I have been going here all of my time here and the workers are very pleasant and kind to others.

I had not had Whataburger since my initial visit in 2013. Most restaurants are now serving a lesser quality of food. It does not seem to be that way with Whataburger! I will definitely be visiting a Whataburger soon.

All the staff were very helpful and great service. Cassandra was very helpful and greeted my family and I at the door and took my order. The managers, Sarah and Kimberly came to our table to make sure our food was correct. The presentation and the savory of those burgers were awesome. This is the best Whataburger and best Service in town. Cleveland Tx Thanks for having a great team.

EMILY was such an amazing server. I’ve never met her before but she really made our experience great. I just wanted to take the time to write a good review for her because she really stood out and treated us great. I’ll definitely come back because of how well she presented the restaurant. Thank you Emily for the nice service. :)

As a native Houstonian I always go to Whataburger when I visit home. I traveled 1300 miles, 22 hours, for this burger! It tasted great. Thanks Whataburger!

The BEST tasting Waterburger ever! The Pattymelt is made with love. Also great customer service.

Even under the stresses of the pandemic, this location is running like a well greased machine. Very prompt service and courteous staff on board. Take out or dine out is a very rare occasion for my family, so when I do choose somewhere, I want golden service like the crisp french fries they serve. Bravo to this location for making my experience here worth the money I've spent.

Food was very good and so was the service

I just stopped here for a sweet tea since yall know whataburger makes theirs and as always, it was amazing. There was a little line in the drive through so I went inside and there wasn't a line inside. The cashier came to me quickly and was friendly and kind and got me taken care of. They had stickers on their tea containers showing when the tea was made and when it needed to be tossed out and the counter and everything was clean! Good location!

I loved the service and the food came out very fast. They are very hard working people and they deserve there 5 Stars.

It's my go to place when I want a delicious juicy burger. The #5 is my favorite. It is wheelchair accessible, usually cold dining area, and over the top service. Is your ordering drive thru just speak a little louder because there's a car wash right next to it that makes it difficult to understand and hear.

For it to be 3am, the staff here were on point. Friendly people, and a steady turn out of cars given the time, and having to cook some items fresh (if not all). They even had malts! Great job night crew.

Burger came out just like in the commercials,fluffy not soggy ,would reccommend going to this one

Wife wanted the bacon avocado cheese burger with jalapeño

+1

Stephanie at the register was so sweet and helpful. Her customer service was phenomenal. Whether you dine in or take it to go she will give great customer service. The food was fresh and delicious. Manager walking around helping customers was a great sight to see.

Did on line order for curbside pickup. Order was correct and was brought out quickly.

It's a great place to eat, I go there on Fridays twice a month and always order the #2 when I'm on lunch at work with a few buddies. We always enjoy a great burger no better place than what a burger 😋🍔

For those late night munchies this Whataburger hits THE SPOT. Yup this is one of those great Whataburger's. The workers get my orders correct. They are nice and attentive. The restaurant is clean.

I just want to tell that miss cat the manager here. It was so sweet and helpful towards me and my wife there's no right doubt. I'm asking you're here and a good. Please come here and eat cause you have a good experience like we do. Thank you so much cat ray in the background.

Yuri was very helpful and helpful.

Food is away fresh first timer gotta say get #5 Toasted buns add mayo extra pickle grilled onions& jalapeños with Cheese mmm delish.. don't be afraid to hook it up lol

Great Customer Service!!! Love the food and the Service! This girl did an amazing job going above and beyond to serve every customer with urgency and always smiling!

I had a great experience here, everyone was helpful especially Mario (the cook) I asked if he could redo a burger without mustard and add mayo. He was fast and efficient and even apologized (which he didn't needed to but surprised me) for the previous order. And Don Ivan was courteous, friendly and funny when handing me my order. Overall 5 stars this location has a great team.

Almost every time I come to this location it’s great!!! Tip I’ll always give if your a fry connoisseur as am I, well done, no salt is key!!!! Drive thru less than 5 minutes

My husband and I always receive great service here. Our orders are always right and the restaurant inside is clean. There's plenty of parking for those that go inside the restaurant to enjoy some good fast food.

Very fast and friendly service inside. Interior was clean and food was hot!

