Nelly Martinez

Every time Isaac is our server, we have the best service. He always pays attention to the details. Sadly we didn’t have him today but if you do go to chilis try to sit in his area!

Al Ora

Had a great experience at Chili’s! I went with my significant other and we both ordered the Cajun Shrimp Pasta and it was flavorful, creamy, and perfectly seasoned. The Texas Cheese Fries were a must—crispy, cheesy, and great for sharing. Everything came out hot and fresh, and the overall experience was really enjoyable. Definitely coming back!

+14

nixrae

Burger was over cooked asked for medium. Was so busy told our waiter Sarah she was going to take the burger back but we were very hungry and didn't want to wait 20 minutes more. Other than that good experience. Will come back

Jennifer Bonham

I visited Chillis in Rowlett Tx. Let me just say...ask for James!!! He is an amazing server, turned us on to the secret menu, handled us with care, and was energetic and inviting! The fajitas with mushrooms iss the way to go and the half rack .. mmmm mmmm good! Thanks James forr an awesome experience!

Mr. SuperFunTime

Nice staff, good food, clean and comfortable. Nice bar. My food is always well prepared and my servers attentive to my needs. We have a great Chili's in Rowlett and Im appreciative of them as a Veteran they regularly honor on Veterans day.

+4

Jane Samford

The 3 for me meals are a great deal! Our chips, salad, chicken sandwich and quesadillas were delicious and served hot. Our server, James, was awesome!

Tim Thomas

We came in on Saturday night around 10 which it’s turned out was some kind of homecoming. Most people come on here to complain but I wanted to take a minute and say that our waiter Ryan was great. He had a table of about 20 girls and another of about 8 guys so we were a little worried apout getting our food and drinks. But food came out fast and our sweet tea was great. Anyway just wanted to tell him thanks and give him a quick compliment.

flower chans

Food was delicious! Got the Cajun shrimp pasta, and a cocktail on the side. Best combo! Also amazing service from Dawn. Absolutely the sweetest & was so attentive to our table! Will definitely come back & will be asking for her!

jayleen

we came to chilis for dinner and we got sat near the bar, our server Josh did an amazing job, he made sure our drinks were always refilled, made sure our food was good and we weren’t missing anything. the drinks from the bar came out fast, and so did the food from the kitchen. his definitely doing a phenomenal job! best experience at chili’s in awhile!

Robert Duckworth

I was absolutely exhausted and hungry when I came into the restaurant. Isaac’s superior service got our food out quickly and it was quite tasty. I really appreciate excellent customer service like this! He checked on us several times and we really felt cared for! May God richly bless this brother for his great service and the way he blessed us!

Irina Bocan-Collins

Great lunch at Chilli’s today! Great food, great drinks and great service ! Our steak was cooked out to perfection and the food came out in record time. The place was extremely clean and our servers Chris and Mark were extremely attentive and helpful. This is a nice hang out place for both lunch and dinner. We’ll be back soon!

Abi Balogun

Great restaurant and food. If you want chips and salsa before you meal, make sure you ask for it. The waiter will not offer it or bring it to your table, unless you ask for it. Plus, the chips and salsa is complimentary, so no charge. I particularly enjoyed the chicken and waffles that I ordered today and had to take the rest home. The burgers that my kids ordered were very big and they had to eat half of it and took the rest home. We waited about 10 minutes to be seated on a Sunday afternoon for a family of 6. We didn't wait too long to get our food after the order was placed.

Went to Chili's for a girls night out. We received excellent service from the manager Parker. He made sure that we had everything we needed throughout the meal. I will definitely be bringing my famil…

Went to Chili's for a girls night out. We received excellent service from the manager Parker. He made sure that we had everything we needed throughout the meal. I will definitely be bringing my fam…

Mark was incredible. Friendly, efficient, knowledgeable. Best lunch bartender around! Also, if you're looking for a tasty sweet treat the molten lava cake is still fire 20 years later! The vibe in …

Really good service ask for isaac he was on it was quick with everything food was good

Really good service ask for isaac he was on it was quick with everything food was good

Julian was an amazing server and i couldn't have asked for anything else, the staff was amazing

Best service all round \nDrink refills before my drink was half full. New chips and salsa without asking and the burgers were finger licking good. \nTo top off the outstanding service.

