Subway

Mi experiencia en este lugar es excelente; se ha convertido en un lugar de familia. Tienen sus sándwiches con especialidades, sándwiches que van fuera de la receta y que ellos mismos crean. Me cuentan que han estado en competencias o torneos de sándwiches y que han obtenido premios, tanto el mánager Ara como otro empleado, Daniel, ambos realmente talentosos en su arte culinario. Ellos sí son verdaderos sandwich artists. Yo vivo en un área en dónde hay cuatro Subways, cerca el uno del otro. Los otros tres tienen empleados que parece que detestan sus trabajos; no exagero. Este el único lugar donde la mayoría de empleados es paciente contigo, sonríen contigo y como dije, son todos creativos con los sándwiches. Gracias, Ara (El único mánager que te prepara tu sándwich y es amigo de todos los que llegamos) , Daniel (riquísimas tus recetas), don Raúl, Melissa (hermosa sonrisa), Vanessa (las dos), gracias por su paciencia y sus riquísimos sándwiches originales de cada uno. 🤗 ❤ Quien está leyendo esto, si un día vienes al Subway de la Sepúlveda y Plummer, pide sus recetas originales y sabrás que ricas están, te lo garantizo 🤗

Muy bien atendida

La comida y el servicio son muy buenos

Agradable

Mmm

Good food good service

Yum yum

Fave sandwich spot

Juan deserves a raise i can tell he enjoys his job and makes sure everyone has a good time

The bread is so good. It is my favorite place because of the bread. The people are wonderful and very helpful, informative, willing to give great service.

I have known the manager for 4 years and when I go there and when the manager is there he gives me a free cookie 🍪

This place is always very clean the staff is always friendly and the food is always great I enjoy coming home with my children and is one of their places to come to for lunch

Great and clean Subway! One of the best I have been to. Very quick service I must add. Will be back for sure

Great service and great employees and it's always a pleasure to see smiling faces thank u !

Good service. Food was fresh at all times I came here.

Fast service excellent food selection "try the veggie pattie"....

Very friendly people, a nice place to eat with family and friends.

Love their tuna sandwich with everything on it.

Great service! Raul !! Thank you

My kids favorite place to eat!

Great tasting sandwiches 👌

Fast service good people

Being this my first review here, allow me to explain why this place is by far the most outstanding place not only in Subway restaurants but and all restaurants. But I will also like to address the negative and very bad review here. It was proven that this person made a mistake and was talking about another Subway, possibly the one on Sepulveda Blvd and Nordhoff St, where I do believe that this really happened to this reviewer. That place is really really bad. So, people, let's not get confused nor discouraged. It is impossible for such a horrible employee to be hired by our good friend Ara. I can summarize the great level of this place in some points: -Truly outstanding custormer service (including and especially the manager, Ara) -Clean, cozy and welcoming vibe and location -Total freedom in the menu and off-the-charts original recipes. Individuals like Daniel, young talented sandwich artist, with original ideas and delicious creations, and who has worked everywhere, all the way from Costco to McDonald's, is really good at his craft, and also a good good friend. Over time , you really get to connect with him. Same thing with Ara (the manager) an invidividual who donates to and helps local churches, a manager who is there all mornings, a truly talented, experienced and skilled sandwich artist (having competed in tournaments and competitions), is one of the very few (if not, the only one) who instead of staying at the cash register (like most) he himself gets in the line finishing or starting sandwiches from scratch. Just go and ask Ara or Daniel to surprise with any of their creations. Yoy will be pleasantly surprised. This manager, Ara, is really the epitome of customer service. Dont take my words; go and meet this guy, Ara, during this mornings and see for yourself. Don Raúl (Daniel's dad), too, funny, friendly and hard working. Melissa, always patient, always smiling, and very helpful. Vanessa with glasses, also creative and original with her personal creation, her veggie patty sandwich, and the other Vanessa, pretty and a pleasant smile. You can tell that our friend Ara takes good care of his staff and just doesn't hire anybody. Give yourself a treat and try this little place on Sepulveda and Plummer.  After being to so many bad places, so many... this little place is not just goos but way above average.

