Those tacos are 12,000/100. Had a break up? Tacos. Drunk? Tacos. Found out after 18 years ya kid wasn't yours? Tacos. Always so consistent and delicious. Tacos.

🌟🌟🌟🌟🌟 I just had the BEST experience at the Jack in the Box drive-thru, thanks to Shakay! From the moment I pulled up, her energy was absolutely infectious. She greeted me with a warm smile and such a positive attitude that it instantly brightened my day. Not only was my order taken perfectly, but Shakay also went above and beyond to ensure everything was fresh and correct. She even double-checked my sauces and napkins without me having to ask—a small detail, but it shows she truly cares about customers. Her customer service skills are unmatched, and she handled the line like a total pro, keeping things moving quickly while making everyone feel valued. People like Shakay are rare, and she’s the reason I’ll keep coming back to this location! Give this amazing woman a raise because she’s setting the bar for excellence! Thank you, Shakay, for turning a quick drive-thru stop into such a memorable moment!

I had their bacon double smash burger and it was phenomenal. My wife loves the spicy chicken wraps. They forgot one of our drinks as we did a pick up but other then that it was amazing. Love the curly fries too.

Best damn Jack in the Box I ever been to

Their Tacos are my greatest weakness. <3

I Always get fresh food here. A very good location

Awesome prices. Skip McDonalds and Whataburger, unless you like being overcharged. Get the 2 Jack's for 5 bucks. Very well priced for those that don't want to overpay for fast food.

First time visiting a Jack in the Box! Excellent customer service from the moment we pulled up. We were greeted promptly, our order repeated back, and our total given at the speaker. My boys loved the cheeseburgers and curly fries. I got the bacon cheeseburger and it was delicious! Jalapeño poppers were also excellent. At the window, the lady was training someone who was super sweet and did a great job, too. All around a wonderful experience, I would recommend this establishment.

Linda Hernandez

We went to this location on Xmas day at 1230am. The line was long but it moved fast and staff was very friendly. We tried the Saginaw location after leaving a party and the wait was 20min inside and out.

this is actually a great location. the food is good here and I enjoy the vibes as well

Sarah Taylor

I stopped in for a quick lunch with my daughter and was greeted by CeCe. She made us feel welcomed with her friendly demeanor which made our day. We had a few questions about the menu which she was very helpful with. We felt like genuine guests. Thank you, Cece!

R Smith

I seen the reviewed and was hesitant to go to this location and especially at night. After enjoying my food I had to give a review! The person taking orders was nice. My order was as orders and fresh!

Great service fast, super hot and fresh . Julie and the older young lady at the fryer !! Are awesome and full filled my expectations!! Extra crispy tacos yummy

it's gotten way better in service and food new manger very friendly and great team, went there with our family ordered food they were busy line wrapped around the building, so a wait was expected, …

it's gotten way better in service and food new manger very friendly and great team, went there with our family ordered food they were busy line wrapped around the building, so a wait was expected…

it's gotten way better in service and food new manger very friendly and great team, went there with our family ordered food they were busy line wrapped around the building, so a wait was expected, …

It's hit or miss. Some days you get great, fast service and other days you will be in line for almost 20 minutes for a sandwich. The food is always good for what it is. If you want to try the best burger they have, you have to try the Buttery Jack. That thing doesn't disappoint. If they would work on the time it takes to get through the drive thru window.

Depending on which location you use, it could be fast or slow. But I am gluten intollerant so the sourdough Jack burger is the only burger that I can eat out. And, it is really good! We don't have one where I live so I always get two; one to eat and one to take home for the next day. And the mini tacos are also the bomb. We love "Jack"!!!

I've given this Jack in the Crack multiple chances and the service has let me down everytime. This is my favorite food chain and I will be avoiding this specific location from now on. Edit: the new manager and employees are good to go.

Fast service, hot food, fairly sized for the price.