Just had the best service from our server Isaac! He checked on us, explained the menu and deals, and made sure we were having a good time and enjoying our food. He was very polite and friendly, he …

Food was great , service was great , and ambiance was great. Isaac gives the best service in chilis , forget firewheel and northwest highway. Come to rowlett and ask for Isaac get someone who cares…

i've never been to chilis before and surprisingly it was really good despite all negative reviews they have. the southwestern egg roll was amazing and pimping hot, the drinks were amazing, and past…

Mariah is THE BEST! She is always friendly and accommodating. She is very knowledgeable, and I have witnessed her not only assist customers, but her team members as well. She is a valuable asset to the Rowlett Chili's location.

Jared Guynes

I stopped into the Chili’s in Rowlett and honestly had a really solid experience. The place was clean, the staff was friendly, and everything came out just the way it should. Nothing over the top, just good food, good service, and exactly what I hoped for. I’ll definitely be back the next time I’m in the area.

I came here the other night with my best friend to get drinks and the heat literally was not on. It was so uncomfortable and freezing cold. We left and went to Applebee's. This particular night it wa…

I came here the other night with my best friend to get drinks and the heat literally was not on. It was so uncomfortable and freezing cold. We left and went to Applebee's. This particular night it …

Out of all the places we can go to we choose this. There are so many cool places to eat around the area. It's so funny. We choose Chili's. They have revamped their menu and we just keep coming back. …

My food was cold and the service was bad also we did not have that many chips!!..and the Ambiance was not the vibe

My food was cold and the service was bad also we did not have that many chips!!..and the ambiance was not the vibe

Food was great but some of the staff was obnoxious. They had the dining room closed with only tables available in the bar area but two of those tables were taken up by staff. Had to sit at the bar …

CHECK YOUR chicken!!!! Me and my friends came here after our homecoming dance and THREE OUT OF THE EIGHT of us threw up (including me) just to find out that our chicken was UNDER COOKED. Also whe…

Stevie May

Compared to most Chilli's this was not enjoyable. The waitress checked on me 3 times total.... In the span of 45 min. She even passed me by to check on others. The lady at the entrance was not hospitable. Business has a lot to do with customer service. The played the biggest part in this experience; Given the food was tasty. As a business owner I get that good help is hard to find; However bad help is as good as no help, or worse. Work on your customer service. It's what makes you stand out. Mostly anyone can make a burger and fries....

Joy

Placed a to go order. Told 15 minutes. After 25. They told me we were waiting on one thing. At 30 they called my name. I got home missing part of my fajitas. Called manager he apologized and told me to come back and pick up the corrected order. My husband got there still had to wait and was handed the bag with no apology.No anything else. Just so sad that the last few times we've been to this chili's it has just been way less than expectations and way less than previous experiences. No, one seems to care whether the customer is happy. Anymore

Worst take out service ever. I have been waiting 40 minutes for my to go order that was supposed to be ready. When I asked why it wasn't ready when the app said it would be, they said they are prio…

Chilis fire wheel. Wouldn't let us sit where we wanted in the lounge. Then they sit another party there. Draft beers don't work. Filthy. Bartender wearing AirPods behind the bar. Messed the order u…

I was waiting 20 minutes for a order that said it was already ready. I wouldn't be writing this review if it wasn't for the horrible customer service and the attitudes of the workers. Workers weren…

1 star because the Blonde manager thought it would be better to talk and joke with a customer for 15 minutes instead of helping her staff clean tables for the waiting patrons! Shame on her!!!

Ordered carryout appetizers...chicken was cold, order was wrong...won't be coming back again...stay away

Ordered carryout appetizers...chicken was cold, order was wrong...won't be coming back again...stay away

I regularly visit this location and immediately noticed a change in managers and staff. We come here purely for the appetizer, main and drink meals, but it seems like they aren’t aware of their own deals.. We repeatedly had to point out their mistakes in the bill, until it was finally resolved. Food was not the best either will have to try the Garland location.

Don’t let the employees steal your debit card here, came today and set my card on the counter and when they brought the kiosk for me to pay I looked over and my card was missing. Conveniently the manager said there are no cameras pointing at where I was sitting. Luckily before I told them I knew it was missing I already locked the card thank you God!

