interactions can be disconcerting. It’s unfortunate that this incident overshadowed our visit. We hope the management addresses such concerns to ensure a more welcoming environment for all patrons.

This place is aweful. There was a staff member vaping right at the door so you had to walk through a cloud of smoke to get in. Secondly, it was dirty, filthy, smelly, just dreadful. Order two burgers, fries and a drink. We couldn't get near the pick up due to delivery drivers. They had bags on the rebacks and helmets on and blocked everyone. They just moved people to get to area. Eventually people like ourselves realised we were being called. When we found a table, it hadn't been cleaned in at least an hour or more. Two other reciepts and food was still on it. It would of been better to eat the food of the ground outside, than eat it at the table. It was uncomfortable to eat here. The staff were working non stop but cleaning is obviously not high priority on the managers list. The amount of people and very little space. Burger was bland, lacking proper flavour. Honest, I wouldn't go near any five Guys after seeing the state of this place.

Ankil Shah

Stopped by the Five Guys at 253 West 42nd Street near Times Square for a quick evening snack. As vegetarians, our options were limited, so we ordered a large Cajun fries and a soda, accompanied by the complimentary peanuts.  While the food and service at the counter met our expectations, our experience was marred by an unsettling interaction. As we were finishing our meal, a cleaning staff member approached our table and, without any prior conversation, asked, “Are you Indian?” We responded affirmatively, and he walked away without further explanation. This unsolicited question felt intrusive and left us uncomfortable, especially given the lack of context or follow-up. In a city as diverse as New York, such interactions can be disconcerting. It’s unfortunate that this incident overshadowed our visit. We hope the management addresses such concerns to ensure a more welcoming environment for all patrons.

Donald Brodnex

Ordered a BLT an the bacon was beyond cold & dry obviously pre cooked the worst ever would never eat here or recommend to anyone

Habiba Lightner

I went into five guys to order some burgers and drinks and this women in the image is the most rude disrespectful and most unprofessional employee ever . She definitely needs to check herself and know she’s only a worker and I pay her to do my food not vice versa . I ordered a burger and I was trying to respectfully address to her that my order is wrong … instead of fixing it she took it and gave me the most nasty attitude and didn’t fix the sandwich. I left the store and I will definitely not be returning .

david cleary

This place is aweful. There was a staff member vaping right at the door so you had to walk through a cloud of smoke to get in. Secondly, it was dirty, filthy, smelly, just dreadful. Order two burgers, fries and a drink. We couldn't get near the pick up due to delivery drivers. They had bags on the rebacks and helmets on and blocked everyone. They just moved people to get to area. Eventually people like ourselves realised we were being called. When we found a table, it hadn't been cleaned in at least an hour or more. Two other reciepts and food was still on it. It would of been better to eat the food of the ground outside, than eat it at the table. It was uncomfortable to eat here. The staff were working non stop but cleaning is obviously not high priority on the managers list. The amount of people and very little space. Burger was bland, lacking proper flavour. Honest, I wouldn't go near any five Guys after seeing the state of this place.

This was honestly one of the worst experiences I’ve ever had at a Five Guys. I was excited to come to the Five Guys in Times Square last Wednesday night November 12th because it was my first time visiting NYC and I’d heard so much about this location. Unfortunately, the manager could not have been more unprofessional if she tried. I don’t know her name but she was kind of slim light skinned and prettyish. Her attitude was nasty, and she acted like helping a customer was the biggest inconvenience in the world. My food took forever..way longer than it should have. Five Guys needs to seriously reevaluate who they put in charge, because her attitude is definitely driving customers away.

Threw up the food after 30 mins. The top bun is cold bottom bun wet and doesn’t hold up, really bad fries no peanuts on there. This is Times Square by the way, if people think this food is good they are straight up delusional.