M M

We requested juicy chicken, but was given the dryer ones that are darker in color for being cooked longer. We took it back and asked for the lighter chicken which is juicy. We assume it was the manager insisted that the cook give us the chicken that we wanted. It was awesome and want to thank her. She is the best. The rice, we think needed more water added to it, because it was a little crunchy. They were so busy, that we had to clean our own table. Other than that. The food was good.

Clair Lune

Giving 3 stars since the food tastes fine and the staff seem nice, maybe they are overwhelmed and need more staff? Occasionally give me the wrong order. Have to constantly ask for salsa and dressing at the window. I think this why the line always moves so slow. The customer has to make sure their order is accurate and make sure there is dressing for salads, and that salsa and utensils are provided. Most of my orders are small. For large orders you are really going to have to double check what you receive at this location. I hate to complain but wish them the best to hopefully improve.

christina perez

Over the past few years, I've found that the quality of their chicken has really gone down. The chicken pieces were larger and LOOKED like chicken! Now, the pieces of chicken are much smaller and it's hard to tell which piece of meat it is. The taste is still good, but why are pieces from other chicken restaurants larger and recognizable? It's really sad. I have always loved Pollo Loco, but the public wants their money's worth when eating out! Sadly, it's not anymore for me.

James Hays

classic tostado lots and lots of lettuce no cheese 1/2 teaspoon sour cream very little chicken. they must make a bunch on these if they all come like that!! very disappointing won't be back

Lady L

I ordered the carnitas combo and the meat was a bit old but to my surprise the taco was super spicy! That is the first time I've had carnitas tacos that were spicy! Nowhere did I see that it claimed to be spicy! What if I had a allergy to spicy food? I don't like spicy food, my mouth was on fire 🔥 after a bite or two. I can't enjoy food or taste it when my mouth is burning! The women working there were not professional, I felt ignored. One lady started to speak in her native language which I find to be very rude! The guy/young 🧒 man was nice. He was the one who took my order.

75redsoxfan

I love EPL but stick to chicken - I tried the Birria box - felt more like a Jack in box 2 taco deal without the price . Where was the beef . I dipped mostly a Fried tortilla with cheese . Wast full box too. Not worth the 9 bucks or even 6 dls. Does t look anything like the advertisement

Rebecca Sinclair

So about once a year I retry El Pollo Loco (which I swear I loved as a kid but as a grown up it has never lived up to my memory) so tonight I was excited to try their new fit bowls and my standard BRC burrito. First of all, the picture and menu description are a little decivieng- there is very little protein, the avocado is more like guacamole, and it's on a bed of (mostly) ice burg lettuce. So disappointing, they could have easily made it delicious, but instead it was mostly lettuce. To top it off the guy taking my order forgot my burrito. Sad. I would recommend smaller family owner local places for really good grilled chicken- you'll get more food, spend less money, and it will be more than just lettuce.

Araceli perez

I ordered a kids meal and this is the chicken I got for my 3 year old kid burn and dried chicken.

Katy Cohen

Ordered my food for pick up at 7:15pm. The food was getting bagged up at 7:20 when Marisol triple stacked the salads and one hit the ground, while the second tostada salad slipped out of the bag and sat on it's side - spilling all of it's contents out of the tostada. The 2 other employees stepped over the mess and just looked at the second salad sitting on it's side. The spilled salad was remade incorrectly. Since the spill happened the staff completly forgot to finish the order, so our chips and guac were left out. The staff definately needs some retraining and focus on what good customer service actually is.

Gancho S

Horrible brc burrito. Update: the night manager was very polite and offered to remake the bad brc burrito. My burrito had nocheese and no beans. The remade burrito had extra rice, no cheese, and one teaspoon of beans. Cold and flavorless. Not up to the franchises fresh and tasty standards. A bit unclean, and panhandlers camped out at the electric socket charging phones and collecting soda cups. El pollo's SOP is to provide 2oz portion of beans per brc. Train workers correctly.