Erick Infantas

Being this my first review here, allow me to explain why this place is by far the most outstanding place not only in Subway restaurants but and all restaurants. But I will also like to address the negative and very bad review here. It was proven that this person made a mistake and was talking about another Subway, possibly the one on Sepulveda Blvd and Nordhoff St, where I do believe that this really happened to this reviewer. That place is really really bad. So, people, let's not get confused nor discouraged. It is impossible for such a horrible employee to be hired by our good friend Ara. I can summarize the great level of this place in some points: -Truly outstanding custormer service (including and especially the manager, Ara) -Clean, cozy and welcoming vibe and location -Total freedom in the menu and off-the-charts original recipes. Individuals like Daniel, young talented sandwich artist, with original ideas and delicious creations, and who has worked everywhere, all the way from Costco to McDonald's, is really good at his craft, and also a good good friend. Over time , you really get to connect with him. Same thing with Ara (the manager) an invidividual who donates to and helps local churches, a manager who is there all mornings, a truly talented, experienced and skilled sandwich artist (having competed in tournaments and competitions), is one of the very few (if not, the only one) who instead of staying at the cash register (like most) he himself gets in the line finishing or starting sandwiches from scratch. Just go and ask Ara or Daniel to surprise with any of their creations. Yoy will be pleasantly surprised. This manager, Ara, is really the epitome of customer service. Dont take my words; go and meet this guy, Ara, during this mornings and see for yourself. Don Raúl (Daniel's dad), too, funny, friendly and hard working. Melissa, always patient, always smiling, and very helpful. Vanessa with glasses, also creative and original with her personal creation, her veggie patty sandwich, and the other Vanessa, pretty and a pleasant smile. You can tell that our friend Ara takes good care of his staff and just doesn't hire anybody. Give yourself a treat and try this little place on Sepulveda and Plummer.  After being to so many bad places, so many... this little place is not just goos but way above average.

No consumo mucho esta comida pero devo de reconocer que es muy rica

Muy buenos sándwich

Excelente servicio 👍 👏

SABROSO Y LIMPIO EL RESTAURANT

Love the subway.

Large dining area. Friendly service. Parking can be tight but it's the valley...

The only subway I can get a vegetarian pizza. The service is pleasant.

It's a clean subway with good service

Clean environment and the service was nice.

Malisimo el wrap de pavo pero mas Malo el servicio de la persona que los iso 😅

Clean and quiet at times.

It's a good typical Subway; staff Is friendly. No restroom in this one. Static on the radio, that's annoying. It's even got commercials too. Pretty clean restaurant.

Service is ok, I saw other reviews for this place and is a lot complains about different issues, it could be a lack of training of their employees on costumers service or handling the ingredients.

Generally understaffed and slow for my tastes. They did have the newer items when I visited, with the pizza and such. Overall like any other Subway in the region; their customer service isn't so bad.

Small branch located in an out-of-view corner of a shopping center. Store is long and narrow with a few tables. Staff is okay, but didn't seem to communicate well with each other. Sandwiches all made correctly with no issue.

They are putting less meat, tuna, peperoni etc and more vegetables. If I wanted more vegetables I'd ask for it. That's the messed up part about ordering online! Total disappointment.

Fanny Barahona

They are putting less meat, tuna, peperoni etc and more vegetables. If I wanted more vegetables I'd ask for it. That's the messed up part about ordering online! Total disappointment.

Chris Stromsoe

Small branch located in an out-of-view corner of a shopping center. Store is long and narrow with a few tables. Staff is okay, but didn't seem to communicate well with each other. Sandwiches all made correctly with no issue.

Montana Pham

Generally understaffed and slow for my tastes. They did have the newer items when I visited, with the pizza and such. Overall like any other Subway in the region; their customer service isn't so bad.

