Rok N Fondue

Q

Cons: the gratuity fee that they charge you and don't tell you ahead of time. The chips they give you for the fondue were stale. Smh. The table was still dirty when we arrived and we were the first people to arrive when they opened. Pros: Our waiter was great, she was very helpful. The alcoholic drinks were delicious. The Rok meals were pretty good, but they are a little stingy with the seasonings. Nice atmosphere over all.

Dillon Kirkpatrick

Definitely could never recommend this place and would even urge others to stay away unfortunately it's the only fondue place anywhere that I know of so I guess I'll just go back to never eating fondue or making it at home. Honestly so disappointed in this place our experience was overall fine but the restaurant itself ruins the experience for itself. The food actually was actually pretty decent and had good flavor and the drinks were well made, those are pretty much the only parts that were good. We arrived about 30 minutes early for our reservation and they were unable to seat us which is absolutely ok, but the reasoning was that they had just sat a table, as in a singular table so they were unable to seat us. When we get in finally there is a total of 4 other tables one of them is a table of seven and the rest were a 4 3 and two 2's also a single person at the bar. First round of drinks took about 10 minutes from order until arrival and were great. We ordered the cheese with sun dried tomatoes (All cheese pots are $25 and the optional sausage and pickles for $10. The dipping stuf came out (literally a tiny bowl of apple slices a few pieces of bread some chips and a little bit of veggies) and the $10 upgrade for the sausage and pickles was a total rip off is size while the sausage was pretty unspectacular. The cheese we chose remained pretty gloopy nothing like you'd expect at a fondue place or as fondue cheese, the portion size with 3 of us (2 adults one 6 year old) who were trying to be considerate of each other and not take too much cheese is one bite, was absolutely tiny and we barely made it through about half of the provided accoutrements before the cheese was absolutely gone literally such a rip off amount. Next we order led the lamb chops and with the side of wine mushrooms and broccoli, they messed up and gave us a side of mashed potatoes as well. The lamb chops were $46 and came with the most abysmally anemic 3 "lamb chops" which it took a literal 2 bite for me to eat all the meat and my 6 year old finished it in 3 bites I don't know what their margins are but it can't even be close on the lamb chops. We had also ordered a cocktail when we ordered the lamb which took in the ballpark of 20+ minutes to receive. We asked about it every time the server stopped by and she kept assuring us that it was on its way, at the 10-15 minute mark we saw the ticket print so the bartender made and dropped it off after ~20 minutes. We continued to eat all of our waters were dry because they never had been refilled so I walk up to the bar the bartender isn't there. I can only assume the gentleman was the manager because he had a button down shirt who was just standing there talking to someone and asked me what I need I told him it's be nice if we got some water he said it'll be right out walked away and after literally (I genuinely mean a real 15+ minutes I timed it) 15 minutes the server comes by and says she'll be right back with some water and I still have to get back up and get water from the bartender. We chose to just go across the street and grab ice cream for dessert I am extraordinarily surprised this place is still in business and that would still be the case if I soley meant because portion size and prize alone.

Leslie

I absolutely adored this place and have been coming here for years! Unfortunately, it was just bought by the same company as Don Orange and Cedar Agave. Came today for happy hour, or we thought. I asked what white wine was on happy hour and that is when he told me they no longer have happy hour since they were bought out. This was after we had already ordered drinks and apps. Happy hour was still up on the website and in the menu. Bye Rok n Fondue, you were fabulous while it lasted.

Richard Rosas

This establishment used to be our go-to spot for special occasions—birthdays, anniversaries, and more. Most recently, we visited for my son’s 10th birthday because he loves cooking and was excited about the interactive dining experience here. Unfortunately, it was a deeply disappointing visit. While I understand that prices have increased everywhere, the portions here have noticeably decreased, and they now charge extra for butter—the essential ingredient used to cook food on the hot rocks. But the real issue was the service, which was unacceptable. The server took our drink orders and then took 20 minutes to bring them—except for my wife’s. She waited 30 minutes only to find out, after we asked, that her drink was unavailable. No one informed us it was out of stock; it just wasn’t brought to the table. Additionally, I had to repeatedly ask for a refill while the server came by several times, looked at my empty glass, and said nothing. Our food took 50 minutes to arrive, and when it did, we weren’t given the tongs needed to cook our meat. We had to wait another 10 minutes for those to be brought over. Beyond the poor service and reduced portion sizes, the automatic gratuity of $72 added insult to injury. I have no issue tipping generously for good service, but this experience was far from deserving. Our total bill came to $457.52 for four adults and two children, and unfortunately, this will be the last time we visit. It’s disappointing to see a place we once loved decline so significantly.

QueenNoir

I just had an absolutely TERRIBLE night here. The shorter female waitress was responsible for taking care of us, but completely dropped the ball. She was constantly running around the restaurant, even though it was not that busy. This may be a fault on management for being short staffed, but this waitress did not even TRY to even pretend like she cared about us. Took us 45 minutes to get water and that only happened after we asked another waiter for it. She took our order after a while, and my fiancé’s entree came out. After 20 minutes, my fiance had finished and my food was nowhere in sight. Turns out, the waitress just didn’t put it in the system at all! And didn’t even care to check in on us once to even notice that mistake. When she finally noticed this, she said it was an “honest mistake” (that’s her quote), but it truly feels like incompetence on her end. This place is too expensive for it to make guests feel like they are not valued. Food was good, but the service prevents me from ever returning.