Coleman & Ashley Sessums

Super friendly staff. Extremely fast and our order was perfect despite the picky customizations of my family.

Don McCurdy

App ordering makes it all a breeze. If you don't know about their food you should get there right away.

Ryan Morris (RyanJM007)

Another one of our regular spots. Pretty good and staff are friendly. Sometimes they don’t understand my accent but it’s whatever. They are friendly staff and food is decent. Mainly go for the milkshakes.

Marie Ramos

My order was & ready , Whataburger here are so professional & communication skills on point !

Tana Arnold

Went thru Drive Thru. I am new to this area, it's a busy location. Not as convenient as my last area I lived in, so I don't go as often. Alot of traffic in this area, so I don't go as much. Love Whataburger... eating it for about 40 plus years... my favorite

Remy McNamara

Stopped by Whataburger tonight after an event, and they absolutely delivered. The food was hot, fresh, and exactly what we needed after a long evening out. Our order was accurate, the fries were crisp, and the burgers tasted like they were made with care — not rushed. The staff deserves credit. Everyone was friendly, patient, and upbeat, even with a steady flow of customers. The dining area was clean, and service moved quickly without feeling chaotic. Whataburger has always been reliable, but tonight stood out. Great food, great service, and a consistently welcoming atmosphere. We’ll definitely be back.

Christopher Colbert

This place was clean at 11pm and food was super fresh. I order fries and a burger. The next fries where old.

+3

Christian Cuevas

I gotta say, IT'S PERFECT! I took a single bite of a cheeseburger with no pickles with a strawberry milkshake and I felt heaven, so I would recommend going here, location: Houston.

John Lopez

I want to thank LUZ for brightening up my day and making my day so much better we need more people like LUZ 👍 im going to need a word with management

Delicioso Sooo Very Good Nice People. Good Service Enjoy Good food and Good Service. Love all of the special offers

Delicioso Sooo Very Good Nice People. Good service Enjoy Good Food and Good service. Love all of the special offers

I'm not sure if I ever reviewed a Whataburger restaurant before, so I'll go ahead and write about this location, since me, my daughter, and a friend of mine visited this location the other day. The …

I'm not sure if I ever reviewed a whataburger restaurant before, so I'll go ahead and write about this location, since me, my daughter, and a friend of mine visited this location the other day. Th…

Finally had the sweet and spicy, it was alright but I will stick to the regular bacon burger Update Had another great visit to this location

Considering my wife and I went at lunch, with 4 cars in each drive thru lane, our food came out with in minutes and was correct. We ate in the car and there was plenty of toppings on my double cheese burger that I don't recommend eating in the car. Really good tasting burger and much bigger than expected.

Everything was decent but the dining area was pretty messy.

Whataburger never disappoints! This particular location is a little harder to get in and out of particularly if you're pulling any sort of attachment with your vehicle. You could park close in the Walmart parking lot and walk over.

+2

Friendly staff, and food was hot and good

Great Burgers and fries 😍🍟🍔😋😋

jesse findley

As I waited in the line and reminded myself the reason I don’t come here as it takes 25-30 minutes to even get your food

NICE L.

It's a good to go I love their strawberry shake so delicious we only go only for this 😋😋😋

Whataburger is always a favorite however....at this location we waited in drive thru for approximately 5 minutes without answer . We were dragging a trailer, so we decided to go inside so the line wouldn't back up more. We went inside to see the crew was mostly young pet and alot of horseplay. We waited about 10 minutes for food and it was hot and fresh, but my Jalapeno burger had HUGE chunks of lettuce they chopped but didn't separate. Getting bites of the burger was losing everything due to 2 inch thick blocks of lettuce in my burger.

I had trouble hearing the woman at the Menu, I had to repeat myself many times as well. It seems that they were also having issues as speed was not a factor this day. For context a 10 minute wait isn't that bad but they were not busy at all making it a bit much. Redeeming quality, however...The person delivering my food was very friendly. So, there's that...lol

Although we ordered at the counter and dined in, the food wasn't hot. Our food was delivered quickly so I don't know why it wasn't hot. Three adult meals and 2 kids meals was over 50 dollars, the quality wasn't worth the price.

