Burger King

Larry Green

First of all, I want to give a huge shout out of appreciation to everyone that is willing to work during these difficult times. That being said.. I have to say I had an amazing experience here today. Drive through was quick, person taking my order was tired, but friendly. And when I got my order.. well. It was only an impossible whopper meal, but just look at the sandwich they gave me. I've NEVER had something look as close to the advertised picture before and I was just amazed. Awesome job to this crew. You can really tell that they enjoy their job.

Katelyn M

Came here 15 minutes before closing to redeem our Tmobile Tuesday free whoppers. The lady at the drive thru was friendly and helpful. Food came out fast even with modified burgers.

Food was very good and fresh! Staff was very welcoming and amazing! will definitely come back

i believe her name is Valerie young talk lady is very nice and professional offered me a free ice cream cone Thank you so much for your service , Awesome work ! 🍦🌞

The guy at the window did the best with what he had. The AI is the worst, The ice cream machine and coffee where not working but he was friendly and took our order fast at the window. And the fries were super fresh.

Food was very fresh and good, i love coming to this establishment in particular, staff is very welcoming and amazing. The whopper was super fresh and so were the fries. Would recommend this burger king!!

food was amazing, they changed how they wrap the whopper and it’s perfect with the half wrap and box, crew was also amazing.

Food was amazing, the new steakhouse whopper is pretty good, the atmosphere and service was amazing as well never have an issue when i eat here!!

Very clean restaurant. Extremely clean bathrooms and the people were super cool. I do GrubHub so I see a lot of restaurants. This is one of the nicest ones I've seen

Clean and very nicely remodeling job of this Restaurant And the food was very fresh and hot I would highly recommend this place to eat

cesar

Food was amazing, the new steakhouse whopper is pretty good, the atmosphere and service was amazing as well never have an issue when i eat here!!

LuGrainzy

Clean and very nicely remodeling job of this Restaurant And the food was very fresh and hot I would highly recommend this place to eat

Alicia Rubio

The guy at the window did the best with what he had. The AI is the worst, The ice cream machine and coffee where not working but he was friendly and took our order fast at the window. And the fries were super fresh.

jesse diaz

Very clean restaurant. Extremely clean bathrooms and the people were super cool. I do GrubHub so I see a lot of restaurants. This is one of the nicest ones I've seen

Connor

Food was very fresh and good, i love coming to this establishment in particular, staff is very welcoming and amazing. The whopper was super fresh and so were the fries. Would recommend this burger king!!

Oscar

Food was very good and fresh! Staff was very welcoming and amazing! will definitely come back

Isak Guzman

i believe her name is Valerie young talk lady is very nice and professional offered me a free ice cream cone Thank you so much for your service , Awesome work ! 🍦🌞

This place is hit and miss. Last time we came, fries were old and super salty. This time fries were fresh and delicious. Burgers are always on point. Customer service is also hit and miss but almost always great. Definitely the best fast food burger chain in this area.

Employees were pleasant. However, the bathroom stank and looked as if it hadn't been cleaned in some hours. The nuggets were pretty good, better than McD and can't beat the price (10 for a $1). The spicy chicken sandwich wasn't bad, nice and such but didn't taste as good as the one Jack offers and they only had American cheese, no Swiss. The lady who took out order gave us 2 cookies with or meal which was a pleasant surprise.

We use a coupon when we go here. U get 2 whoppers, 2 large fries & 2 large drinks for (around give or take) $14.49 +tax. It's a good deal if u r on a budget.

The food we ordered was very good. Fresh and hot. We walked in the service was great and friendly. I also noticed how clean this burger king. It was immaculate. Even if they dropped my burger face open on the floor. I still would have eaten the burger. The food was yummy. The service was excellent. But the reason I'll be coming back is. How clean. Nice and tidy this burger king was. Definitely be coming back.

Great burger king. Food fresh served with a smile and nice atmosphere

Fadila Brunson

Great burger king. Food fresh served with a smile and nice atmosphere

Used a coupon to get two whopper combos. Good portioned fries and access to fountain soda. The tables were dirty had to clean the bench and table myself. But then again it was first day of re-opening.