No les recomiendo este lugar de aca hay otros muy buenos.. aca los que atienden cuando usted les pide algo como chile, green pepper si le ponen 2 tiritas es mucho y todo lo ponen con miseria como que se lo fueran a regalar.. mal servicio...☹☹☹

Visited today at 11:57am 11/13 - the person who made my sub was VERY rude. I asked for and italian bmt sub an Italian herbs and spices and she asked what kind of meat and I said the Italian bmt and she said yeah but kind of meat then I said I’m confused what kind of meat do you have? Then she said turkey ham what do you want? And I said I guess turkey and ham? Really poor attitude, tone, and presence. If you don’t like your job QUIT

Krissy Lee

Visited today at 11:57am 11/13 - the person who made my sub was VERY rude. I asked for and italian bmt sub an Italian herbs and spices and she asked what kind of meat and I said the Italian bmt and she said yeah but kind of meat then I said I’m confused what kind of meat do you have? Then she said turkey ham what do you want? And I said I guess turkey and ham? Really poor attitude, tone, and presence. If you don’t like your job QUIT

Today I walked into this subway and found some type if labeling gun sitting on top of the precooked eggs. There were other tools and other items not that should not be near/on top of food sitting around the food items. When I brought it to the attention of the staff member ( a middle aged Indonesian guy) he only removed the labeling gunand asked if he could take my order. Do not eat here unless you want to have food that has possibly had tools sitting on top of it.

Disgusted I opened my sandwich and it had multiple flies in it after my daughter and I shared it.... Nasty

Mishi Do

Today I walked into this subway and found some type if labeling gun sitting on top of the precooked eggs. There were other tools and other items not that should not be near/on top of food sitting around the food items. When I brought it to the attention of the staff member ( a middle aged Indonesian guy) he only removed the labeling gunand asked if he could take my order. Do not eat here unless you want to have food that has possibly had tools sitting on top of it.

Ajila Harris

Disgusted I opened my sandwich and it had multiple flies in it after my daughter and I shared it.... Nasty

Por favor tantas malas reseñas ,sobre las señoras y porque no las despiden si no les gusta atender ha los clientes ,que busque otro empleo la señora betty muy mala persona. Hagan algo al respecto .

Mal servicio el pan no lo calientan bien no le ponen mayonesa antes de ponerle los ingredientes que uno pide a parte de esto ni le ponen mucha lechuga ni espinacas nada de sabor le dan al Subway todo insipido no volveré a comprar ahi en esta tienda por mal servicio. .....?

Siempre que voy y miran un cupon se enojan y hoy fui y dicen que no acceptan. Porque mandan cupones si no los ban a aceptar 👎👎👎Entoces no los manden .

A la hora de la salida de escuela llegan todas las personas.. mucha gente para tener una sola persona trabajando. 45 min. Para que te atiendan. No me prese bien..

No lo recomiendo antes de ordenar pregunten a los trabajadores si tienen ganas de atenderte .si no vas a pasar un mal rato créeme a mi paso hoy . Mal servicio

Muy mala atención la señora del turno de la tarde me vio q llegue con un cupón y bien despota me dijo q no acepta los cupones entonces para q mandan y no acepta a la hora de la hora una demanda debería de hacer para q no mientan

Atienden con una cara de disgusto como si no les va a pagar. Primera y última vez que consumo en este establecimiento 👎👎

No me gusto el servicio hacen mala cara con los cupones para k los mandan si no los aceptan 😡😡😡

Muy mal servicio una de las persona es demaciado grosera para atender

Workers not friendly

They don't accept any coupons from subway.

La persona q atiende súper grosera llegamos faltando 20 minutos para el cierre la Sra estaba sola atendiendo se demoró con un cliente cuando nos tocó el turno nos atendió de mala manera y tuvimos q pagar antes q nos diera el pedido x q según ella ya cerraba a las 9 pm eso nos pasó hoy 5 de julio como le dijimos esa no es manera de atender q pidiera una compañera para q le ayude

Muy mala calidad el Jamon de pavo esta morado de laa orillas y asi me lo estaba poniendo en el pan. y le dije q me lo quite y pedi tocino orrible. y la señora que me atendio es exageramente despeinada que asco. por pena no se los deje. pero no buelvo a ir aqui.

Horrible service took me 15min or more to get my sandwich. The employees looked 100% loss. They marking my sandwhich wrong, they thought they can add whatever on my sandwhich without asking me. Was so disappointed wouldnt want to go back or suggest to go to that subway.

The worst place ever. The girl rushed through my order and just jammed everything into my sandwich as fast as possible. It was empty she could have put a little effort into it. Will bot be coming back here

Came in at 10:30 pm and was told by the short chunky girl with glasses that they had no ceasar dressing.. I only came for a salad so I ended up going to the subway on sepulveda and they were super nice went in the back and got ceasar dressing unlike the lazy fat girl here.

