Alexander

On Sunday early morning at almost 4m I walked and I wanted to order a coffee but then the guy in the driv thru window told me that I had to have a car to order and I explained to him that I only have cash right after he said that I could try to order online so I walked off Alert 🚨 don't go to this location to order late night even though it says 24 hours

Haley Morales

I know its fast food but Whitney at the feont was rude unprovoked and then my “big” popcorn chicken box was all crumbs. When the manager looked at it she said that it was normal.

Miss Lady

Update i just left and they gave me cold pancakes today 2,11,20just left today 8.14.19 bread burnt burger distasteful. if i could give zero stars i would

+2

Order with larger fries then got a regular fry and didn't get enough condiments

travis r

Dear Jack in the Box Customer Service Team, I am writing to file a complaint regarding a mobile app order issue and unprofessional behavior from a manager at one of your locations. On the evening of December 24, I placed and paid for an order through the Jack in the Box app at the following location: 2501 W Pioneer Pkwy, Pantego, TX 76013. When I arrived, the line of cars was extremely long and extended out into the street. Because of the excessive wait time, I decided to leave and attempted to cancel the order through the app once I got home. However, the order was marked as “complete,” even though I never received my food and was unable to cancel the order. As a result, I was charged for an order I did not receive. On Christmas Day at approximately 1:20 PM, I went into the store to speak with the manager about this issue. She did end up replacing the Supreme Croissant from the previous night; however, the interaction was very upsetting. While doing so, the manager was muttering derogatory words in Spanish and then looked at me and repeated accusations a second time in front of other customers, stating that I had received my order and that I “do this all the time.” These statements are entirely untrue and were embarrassing and inappropriate to say publicly. By the time I got home, I was so upset by the way I was treated that I had completely lost my appetite. I am also concerned because this is not my first negative experience with this same manager. On a previous visit, I purchased a grilled chicken sandwich. After taking one bite, I noticed it tasted bad and returned it immediately. The manager refused to replace the sandwich, stating that I had already taken a bite, despite the fact that the food was not acceptable. These repeated issues, combined with the manager’s conduct, were extremely disappointing and do not reflect the level of customer service I expect from Jack in the Box. I would appreciate a refund for the app order, and for this matter to be reviewed. Thank you for your time and attention. I look forward to your response. Sincerely,

Janet Singer

I came in as a carrier asking if I could use their restroom. I couldn't get in due cause, they had asked if I was ordering anything. Respond no. I just needed to use their washroom to wash my hands and go release myself after delivering for awhile. I had delivered to this place a whole bunch of times over my 30 something years and this is how they treat me. I walked out after they refused to allow me to use it and went on reloading my truck to continue my day and had to go to another location on my route who appreciates me more and showed me better service. I'm not going to destroy any bathrooms. I just needed a release and to wash my hands. I'm very disappointed. This place is to me is very rude and not appreciative.

Haley Reeves

The Hispanic lady working the drive thru is incredibly rude. Doesn’t even let you talk without cutting you off. There were literally no other customers so for her to cut me off the amount of times she did and rush me was absolutely uncalled for.

Brandi Willis

This is the 3rd time I've come to this location in a couple months where the prices on the sign, is not what is being charged. I have brought to the attention to employees and they just say they don't know. They never give me back the difference. This is false advertisement and by not not making it right, is theft. Fix the signs or change the prices back to match the signs. Got #21 combo with small drink. And 3 piece French toast sticks.

Drone Todabone

Good to see jack in the box sticking to their Christmas spirit by making their employees work on the holidays. I guess as long as corporate makes money thats all that matters. Reason 223234343 why I never go there.

brittany journee

Ordered through UberEats…never again. How y’all give somebody uncooked but hard and burnt fries. Mini tacos greasy and burnt. The chicken sandwich was horrendous like somebody really in frying food and leaving it in the grease longer than the cook time and sending customers anything. The pictures tells it all.

+3

Edith Gonzalez

This worker was extremely rude at me after I nicely asked him to please make sure all my order was there. And said in a rude and sarcastic way he has been doing this for 15 years. And I said hey I asked you nicely you don’t have to be rude to me. His name is Bobby.