Zaxby's
Chicken · San Antonio
Sobre Zaxby's
Bienvenidos a Zaxby's San Antonio, tu rincón de auténtico sabor americano. Aquí encontrarás deliciosos fingers de pollo frito, alitas jugosas y sándwiches reconfortantes, elaborados con ingredientes de calidad y un toque casero que te encantará. Ven a disfrutar de una experiencia gastronómica inform...
Bienvenidos a Zaxby's San Antonio, tu rincón de auténtico sabor americano. Aquí encontrarás deliciosos fingers de pollo frito, alitas jugosas y sándwiches reconfortantes, elaborados con ingredientes de calidad y un toque casero que te encantará. Ven a disfrutar de una experiencia gastronómica informal y sabrosa, ¡te esperamos!
Què diuen els clients de Zaxby's
Zaxby's in San Antonio receives mixed reviews. Many customers praise the friendly and attentive service, clean environment, and quick order fulfillment. However, some report issues with food quality, including cold or overcooked chicken, stale fries, and incorrect orders.
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Tip: If dining late, call ahead to confirm dine-in availability, as closing times may vary from what's posted.
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Opinions de Zaxby's San Antonio
A bit cold inside but the food was nonetheless great. It wasnt very busy either but the employees seemed like they had a lot on their hands.
Manager Sydney and Assistant manager Robert were both extremely helpful when we ran into an issue with placing our order. Very clean establishment, clean restrooms, and excellent service. The employees kept everything stocked and tidy. I would recommend this particular Zaxby's to my friends and family.
I had a great experience at Zaxby’s recently. The staff was friendly, attentive, and quick to take my order. My food came out hot and fresh, and the employees made sure everything was right before I left the counter. It’s always nice to be greeted with a smile and get such efficient service, especially during busy hours. Definitely one of the better fast food experiences I’ve had. I’ll be back!
I had zaxby's once a few years back and had been wanting to eat it again ever since then but hadn't had the chance up until a week ago. Ordered through drive-through - a chicken sandwich combo (no sauce, no pickles), and a chocolate chip cookie. I was given a completely wrong order and had to go back for my correct order. Thankfully, I was still in the parking lot. I kept the wrong order. They stated they couldn't take the food back. The sandwich was warm and crispy. The fries were given in a little box. They had a little bit of too much salt for my liking. All in all, it was a delicious meal, and I will definitely be making time to make another stop soon. The lot around the area was clean, and the employees were patient and kind.
The chicken was very fresh, I had to eat carefully because it was so hot. The service was super quick as soon as we walked in we were greeted and had our order taken. The wait was not long at all. Lobby and condiment station was very clean and well kept. The atmosphere was very welcoming.
Service to start off was exceptional. Savannah took our order and answered every question we had. She even recommended some sauces because we had trouble deciding. Her recommendation for the buffalo garlic was delicious! On top of that she was so attentive to how we wanted our wings. The chicken fingerz (tenders) were absolutely amazing! Probably the best tenders among all the chicken restaurant. They are clearly made from real whole chicken rather than processed chicken meat like what most other places would serve. Portions were good for the prices. Our go-to chicken for sure!!
Much, much better food than I've seen in reviews. Crispy, flakey, and flavorful. I came to see for myself whether the terrible reviews were still accurate (they're not!). I was pleasantly surprised by my visit- The appeal of zaxby's definitely should sit with sauce enthusiasts. There are around one dozen sauce options. The amount of food was substantial for the price- the kitchen observed an unspoken rule that if a finger is under a specified weight (if it's a light finger) they add one. At the end of the day- it stops terrible reviews like they've been recieving and reduces waste overall while producing a happy customer- like myself. This location learned that and it's awesome. The food was flavorful, all hot, and all fresh. It's amazing and packs a truly southern flavor- bitter, spicy, sweet and salty. Give this place a try! Last note: For this location to hit its 5*, the restaurants front of house needs to be kept clean and stocked. Thank you! We'll be seeing you!
