Brad Shreve

"I'll have a number two with an unsweetened tea and Cajun fries." "Two sweet teas, will there be anything else? "No, I want the number two meal with an unsweetened tea." "Oh, you want the number two combo and a sweet tea." "No, I want unsweetened." "Yes, we do have sweet tea." The manager noticed there was confusion and takes over the register. "I want the number two combo with Cajun fries and an unsweetened tea." "Sure, the number two combo, Cajun fries and a tea." "Yes, I want the unsweetened tea." "Yes, we have sweet tea." "Unsweetened." "Sweet tea?" "No, I don't want any sugar in it. Unsweetened. Tea without sugar." "Oh, okay, you want no sweet tea." "Yes." I got my number two which is their new blackened chicken sandwich, which I was excited about, plus my Cajun fries, and of course my unsweetened tea. I was concerned the sandwich was going to be too much because it was very dark, but it had no flavor. It's as if they used dark food coloring because how you can have Cajun chicken without it being spicy, I have no idea. The Cajun fries were equally meh. At least I can say the tea was good. I gave an added bonus for their dining room. I got my food to go but was impressed how comfortable it looked for a fast food restaurant. I've never liked or disliked Popeyes. Their food is just filler mostly. I thought for sure the new sandwich would change that. Sad it doesn't.

+1

sheenag

Came to this Popeyes a couple of days ago to order something and did not have sufficient funds on my debit card to cover my order though I was under the impression I did but my card was still charged and I was told afterwards that my card declined, I asked if I could still be given some kind of food after making a purchase and was told that I was not entitled to any kind of food until the transaction clears from pending and should be getting my money back. Once the pending cleared it showed that my card was charged meaning I did not get my money back and practically gave them my money with no food in return, though some of the staff I encountered here appeared to be relatively friendly and helpful I do not recommend dining at this Popeyes.

Ordered 8 Tuesday specials. I always get parked due to the amount. I was the only person in the drive thru. I got my order 2 minutes after I payed. Got home chicken was dry and overcooked dark. Looked like it was old or the just refried the chicken

The Rialto Popeyes has very poor management. Some of their rules regarding sauces etc. are petty and calculated to frustrate customers. I've noticed that they try to compensate by giving desserts to customers if they give good reviews. They do have some nice people that work there, whose hands are tied by goofy management.

Titus We

I rarely leave negative reviews, but this experience warrants one because it involved both a clear fulfillment error and an allergy-related safety concern, and the response from staff was simply unacceptable. On January 31, 2026, at approximately 5:35 PM, I placed a mobile pickup order at the Popeyes location on W Baseline Rd in Rialto, California. I arrived roughly two minutes after submitting the order through the app. What immediately stood out was how quickly I was handed the food—fast enough that it strongly suggested the order may not have been checked with any care. The food was provided in a sealed box, which meant I could not reasonably confirm the contents at the counter before leaving. In other words, I had no practical opportunity to verify that I was receiving what I actually paid for. Once I got to my vehicle and opened the package, I discovered the order was materially incorrect. It included chicken wings, which I did not order and cannot consume due to a food allergy. This is not a minor preference issue. When a customer explicitly states an allergy, it implicates basic food-safety expectations and the common-sense duty of a restaurant to take the concern seriously. I returned to the counter immediately—within about a minute—and calmly explained that the order was wrong and that the item provided posed an allergy problem for me. I was not rude, I was not looking for an argument, and I was not asking for anything unreasonable. I simply asked for the order to be corrected (a remake or replacement) given that the mistake was obvious and I had returned right away. Instead, the employee refused to correct the order and responded with a dismissive attitude. When I asked what could be done to resolve the issue, I was essentially told to “complain to the company.” That kind of response communicates indifference to customer safety, a lack of accountability, and an extremely low standard of service—especially considering I returned immediately and was raising an allergy concern. Even in fast food, there is a basic expectation that when a restaurant hands a customer the wrong item, the business will make a reasonable effort to fix it on the spot. Compounding the situation, the employee did not have a visible name tag, which made it difficult to identify who refused assistance. Transparency and accountability are not optional when a business is dealing with customer-facing issues—particularly ones involving health and safety. To be clear: mistakes can happen anywhere. What matters is how they are handled. A prompt apology and a simple correction would have resolved this in minutes. Instead, I was met with refusal and dismissal. That is why I cannot recommend this location, and I will not be returning. If management cares about consistency and customer trust, this store needs retraining on basic service standards—especially when allergies are involved.