My mother was treated with such disrespect by Elia and Flor today. I am astonished that Subway hires people like these to attend their clients !

Really bad costumer service she had a bad attitude wasn’t friendly doesn’t care for the customers

If you’re looking for a good deal don’t go this one. They don’t accept any coupons.

That place doesn't have bathroom Personality I don't like that. Because I can't wash my hands before eat.

The people working there were very rude! Old lady there...

BAD BREAD AND SMALL, AND BAD EMPLOYEERS...SUBWAY IS GOING DOWN

Subway fresh well.not here.everything I ate.today tastes.old.and put pepper stems.in my sandwich barley.put advacado when im.paying extra rude.customer.service stale.bread.cookies tated refrigrated.and.old.sad.never again

On Sept 16, 2017 I had by FAR the worst experience at this Subway. Their is a young lady with blonde hair and glasses with no name tag who was absolutely and OUTRIGHT disrespectful. I came in with a coupon that gave 4 six inch Subs for $10. I asked for 2 turkey subs on white bread, 2 steak and cheese on honey oat. When I asked If I can get the steak and cheese with the coupon, she turned her back, WALKED off for about minute without answering my question. She came back and put the steak on the white bread. No big deal. Simple mistake. I simply stated again, "Can I have my steak and cheese on honey oat" GUESS what she did. Gave me white bread for the two steak and cheese sandwiches. OK maybe she is having a bad day. Still no big deal. At this point another customer noticed her lack of attentiveness and so did her co-worker. So she said "It was a mistake" in my mind Strike 1: You walked off when I asked a question without answering my question. Strike 2: You got my order wrong. Strike 3: You got my order wrong again after repeating it multiple times. At this point I asked the other lady to serve me in which she did in a professional manner in which I thanked her for her professionalism. She prepared my 2 turkey subs and my 2 steak and cheese subs. When it came to the toppings on my steak and cheese I asked read onions ONLY. Guess who`s back. THE SAME BLONDE GIRL WITH THE GLASSES. AFTER I asked her not to serve me and she put lettuce on my sandwich??????????? The other worker just took over and prepared my meal like a functional adult with a good sense of customer service. NO MANAGER on site, NO SUPERVISOR on site or no OWNER on site. Just the two young ladies. As I left I told her "You have bad customer service and you have been rude to previous customers and I will report you to corporate". This girl while on her cell phone said "I don`t care GET OUT." While on her cell phone. LOL. I only laughed in pity for her as I left with my sandwiches. Through the last year going to this subway I have seen this same young GIRL consistently be rude to a multitude of customers and I`ve had bad customer service from her previously with my kids present. This was the last straw. I will report her to cooperate until my voice is heard and YES I am going for termination. All LEGAL options are open for me.

Worst subway I’ve ever been to. They give you old food that is stale and overcooked. Very rude workers. Very bad service. This one should be closed.

Today Mrs. Betty was upset because of her boss, and she decided to take it out on me. Giving me her attitude never have I had this bad of an experience at subway. 😠

I have put several online orders to this restaurant, the last order that I put was on 02/03/23 and I put clearly instructions for my sandwiches and this is the second time that the same lady do not follow the instructions and when I told her she gets really mad and rude, she yelled at me that the instructions do not appear in the order and when I tried to show her in my phone she doesn’t want to see it . My two orders were made at 7:30 am and the same lady made the order wrong 😑

Horrible customer service!!!! Gave me the wrong order even after I specifically told them exactly what I wanted. Gave me the wrong bread after I told her 5 times what type of bread I wanted. Didn't even cook my veggies patty fully. It was left raw and disgusting. Gave me spinach even after I asked for her to not give me spinach specifically. Food was horrendous and costumer service was so bad, clearly they do not train their employees. Do yourself a favor and go to the subway 2 blocks away on Plummer and sepulveda. That one is amazing. Disgusting treatment and horrible food!!!!