They just can't my order correct in the drive thru at this location, so I've had to lower my rating. This location was great a few years ago, but if I'm gonna pay 10 bucks for a chicken strip meal with cream gravy ( which i asked for 4 times) and got home with no sauce or gravy, and overcooked chicken, then it won't be at this location anymore. So frustrating! And this was after they tried to give me someone else's order first.

I'm only giving 3 stars because the customer service is not that great although the food usually comes pretty fast but at the same time my last 3 visits have gone me food that was hard or stale. All three times I ordered chicken strips. The strips on the last visit were so small

Not digging the shrinking burgers. I hardly ever eat out just because the burgers are shrinking while the prices either go up or stay the same. I just make my own.

They have great food the bathrooms always dirty and the lobby is always vagrants hanging out in there asking for money

I went with a group from my church after service this evening. My food, which was a small burger was good. However my two friends ordered the kids chicken straps with fries. The chicken straps were over cooked and fries barely warm. A little history on the Porter location, on Wednesday evenings, this was a very popular location. It would be packed with church people. After the Valley Ranch location opened up, the Porter location just has not been the same. Last evening we arrived about 8:30ish and we were the only customers dining in at that time. I hope that something changes here to bring the quality back to where it was in the past. Just fyi, your workers were very friendly and helpful.

It was ok. Seems to be one of the longer wait times I've experienced at Whataburger drive through. This location doesn't have coke zero. They didn't have a certain bun for a specific sandwich, which isn't a big deal, just throw on a different bun. The fries were not great :/ They were somewhat warm but they definitely were not very fresh.

The cashier Khalaf really didn't want to be there doing her job. No greeting, no smile, nothing. And then rolled her eyes when I asked for the drinks from my online order. Food was good, restaurant clean.

Rebecca Smith

I had to go up to the counter to correct 4 different mistakes with my order, the staff was nice and fixed it. The bathrooms are always locked, you have to get the code from the staff. And there is not changing table in the bathroom. I had to put paper towels down and change my baby on the bathroom floor. Ill avoid this one in the future.

X

Everything was good my only complaint was that the lady making the food. Had the phone to hear ear talking the whole time. I would never let my employees talk on the phone out in the open. A reflection on the management team.

Steph

No tea today. Last time it was at lunch. Tonight same thing. No tea. I told them. 8 had to come back for another order and they completely removed the tea urns instead of making more tea. Customers enjoy full selections in dining area not in drivethru Drivethru is closed for pressure washing at this hour. Another reason to have full service tea at dining area alongside carbonated beverages.

Why is this location closed today (Wednesday, January 22, 2025)? All Whataburger locations in the Greater Houston Area must have been ordered closed on Tuesday but why are some still closed? For me, …

Why is this location closed today (Wednesday, January 22, 2025)? All whataburger locations in the Greater Houston Area must have been ordered closed on Tuesday but why are some still closed? For me…

The service was nice the workers were really king and helpful. But I my friend got a large fry but they didn't give it to her and they mad us pay for it still other than that the food was good.

Wow I don't know what happened to Whataburger in Porter. It was great until it got sold. Drove through the other day, their hamburger was horrible. French fries were stale and most of it didn't have salt. Drive-thru Windows act like they don't want you there and you're bothering them. It seems very unorganized on the outside as well. I'll come back in a month to see if there's a difference and I will change my review. I wouldn't go to this one I go find another one. There's one in New caney up the street less than two-and-a-half miles, north.

It was 2:15pm on a Friday (past the lunch hour) and the drive thru still took almost 20 minutes for 5 cars in the queue. Their app didn't work when attempting drive thru pickup. The burger tasted great and the service was very friendly.

Not the greatest experience here. As I walked into the store, I noticed a large patch of paint missing from the wall, with bugs crawling all over it. When I walked into the restaurant, the walkway to the cashier was super, SUPER slippery, yet no sign warning customers was put up. I stumbled a few times, but managed not to fall. When I ordered my food, the staff was very abrupt with me, and my food took 20 minutes to arrive at my table, and that was with me asking twice if my food was ready. I don't know what the cook had against me, but when I asked for no ketchup on my burger, it arrived completely drench in it. I wouldn't recommend this place.