Elaine Huerta

Stop by this location made two purchases the 5 for $10 and 1 two piece combo all we spent over $30 to find that the 5 piece was 1 breast and 4 wings!!!! You got to be kidding!!!!! This was BS!!! Feeding a family on 4 wings that have no meat….. Lost a customer….

Elizabeth Garcia

I was disappointed with a recent visit concerning a lack of policy clarity and poor customer service. The female manager refused to honor a coupon, citing 'system' issues, which contradicts previous visits. More notably, when I requested a customization—as explicitly instructed by the company's app—the manager was unhelpful and seemed unable to process the request. Furthermore, the manager displayed a visibly frustrated and rude demeanor throughout the interaction. The disconnect between app instructions and in-store capabilities, coupled with poor managerial conduct, made for a very negative experience.

irane diaz

Spicy chicken has one pickle and hardly any sauce , fries were cold and box was almost empty , my drink was also wrong flavor .

Jada Fuhriman

Walk in and signs order from kiosk, walked out. Not going to participate with a machine vs a human and service. No one even greeted, acknowledged, or anything so I walked out and went to Farmer boys and immediately greeted, assisted, and served wonderfully.

thomas

Garbage, ordered 3 orders of the Tuesday special. No one was behind me at the drive thru and the cashier told me to park in front (cool) but just for them to give me my food 15 mins later. Thats not right at all 🗣️🗣️🗣️🗣️

Ebony Johnson

Every time I come at night and order food the fries always taste like they have been cooked in dirty frying oil. I recommend changing the oil out throughout the day. I asked the workers how often is the oil changes and they said only in the morning. If the fries taste that way it needs to be cleaned more than 1 time a day.

Tlm Scott

I placed a Togo online at 8 pm to pickup at 8:50 soon as I placed an order they prompted my order was ready. I pick up my order at 8:50 get it home and the whole order was bad the chicken was all scrap pieces that didn’t sell during the day I ordered a 8 piece meal and they gave me maybe 15 pieces of dried out breading no real chicken because the were less then a 1/2 inch thick and the Mac and cheese was overcooked and curdled one big pile of mush. I called the store asking for a refund they said it was an online order so they would not refund me and that’s the way they cook the Mac and cheese. Tried online customer service and they wouldn’t give me any money back only a coupon for half of what I paid on my next visit ( Never Again) when I refused the offer they offered me 2500 points I refused the offer again asking for a full refund and I told the I still have all the food to give back to them so they can sell to someone else. Now I receive a message saying my case has been closed and to reopen another claim to start again. I tried to open a new claim online and they put me in a loop saying case has been closed. So I call the corporate office they take your phone number and hang up on you saying they will send you a txt for further assistance All it was is a link back to the online help same one that had me blocked. Bottom line they serve you crap and if you complain the keep all your money and block you from customer service. SAVE YOUR MONEY AND GO SOMEWHERE ELSE BESURE TO TELL ALL YOUR FRIENDS AND COWORKERS I WORK IN A HOSPITAL SO I HAVE 4000 coworkers and lived in the area for 60 years

Natasha Moore

Just went to get my son lunch , got home looked at the fries and laughed. Went back (the principal of it all) and told them what had happened. The manager then hands me new fries but instead of apologizing for inconveniencing me or saying “oops” that was a fluke, he rudely tells me that was a serving. Which is funny because it looked nothing like my replacement fries 😂 So rude and unprofessional. Idk if I will ever go back.