Aíza Monteiro

I just moved to Redlands so I had never been to this place before, and as someone who went to culinary school this was one of the WORST restaurants I have been. We were ready to try it all, but after the cheese fondue experience we went to eat somewhere else instead. The cheese from the fondue looked like Walmart shredded cheese and the mix of flavors was disgusting. 🤢 Bread was cold and tasted weird, and everything looked and tasted cheap. We ordered a side of sausage that came cold and 80% of the plate was kale. Who even uses kale to decorate the plate anymore? The staff was sweet and nice but I never want to go back to that place again. It’s 2025, if you want to charge prices like that you need to deliver good quality food.

Andrea Cheri Hecht

I was a loyal lover of this restaurant since it was opened by the woman who closed the Rancho Melting Pot. Well over a decade. We've been there through the ups and downs (things got really bad for a while after the owner let go their bartender Miguel and several of the main servers), but were always loyal and returned. At it's height there were times we were there 3 or more times a week, gladly dropping hundreds of dollars each time. They were in a bad slump again and I was once again afraid they were going to go under. So I was very happy when I found out the owner of other restaurants in the same area was buying it. Oh boy, was I SO SO incredibly wrong. We went there for my birthday and spent about $1,000 and it was absolutely the worst dining experience of my life. Service was absolutely horrible. We had to keep begging for even the most basic things. Like forks to eat the food with. And water. And the items we ordered. The portions of things they kept bringing out was also seriously ridiculous. When she brought the chocolate out, I thought she was joking because we had had such a horrible experience all night. It was a shmear of chocolate in the bottom of the bowl. We had had her as a server several times in the past and had actually requested her for my birthday dinner. So I thought she was messing with me. She looked chagrined and said even she had told them she couldn't take that to the table the first time she saw it. But they insisted, that's the new portion based on the new management so there was nothing she could do about it. Lesson learned. Never, ever, ever again will I take a chance on this restaurant. New management has completely destroyed a restaurant that was already only held together by it's veteran customers. Take my advice and don't go waste your money just to be insulted, disappointed, and thoroughly unhappy.

Samuel Pickett

My wife, son and I came back to the area for a wedding after moving away for several years. We were so very excited to eat here again, this was where my wife threw my 30th birthday ten years ago. To our disappointment it was not what we were expecting from years of past patronage. No longer beer on tap, $9 for a can of beer. The spinach artichoke fondue was good, but when it came to the rock entrees we were definitely dissatisfied. No longer scallops on the menu, which is a business decision I am sure. The filet was descent, but $8 extra for merlot butter??? The sides were a disaster, my wife had to re-cook brussel sprouts on her hot rock, my sons mushrooms tasted like wine had been poured in without reduction, he couldn’t even stomach them. None of the sides were eaten. A shame when the entrees are $60 a piece. We decided to at least give our favorite desert a final chance, the bananas foster… Big mistake, it was a few chopped up bananas in a pot of milk chocolate “That is not bananas foster!!!”… We inquired why things were so different, alas, new ownership. I am typically not one to give reviews, but when I received my $300 bill and saw each side was charged extra, and for less than par food that was not edible. A huge disappointment, I couldn’t wait to leave the establishment. No, we will not be returning. Farewell, I hope the new ownership uses this as an opportunity for constructive criticism.

Lu Sol

This establishment used to be our go-to spot for special occasions—birthdays, anniversaries, and more. Most recently, we visited because my daughter loves cooking and was excited about the interactive dining experience here. Unfortunately, it was a deeply disappointing visit. While I understand that prices have increased everywhere, the portions here have noticeably decreased, and they now charge extra for butter—the essential ingredient used to cook food on the hot rocks and for each of the two sides that are offered. My son order a loin and was told they were out of it 15 minutes later. Then he was told they had no mushrooms because there was a large party. TBH the place was empty and the party was not that big. The service, which was unacceptable. The server took our drink orders and then took 30 minutes to bring them. Halfway into our dinner at 8:00 we were told the kitchen was closing we had to hurry and eat in order to place the dessert fondue. Our food took 50 minutes to arrive, and when it did, we weren’t given the tongs needed to cook our meat. Beyond the poor service and reduced portion sizes, it seemed we were given scraps. Our total bill came to $ 305 for three. unfortunately, this will be the last time we visit. It’s disappointing to see a place we once loved decline so significantly.

Griselda Ortiz

The servers were very nice and amazing but the food was trash it our first time back after many times of visiting in months. The food was so disappointing. First the lobster ravioli was cold than the jalapeño bacon fondue was watery and salty :(. When our lava rock came that was the most disappointing we decided to leave after the first bite the steak was flavorless we even paid extra for butter and shrimp. The shrimp was an extra 18 dollar as before the shrimp was large and tasteful this time around the shrimp looked like it came out of a stater brother ten dollar bag :( again the servers were great but will never be back again.