This location has the same great Whataburger food as any other location. That being said, this location has the longest fast food wait times I've ever experienced. We have waited more than 20 minutes for our food in the drive through here before. This is why we dont frequent Whataburger. We love the food, but cant spare the wait time on most days.

Their customer service is trash. I understand forgetting things but if someone specifically ASKs if something is in the bag…..don’t lie.

I don't usually get aggravated enough to leave a review, but this time I am but I'm gonna make it quick...went through the drive thru so I didn't have to go in and low and behold they forgot my onion rings so guess what, I had to go in. Got home with my Cobb salad only to find no dressing for my salad....whoever is bagging needs to really pay attention to what is happening. I mean I don't know about anyone else, but a salad with no dressing is nothing more than a waste of money...Disappointing.

We ordered curbside and after waiting 25-30 mins had to go inside to get the order. It was ready and just sitting there. The order was on the screen flashing red because of the time waited. they clicked it off the screen and continued on they clicked it off the screen and continued on The food was cold. Definitely just gonna drive further to the New Caney location next time.

It's hard to answers the questions. Went in to order. It took 10 to get the food. We were going to eat on our way to shop. The sandwich was dripping in the sauce and mustard on the chicken finger sandwich. It's was such a mess..couldn't get it unwrapped. Took it back in and waited another 10 minutes to get a sandwich that could be eaten without wearing most of it. They can never seem to get your order out in a timely manner and there is always something not right.

Waited 50 minutes for my order with 3 other patrons in the store. Ended up leaving without my order and wasn't in a rush. This location would be faster driving to another location.

I swear this location went downhill, all the employees who work there sound miserable, especially the lady who has long hair young Hispanic works the drive thru.

Figures!!! I go through the drive thru to get a burger and they cant get it right. I knew I should if checked it before I left.. so order a sweet and spicy burger. The only thing I ask to change is add grilled jalapenos and no mustard. That's not hard to make it right, its on the receipt. Get it and go home. Start eating and dont taste onions, jalapenos, sweet and spicy. So nothing on the burger but cheese, bacon, and meet. REALLY!!! I was so hungry i just went home and ate part of it. Why cant anyone listen to get things right!!! I wasn't going to drive back?? Just let people to check your food.

We usually prefer this location over the new caney location but today the lady was highly rude for no reason we would not come back if she's there. We told her about a deal and she blew us off and when she had to do another order she got annoyed with us.

RealLife #Reality Campos

Let’s get right into it. Too much grease on those fries. The place is busy but why not tap that grease off those fries a lot better. Lazy, and whata needs to have a break room, all this sitting at a table to eat while customers stand is unacceptable. Or smoking in the front while the place is swamped is not a good look.. get them a break room.

We live in Porter TX. We don't go to this whataburger anymore. They are almost entirely focused on the drive thru. If you walk in to order...expect to stand there while staff glance at you but keep…

We live in Porter TX. We don't go to this whataburger anymore. They are almost entirely focused on the drive thru. If you walk in to order...expect to stand there while staff glance at you but keep…

Bad handling manager. Drive through girl didn't listen good cause some noice on her ear then I asked someone else young manager coming to window with angry face and full attitude mode lol I just make…

waited forever for our food. Three people working. One is sweeping, walking around and wiping things down. The other took our order and then went on break I guess. The third was working the drive t…

The worst whataburger I have ever been to! Uncooked, cold burger! I definitely will not ever be coming here, again.

Returning back home my husband and I decided to get fast food! Not fast at all!!! it took 30 minutes to get hamburgers, our order had vanishes out of the blue! Not only was the customer service poo…

Whataburger, what kind of meat did you serve us on our burgers tonight? I could not even chew some of it and the new Southern bacon Double Burger is nasty!! I will not be back!!

Whataburger, what kind of meat did you serve us on our burgers tonight? I could not even chew some of it and the new Southern Bacon Double Burger is nasty!! I will not be back!!