Ordered lunch on the appt. Was greeted as soon as I walked in to get my order. My order was packaged and ready for pick up upon arrival. No wait, no fuss, easy lunch pick up with plenty of time to ge…

Ordered lunch on the appt. Was greeted as soon as I walked in to get my order. My order was packaged and ready for pick up upon arrival. no wait, no fuss, easy lunch pick up with plenty of time t…

i never leave a bad review, but the two times that ive been, ive only ordered the monster shake. both times have taken atleast 30 minutes and when i finally got my shake, it was completely melted bot…

I should have read the reviews before stopping here. Let's start by saying the Ultimate cheeseburger I got was delicious. Best I've had in a long time. However, it ended there. Ordered a 3 pc jalap…

I just ordered in the drive through and my boyfriend got a large root beer with his meal. I had gotten a medium sprite, so when the lady at the window handed both our drinks they were the same …

I just ordered in the drive through and my boyfriend got a large root beer with his meal. I had gotten a medium sprite, so when the lady at the window handed both our drinks they were the same size…

So they forgot my spicy chicken strips, I had ordered two meals. We ended up having to go back for them but they did give us an extra curly fry. Overall satisfied but still need to pay attention to detail. Don't be like me and please check your order before you drive away.👍

Had to wait for 5 minutes before anyone even came to the front counter to take my order after multiple people looked up and saw me standing there. Finally, I used the kids to order, and it did not have all the options from the menu. Fries were cold, burger was mediocre.

The employees were really nice. But, the service was super slow & the inside was pretty dirty. They were also out of quite a few things. The employees did their absolutely best with what they had!

We went by through the drive-through Saturday to pick up a quick breakfast as we left an Appointment. It has been ordered do they just seemed a bit rushed, and there wasn't anyone else in line ahead of us or behind us. I did not see what the parking lot look like so I cannot say how the indoor activity was. When we got our food I was a bit disappointed at the lack of care that have been put into making my breakfast supreme in sourdough sandwich. I had high hopes as the last time I stopped at Jack-in-the-Box it appeared that they had taken a step towards taking a little more care and putting the food together. Granted that was in Lake Worth but I had hoped that the one in Saginaw was taking the same approach. Food was to be expected I'm just disappointed in the service and the care that was taken and putting our food together. Update: We went back to give the Saginaw location another chance, but it was worst than the last visit. My wife's tortilla for her wrap was har. And the service was awful. We ordered at the drive thru box and was told a total of $9 something. I ordered a Diet Coke, when I arrived at the window and as told they have only Coke Zero. I said I didn't like Coke Zero and didn't want any drink. She asked if a wanted a regular coke and I declined. Then we were told the total was $9.37, which didn't seem right since we cancelled one drink but we're told rudely the original total was $11.64. Just don't get it. I don't feel we will be back.

8.29.2024--First time at this location. I ordered a drink and one Jack’s Wrap, which was just a simple $3.00 menu item (basically a chicken tender w/sauce, wrapped in a tortilla). The drive-thru line was long and I waited almost 15 minutes just to get to the window. Paid and received my drink. Was asked to go around to the front entrance and wait even longer (about 10 minutes). In total, I had to wait 25 minutes for one simple food item. The young lady who worked the window and brought me my order, was very sweet and courteous. She is the only reason this location is even getting a 3-star and not less.

3.5/5 \nBasic burgers but it's the best fast food burger by a long shot.\nHeard the customer service is abysmal at these locations but personally never experienced it.

The wait going through the drive thru is extremely too long, and the service was horrible. I was completely cut off at the speaker, and when I finally got to the window after the long wait, it was opened and then slammed shut in my face before I could say anything. When I finally got my orders, I said Thank you, have a good night and the woman responded, "Yeah."

Should give out food for free no reason to sit in line that long for any fast food. Jack &Nox has the best milkshakes if they are thick. Long wait at this location

The people who work here are rude.. no manners, literally heard a woman tell a customer he was yelling in her ear while talking normally.. during my order what else what else , food was poorly prepared. I get it crap is hard in customer service but not that hard.. be nice man

Review#2 no matter what time I come morning day night full crew half crew 2 man crew they are always so damn slow. I've worked multiple fast food places it's not that damn hard to make some burgers fries tacos wtv it is the customer gets, maybe 12 am understandable but when u have a crew of 4 or 5 n it's not busy u shouldn't take 10 20 mins to make some food. Plz do better

Tried ordering online to pick up in the drive thru. Placed the order and once in line they confirmed my order and told me to go to the second window.... There is only one window. They then took 15 min before telling me to park in the front because they messed up or something, idk because they didn't tell me anything just park. So after waiting out in front of the "FAST FOOD" restaurant for another 10 min I ended up walking in and they were just putting it all in the bag. Also not like I had a huge order 2 burgers, a kids burger, fries and chicken strips. None of these take more than 5 min to make id imagine let alone 25 min total.

