amazing, now that they eliminated waiters and you pick the food yourself it is great. the wait time is fast and there is new staff that knows what they are doing. The food is great and the burger…

Mary Smith

This Steak ‘n Shake is an Interesting mix to me. The food is good. Fresh. Hot. Made to order. Burgers, fries, and shakes, of course. Their shakes are delicious and the food is really tasty. But, every time we eat here, the place is like a ghost town. The store has moved to an ordering system- you touch a screen to place your order. No human interaction. Maybe that’s why? It is less welcoming when you arrive and no one greets you… ahh, the modern world.

Hazael Vega

They kept the good food and got rid of the bad service. While it take some of the nostalgia away from the brand can’t complain with the super low princess. Instead of cashiers you order on a computer. The system is fast and efficient. The food was very good and delivered fast. The place is clean and it’s a nice atmosphere.

+1

Pretty terrible and apologetic service, completely missed half of my order and acted like it was nothing. Additionally this place takes forever so keep that in mind even when it's not busy. I like …

Pretty terrible and apologetic service, completely missed half of my order and acted like it was nothing. Additionally this place takes forever so keep that in mind even when it's not busy. I like th…

The bathroom (handicap stall) was very nasty. Is that a sign of how they clean the kitchen? Should be routinely checked/cleaned.

The bathroom (handicap stall) was very nasty. Is that a sign of how they clean the kitchen? Should be routinely checked/cleaned.

Plano is a great place for Steak 'n Shake , but why Donny they have malted shakes. The steak burgers were great. Drive thru service was efficient and could hear good over speaker. Nice clean facili…

Kiosk order only and it has the nerve of asking if I want to leave a TIP! Really? That was no! Although the place was clean and the food was good I probably will not shop here again simply because …

I have eaten at Steak & Shake many times and thought one of my favorites for quick dining. But my recent visit was very disappointing, I suppose one could blame the Covid pandemic but other restauran…

I have eaten at steak & Shake many times and thought one of my favorites for quick dining. But my recent visit was very disappointing, I suppose one could blame the Covid pandemic but other restaur…

Ameen Shawwa

Steak 'n Shake is a mixed bag for me. The food is usually never great, and while some of the shakes can be good, it's a rare occurrence. The restaurant itself has the most foul odor, which is off-putting. However, the guy who works the drive-thru is super cool and definitely makes it worth coming here. Unfortunately, the drive-thru speaker is the worst I've ever encountered--so bad that it just makes you want to leave. The restaurant is kind of clean, but with all that being said, it's a solid 3-star experience.

+2

Josh Sherrard

It was pretty sparse in the building. My son saw the Labubu aign on the window and wanted one so he was excited, but it was for a drawing on a website. When we went in, I saw maybe 3 people working. We were barely acknowledged and placed our order on the kiosk. The food came out eventually and it was ok, the fries were the best part for him. We had alot of confusion about how to get his shake he ordered since they didnt talk to us unless I called out to the guy who was cooking. The last time I went in was before COVID and that store was booming so this was a stark contrast to the old experiences since the only thing booming was the slightly too loud radio. Kinda made it hard to convince my son that it was a good place to eat.

service was horrible manager gave my order to the wrong dasher had to wait to get refunded then they messed the entire order up cold fries and unsweetened tea also no sauce I'm a very unhappy custo…

Service was horrible manager gave my order to the wrong dasher had to wait to get refunded then they messed the entire order up cold fries and unsweetened tea also no sauce I'm a very unhappy custo…

Service was horrible manager gave my order to the wrong dasher had to wait to get refunded then they messed the entire order up cold fries and unsweetened tea also no sauce I'm a very unhappy custo…

Service was horrible manager gave my order to the wrong dasher had to wait to get refunded then they messed the entire order up cold fries and unsweetened tea also no sauce I'm a very unhappy custome…

Service was horrible manager gave my order to the wrong dasher had to wait to get refunded then they messed the entire order up cold fries and unsweetened tea also no sauce I'm a very unhappy…