By far the worst experience I’ve ever had at a Whataburger. It took me 43 minutes in the drive-through to receive my food. And of course when I received it it was at room temperature The best thing about my meal was the Dr Pepper. It was a two lane drive-through I would’ve left but I couldn’t get out… I was extremely late to work. I will never ever stop by this Whataburger ever again. I will tell all of my friends and anybody else that I can to stay away from this Whataburger

I stop here every Sunday morning and order the same exact thing. Most weeks the service is ok but never is it what I call good. Today, I ordered the meal and the guy that took my order thought I just wanted a biscuit and hashbrowns. They made my sandwich, put in the biscuit and the sack sat for 4 minutes until the lady up front realized that no one had dropped hashbrowns to fry. This took another 3 minutes. There is a lot more to it than this but the short story is that I only received 1 BEC sandwich and it was cold from having to sit and wait. I think I am done stopping here... very frustrating!

Horrible worker at counter for 2nd weekend in a row. I never say anything but line was out the door because they had one register open. You are better than that. Other workers sitting around with a large drive in and in store presence. I had an issue with hamburger last weekend and same worker asked me what you need? Very rude and I can tell this was the last place she wanted ro be at.

There's a code pad in the restroom, that's a no no

I don’t understand. I come inside to order HOT Fries. I asked.. please can I get hot fries. They bring me cold fries. Please I asked for hot fries. They mixed hot fries with their old fries and bring me those nasty fries. I ask them one more time.. please cook me fresh fries and don’t mix them. What is so hard about getting hot fries. There fries are nasty anyway. That’s why I stopped eating at Whataburger. Ok, I’m for sure done with Whataburger. Never going back again. It’s too painful to fight for Hot fries with my cheeseburger.

If I could leave 0 stars I would, yesterday I came because I wanted to enjoy a burger, I ordered it without mustard and without pickles and asked if I could get any mayo in it, they took my order and PUT PICKLES AND MUSTARD IN IT I repeated twice I didn’t want any pickles ,mustard in it, I told them if they could change it they said yes it took about 30-45 minutes I got mad and asked if my burger was ready only then they gave it to me if it wasn’t for me asking them I wouldn’t have gotten my burger this is the worst service I’ve gotten at a whataburger definitely will NOT BE COMING BACK!

Last time we had went, last week, we had great service. However this time not only did they possibly give our food to the other car that had been in line less than a minute and peeled out of there like they were guilty, they tried coming to us telling that they had lost our order and then accused my father of lying about a missing fry and gravy. The manager was very rude. I don't usually give bad reviews and I let it go, but not this time

Go up one exit to Valley Ranch. 20 minutes in a drive thru line after ordering 2 pancake platters and biscuits in gravy. Zero explanation when the food was finally slowly walked out to my car by some halfwit teenager and then I get home with half my order. Call back and talk to a manager who sounds 12 and get an offer to remake my biscuits and gravy if I drive 10 minutes back. Thanks guys.

This has to be the nastiest Whataburger I’ve ever came to in my life.

You guys lost A LOT of business tonight. Had 6 cars in front of me in the drive thru. In 20 minutes, the line only moved up by on car. No less than 10 cars behind me gave up and left which finally gave me room to back out and leave. Ridiculous.

This is by far the worst Whataburger ever. They are the most incompetent people ever. How hard is it to read how I want my order. This may be the closest to me, but I refuse to go back to this one. They never seem to get it right. I stopped coming to the porter location due to this issue. I placed an order tonight by mistake at this location, I just knew it was going to be screwed up. Please do not go to this location. The one on Northpark is the best and I have never had an issue . Porter location needs more training ASAP!!

This has to be one of the worst dining experiences of my life. I ordered online to pickup through the drive-thru. I arrived at 11:55 and the line was pretty long. Usually it moves quickly, so I didn't think anything of it. What I didn't realize is that there was only one manager and one worker working. By the time I realized, it was too late. I was trapped in line for 55 minutes of hell. I spent 15 minutes at the speaker alone before they even asked me if I wanted to order. I misheard the cashier and pulled out to the second lane and waited for my order. I was then told that I had to come inside and pickup my order. So I was pretty furious. I understand that they were short handed and very busy, but it was just a ridiculous experience. I honestly feel bad for snapping at the cashier for wasting my time when I picked up my order inside. I know that it's not her fault. I just finished working an 11 hour shift and I'm exhausted, so the last thing I wanted to do was wait an hour for my food. Somehow my food was cold by the time I received it. So I'm guessing that it was made sometime while I was trapped in the drive thru line. Needless to say, I'll never be eating at this location again. The district manager needs to step things up at this location and make sure that they are fully staffed. The manager offered me a job while I was complaining about waiting so long for my food. Lol The cashier woman seriously needs a raise. No one should have to work in such a terrible situation. The poor woman is a saint for not walking out and quitting. I would highly advise any Whataburger lovers to skip this location and visit the one in Valley Ranch or on Kingwood drive instead.