Usually I’m not the one to complain because I just hate being “THAT” customer, but it seems that every time I go in to buy food to use my subway rewards points to pay for my sandwiches the POS system is always down? This is my second time I go in to this subway and they always tell me that the system is down or broken, I’m just very disappointed and frustrated because as a assistant manager of another subway I know this excuse, not only that I had called the store to speak to the manager to resolve this manner and the employee who answered the phone was very unprofessional and rude when I had asked for the managers number. For the most part some of the employees at this location are very nice and friendly but the rest of them just need to better themselves with customers service and mainly to make their customers feel welcomed.

I came in today at 10:00 a.m. I ordered a turkey sandwich and I had a coupon. Long story short, she said because I got the wrong sandwich the coupon was invalid. I told her to make me a different sandwich and she refused. She said I have to take the one I ordered and paid full price or nothing. So I chose nothing and I asked for my coupon back. She refused and she said because I wasted her food i wasnt getting it back.Terrible service

i went recently and these two ladies who work there are very rude customer service sucks ! i will never go back to that place. i felt very uncomfortable throughout my whole ordering process. On top of that my bread was still cold and under cooked as well as my meats ! do not recommend to come here.

I went to this location and tried to use the coupon, but the front lady was so rude and had poor service, she told me that I could not use the coupons there because they were not participating. so stop sending coupons to people if they are not going to accept coupons That is ridiculous because we got there and is wasting of time to go to the subways restaurants there so unprofessional to attend to the customers

I recommend that you stay away from this location. They are ripping people off. Very rude teens work there. The footlong sub is not 12" it's 10" and you can see that the dough did not rise well; they serve subpar bread that is not baked right; it looks flat and narrow. Anyway, I ordered a 6" and the kid who works there wanted to give me a pre-cut sub, when I asked for a new one, she made a face and looked at her co-worker. So rude! Then when she cut the new sub, she cut it unevenly and gave me the smaller one, I swear that thing looked like a 3", so I just left without buying anything. How can she be so oblivious to what she's serving? Horrible service. Dumb, unaware teenagers! They need re-training asap! Especially in baking the bread.

I would give 0 stars if I could. Last time I went my sandwich was burned and the cashier charged me twice for the same meal. This time, my bacon was raw and the chicken was freezer burnt. Don’t go here, places like this make me sick. Metaphorically and literally.

I've never heard of a chain restaurant that doesn't take coupons lol, what in the world?! Terrible customer service!

The horribl service. She traded loke she is giving me free food. The owner doesn't care i guess. Watch your freaking employees dude!!!!!

Yalid Evan

The horribl service. She traded loke she is giving me free food. The owner doesn't care i guess. Watch your freaking employees dude!!!!!

Irais Leyva

I've never heard of a chain restaurant that doesn't take coupons lol, what in the world?! Terrible customer service!

Deandra Lopez

Worst subway I’ve ever been to. They give you old food that is stale and overcooked. Very rude workers. Very bad service. This one should be closed.

Juan Avalos

I went to this location and tried to use the coupon, but the front lady was so rude and had poor service, she told me that I could not use the coupons there because they were not participating. so stop sending coupons to people if they are not going to accept coupons That is ridiculous because we got there and is wasting of time to go to the subways restaurants there so unprofessional to attend to the customers

۵.:Leti Lza:.۵

Usually I’m not the one to complain because I just hate being “THAT” customer, but it seems that every time I go in to buy food to use my subway rewards points to pay for my sandwiches the POS system is always down? This is my second time I go in to this subway and they always tell me that the system is down or broken, I’m just very disappointed and frustrated because as a assistant manager of another subway I know this excuse, not only that I had called the store to speak to the manager to resolve this manner and the employee who answered the phone was very unprofessional and rude when I had asked for the managers number. For the most part some of the employees at this location are very nice and friendly but the rest of them just need to better themselves with customers service and mainly to make their customers feel welcomed.

Jaima Murshed

Horrible customer service!!!! Gave me the wrong order even after I specifically told them exactly what I wanted. Gave me the wrong bread after I told her 5 times what type of bread I wanted. Didn't even cook my veggies patty fully. It was left raw and disgusting. Gave me spinach even after I asked for her to not give me spinach specifically. Food was horrendous and costumer service was so bad, clearly they do not train their employees. Do yourself a favor and go to the subway 2 blocks away on Plummer and sepulveda. That one is amazing. Disgusting treatment and horrible food!!!!

