Melissa Collier

First time at Freebirds and won’t be my last! One of the best dang burrito bowls I’ve ever had! Great vibe to enjoy a great burrito. Already planning a next visit next time I’m in town. Yum.

Rob is a great addition! Great service great food we would love a Freebirds in east Austin!

Rob is a great addition! Great service great food we would love a Freebirds in east Austin!

service was good, Chris did a very good job with customer service and helping me out. will definitely come here again. Thank you Chris!

I went to Freebirds today for lunch with my husband. As always, the restaurant is very clean and the employees are extremely kind and friendly. I ordered a bowl, which is my favorite item on this m…

Delicious food. Very friendly staff. Music wasn't too loud and the restaurant was clean and well-maintained. Would definitely recommend this location.

Delicious food. Very friendly staff. music wasn't too loud and the restaurant was clean and well-maintained. Would definitely recommend this location.

Malavika Kale

First time at a free birds in the Austin Metro area. Great service and definitely a good burrito as well. Service was very friendly and very fast (it was not crowded when we went in on a Saturday evening). We got two burritos with the spicy wrap, one with beef, the other with vegan chorizo. The vegan chorizo is OK I wouldn’t call it my favorite vegan/vegetarian protein. But there are a lot of options to toppings into the burrito like tomato, onion, corn cheese, etc. The real deal are all of their sauces. Thankfully, we were warned about how hot they are and offered a taste to test of some of the spicier sauces. When the servers/labels tell you that the sauce is spicy, believe them.😅😅 The round rock University Boulevard location has plenty of seating. We’ll definitely be back for the polite service and a really decent burrito.

+5

My kids pork quesadilla was cold, the cheese was NOT even melted. The pinto beans were also cold with no flavor and some were al dente. The only thing good from the kids meal was the boxed apple juic…

My kids pork quesadilla was cold, the cheese was NOT even melted. The pinto beans were also cold with no flavor and some were al dente. The only thing good from the kids meal was the boxed apple …

I ordered on their website for delivery. Got confirmation my order was on its way. The order was not mine. I called and they said they were hoping I would call because they noticed the wrong order …

Gabi Krzan

Editing to add that they responded & I received a full refund - thank you. Placed a $50 mobile order and waited over 30 minutes past the pickup time in a hot, sticky store. Staff kept helping walk-in customers while my order sat untouched. When I finally got it, every item was wrong and was missing paid toppings or had chicken when we paid for steak. I submitted feedback on the app and never heard back. The wait I could forgive, but not getting what we paid for is unacceptable. Won’t be returning. Also, it’s crazy you guys charge extra for sour cream… another thing I paid for but didn’t get.

M A

Staff is great, the food? Unfortunately, the food has gone WAY downhill in the last several years. Chips were changed, salsa was changed, the taste in general has changed. I have stopped going to freebirds, except for my yearly free burrito on my birthday, but this years freebie was my last. I've unsubscribed from emails, deleted the app. No longer any good. Cabo Bobs is where to go for burritos in the Austin area.

Andrea G

I ordered lunch for my team and a few us were missing numerous ingredients within our salad or bowl. I called to let them know & I was told they would adjust the price to compensate however that never happened. Next time we'll go with my personal fav Chipotle.

Rhonda Howell

I ordered via Uber which provided amazing professional communication and fast delivery. On the flip side, I was excited about this first time experience with Freebirds. However, it ruined my evening. I did not receive what I ordered. I did not receive what was advertised by a long shot. My burrito was mostly rice. If I wanted rice I could have just gotten Jasmine rice from a Chinese restaurant :/ areas the receipt of what I ordered. Look at the 2nd to last picture which is from their advertisement. The first two pics are what I received. UPDATE: I was able to go to the restaurant in person today around 4:40pm. The staff was AMAZING. The manager Keiston followed through on my phone call feedback. Between him and the staff on shift, everything was amazing. Above all I appreciate their politeness, understanding, and willingness to remake my meal without hesitation 💝. Last phot is the UPDATE 💝 5 stars all around for their response and remake.

Devin Wells

Ordered delivery from this location. Completely forgot a serving of steak after I paid for a full serving of steak and an additional serving of chicken. I assumed maybe it didn’t say it on the ticket and there was confusion. Nope… Receipt says steak and chicken and yet still forgot it If you go to Freebirds don’t do delivery.