This place forgot most of my wife and I's order and only provided three out of the six items we ordered. When I went in to show proof that they forgot most of our order with the receipt, I got looks as if I was lying. When we were finally provided the food that we ordered, the burger they made for my wife was cold and she had to ultimately throw it away. Will never be back as everything about this Whataburger was 1 star.

It’s 2 years now since we used this Whataburger location . The service is horrible still. We order 3 order jalapeños sliced for our meals. We got one container with 3 slices of jalapeño. The other 2 didn’t even get placed in the bag. So went back to get them to fix the issue. Then they gave us 3 whole jalapeño. Then for third time had ask for the sliced jalapeños. How hard is it to get order right. Who ever manages this location needs to find a new job. I will always. Go the valley ranch location. This location really does not care about the customers. I sure no one reads these complaints. If they did . The issues would be addressed by now.

laura gibson horrible manager corporate should do something about her✌🏽

Just drive the extra few minutes to northpark or valley ranch, this place is NEVER fresh.

Jacques Ledoux

If it was possible to give zero I would. 20 minute wait to pay 26 dollars for cold burgers and fries and forgot the onion rings. Horrible service and even worse food.

Cooter Dawson

This used to be the good whatburger. I don't know who they've hired for nightshift but I waited at the window for 15 minutes and saw my food ready but no one wanted to take my payment or give me my food. Yall suck

Selina Perez

If I could give zero stars, I would. We went to the drive thru on a Thursday night between 6:40 and 7:10 pm. Our order was quite simple, (2) meals and an extra drink and fries. The line was slow moving, but it's usually the case during the peak of typical dinner hours, so we didn't really expect speedy or even exceptional service. #1. Burger Prepared Incorrectly: My son found one single square of lettuce in his "plain" burger. I mean, why? We ordered it plain and dry, which the sticker on his burger wrapper clearly indicated. #2. Burger Half Hazardly Prepped: My burger had huge chunks of lettuce root that weren't even fully chopped and fell out when I lifted my burger from the unfolded wrapper. I didn't even bother to chop it, so I threw the lettuce away. #3. Disgusting Fries: My daughter started to eat her fries and realized several were hard and undercooked, yet others were soggy and wilted. The same was true with my husbands fries. They looked transparent and soft with zero crispness whatsoever. #4. Horrible Customer Service: I called to talk to a manager, Leah, the manager on duty, answered. I described the food we were given and emphasized how it lacked in quality and freshness. She quickly apologized but didn't sound sincere in the slightest and said she would talk to the workers in charge of the fryer and, in record haste, bid me a good day. I paused for a moment as I was really taken back by her lack of empathy or remorse but she just sat on the line in silence, it was obvious she didn't care, so I hung up. I wasted my hard earned money on cold, crappy disgusting food and another minute and 22 seconds of my life talking to a poor excuse of a manager. This individual clearly has little to no managerial skills. No wonder the lines were out of control, people were complaining, and the double drive thru lines were so backed up.

Mrs Miranda

After a long night I figured this would be an easy quick meal. Bad CS Katherine was busy writing on a coworker’s apron. The wait for our meal was about 20 minutes. We ordered a chicken strip meal and the chicken was missing. Only received the fries and toast. I called the restaurant 3x before I received an answer. Katherine answered and had a hard time giving her name. Katherine kept referring to herself as the manager. I was told to return to the store for a replacement meal and if I want a refund I need to go to the store. I’m tired and this was suppose to be an easy evening dinner. Now I’m out of money and out of a meal.

Review This

This whataburger has declined over the last visits but my last one was the worst whataburger experience ever.. gave me unacceptable, poorly mixed shake with no flavoring.. had it remade 3x then the manager tried to address the problem but was very rude about it, she laughed in my face about the whole situation. Came the next day & the day manager was okay but really didn't accommodate the situation & didn't ever apologize. Will not ever spend money at this location again. Wasted time, money and gas dealing with this whataburger.