Tables are dirty, and windows are dusty and messy, just like a monthly wipe. There are tissues on the bathroom floor and trash cans overflow. Cleaning increases customer satisfaction.

Jerry Park

Tables are dirty, and windows are dusty and messy, just like a monthly wipe. There are tissues on the bathroom floor and trash cans overflow. Cleaning increases customer satisfaction.

The food was great, but my praises stop there, unfortunately. I've never had an issue with this location before today, but today was too bad to ignore. They had an AI try to take my order, I say try because it was very pushy and kept cutting me off and didn't like to work with any customization (at a place that says "have it your way" that is pretty bad). After it cut me off twice and took forever between prompts I asked to order with a real person instead. The staff also told me that everything was in the bags, but when I checked my order of half-sies wasn't there. They did apologize and give me my missing food once I went in and mentioned it, but even without the missing food the AI experience was so bad and off brand that it makes me want to avoid this BK location in the future. Side note: They asked me to back up, presumably to help drive thru times. I have no issue doing this at most places, but given how terrible the experience was trying to order from the AI, I was hesitant to help because that is what made the whole ordeal take longer.

Rebecca Lynn

The food was great, but my praises stop there, unfortunately. I've never had an issue with this location before today, but today was too bad to ignore. They had an AI try to take my order, I say try because it was very pushy and kept cutting me off and didn't like to work with any customization (at a place that says "have it your way" that is pretty bad). After it cut me off twice and took forever between prompts I asked to order with a real person instead. The staff also told me that everything was in the bags, but when I checked my order of half-sies wasn't there. They did apologize and give me my missing food once I went in and mentioned it, but even without the missing food the AI experience was so bad and off brand that it makes me want to avoid this BK location in the future. Side note: They asked me to back up, presumably to help drive thru times. I have no issue doing this at most places, but given how terrible the experience was trying to order from the AI, I was hesitant to help because that is what made the whole ordeal take longer.

First off I order 2 regular chicken sandwiches at the drive thru! But then they lady asks me what kind that there was 3 different kinds so im thinking 3 different flavors! So again I say I just want the regular ones! So they give me 2 chicken Jr's! I was so upset it ruined my appetite! But that's not all when I got to the window I wanted to add a freeze drink to my order but the cashier says that there is no add on's at the window! So ya I was upset wen I got home and noticed the sandwiches were the small ones! Totally ruined my lunch!!!

Rude service. And FYI when you order 5 fries you have to pay for your sauce. Ketchup is free.

No receipt provided which was strange. You know what's worse than soggy fries? Cold fries. Like I have no clue what happened but my fries were legit cold to the touch. So because they didn't provide a receipt how do you submit a complaint? You can't. 🥲

Came through the drive thru, there was a lack of customer service but I am more focused on the food and when I ordered the 2 for $7 Original Chicken Sandwich I asked for easy mayo. The wait was longer than usual and when order was received they both had extra mayo, a bush of lettuce and the bread was soggy. Disappointed.

Ok, did I still eat most of the sandwich? Yes. We're out (family of 6), hungry as heck and I'm not about to get back in the line. Now, normally, the quality of the burgers is good. I also usually only get Whoppers from here so perhaps my bad for trying something new and seemingly healthier than beef. Anyway, about a third...no, one quarter of the chicken sandwich was over cooked/heated. The rest of the sandwich was trash. I got the $6 box that comes your choice of sandwich. I.e., Whopper, crispy or spicy chicken sandwich. It also comes with a small fry - also trash since I really only got about 6 good fries out of the box - which looked like I got the scraps that we're at the bottom of the fry basket. Small drink and two cookies. Now I know there's no such thing as quality junk food but damn, the cookies could have been used as ninja stars. So over all while we usually enjoy our cheat days at this Burger King location, my meal today was utter garbage.

