Kyra and Ean Lavelle

Ice Cream was great, however, the customer service was horrible. The girl on headset/window seemed unsure about what our order was and then did not repeat our order to confirm until after we asked. Not only that, she also did not seem to care at all when we were at the window. In addition, our blizzards were partially melted, overflowing/leaking down the side of the cups, and messy.

Brandon Millus

Asked for fresh 6 piece and got home to find out I got old fries and chicken strips that were dropped back into the fryer ended up given two to my dog cause I couldn’t even eat them. I used to loved eating here but im starting to not like it anymore.

For the second time I’ve been told that I can’t order a burger because it was too close to closing time. This time was ~15 min before closing, the last time was 30min. Maybe more. And after I was denied tonight, the cook was rude, threw his hands up, and said we’re closing in 10 min for the holiday.

Lilly Adams

The lady that took our order didn't know what she was doing. She couldn't answer our questions, the chicken strips were a lot smaller than advertised in the picture, got about 6 fries, and our blizzards were left out and got melted. The lady still tipped the blizzards over even when they were clearly melted, it dropped onto the table and all she said was sorry and still served them to us. Everyone working there didn't seem to know what they were doing.

Brent Singleton

Walked in at 10 am, nobody said a word to me, the person at the drive thru looked at me 4 different times and never said a word to me nor tried to take my order. Worst customer service.

Rico Archibeque

The absolute worst food I've ate. I'm mad about it to because I've never ate at a Dairy queen before definitely won't again mind you they have great customer service well the lady that took our order was amazing she even did her restaurant figure eight which seeing that is impressive that places still use that method! But the burnt meat over sauced burger to the still frozen fries we all got frozen fries. They weren't even busy! The guy wasn't having it on the refund. I don't argue so we just left!

cathy williams

Went to this dairy queen this afternoon and when I put in my order for the drive through they said it was 3.49 for a small cone...... I was wondering when I pulled up why there was no one in line at the drive thru and no cars in the parking lot. Once I no heard the price realized that the prices where so outlandish that no one in their right mind would be there. Canceled my order and won't be back with those prices.

Debbie Simmons

My husband and I spent the day outside scraping and painting our garage today, and I was not wanting to cook supper. So, we decided to go to Dairy Queen( big mistake). We have not had very good experiences at this facility since the Taylor's sold it. Our order was over $30, and not worth it! It was all messed up. Didn't get what we ordered and it was cold. We even waited for awhile at the window. This is the worst place in Independence, Kansas to eat!!!!

John Droz

The fries and toast was cold. The onion rings had been heated for so long they were hard as rocks. The chicken was barely warm. It was obvious everything was pre-cooked as my order was in the window before I finished paying. The lady assured me everything was fresh. Never did apologize. Said she could warm up my toast.

Shaelinn Hardesty

I paid for extra ranch. I got none at all. I got 2 chicken strip baskets, with chicken strips so burnt it was falling apart, and like 10 fries, literally. If a customer pays extra for ranch, and gets chicken strip baskets. Please give them what they asked for and paid for. This is ridiculous. Pure laziness.

Codie Whatley

Yet another restaurant falling short do to the pure laziness of employees that are just there for a paycheck. The fact that the employee dump half of the blizzard on the ground, and his hand, and then flipped back over, still gave it to my wife, and sent her on her way is appalling. We need to do better than this. It's just unacceptable. Melted ice cream and poor customer service. Tried to include a picture, but two blizzards, completely melted, and one overflowing the cup causing quite the mess in our car.