Chipotle

Glory Alexander

It's 6:33pm on a Saturday. For once, no rush or line. But I was RUSHED. No one in front of us or behind us. Pretty empty. the older middle eastern lady was pretty rude, unlike everyone else there. She keep giving half scoops that I have to ask for extra. When I asked her to mix it, she made a nasty face at me like it's too much to do her job. Rushed me through my order that I had to repeat myself multiple times. Never in my life has my $14.05 burrito this small. Extremely disappointed. This is normally 2 meals. Not sure it was because we were dressed in pride outfits and just came from an event, but I feel VERY discriminated against. After sitting in eating and watching everyone get normal size portions but us. Not to mention the guac isn't even mashed correctly!!! Just so disappointing!

Christina Adams

I've been to this location 3 times. None of my orders have been correct. The most recent will be our last. Ordered all for pick up. 1 bowl should have had carnitas, brown rice, black beans, pico de Gallo, corn, and cheese. 1 bowl should have had just veggies, brown rice, black beans and guacamole. The bowl with carnitas had no cheese, no pico, and no corn. The bowl with veggies had carnitas, pico, cheese, and no beans. Our order was completely wrong.

Janay Chan

Cheap, chintziest bowl ever! Half spoon servings of everything. I am done with Pinole Chipotle. Owner/manager poured half of each spoonful back into their container before adding to my bowl. Surely not saving money in the long run by cheating customers because I'm not going back. Rip off.

raja jat

Horrible service, rude and aggressive behavior by the shift manager and worker. Orders food @0715pm and found that the Food had human hairs in it (see the picture). When I went back to store @0815pm in Pinole to report it, the shift manager says that “it is not a big deal, it is very normal to have human hairs in food, I can change your food”. I was surprised with her response and refuse to exchange the food. The shift manager was very rude and become aggressive. I was surprised and requested her name. She refused to give me her name. She refunded my money after arguing with me but still refused to give me her name and any owner’s information. She forgot that the refund receipt had her name on it Julia. I went out to my car and grabbed my phone to make a video of her customer service, her behavior & her attitude towards me. Julia threatened me to call the police on me or left the store and then she and her one of the worker (see the attached picture) called police. Sooner the Police officer came out, Julia jumped in front of me and stated “I love the police” and start complaining that I as a customer filmed her. The Officer told her it is a public place and that the customer has the right to do so. Julia made more fake stories but lost her hopes to press any charges towards me. The Officer advices me to call their cooperative office to file a complaint against the behavior and food quality, which I will do for sure. I know that Chipotle chain does not care the food quality, the customer service and don’t take any customer complaint seriously cause it is not a big deal for them to serve human hair in the food. But I still wants to share the harassment by Chipotle workers and the worse customer service experience. I do have a video of the incident. I am hoping someone will look into this matter.

H0st_le

Asked for a bowl with extra steak. Watched the guy give me half a scoop of steak then charged me an additional $7 for "extra" when 25% of the bowl isn't even filled. I will not be coming to this chipotle again.

Dylan Guenther

This was by far the worst experience I’ve ever had at a chipotle. Order said it should be ready at 7:15 and i got there at 7:20 and waited till 7:45 with 10 other people before i got my food. They didn’t bother to call out any names, they just dropped the orders falling off the table and ran back, refusing to answer any questions. Upon finally receiving my order, every single item tasted wayyy undercooked. The rice is soggy and hard and the meat is mushy and cold. Shortly after my wife and i started feeling upset stomachs and decided I’d better let this be known. Oh not to mention their portions are a joke. $6 large bag of chips? Yea right

Green

Food portions are too small if you order a bowl. If you skip the beans or rice they want give you extra veggies and the bowl looks really sad

Tej

Bought two bowls. I felt very rushed and the rice was very undercooked when I got home ready to eat. They kept asking me what I wanted trying to rush it and ended up almost putting corn instead of sour cream which I repeated multiple times. Just disappointed because I’ve been coming to this location for a long time… the staff seemed to be having a bad day and just too it out on customers

Californify

Came here to get a burrito with the new honey chicken, ended up having a bloody awful food poisoning instead. It was the only food I had that day, so I'm 100% it was thanks to Chipotle. Local health department really needs to look into this venue's quality standards.

pheiona Gaynor

Came here yesterday for a burrito bowl and was instantly disgusted when I walked in Hispanic lady with the mold above her lip was scraping food off the counter with her gloves didn’t change her gloves proceeded to take my order when she got to the section that had the salsa cheese, sour cream, etc. she asked me what my item were. I told her what items I wanted and because she was so busy with her side conversation, she poured cheese all over it and to which I alerted her that I did not want cheese she began to scoop the cheese out with her dirty hands with the dirty gloves on, and I couldn’t believe it and I told her it was very disgusting and I do not want that …that was when she took her gloves off she did not wash her hands in between changing gloves. She went straight into a new glove and redid my bowl and just threw it at the cashier as if it was my fault that she has poor hand, hygiene practices do not recommend.