Ruth Ramírez

Today Mrs. Betty was upset because of her boss, and she decided to take it out on me. Giving me her attitude never have I had this bad of an experience at subway. 😠

Horus 330

I came in today at 10:00 a.m. I ordered a turkey sandwich and I had a coupon. Long story short, she said because I got the wrong sandwich the coupon was invalid. I told her to make me a different sandwich and she refused. She said I have to take the one I ordered and paid full price or nothing. So I chose nothing and I asked for my coupon back. She refused and she said because I wasted her food i wasnt getting it back.Terrible service

Karina Perez

i went recently and these two ladies who work there are very rude customer service sucks ! i will never go back to that place. i felt very uncomfortable throughout my whole ordering process. On top of that my bread was still cold and under cooked as well as my meats ! do not recommend to come here.

Rebeca Galindo

I have put several online orders to this restaurant, the last order that I put was on 02/03/23 and I put clearly instructions for my sandwiches and this is the second time that the same lady do not follow the instructions and when I told her she gets really mad and rude, she yelled at me that the instructions do not appear in the order and when I tried to show her in my phone she doesn’t want to see it . My two orders were made at 7:30 am and the same lady made the order wrong 😑

Elizabeth Kinne

I would give 0 stars if I could. Last time I went my sandwich was burned and the cashier charged me twice for the same meal. This time, my bacon was raw and the chicken was freezer burnt. Don’t go here, places like this make me sick. Metaphorically and literally.

Karen Sha

I recommend that you stay away from this location. They are ripping people off. Very rude teens work there. The footlong sub is not 12" it's 10" and you can see that the dough did not rise well; they serve subpar bread that is not baked right; it looks flat and narrow. Anyway, I ordered a 6" and the kid who works there wanted to give me a pre-cut sub, when I asked for a new one, she made a face and looked at her co-worker. So rude! Then when she cut the new sub, she cut it unevenly and gave me the smaller one, I swear that thing looked like a 3", so I just left without buying anything. How can she be so oblivious to what she's serving? Horrible service. Dumb, unaware teenagers! They need re-training asap! Especially in baking the bread.

K Ahzi

On Sept 16, 2017 I had by FAR the worst experience at this Subway. Their is a young lady with blonde hair and glasses with no name tag who was absolutely and OUTRIGHT disrespectful. I came in with a coupon that gave 4 six inch Subs for $10. I asked for 2 turkey subs on white bread, 2 steak and cheese on honey oat. When I asked If I can get the steak and cheese with the coupon, she turned her back, WALKED off for about minute without answering my question. She came back and put the steak on the white bread. No big deal. Simple mistake. I simply stated again, "Can I have my steak and cheese on honey oat" GUESS what she did. Gave me white bread for the two steak and cheese sandwiches. OK maybe she is having a bad day. Still no big deal. At this point another customer noticed her lack of attentiveness and so did her co-worker. So she said "It was a mistake" in my mind Strike 1: You walked off when I asked a question without answering my question. Strike 2: You got my order wrong. Strike 3: You got my order wrong again after repeating it multiple times. At this point I asked the other lady to serve me in which she did in a professional manner in which I thanked her for her professionalism. She prepared my 2 turkey subs and my 2 steak and cheese subs. When it came to the toppings on my steak and cheese I asked read onions ONLY. Guess who`s back. THE SAME BLONDE GIRL WITH THE GLASSES. AFTER I asked her not to serve me and she put lettuce on my sandwich??????????? The other worker just took over and prepared my meal like a functional adult with a good sense of customer service. NO MANAGER on site, NO SUPERVISOR on site or no OWNER on site. Just the two young ladies. As I left I told her "You have bad customer service and you have been rude to previous customers and I will report you to corporate". This girl while on her cell phone said "I don`t care GET OUT." While on her cell phone. LOL. I only laughed in pity for her as I left with my sandwiches. Through the last year going to this subway I have seen this same young GIRL consistently be rude to a multitude of customers and I`ve had bad customer service from her previously with my kids present. This was the last straw. I will report her to cooperate until my voice is heard and YES I am going for termination. All LEGAL options are open for me.