Rae

Ok, did I still eat most of the sandwich? Yes. We're out (family of 6), hungry as heck and I'm not about to get back in the line. Now, normally, the quality of the burgers is good. I also usually only get Whoppers from here so perhaps my bad for trying something new and seemingly healthier than beef. Anyway, about a third...no, one quarter of the chicken sandwich was over cooked/heated. The rest of the sandwich was trash. I got the $6 box that comes your choice of sandwich. I.e., Whopper, crispy or spicy chicken sandwich. It also comes with a small fry - also trash since I really only got about 6 good fries out of the box - which looked like I got the scraps that we're at the bottom of the fry basket. Small drink and two cookies. Now I know there's no such thing as quality junk food but damn, the cookies could have been used as ninja stars. So over all while we usually enjoy our cheat days at this Burger King location, my meal today was utter garbage.

Came for my very first time after living in Redlands 10 years , my son got a gift card and wanted to grab himself dinner. So we went through drive thru to order a bacon whopper meal at $16+ to only have hair all over his food! I called this location immediately 30 x and nobody picks up the phone line. Not only have we never came to eat here but terrible via service and poor quality food that has long women’s hair all over it.

The cashier couldn’t help with my order so had to go to another Burger King. The cashier needs more work since she has a job dealing with helping customers. The date is February 6 2024 time is 11:20. So much for having it your way.

I'm not sure what you've done to those delicious and juicy Whoppers. We've tried 3 different times lately thinking it may have been a fluke... but no, that wonderful juicy charbroiled tasting burger patty now is dry and tastes like it's microwaved. I guess another good burger bites the dust. Too bad.

I swear customer service has gone out the window with these company’s and people working for them. The quality of the food is terrible. I know things are expensive but if your going to stay open keep the good quality food you advertise. And for goodness sakes do not pay these kids $21 to give us a attitude and not put the extras we ask for and PAY FOR 🤦‍♀️ so sad.

My co-worker and I were discussing when was the last time we had eaten at BK. Neither one of us could remember, it had been years for both of us. I ran some errands after work that brought me near this BK. The drive thru was empty so I decided to take a leap of faith. I tend to judge based on how well you do the simple things on the menu, so I just ordered a 2x cheeseburger. It came out super fast and the appearance was not inviting. The cheese wasn't melted and when I finally took a bite the bun was cold. You got my $2 but it might be few more years before another visit.

Ordered 2 Ghost pepper whoppers, sat in drive thru approximately 10 to 15 minutes with only 2 cars ahead of me. Got home to find 2 regular whopper. Absolutely will not be returning. Officially worse fast food experience.

We were hungry Saturday at 10:10pm so I looked up Burger King in Redlands because we wanted to try the new Steakhouse Burger. Both the Google Business Listing and the BK page indicate they are open until 11 so we took the 10 minute drive. We arrived at 10:25pm. There was one car in the parking lot but the lights were out inside the dining area. We pulled into the drive thru but nobody was working. Apparently their hours are incorrectly posted or someone wanted to go home early. We had to take our business somewhere else along with the three cars behind us. I called the corporate office and the call taker said "I hate that we're losing money and you took your business elsewhere," not "Sorry for your inconvenience." Horrible customer service from the bottom to the top

Lame. This place closes the lobby due to the rain. How pathetic. I won't come here again and lost a customer.

Chicken is over cooked and nuggets are always dry as well. Couldn’t even get my order right... was suppose to be “Bacon & Cheese Whopper”

Spent $ 35 dollars really hungry! Didn't get any of my order right? Burger was warm fries cold and felt like they been sitting there! No new items that were advertised and shake machine down. Would not recommend or go back!

New drive thru is the worst, couldn’t even customize my order. I’d rather order with an actual person and know my order will be correct.

Went through the drive thru, and was helped out by a younger guy. So he took the order and I pulled up, as I'm pulling up there's 1 car in front of me he hands the food and I'm up, soon as I get to the window he takes my payment and hands me a bag. I'm thinking in my head ok that's a little fast but I look in the bag and I see what looks to be my order so I drive off. I get home and I'm taking my sister's food out, I'm looking for the right food and nope. WHOLE ORDER WRONG! So I spent money on food that wasn't correct and possibly could of been cheaper than my actual order. Wow. So I went back in and everything was taken care of. They replaced everything with no problem, food was also hot and fresh so I'm coming back and that is why the ratings have changed.