Refreshing food on a Sunday night. Staff was very interactive and restaurant was clean. Obviously they take pride in what they do which is rare these days in a fast food environment. Hats off to the management. Overall pleasant experience and the food was on point.
Update; We finally came back and had lunch on September 21st. The chicken tenders were a little over cooked, but still good. The fries were not fresh. They tasted and felt like they were under the warming light for a couple hours. The chicken sandwiches were ok and one had a hair in the breading. It was cooked into it. We came here for the first time June 30th for dinner and went thru the drive thru. We waited in line 30 minutes before we could even order and then waited 20 more minutes before we were given our food. It's a new restaurant, so I understand the crazy long wait, but I believe it still should not have taken that long. The girl outside taking the order must be hard of hearing. Even when I spoke up, she still struggled to hear me speak. All employees there are new, but she didn't seem to be familiar with the menu. I had to explain what they had and any sides that were included. We got the 20 piece Fingerz and it was pretty good. Moist and tender. The French fries were good too. While the food was good, it was not worth waiting 50 minutes to get it. We will definitely come back, but we will wait a while until there is not such a long wait
My picky teen decided he would add zaxby's to his list of foods. Pros: The peach sweet tea I love. They give a great portion size of fries. Cons: The food is not made to order and normally the chicken isn't hot. The chicken is also very small compared to what it used to be. A few times it looked like the chicken came from the very bottom of the bag where it looks like it should have stayed not been served. Lastly I had to come back because I ordered the 6 finger plate and they gave me 4. If you know how expensive they are you know it was worth the gas to go back.
We came in 6/29/23 @ 9:00 pm, when my family and I walked inside they said we are closed for dine-in, you can order through the drive thru it closes at 11pm. Very disappointing after driving to this location for 30min to be told it’s closed when clearly on the door it says 10pm. We ended up ordering drive thru.
Got food Togo. Chicken tenders average. French fries average. Fried pickles very good. Chicken tacos, I asked for no onions, tacos had onions on them. They corrected my order. Taste average. Staff just stands around talking, not paying 100% attention to the customer or orders. They need a lot of work on service.
I was extremely disappointed in the portion size. The photo is my 3 chicken fingers, supposedly. All 3 were very small and mostly breading anyway. The seasoning of the breading is good, somewhat salty but not overwhelmingly so. The chicken itself could have been juicier. The sauce is a very strong flavor, extremely peppery. It was good but took me by surprise. The fried cheese ball things were very yummy though! Their ranch is very creamy and compliments them well. Zaxby's will not be replacing my favorite fried chicken spot but, again, not bad.
I am an older gentleman, and I have lived long enough to see many things, but what I witnessed at this establishment was very disappointing. While I was there, I saw an employee throwing ice and dangerously assaulting another employee in the face. Even worse, I heard them using ugly, offensive words, including racial insults. This kind of behavior is shameful and has no place in a business that serves the public. Out of respect for all people, the management should address this immediately. I must warn others: this restaurant is not a good place to be, and until they change, it is better to stay away.
I order delivery from here often and rarely have issues. Every now again I get super not spicy wings even though I get the spiciest sauce. Because if this I always make sure to order extra nuclear. It’s depressing when I pay extra for sauce and don’t even get it
First time here, decided to try. Strips, bread and fries are all dry. Food barely warm and no receipt given. No other customers in the parking lot or drive thru lanes!
Dear Zaxby’s Customer Service, I’m writing to express my deep disappointment with my recent visit to one of your locations. This was my final attempt to give Zaxby’s a chance, and unfortunately, the experience was unacceptable. The fries were hard and dry, and even after I requested fresh ones, I was served the same poor quality. The salad was inedible and should have been discarded—it was clearly not fresh. Overall, the food was disgusting and far below the standards I remember from Zaxby’s in the Southeast. This experience has left me extremely dissatisfied, and I am requesting a full refund for my order. I hope you take this feedback seriously and address the quality issues at this location. Wasted $15 - stay away and I hope it gets shutdown.
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11903 Alamo Ranch Pkwy, San Antonio, TX 78253
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11903 Alamo Ranch Pkwy, San Antonio, TX 78253
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