Steak 'n Shake takes on a kind of '50's diner vibe that you notice right when you walk in. Their utilization of reds, blacks, and whites in their interior combine to pull off the look. The music is m…

steak 'n Shake takes on a kind of '50's diner vibe that you notice right when you walk in. Their utilization of reds, blacks, and whites in their interior combine to pull off the look. The music is…

Beef Tallow French fries have returned!\nRFK Jr recently stated that this chain was the first to serve them in decades!\n\nThey are thin , small , crispy, and very tasty.\n\nReminds me of shoe stri…

Lost in Nowhere

The shakes are pretty decent, but the other food options aren't particularly great for the price; the burgers we got were super greasy, and the fries are passable but nothing to write home about. This may be the fault of the electronic kiosks, but it felt like the employees wanted to avoid human interaction if at all possible, so it felt kind of awkward/standoffish when we came in. Also bitcoin ewww

Funkycybermonk

The good thing is the tallow fried French fries. The burgers are good, but perhaps not worth the dine in trouble, so I recommend the drive thru and you'll likely be happier. Inside is a different story. Quick note, its not for the nuerodivergent, not because it's hostile, just very odd and confusing. That's most of the reason for my review, because it was so odd and confusing. The restaurant was clean, and my food was correct, but very little else positive to say unfortunately, and Im not a difficult person by far. I am completely happy with getting reasonably correct food, not even perfect, and where reasonable, easy refills. I haven't been inside in a really long time, and my prior experience was great, but I went recently and was a little confused. It's kiosk checkout only (not a problem honestly, just sharing for those who don't like that), at least at the 7ish pm that I was there. You check out at the kiosk and get curious QR codes printed for your drinks with no instructions anywhere on what they are for. Walking to the drink machine you find it doesn't work. After a bit of confusion you find there is a rather odd device resembling a condiment dispenser a short distance away that has a small "Scan" sign on top but nothing else. There are only medium and kids cups, but I don't remember anything indicating the size, but it's pretty clear it's not the upgraded size you paid extra for. If you order a large drink you have to wait to flag down an employee and show them your receipt to get a cup. In my case the confused gentleman wasn't sure whether to give me my cups or not after stating he wasnt sure whether Id ordered a large or not, and after a brief conversation and showing my QR codes they were just placed on a counter away from me, for me to go get. Otherwise you are left to self downgrade to a medium. And no info on refills so I'm not sure if you get a window of time or have to buy more drinks. I didnt care to figure out whether the scanner wasnt working or if my codes expired. There isn't anyone to ask unless you want to stand around to wait. I didn't want to yell for someone. Your task is next to scan a barcode several times and get your ice and drink before the scanner times out. I had to scan multiple times to get my ice and drinks and it didn't work consistently so you just kinda slide/wave each paper around and retry the machine until it works. If you pause to let the foam settle it times out and you have to scan again. I'm not sure why it's so overly complicated. Maybe they had a horrible rash of soda theft by large cup? Very disappointing visit. I got my food and it was correct except for my sauce sides and I had to wait again for an employee to come back to the front to get those. I paid a good bit more than most fast food places for less service and drink availability than I'd happily get at Taco Bell. I don't expect a lot because I know fast food places are busy and try to keep overhead low, but this set the bar to a new low. But again, it was clean and the staff were not unfriendly at all, just too busy in the back to provide assistance in the front. I honestly would have given it 3-4 stars if it hadn't been so much work to get my food and drinks. I could have went next door and had good food, free refills, and easy access to someone if I needed assistance. Instead it was just odd.

Alyssa Dequeant

Update: no one greets or even acknowledges customers. There are 2, maybe 3 staff total working the kitchen. It's hard to get their attention if you need anything, and orders take a while. Tables are not clean. Food and milkshakes taste good, though. Service has gone downhill. Fully automated ordering system nowadays, no server at your table or counter service at all. Came in on a weekday at 5:30, I saw one employee in the whole place working the grill. I had not been to Steak 'n Shake since 2019, so I was not aware of the new system in place. Employee was rude when I stood there wondering where my server was, then explained the kiosk in an exasperated tone. The garlic steakburger and fries were very good and all the tables were clean, though I did not like that I had to ask where my shake was that I ordered, as it did not come out with my food. Ice cream tasted a bit weird. Doesn't feel like much of a restaurant when you have to get everything yourself and try to catch the one employee's attention when you need something. Great location for students, near UT Dallas, but terrible service.