Boo. I asked for the free Jumbo Jack burger but because they didn't hear me, they charged full price. I asked them to correct it they said "you didn't say you wanted the free burger they couldn't fix it." I asked for a refund and left.

I did a Mobil order as pickup. When I got there, there was no line. Even though there was no line I stood there looking at the back of the young lady working the counter for over 7 minutes. She had no urgency and seemed fine with my waiting. The lady in charge said something and I could finally let them know I was there to pick up. There seemed to be no organization and a lot of confusion while my order (that I ordered ahead) was put together.

Ericka Gambill

Legitimately just went through Jack-in-the-Box when I had my order I specified a kids meal and I had my kiddo in the car. I get up to the window and she said a cheeseburger combo. I clarified making sure that it was a kids meal. She says yes in proceeds to hand me an adult small size beverage. I stop her and say hey that’s supposed to be a kid size. She very rudely snapped at me saying that they don’t have kid sizes. I also proceeded to ask her when she handed me the bag if they had any kids bags since it was going to be handed to my child and that is something he does care about. Again proceeded to snap at me fine. It was rung up as a regular meal. I go through the drive-through semi frequently by myself and haven’t had this rude of an experience there before. I did check on the Jack-in-the-Box website. Jack-in-the-Box still does serve kids meals and also submitted a complaint on the website. I understand that people have bad work days but also sometimes just taking a moment to slightly explain and or hear what the customer has to say goes a long way.

Dag Nabbit

Fries Were Old And Covered In Old Burnt Pieces, Tacos Were The Same. Took About 5-7 Mins Before Anyone Acknowledged Me. Then The Cashier Just Walked Off And Left Another Customer, She Walked Out. I Almost Did As Well

9/19 7:23pm \n\njust got my order of tacos and fries. \n\nI guess people like to eat with no condiments. \n\nKetchup and taco sauce should be automatic. Like wtf

9/19 7:23pm \n\njust got my order of tacos and fries. \n\nI guess people like to eat with no condiments. \n\nKetchup and taco sauce should be automatic. Like wtf

9/19 7:23pm \n\njust got my order of tacos and fries. \n\nI guess people like to eat with no condiments. \n\nKetchup and taco sauce should be automatic. Like wtf

9/19 7:23pm \n\njust got my order of tacos and fries. \n\nI guess people like to eat with no condiments. \n\nKetchup and taco sauce should be automatic. Like wtf

Lady in the front, was extremely disrespectful!; waited 20 minutes just for them to ask, what are you waiting for you already got your stuff. Just to be completely wrong and had my order not even…

ordered a ultimate cheeseburger and requested it to be "cook to order" only for the scrawny black girl on the mic says, "NO, NO EVERYTHING IS ALREADY FRESH" and said it very rudely ghetto and unpro…

This Jack-in-the-Box is none like the other this Jack-in-the-Box has horrible service horrible wait time and the food isn't even delicious. They got the order wrong and the workers were rude. I h…

I went thru the drive thru I was told rudely that they weren't taking orders so I was about to say I haver a uber pick up but before i could get that out she said again we ain't taking orders if she would of let me finish saying what I wanted to say if there was no Uber orders then im good with that very RUDE woman!

Walked in to place a to go order tonight. Stood if front of the counter and no one greeted us or said be right with you , as they were all moving. I'd like to give them the benefit of the doubt and say they were possibly short staffed but I can't honestly say. We waited for 15 to 20 minutes for my order , which is normally a large order anywhere I go for a family of 7. Longstory short, the French fries were not only cold but had probably been sitting there for sometime. Our order was completely wrong. I know managers respond to these types of review, but you have to wonder if its only for damge control or will they actually train their staff.

I will definitely not buy food from this place again , extremely very slow , we were about 40 minutes in the vehicle waiting for the food ., when we got to the window I realized how dirty it was inside, the employes walking on food and garbage on the floor, really unpleasant. The time I was in the window I noticed that the employees spent their time talking, joking and throwing things at each other, which is completely unprofessional and unhealthy., it is seen that they don't care how long the customers were waiting for their food. they gave me the tacos completely cold , so I had to throw them away ., this place lacks a good supervisor and competent employees., This happen Sunday

This location continuously has issues with stock of food and drinks. The line always takes 10-20 minutes on average for food in the drive thru. Absolute worst location I've been to in fort Worth.

