Ok, my issue is with the bad customer service expirence I had to deal with last night , on 2/6/26 , at this orange city location , not only with bad communication with a phone rep I was redirected to when attempting to order pizza and wings, but the bad attitude recieved from inside the store as well when trying to explain what exactly I wanted with pizza hut deals , just to be told its not his fault phone representatives didnt understand my order and I had to pay whatever order she put into system. Over a 100 dollar order which I wasn't satisfied with but representing pizza hut in a rude manner as if thats acceptable.. that makes me never want to visit nor recommend this store to anyone else even if I need a party order . Not even a single manager ,as they stated, was there to take my concern.

James Krygowski

Got the xl New York style for 10 bucks....the commercial with Brady suckered me; there , the pizza looks good. The one I got was probably the worst pizza I ever had. What happened to pizza hut? Years ago, a great place, today, I can't see the company surviving another two years....just terrible. The heavy, soggy, greasy crust , really minimal cheese.....just nasty. The service wasn't bad, though, you talk to India not to the store you order from....cmon man!! Your previous business plan worked. I don't think little kids who would basically eat any ol pizza, would eat/touchthis stuff.....sorry pizza hut.

Molly Lynn

Can’t rate the food, unfortunately! My bf , and my father and law and I went into the lobby at 8:00 PM soon as we walked in we seen one couple sitting down finishing up eating instead of welcoming into the store he said “no more dinning in here take out only” very rude and blunt. We drove 15 minutes here to this location for the specific privilege of eating inside! Nowhere is the time stated for the “lobby” online or on the door! I want a manager to give a call and let me know the status of the gentlemen in his late 40’s with buzz cut and very unprofessional. Keep peeking outside looking at us too because you just said no about eating inside, don’t worry the Chevy crew is pulling out and to never return to THIS DUMP!

Jamark Gilbert

Called in my order and was told it would be ready at 7:53pm. When I arrived the employee was rude and at 7:53pm she said it’s not in the oven yet

Absolutely do not recommend this Pizza Hut. This is the second time in 2 years I've had a problem and I've only been here 2 times in the last 2 years. The pizza looks cooked on the outside but very raw on the inside. Their oven is turned up way to high and that is why this is happening. Very dangerous especially since I'm a cancer patient! I went through drive thru and I get tired of being asked for a tip on everything. This is a pickup not a delivery. This is not a tip position. The pizza isn't worth the prices they charge now, so adding a tip on top and feeling guilt into it is just upsetting. Especially when this is not even deserving of a tip at all! They didn't cook it appropriately. So I'm paying and tipping to get food poisoning? Pizza Hut truly has lost me as a customer. This was the last chance. I see them bankrupt soon. Local family owned pizzeria deserve it more, they just close earlier.

This location does not work the hours listed. Dinning room was closed well before 9 when it clearly says 10 on the door.

Carole Fernandez

Less than 1 star. Ordered for pickup arrived almost 40 minutes early thought I-4would be backed up. Asked if it could be made sooner girl said no. Told her to cancel it and she could cancel but couldn't make it sooner. Marcos got our business. Will not return to pizza hit again.

Joshua Hileman

I payed 65 dollars and nothing on my order was correct. What was supposed to medium boneless wings came naked, maybe 3 of them had a smidgen of sauce. Both pizzas were made with different crusts than what I ordered, and the cheese sticks, half of them were normal bread sticks. Ridiculous. This company has lost a customer, and pizza hut used to be the only pizza place I'd go. I am just so outraged at wasting so much money.

Gilda De La Cruz

Ordered on line BIG BOX PAN PIZZA!! THE SQUARE THICK DOUGH PAN PIZZA!!!! WHEN I PICKED UP IT WAS REG ROUND PIZZA DOUGH! I advised them it was Not pan pizza. Mngr argued it was pan pizza dough they no longer have square pan pizza. I advised him they offered it online!!! The only pizza we liked from there was their "PAN PIZZA" THEN THEY SHOULD TAKE IT OFF THEIR MENU AND NOT TRY TO PASS A REG DOUGH FOR PAN!!! To bad they've gone to trash! Last time we order there!! Going back to papa John's and local italian pizzerias! BYE PIZZA HUT! ALL OF YOU THAT LIKE PAN PIZZA DONT ORDER FROM PIZZA HUT!

Manuel Lalinde

Very dissatisfied with their way of handling things made in order then had to wait at the window before anyone acknowledge me while they're standing in front of me decided to open the window by the time I said I am gone and I left if hungry not the place to go at night or order through their phone service

Obadiah Colón Ortíz

Went with family, we got our drinks and my drink was getting low as we waited for our food. My son went to get a refill and as he was getting the refill the server Christine immediately said "You can not do that!" She then comes to the table and says drinks are now limited to one refill per customer and no customers are allowed by the fountain drinks. I then informed her would have to speak to management in this matter or contact corporate. Christine stated this store is a franchise and not a corporate. I informed of call will be made and to just get our meal and leave us alone as we are here to sit quietly and eat, but she got upset and became irrate and stated that she will refuse service and to leave. I informed her she can't do that! Christine says " I can refuse service!". I asked to speak to the manager and she started screaming " Raul, Raul, Raul" walking towards the kitchen area. We spoke to the manager very polite person. We decided to leave and never return to this Pizza Hut as employee is disrespectful and very unprofessional. Being respectful and professional goes along way.

Jessica Manuel

It has taken me picking up over 10 separate door dash orders that I to wait for EXCESSIVE periods of time to receive. I have tried to address with employees while and nothing has been fixed. If you choose to participate as a merchant with door dash it is your responsibility to insure your cook times are set appropriately! I’m tired of losing money every time I accept picking up and order from this store. Waiting OVER 20 minutes is ABSURD! I suggest people NOT order from here if using door dash services. You’ll be waiting a long time!! I will decline orders for pick up from here!

Anna Rosario

Delivery was expected in 45 minutes and got here in 20 minutes in which I understood why the cheese Tavern pizza was salty, overheated and dry no cheese looks like a cracker at the point that we couldn’t eat it. Apparently a customer didn’t pickup the order and was delivered to me.

Tamara Gibson

I ordered a personal pan pizza for lunch and picked it up in the drive-thru area. The cashier was very pleasant. AND THEN...He handed me the bag with my food! The bag was disgusting, it had food all over the bag, the box that the pizza was in had grease stains, the receipt was the worst, there was more marinara sauce on the receipt than there was on the pizza! I threw the whole pizza in the trash! WILL NEVER EAT HERE AGAIN!

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