We were very busy and starving. We went in the drive thru to grab some food and go home. We came here specifically because they serve Impossible Burgers. At the speaker I ordered 4 meals all exactly the same. After hearing my order, the employee just said, "total at the window". When we got to the window (we were behind two other cars) she said the total was $12 and change. I said, "for all four meals?" She was completely confused. I held up four fingers and said I ordered FOUR meals all the same. She huffed and rolled her eyes and turned back to re-enter our order. She brought 3 drinks to the window, said the total was now $36 and change and did I order the same drink on all 3 meals. After a moment of stunned silence, I just said yes, paid, and left. The food was hot, but the fries left a greasy after-taste implying the oil is old. Yeah, not coming here again.

We just got food from here and my husband had black hair in his whopper that he pulled out his mouth, and his fries also had a black hair. Very disgusting! Also, My spicy chicken sandwich was just thrown together like they were too lazy to make it properly. This place used to be good and now it's gone down hill. This was night shift crew. We won't be back.

Drive thru sucks it's a automated machine and doesn't take the orders correctly so sad you upgraded the restaurant and horrible services and them you go to the window and they make you back up id your order is not correct all because no human taking your order

Food is always good, EXCEPT This location needs new employees-- the tall young light skinned girl with long blond with streaks dyed hair needs a new attitude adjustment, her eyes rolling gestures are a thing of high-school, No Wonder She's Here Working Minimum Wage Burger Joint. Had to open sealed bag to make sure all our to go items were there-- she assured they were when we were missing 3 orders of fries. And she's standing there gossiping with manager with black mouth mask on. Spent $46.49 = which won't happen again at this location, I'll take my money and go elsewhere. I'll Be Doing The Receipt Survey aswell

WishUknew

Food is always good, EXCEPT This location needs new employees-- the tall young light skinned girl with long blond with streaks dyed hair needs a new attitude adjustment, her eyes rolling gestures are a thing of high-school, No Wonder She's Here Working Minimum Wage Burger Joint. Had to open sealed bag to make sure all our to go items were there-- she assured they were when we were missing 3 orders of fries. And she's standing there gossiping with manager with black mouth mask on. Spent $46.49 = which won't happen again at this location, I'll take my money and go elsewhere. I'll Be Doing The Receipt Survey aswell

I used to come here all the time, but I’m done with this place, now that they have AI taking drive-thru orders. It’s the same reason I haven’t been to Carl’s Jr. in over a year. I just refuse to support that practice. Peace out, Burger King. Get rid of your AI.

Service: They've gone to AI order takers at the drive through. And, they don't work. Had to tell it to delete and start over four times before it got my order correct. No way to get to a human. Food: Onion rings were cold. And how is a burger and onion rings $15?

Place closes early all the time sometimes even hours before they’re supposed to close and a few times that we’ve gone there during the daytime. The food quality sucks and customer service skills for these workers are absolutely horrible.

Wow... Horrible food. I haven't been to burger king in years and now I know why. Horrible service, over priced for dried out food. Save your money.. Gross. What happened to the good old days? Seriously. Wake up management.

Natasha Sartain

Place closes early all the time sometimes even hours before they’re supposed to close and a few times that we’ve gone there during the daytime. The food quality sucks and customer service skills for these workers are absolutely horrible.

Rob Clizbe

Service: They've gone to AI order takers at the drive through. And, they don't work. Had to tell it to delete and start over four times before it got my order correct. No way to get to a human. Food: Onion rings were cold. And how is a burger and onion rings $15?

Dianne Forte

Wow... Horrible food. I haven't been to burger king in years and now I know why. Horrible service, over priced for dried out food. Save your money.. Gross. What happened to the good old days? Seriously. Wake up management.

Doug

I used to come here all the time, but I’m done with this place, now that they have AI taking drive-thru orders. It’s the same reason I haven’t been to Carl’s Jr. in over a year. I just refuse to support that practice. Peace out, Burger King. Get rid of your AI.

Shanye Jones - Martin

New drive thru is the worst, couldn’t even customize my order. I’d rather order with an actual person and know my order will be correct.