Work for delivery service. Guy working drive thru with glasses is extremely rude and u professional. Went to pick up an order would t hand it to me till physically showed i hit confirm pickup on my phone. Sorry pal you arent the food service and until physically in my possession I will do my job correctly worry about your own. Management needs to worry about the service and attitude they are putting out. Do not visit this location

Worst ever slow don’t care. Don’t give any up dates on the food. It took almost 30 min for breakfast

Went on 4/28, places a mobile order for a buttery jack combo, two tacos extra sauce, a 3 piece strips and a medium curly fry. Not only did they serve each guest start to finish one at a time and close the lobby, (I understand being short staffed but still) but they forgot the large fries to my combo, and instead of extra taco sauce on the tacos, i got NO taco sauce. i’ve never really had a problem w jack before, but i’ve seen them more short staffed and busier and they get my order right. C’mon man.

I stopped going here after multiple bad experiences. They take 30mins to serve 2 cars in the drive through. It's not convenient to get food from here. Seems like there are a ton of others that have had the same negative experience. Shame they can't get it together.

0 across the board. Waited 20 minutes for a jr chicken sandwich. That is ridiculous!

Very very slow at 6:30 and the employees look like they don’t care about customers having to wait. After making us wait at the window for 10 min they ask for us to pull around and park at one of their pick up parking spots. 15 minutes pass and I have to walk in to be informed they were still waiting on the curly fries. 7 minutes later they come out with my bags no napkins and no straws for the drinks. 30-40 minute wait for fast food. I will not return.

My old review was 4 stars based off of how hard I saw the employees working when it's busy. This location gets busy at night and they don't seem to care anymore about the term "fast food". Half of them are on their phones when you get to the window. Maybe management should re-evaluate what kind of people they have working here. I'm glad the wait was so long this time because I had the time to contact corporate with everyone's feedback. Hopefully they look into it because obviously local ownership and management disregards all of our feedback.

Do not use their mobile order app! I decided to order Jack in the box (food was good ) and upon arrival they were out of milkshakes. They cannot refund your money and have you call corporate. They did offer for us to come another day and get our shakes.

Worst service ever. I came in thru the drive thru and the lady taking my order was rude and with attitude! On top they took forever to get my order. And to top it off they get my order wrong!

Very rude and disrespectful manager. When I was handed 3 drinks at the drive thru without any cup holders, I told her my car has only has 2. She replied with”I don’t know what you want me to do” and walked away closing the window.

I pulled up to the drive through at 8:15pm, my order was finally placed at 8:33pm, I was asked to pull up to the front and my order would be brought out. Waited 15min, then called the manager who told me my order would be right out. Watched 10 customers order and leave. Waited until 8:50 went inside where my order was sitting on the side and still not even finished. Cashier gave me attitude and when I said I had been there almost an hour, he said in a rude tone, "what you want me to do!" and handed me my order. When I got home I had and item missing from my order. I only ordered 4 breakfast jack's, 2 tacos and two chicken sandwiches. Didnt think it would take almost an hour. "No sorry ma'am, no explanation" had I not gone in, I guarantee you I never would have got my order. I dont usually write reviews, but that was one of the worst services I've ever recieved at Jack.

Went through drive thru, ordered breakfast meal with Mocha iced coffee, I ended up with just a sandwich no hashbrown and iced boba (which I don't like) and since it was after 10pm I had to sit through the drive thru again just to get a new order. That was 20 minutes I spent in a drive thru after a long day of work.

They forgot two of my coffee and then when we told them proceeded to make us two bobas then we had to tell them they weren't right and then they told us they were out. The lady on the drive thru speaker was cracked out. Overall the place was filthy and low staffed the drive thru took forever when there was only me and other car. I won't be going back. Overall not the greatest experience

Employees likely don't wash hands after using the bathroom. No water in the mens. Can't wash my own hands before I eat.

Don't order a fountain soda. Or at least, don't get ice. They never clean it and there's pink slime in it. I walked my kids down there the other day and the doors were locked at 4pm. Drive thru only. Last time we went down, they were closed altogether. This store is a whole mess. If they're not cleaning the ice machine, I assume nothing else is clean. I'm not going to keep trying this place.