First time visiting this Chili’s on Lakeview Parkway in Rowlett Texas. The waitress did not greet us, yet, I heard her greet the customers at the other tables that she waited on. She ignored my request on how I wanted my tea. I told her that I wanted 1/3 of sweet tea and to top it off with unsweetened tea. She brought me 100% sweet tea. I did not drink the tea because I’m diabetic. She ignored several requests for service that we had given, including to-go cups for our drinks. I received a burger with medium rare beef on it, I did not order medium rare. She kept sending random drinks to our table that we did not order. She doubled charged us for several items and charged us for side items that came with each meal. Our ticket was double the price that it should have been. She then had the audacity to click on the 20% link for the tip. Me and my family did not deserve to be treated in such a manner!!!

This is the last time we will visit this location. Sat at the bar ordered beers no issues all going well until we ordered food. Asked for Cajun Chicken pasta with fired chicken instead of grilled because if you dont know Chili's doesn't grill chicken it goes through a salamander. The bartender said it might be an extra charge so we asked if he could confirm with the manager. The manager came over and became defensive just by me asking why they charge extra for fried chicken when it's the same protein. I mentioned this location is the only location that chargers extra. He said it's not his problem the others don't charge. We'll in my opinion it is. Your a chain restaurant and should be the same. His attitude sucked and we won't be back. Don't go here.

Ry F

AWFUL STAY AWAY!!!! Our triple dipper was wrong after repeating it 3 times and the server a guy with black hair and facial hair tried to blame US!!!. As a server I was severely disappointed in the service! Our food was wrong queso super thick and the manager came out but it was too late to fix the issue we were done.

Olga Sackett

Our family and friends met tonight for a birthday dinner and were greatly disappointed by the impatience of our waitress. Also the service was slow tonight, unlike our favorite Chilli's in Rockwall and in Garland. When we received the checks, they had listed individualized items instead of the combo prices. We asked for them to be corrected which they were. Then the last check was incorrectly made for another check that had been paid with cash ($80) We spoke with the manager, Richard, and told him our concerns and that we would not be back.

Jerri Collyear

Just ordered and picked up the chicken salad for 17.00 from Chilis in Rowlett!! Totally disgusted visually and other wise!! Don’t waste your money. Get a bigger salad at Wendy’s!! Soggy, almost no lettuce and two pieces of chicken. Have pride in the food you make or get another job!!

Brenda Velazquez

I used to come to this location about three years ago and always had bad service. My daughter and I decided to give it another try for my birthday dinner hoping maybe things would have changed for the better. Unfortunately I was wrong. We asked for a booth and were sat on the high tables on the bar side which I wasn’t happy with especially seeing the whole left side of the restaurant full of available booths and the bar full of extremely happy loud people lol. But I don’t cause scenes and I don’t like to be a bother so we sat and waited, and waited, and waited. Thankfully a young lady is “passing” by and asks if we’ve been helped. So I give her my drink and appetizer order. Again we waited and waited and waited. Finally a guy comes with the drinks whom I thought was our waiter (he was very sweet and nice) and he tells me he’ll get our server for us. So we waited and waited and waited again. Another lady comes by and says have you been helped. I explained I wasn’t sure who our server was but we were ready to order. She tells me the “other” lady is about to get off so… (which is irrelevant to me) she takes my order and I may be wrong but it was almost as if I was bothering her. Not very friendly and definitely lacking customer service skills example telling me the excuse of how the other server was getting off. Instead of sorry about the wait what can I get for you today. Hello??? Anyway food was absolutely delicious. The food did not take long and the guy was great at our refills. Really wanted dessert but I wasn’t ready to keep waiting for my server to get back. Very disappointed that this continues to happen here. I do have to say the family behind us who got there after us got the best server ever lol he was on top of it all, they made him go back and forward asking for all kinds of who knows what. Poor guy but I hope he gets the tip he deserves. I should have left my tip to him. Hopefully management or a supervisor can stay more on top of what’s going on starting from the time someone arrives. Maybe more pow wows with the team on what expectations there is for servers. Customer service is everything and it doesn’t matter how good the food is if the staff isn’t pleasant.