Carolyn Bailey

I come to this store pretty frequently since my sister goes to school nearby. Today I ordered my meal via drive-thru and was asked to park in the front so the food can be made fresh. I got my food, and the curly fries were stale as if they were left out for hours then just reheated. I don't know if I want to try the chicken sandwich I bought if the items in it were left out as well.

Terrible ! The food came cold and the chicken was hard like a rock tasted like it was from days ago. Completely unacceptable. Definitely won’t be ordering again.

They did my drink wrong I was in hurry and I didn’t know until I left, horrible n I am very sad about this

kayla

Came through the Drive Thru on 11//26 around noon. Normally I’m very understanding but being rude and snobby for no reason is a big NO for me. A big lady with brown nails had attitude as soon as I got to the order box, so I knew pulling up to the window was gonna be no different. She asks for payment, I give it to her. She hands me back everything without saying a word. No “here you go” or thank you. The only words she did say was ask if I wanted sauce. I could see her attitude and unwillingness to be there just from my car. I cant imagine inside. Which I get, but girl if you’re THAT unhappy at your job, get another one that doesnt involve customer service or anything with people. Seriously a mood killer, makes me want to avoid coming to this location or particularly during this shift just to avoid her. Please onboard employees or managers that bring a positive environment for a change. Theres enough misery in the world nowadays, the last thing I need is my drive thru to add the cherry on top.

Daniel Si

Got food poisoning. Not sanitary at all. Never eating at any locations or taking my family again

Jay Burgin

When getting to the speaker - the cashier initiated so I said howdy and the most god awful awkward language barrier pops up leading me to ask if she was still going to take our order after a solid 3 minutes.

Le Family

I should have known better when the restaurant was empty at 6:00pm. They messed up my order and gave me a hamburger. When I went in to get the correct order, the lady informed me that that was what I ordered. I told her there must have been a mistake, but she wasn't going to even consider accepting that she may have made a mistake. I haven't eaten ground beef in 30 years, so there would have been no reason for me to order a hamburger. If I wanted a hamburger I would have gone to the other side of the parking lot and gotten a better quality burger from In-n-Out for less money. Staff was rude, and didn't seem to want to do their job correctly.

Veronica Gonzalez

Worst experience I’ve ever had at a jack in the box, they refused to let me use the restroom. I went in to use the restroom after eating my meal in the my vehicle, and was asked for a receipt. I told her I had gone through the drive through she insisted on a receipt. I went out to my car and pulled up my receipt from my mobile order on my phone. . I showed it to her she said that was not a receipt, it was not the same thing. I explained that a mobile order and me showing her my mobile receipt is valid and makes me a paying customer. EVEN after I showed her my mobile order receipt, she argued with me pointing at a sign at the restroom door. stating. (bathrooms are for paying customers only) She finally opened the door for me but with a sarcastic laugh still saying I was not a paying customer. As I’m closing the bathroom door I could hear her telling another staff I’m not a paying customer, and I said I went through the drive through. When I exit the bathroom i told another employee this is how you treat your customers? And showed her my mobile order receipt again, emphasizing that it makes me a paying customer. The employee didn’t seem to care and didn’t even try to approach me to see the receipt. I asked her again this is how you treat your customers? No response from her. So i asked her to let me speak to the manager. I was told the extremely rude person that wouldn’t let me use the restroom and was talking about me was the manager. This is so disappointing i guess Jack in the box doesn’t believe in leadership by example. To be treated like this all for wanting to use the bathroom at a place I just bought a meal from is beyond unacceptable I guess I will be looking for another establishment that treats their customers with respect.

Leslie Ortiz

I went through the drive thru and had the worst customer service ever thanks to Bertha. I ordered the munchie meal with double Jr jumbo jack meal, simple or so I thought. Next thing I know she's asking be what sides I want with it. This meal already comes with sides so I was confused so I just said fries and she then said what else, I asked for jalapeño poppers and that set her off!! She yelled at me and then said, you can choose fries, curly fries, jalapeño poppers, or 2 tacos. I don't know what part of ordering a side that she mentioned she didn't seem to understand but she must have been having a bad night to yell at a customer over her incompetence. I decided to not continue my order. The car behind me also had a problem ordering something with her. I hope her manager Juan trains her on customer service and they take her off the drive thru

Cali Gurl Phe

The service worker older lady that took my order was very rude. I asked for extra pickles on my burger and she told me it was $.30 for two pickles. 😂 I will not be going back to the Jack-in-the-Box by the Ontario Mills Mall! I went across the street to In-N-Out Burger, which had better service and extra pickles for no additional cost ♥️

B Ayala

It wasn't even busy yet they had us waiting for a vety long time., we ordered to dine in but they bagged our food anyways. I wondered if we went being discriminated!!! Worst ever experience at a jack in the box !

BETTY

A homeless man is allowed to clean the floor with his own nasty rag and then wipe the counter where food is served for pick up. The male employee/cashier watched and allowed it, employees never wiped the counter and yes they set the to go food and dine in....my order was to go and I was grossed out. The male homeless adult sat in one of the tables. employees did not care about the hygiene of the establishment. Not their food, not their problem. Aug ,Wed 23, 2023

Molissa Thomas

The burger was a joke. And it was $5? Across the street you can get a burger, fries, and a drink kefir that price. So bad, it looked like someone already ate half of it. And the bacon was comparable to beef jerky.