6 mo ago: Went this morning to get breakfast and there were long all in the scrambled eggs and stuck to the outside of my soda. Gross. Don’t eat here. 11/29: totally not shaming, but please have the girl working the drive-through window put some gloves on or trim her dirty natural nails before handing people food. Watching someone with long nails and black dirt Underneath hand you your food is not very appetizing.ugh

Me & my husband come to this location alot. The previous 3 times they've messed up our order & either gave us the wrong items or had missing items. This time though is absolutely horrible in my opinion. My husband ordered $38 worth of food for him, my brother in law & I. My chickens strips tasted & smelled burnt so much so that not even drowing it in sauce could get rid of the burnt taste, my brother in laws chicken strips had one with a bite taken out of it, LITERALLY! My husbands burger was not made correctly & all of our fries were drenched in grease. On top of that they charged us for Lg drinks & fries when we specifically asked for Medium. The manager on duty has always been the same guy & I'm sure he knows who we are at this point already considering we frequent there quite a bit. He has an attitude with my husband every time he speaks to him, talks over who ever is taking the order on the intercom if it is not him thus messing the order up & overall just giving off very distasteful vibes. We will most likely not be going to this location again. I am not picky with my food nor am I oblivious as to how the fast food industry works as I have worked fast food/restaurant my entire life & have been a district manager for 3 stores before so I understand not everything will come out perfect but this was just absolutely unacceptable to me. Please do better as I've seen this location has a 3.6 star rating, I know other locations with 4.5+ star ratings in less fortunate areas. Please retrain your staff or hold your expectations higher!

You have all employees out back playing and not doing anything. Food cold, late. And yes I'm glad I'm bringing this to your attention owner, your response will be "You should always expect hot, fresh food served in a flash." Y'all are trash and nasty. Good luck ordering from this place

Such a bad restaurant. They were really slow and had a rude tone. I ordered a jack spicy and it came with a bacon. A single piece of bacon?!?!? And the food was not made when I order it was an old one

This place is terrible. I ordered on the app to drive through since I had my puppy with me. There were 2 cars in front of me and I was in the drive through for over 30 minutes. Then I asked for a receipt so I could contact about the service. They refused then finally got it. I checked my order and it was wrong. When I told them what was wrong they told me they wanted to check my receipt. Like I guess they didn’t trust it was wrong. Finally got my order after almost 40 minutes of arrival at the location and they would not give me my receipt back. Terrible service and orders always wrong. Not the first time in the past week-but will be my last

The person which was a gentleman took the order he was very rude, nasty and very unprofessional. He didn’t take the order like most people he was rushing you and telling you just come to the window for him to stop be nasty and not get my order right. After getting back to the house, the order was not what I had ordered. I called to the location that I went to and ask to speak with a manager and a young lady answered the phone and when she answered she was laughing so she didn’t say jack in the box right she corrected herself then she asked me what I needed and I told her that I just left with my ordered and it was not correct and that it was a rude nasty gentleman that told the order and I asked to dish with a manager and she repeated to someone what I said and then she just walked away from the phone and you could hear her talking while she just left the line open never putting a manager on the phone. When I hung up and called back they didn’t answer. Staff needs more customer service and they need to act like they want to work. If they are having a bad day. Then don’t go to work. They differently don’t know how to talk to anyone. This type of behavior should make this store lose business.

There’s no way anyone should be waiting 40 minutes for food that was placed online at that. You don’t wait that long at a restaurant. When they ask you to please pull forward just don’t do it. You’ll be waiting 15 minutes or more just for it still not to be done. “We’re making it fresh” …. Really?!

Food is cold and the wait was over 40 min , go elsewhere for food service

The staff was so rude and don’t even know how to talk with here customer I was checking menu she was asking me 5 time what do you want to order in just 1 minute thay are so redu food was so cold and not even worth it

If you want fast food go somewhere else.. this location is EXTREMELY SLOW.

Out of a bunch of different foods, shake machine is never working, there is no way to leave the drive thru, if you go in, you will be stuck. Also the service is so slow, they take 30 minutes to make a single burger. So you will be stuck in the drive thru with no way out for half an hour.

I come here at 12:00 noon to the dining area and apparently it’s closed even though it says on the door that the dining room is open from 06:00 till 10:00

The staff need a lot of help when it comes to customer service. There should be no reason why I had to wait 8 mins to have my order taken. Mind you, there was no line inside or in the drive thru. Then , I'm rushed to get my order taken and not allowed to get my customized order out before I am told, "What else?"