Alex T

It needs major work in costumer service. The employees making the food looked mad, depressed or moody. The portions presented were small, and when we asked for more stuff they looked at you like they were bothered and immediately yelled at the cashier to add extra to the bill. Money is not a problem, but at least make the amount worth the money!! My daughter's bowl looked like a kids meal but charged at regular price. The bathrooms were disgusting and smelled like portable bathrooms. The whole environment was sad and negative overall. I liked my over priced burrito,but for me the biggest downfall was costumer service. I dont know if we'll come back in the future.

+13

Oh my goodness, gross and inedible. I will not go back this place. It used to be something. Slow service was the best thing about the place. Reusing dirty assembly trays. Employees phones on the food…

Oh my goodness, gross and inedible. I will not go back this place. It used to be something. Slow service was the best thing about the place. Reusing dirty assembly trays. Employees phones on the fo…

Was my fiancé and my first time today, after about an hr her stomach started hurting and she's thrown up 3x. Tried calling to talk to a manager about her getting food poisoning from the round rock …

I spent over $20 for a monster burrito and it was so small. There was a time when Freebirds stood out for burritos for the price, and quality of the food, and this left me disappointed.

I spent over $20 for a monster burrito and it was so small. There was a time when Freebirds stood out for burritos for the price, and quality of the food, and this left me disappointed.

Vegetarians beware. I ordered 2 vegetarian burritos and chips and received 1 steak burrito. It took me over 30 minutes to convince someone's supervisor that I shouldn't have to pay $20.45 to have c…

Food tastes old , had a nasty aftertaste and it made me throw up right away tried to get a refund and only offered a free burrito card , if I could leave a worse rating I would

What no beer!! No beer no beer no beer, was told the liquor license was too expensive so FreeBirds will no longer sell beer. Ok TABC license $600 annually. What's the real reason, doesn't matter no…

WORST SERVICE EVER! DO NOT WASTE YOUR money! My friend and i ordered through Ubereats. It was my first time trying this place and i was so excited. My freebird bowl was completely tampered with and…

this place literally gave me raw chicken a couple days ago😭😭 my stomach has hurt for days now, be careful eating here

Marco Peereboom

Understaffed. Families get separated because of it and the firsts to order eat cold food. Additionally, the ingredients had been sitting in the warmer and were dry and looked unappealing. Used to be great but not anymore.

Mike Hall

I WAS a loyal customer. Last 3 times I went in, the place was FILTHY. Food looked like it had been there for weeks and the staff was, well let's just say less than thrilled to be there. The last few times I went, I was already there and pressed for time, so I went ahead and ordered. As they made the food I watched the slop being put in. Im not sure why I accepted it. More to the point, Im not sure why they would serve it. Food was cold and CRUNCHY. Rice shouldn't be crunchy. Steak was cold and the beans were soup. This happened twice. Giving them the benifit of the doubt, I went back today. After looking at the food line, the unhappy employees and just general uncaring attitude, I left and decided to go to Chipoltle instead. Im so glad I did. I will miss Freebirds as it was. Not as it is. Sadly, I wont be returning to Freebirds. The place is just gross.

Rachael P.

Wow. If this is what passes for a good burrito in the Austin area, I feel sorry for Texas. This was hands down the worst burrito I've ever had. And for the price? Holy overpriced garbage Batman. The steak was gristle, they were out of guacamole, out of most salsas, the tortilla was cold and not wrapped properly, so the filling just fell out to make a liquid diarrhea-esque mess on the metal tray. I took two bites for good measure and tossed the rest. What a waste of time and money.

Cianna Ortiz

It was my first time ordering Freebirds, heard lots of good things! I ordered on the app- Kids meal, Half bowl, chips+ queso. My tortilla for my kids meal was cold, and my bowl was not what I ordered, chips and queso were just ok. It was a bit disappointing as it was my first time. Don’t think I’ll be ordering again.

Nate Cates

The big steak bowl should be called the little steak bowl. For 16.99 I'd expect to get more food. The portion received felt like a half order. Only a few pieces of steak that totaled to about 2.3 Oz of meat. Not to mention some of the steak was rubbery. Freebirds has gone way downhill and should be avoided.

Erick “Eddie” Olvera

Save your money. It's hard enough to get a decently priced meal these days, let alone have it be a poorly served option. Freebirds is a failing "Chipotle" copycat. The food tastes old/reheated, the service was sporadic and unorganized, and they were out of the basic items needed to make their menu items. My family ordered walking tacos and a burrito. All of them had things to say about the food (and this coming from two children of 8 &10). My wife and I come from lower income family roots. So we know how good cheap food could be. So like I said, save your money. Just go to Taco Bell. 🤣