Went to steak 'n Shake today because a buddy wanted to go. Won't be back.\n\nThe whole experience was a letdown. You order at a kiosk now, have to scan a QR code every single time just to use the s…

After ordering at the drive through and waiting behind a truck for 20 mins, the guy at the window accuses me of not ordering and asks what I want all with this massive annoyed attitude. I left and …

If I could, I would give it zero stars. It is nasty inside... dirty beyond belief. The restroom smells horrific. The floors are sticky throughout the place. The food was no better. There is no one …

A.N.T

So come here and place my order and get to window and the guy basically tell me they have no season for fries. Like who eat plain fries without season on them and they have a bottle of season in there the guy saying he can’t use it is crazy my last time here mane

Creole Beauty

Not sure of his name, but the Hispanic guy working the drive thru at 11:50pm tonight lied and said his clock showed 12:04am indoors and refused service. Please update your clock properly (if the clock actually shows the incorrect time) or update your hours to reflect when your employees will refuse service because something clearly is inaccurate. Thanks in advance.

Andi Morton

Ordered a combo meal of a buttery double burger and chili cheese fries with a shake. I was number 106. About 12 minutes after I placed the order, I hear the guy call out "107," which I don't immediately think much of cause he has called a couple numbers out of order while I was there already. Well, no one claims #107 and it just sits there. After about ten minutes, I thought it might be mine but decided it probably wasn't cause there was no shake with it. I give it another ten minutes and decide to ask the manager who originally called out the order if mine was accidentally skipped or something. Of course, he says, "oh, I think that one's yours but it's definitely cold now, I put it out about 15 minutes ago." I express that he called out #107 when he placed that down and no shake had come at any time still. He insists that order was mine but then says, "I mean, I guess I could remake it but it'll be another five minutes." I say okay and ask if the shake could also be made this time and he says it should have come out on the other side. I explain it hadn't and he just says okay. So, about five minutes later, my shake is made and maybe another two or three minutes after that my food was remade. I thanked him and left. I get to my car, pop open my chili cheese fries, and there's a thick and extremely immediately obvious black hair in them. Gave up entirely on the whole meal and just left cause I figured the dude would not be willing to refund me since I definitely didn't want it remade again. Would not recommend this location 😩

Pris Nicole

I rarely give negative reviews. I work in customer service and I’m empathetic to anyone working in hospitality. However, my nearly 70 year old mother dined here yesterday. She brought to the attention of a worker that there was a hair in her food. (She pulled her to the side and whispered so it wouldn’t attract guest). The worker immediately yelled “manager! This is lady is complaining to get her money back!!!” My mother had no intention of getting money back just to get clean fries. The manager came over annoyed and asked what my mom’s problem was. My mom explained the situation and that she was not looking to get money just replace the fries. The manger looks my mother dead in her eyes and with a loud tone states, “ this is black people hair! I’m not black and my workers aren’t black. It’s obviously not ours. “ the shock that came across my mother (who had greyish straight hair and my sister had blonde hair) The manager seemed annoyed. Avoided her after that and eventually just gave my mom her money without replacing the food. Horrible experience and unnecessary.

Nonna (NonnaK A)

Today, I spent $7.66 to get a kid burger with fries which included the drink. I didn't get the drink. I ordered a kids chocolate shake instead. They charged me $3.29 for less than 6 oz of liquid. The burger was small and tasted horrible. The fries were cold and the shake had no flavor. I will never spend my money at this place again. I should have know to go some other place because at 12:20 pm I was the only person in the drive through line. I'm so tired of getting ripped off. I hope places that offer no value and who rip people off close down permanently. Root Cause - Greed