Service is terrible. I actually walked inside to dine in, on a Friday night. The male cashier's attitude was horrible . The place was empty and my family and I were the only ones there . He was rushing us so he could chitchat with his coworkers. My relative keep ordering from the dessert section and he kept saying "we don't have that " "we don't have that" in very annoyed toned of voice. How are we supposed to know they don't have no desserts at all and have no shakes at all ? It's sad how they lack customer service skills. I frequently go there but with that type of service not sure I will go back.

It took me 30 to get to the windows with only 4 cars in drive thru. I get to the window, and the lady asks me to pay $8 for a door dash order, which is paid for already. This is one of the worst restaurants i have been to. The manager needs a new staff. Staff beyond unprofessional. The lady hands me an open bag of food with no sticker seal. WOW...

pointless to place a mobile order when you still have to wait 30 min. only to have to go in yourself to get your food that was ready the whole time. shut this location down

So I gave this place three stars a while ago and they apologized for not hitting it out of the park. Well, there's not even a good baseball analogy for how bad this place sucks now. I'd say Buckner, but he just messed up once but was still good, this terribleness keeps happening over and over and over. We wanted some chicken sandwiches and once loved the spicy chicken, once. We both ordered one and we couldn't even get through the dry, room temperature, died a thousand deaths under a heating lamp, puck of food that once may have been chicken. It was over dressed and just disgusting and that was two for two. The fries were cold and had also been sitting under that terrible heat lamp. Onion rings were so hard and cold they sounded as if I could hurt someone by hitting them with them. Everything was wrong and you don't actually make anything!! You don't bread the chicken, you don't cut the chicken, you don't cut the fries, you don't cut or bread the onion rings! You don't form the patties, you don't slice the cheese! You take things from bags and put on skillet or in fryer or in some cases in microwave. But that can't even be done right and to order?!? Makes no sense!! You all are two minutes from our house, just in case that excuse might try and arise. Again, two minutes from our house and we will happily use more gas and time to avoid this restaurant. So disappointing because Jack in the Box has some good potential. Side complaint: why bring back the potato wedges for two seconds then take them away?

I could tell the employee hates their job by their demeanor while I was ordering in the drive through, somewhat rude but very unenthusiastic. The food was ok, the hash browns were extremely greasy and the sandwich was just thrown into the box, not even assembled really. It was cheap and quick which is why we go to fast food in the first place I guess. I personally would like some level of customer service even at fast food.

Ordered a chicken sandwich with fries and the fries were cold and dry tased old. Chicken sandwich was also lukewarm and dry. It was pretty bad

Waited on my debit card in the parking lot for 6 min. Drove home to get shoes on so I can go inside to get it. Finally get home and my wife has cold food for mother's day. They gave us buttermilk ranch instead of syrup for the pancakes :| always a problem with this location

I can respect the one order per car, although my coworkers and I have placed two different orders before. However, to place an order and then told you can only take cash is unacceptable. The cashier seemed to be finding any reason as to not provide service.

This has to be one of the worse Jack in the Box location I have been to. I haven't been here in a while because they didn't know how to operate the drive thru. I noticed the drive thru issue seems to have gotten better (I didn't take 30 min) but they didn't know what my order was when I got to the window (there was only 2 cars in front of me). I ordered a sourdough jack, the bread was not toasted so it was all mushy. This place is back on the fecal roster, go there at your own risk.

The food is always good but the employees are always rude as hell

We stopped by last night. They were out if normal sized tacos but had tiny tacos. I ordered tiny tacos loaded. We also ordered a bacon cheeseburger double patty. I was given 5 maybe 6 tiny tacos and the rest was lettuce. They tasted stale and were not hot. The burger’s cheese was not melted at all because the patty wasn’t fresh and hot. The curly fries were limp and cool. Total waste of money. Oh they were out of ketchup too. Skip this location.

korena ortega

Ordered 2 spicy grilled chicken wraps on jack in the box app they have me crispy chicken. Son went 20 minutes ago ordered 1 spicy grilled chicken wraps again ans they gave me un spicy wraps. They just can't get anything right!

The Silletti Family Life of a Family of 8!!

I went tonight and lisa the manager allowed her employee to literally almost complete my order then tell me " It was raining to hard they are not accepting orders" After i was patient got wet and my inside of my car was wet! Worst customer service. Scott WOULD NEVER MAKE AN EXCUSE TO NOT work or take orders. Been going to this location 6 years a local and have seen amazing customer service and watched them work in snow and ice but not tonight it was raining to hard. No lighting no thunder nothing but rain.

