Michael Barner

35mins waiting at the drive through 11 cars behind me waiting. A person in there car at the order window waiting for 15mins nobody responds I see the people inside the restaurant and employees working cleaning but locks the doors right when we get there nobody answering the phone when I’m trying to ask why’s it taking so long this is the worst popeyes ever hopefully the manager here will find better staff that’ll actually work

Catherine Urbina

If we the clients who purchase food from Popeyes are to wait for the food to be handed after purchase in addition to waiting a long time I believe out of common sense and respect to hand the food hot ! Not cold ..... In my opinion it's ridiculous that the kitchen seemed over staffed and my food was cold . The worst part is the manger who handed me my food did not make sure it was hot, isn't she suppose to make sure everything is in order ????? I think ill be driving to Lancasters popeyes because there not affiliated to one another.

I’ve been outside for 35 minutes. I was asked to pull to the side. I have reminded staff I haven’t gotten my order. No one has come outside. If my kids weren’t hungry!

Nick V

Terrible service, paid an extra 5.67 to up grade 3 thighs to 3 breast but I received 3 thighs and this is after I asked the associate to confirm I received the upgrade. He looked at my receipt and said yes. Of its on the receipt which it is you will receive what you ordered. To make matters worse they're customer service is a bot and offered me two free biscuits. WT?... I prefer to get a refund but there isn't any real customer service. If employees are going to lie to your face then Popeyes lost a customers of 40 years loyalty. It's better to cook at home nowadays.

Eldra Flowers

Pulled up to the drive thru with an AI voice taking my order. Immediately pissed. Not looking to ever come back and will make sure my family boycotts this location (and any other who feel it best to replace workers with AI).

Tashana

Terrible customer service. Still trying to have my order, that I payed for via the app in advance, but didn't take, refunded. Staff created an issue, weren't willing to correct it, then expected the customer to be concerned with their Drive thur line. Which I was STILL considerate enough to care about because I didn't want the people behind me to continue to be held up, because of the staff. Smdh horrible horrible horrible. Never had such a bad experience there. Never want to go back.

Amanda Fusco

Um 4 dollar chicken sandwich i finally had to try because of all the hype! Wheres the chicken! And it was definitely not worth it! Do not even waste your money. Wont let me add the photos. Chicken isnt even the size of a third of the bun.

Mikey G

I recently visited this Popeyes location and had an extremely disappointing experience. I ordered a specific meal but ended up receiving the wrong food. The staff didn’t seem interested in fixing the issue, and when I tried to explain what happened, they were unhelpful and dismissive. This is unacceptable for a fast-food chain that prides itself on quality and customer service. I won’t be returning to this location anytime soon.

Metro 47th

Waited 30 minutes in the drive thru for 3 tenders, one was raw. I know accidents happen so I called to ask for a refund (not a remake, I was grossed out) and offered to show pictures. They said I needed to bring in the actual chicken in order for a refund that the picture won’t help me. I told him I had already thrown it away. And he told me no I need to show him the actual chicken. I told him “so I have to dig it out to get my refund” he said yes. So i dug it out of the trash just to follow their policy.When I got there, they tried to remake the order. I explained again that I didn’t want more food only just a refund. The employee responded sarcastically: “You want a refund over one tender?” I told him yup I could’ve gotten sick, and you made me dig in out of the trash to prove it. How is that my fault. What really pushed it over the edge? The cook didn’t even wash his hands after handling the raw chicken. Disrespectful, unhygienic, and completely unprofessional. I would have been happy with just the refund and went on with my day but nope I'm here wasting my time writing a review.

FFC

I decided on Popeye's because my wife wanted chicken. I go through the drive thru and it takes a little bit. Get to the menu board and provide the coupon code for my menu. I mentioned using EBT food and was told they could host provide me service through the drive thru I pulled up to the window and she introduced herself. I explain my situation and she is unwilling to be flexible. Gresia is the "Shift Leader Manager" as she states while I'm in the lobby. Threatened with refusal of service. It's not rude to point out policy gaps and things being obtuse. Refused to accept my payment method (even if EBT) through the drive thru. The signs are not placed in a clear location when other vehicles are present. This needs to be placed higher with better visibility. Manager was being unreasonable. Sticking to "policy" and staying that I am welcome to come into the lobby and use the kiosk. If the manager has to ring the order up on a drive thru computer anyways (which what happened last time) and also had to use a hand held device to process the payment, then there should be no reason why if they are willing to make an exception when I mentioned my disability that they couldn't have done it without. Maybe not everyone wants to mention that they have a disability and it makes them feel less than when they have to. I spoke with her one more time and her reasoning is that they are separate systems. This is true but it's not unreasonable as you'd do the same thing if someone was in the lobby or as you mentioned you could do if someone has a disability. This is poor management and a bad policy. I hope someone reaches out to me because this is not the experience you want as a review. Photo shows sign is visible when there are no cars but the moment there is a car waiting to get into the drive-thru, then it's not visible or hard to see as this was my experience. UPDATE: Spoke with the GM.

mirian brown

Had to wait a long time in line, was hoping to get fresh and hot spicy chicken, my chicken was barley warm all dry up like it had been sitting for hours, you figure your busy, your chicken would be coming out as is ready for order. Very disappointing. Have been calling and no answer. What is going on you can't even let a manager know about the experience.

+1

GeorgeTopRamen

Its crazy to buy a 16 piece meal with 3 large sides and receive half empty sides. This was a small portion for 2 people. Zero resolution from the store. Zero resolution from the corporate AI chat bots. Is this what I paid for??

Tammy Jones

This location use to be good but it has gone hill. I recommend that no one visits this location first thing in the morning because I did. I feel that this location is serving food from the day before because of the quality most of the pieces of chicken were very old and dry from the day before that's what it seems like as well as the biscuits. When I did speak to the manager about it I was told that they don't have any other food made yet. I will not be going back to this location again that is the second time and I would recommend that no one else goes there as well.