RKTR GILS

30 minutes in drive through with only 2 people in front of me. I ordered a sourdough jack, it's supposed to be grilled, right? Dry as hell. Not the first time at this location. Last time it was tacos, they claimed to be out of lettuce, yet somehow I could have it on the side???? Food is spotty at best, but when I actually go out of my way to get myself something nicer they screw it up.

David Silmon

Food all ways bad when I go here lady coughing in the drive-through like she’s sick. All ways waste my money n time I go food dnt even sate all ways taste burnt should b a no star

Went to the drive through at 1:40 pm and was told my cooks are pushing a truck to the gas station so we can’t serve you.

T. Tran

This location is understaffed with apathetic workers. I went in-restaurant during the evening, and there were maybe 2 employees, and 1 (possibly, due to their uniform) manager doing... something. They saw me standing and waiting and didn't bother to greet or even acknowledge me. I waited for 15 whole minutes before giving up and leaving. I can't review the food because I never got that far. Absolutely USELESS staff, should all be replaced. Will never go here again. Took my business to the Taco Cabana nearby instead, and their customer service was much better.

Whitney Tapia

Rude, unhelpful staff. No one greeted me. The cashier actually turned around and walked away when I walked in. I had to shout my order pickup towards behind the counter because no one was helping. Then a woman who appears to possibly be a manager yells out to her associate for more EGG ROLLS.. also completely ignored me. I canceled the Uber order. What happened to customer service ? This location has ZERO. I was in-store 9/21 at 10:15 AM, Sunday. Please inform correct associated of horrible service. I woman and 2 young males were working. I work as a manager in Retail for over 5+ years... I would hire a new team entirely.

Courteney Cheeseboro

They messed up two of our items and completely forgot two of our other items. Called restaurant and their only offer was to come by the next day and have them replaced or go through the app, which never goes through to anyone. Worst experience.

elizabeth craver

Went through the drive thru and ordered a #1b with no lettuce and told them to add bacon with a large curly fries and large Dr Pepper with an order of tacos. Paid for the order at 4:58pm didn’t get the order till 5:14pm fries were lukewarm burger was cold and they never put the bacon on it. Tacos were cold also!! Tried calling the restaurant to report the problem with my order and phone number doesn’t work so how can you report an issue when you can’t call them???? Wouldn’t recommend should have drove down further to go to Whataburger like I was thinking about doing!!!

Guadalupe Noyola

This was one of the worst fast food experiences I’ve had in a long time. The drive-thru staff was rude and clearly didn’t care — no greeting, no thank you, and an attitude like I was bothering them just by ordering. When I asked a simple question about the menu, I was met with a sigh and silence. Then I got home and saw this disaster of a burger (photo attached). The bun was crushed, the lettuce was limp and falling out, the tomato was hanging off the edge, and it looked like the whole thing had been thrown together in two seconds with zero care. The curly fries were soggy and cold too. If I’m paying for food, the least I expect is decent service and something that looks remotely edible. Jack in the Box really dropped the ball — again. Definitely not going back to this location.

ayush upadhyay

Yesterday, I ordered a burger and tacos, but unfortunately, they were not tasty and did not seem fresh. I believe this location could improve the quality of its food. I’m sorry to say this, but I’m sharing the feedback for better improvement in the future.

Rudy

I ordered two large Curley fries from the Saginaw location and this is what I got. They’re not even filled halfway. This is not the first time this has happened. Pathetic.

Henry

We came here ordered at 6:50pm did not get food untill 10:10pm. The food was cold and old. We did not get half of the food we order. This was a incredibly bad experience would not shop again

Miguel Moreno

Long lines in drive thru which I'm not complaining as it was rush hour but I was missing a hamburger, fries tasted very old not soft, missing one drink, and instead of nuggets I got jalapeño poppers we cam here before and seems like they always forget something but we understand nobody is perfect but thus last time was terrible and not happy

Lisa Vankpanah

I order a bacon Breakfast Jack with mayo and ketchup and got breakfast Jack. I tried calling , but no one answered the phone. I’m very disappointed.

Rhonda Antwine

Please get your door dash together or else I will refuse all orders from here. Your drive thru time is entirely to long after hrs, In order to support our other tipping paying customers . Smh this line is entirely to long at 1:00 am get more staff or close simple as that I’m car number 9 this laxative food is not worth it than you all don’t want to Tip like I have waited smh