Had to leave a review for great customer service by shift leader Juan I believe was his name. It's Thursday May 3 went inn about 5:30 rush hour; he was handling big order over 60 plates I want to say and helping out cashier making sure there was customer satisfaction. When there's great customer service guarantee makes the dinner that more enjoyable. Thank you.

Had a nice lunch with people I worked with at the voting polls,in San Fernando,

If I could give 10/10 I would …. What a great experience from staff , they are all so friendly and supportive, also management was so helpful! Thanks for your service SF Pollo Loco :)

Manuel has great customer service at the front counter!! Thank you for making it a priority to be kind to customers.🙏

Good customer service, clean dining area,salads, bowls and chicken are fire!!!

Samantha + team were awesome! Great takeout experience, and the salad was delicious. Good energy, will be back :)

Kelly Carroll

Today (7/31/2025) I went through the drive-through for lunch. The woman who took my order and gave me my food was SO nice I had to give a write up. Everyone documents their complaints (rightfully so) but someone who is so nice and friendly deserves a shout out as well. It’s easy to forget how just a really nice person can make your day a little better. Thank you so much!

Esteban Jimenez

Burnt Corn & Crunchy Surprises — A Pollo Loco Win in San Fernando After a long, late day at work last week, I swung by Pollo Loco in San Fernando just before closing. I ordered my usual, and when I got to the window, they told me they were out of corn. I couldn’t help but ask, “Come on, how do you run out of corn?” That’s when a young lady asked the kitchen guy what was up — and he told her the corn was burnt. I figured, what the hell — I’ve had worse. I told them, “Let me try it anyway. Don’t worry, I’m okay with it.” And here’s the twist… That “burnt” corn turned out to be some of the best corn I’ve ever had. Smoky, flavorful, and perfectly roasted — it added something special to the meal I didn’t expect. Before I pulled away, the young man surprised me again — he handed me a few free crunchy tacos. Honestly, I never would’ve ordered those on my own. But after that night? I’m a fan for life. In a city like Los Angeles, where great food is everywhere, I never expected to have such a memorable dinner in San Fernando — from burnt corn, no less. Thank you to the team at Pollo Loco. You didn’t just serve a meal — you made my night.

I like it's close to my office but I can't eat inside, the smell is too strong for me, so I take my order to go. Sometimes I find missing items on it so I have to come back inside.

Needs to be somehow better at customer relations without choosing sides. As though regular customer service is in order. Food is excellent. The food may be able to be just a notch above their current standard. 4 out of 5.

Cashier was nice, but person preparing my tostada soup forgot the tosdadas so I went to ask for tostadas. Then the guy rudely told me they're in the bag but they werent because i ckecked and it only had cheese and cilantro. The guy basically ignore me so I just walked away

Let me just state 1st off that I've eaten at numerous El Pollo local restaurants. I food allergy which happens to be onions. So on this particular occasion, I ordered the Double Chicken Tostada Salad with "No Pico!". I was not keeping an eye on things while it was being made. When I got my food at the table I had Pico in my salad. Not a big deal. Took it back to the counter and showed the woman my receipt that said "No Pico" & salad that had pico in it. The woman at the counter walked it around to the Food preparation area and appeared to mention to the person back there that I asked for no pico and she reached in with her gloved hand and scooped out a bunch of the lettuce and the Pico. Now because I have a food allergy and I've worked in food service this is not the appropriate action to take when someone tells you that you put something in their food that they're allergic to and they've asked you not to. That is when i said, loud enough to be heard in the back, "I am allergic to onions that's why I ordered it with no pico and they've cross contaminated the meal with onions that are in the pico. And you cannot take them out with your hands and be sure you have removed them all and anything they have touched. Are you trying to make me sick?" They should have made a new 1. But at this time on this night, there was no manager on duty. So, they didn't really care what I had to say. Just handed me back the salad and have a nice day. Had they just simply made me a new one this would not be the long winded Statement and Poor review that it is.

It's an average fast food. Tight shopping center, so getting into the drive-thru line can be a issue. Even parking and leaving is tight.

This is a nice location in a decent shopping center. The problems with this Pollo Loco are: parking is limited with the popularity of Starbucks nextdoor. The accessibility of the minimal parking is limited by the people jamming the Starbucks drive thru, literally blocking the driveway into the shopping center. The employees are ok at best, no smiling. The salsa bar was dirty and needed refilling. It was spacious in the dining area, but that's the only saving grace. It was just an ok experience.

Everytime I place an online order I place it specifically with the kind of salsa I want and they never seem to get it right. I ordered for 3 people, each of us just wants avocado salsa and nothing else instead we get 2 avocado salsa and 4 pico de Gallo. No where in my order did I ask for pico and now our meals aren't how we wanted them. It's not hard to see that someone asked for 6 avocado salsas so why only give 2 and then tell the customer all your salsas are there when you pick up?? I'll admit the food is up to standard and the staff is polite but I'm just tired of having to ask twice every single time. Usually when I ask twice I get met with" you want extra sauce?". No, I just wanted the amount of sauce I asked for which is usually 2 per person for everyone I ordered for and not a mix of all the extra salsa you need to get rid of.

It's decent. Have had better. Overall is a El,Pollo Loco. Make sure to ask for fresh meat on all items. Ask " Can I please have it fresh to order". It takes a minute Longer but is 110% worth it. Overall good in a hurry fast food. Decent customer service. Sometimes forgetful at the window ( make sure you get you're drink and it's the right drink...just saying). If they F your food up they will fix it. Just remember it is a fast food place, and you'll get what you paid for.

Fast food best describes it. It is lacking quality, but I guess you get what you pay for. The dressing n avocado salsa was watery, way more then usual. But kudos to the cashier for having a great customer service attitude!!!

Decided to have Pollo Loco tonight. The food was delicious. Went through the drive-thru, from arriving and placing my order it took 25 minutes. From the moment I placed my order , paid and received it, under 5 minutes. Parking is horrible and getting out of the shopping center is though too. I normally come here for my lunch, however I would avoid the lunch rush.

We ordered a 14 piece meal but only got 10. It was for my son, who is a frontline social worker who makes home calls to the chronically ill, and gets very little relief, so it was a big disappointment. Please be more careful in filling your orders. It seems like a small thing, but sometimes it could be the most important thing you do all day.

I know that I have 30 minutes to go get food and eat before going back to work. It is very invonveniant when an item that you purchased is not included in your to go order. Most restaurants, I feel all should, have a order inspection to ensure quality and quantity are there. I'm guessing this particular Pollo Loco does not ensure that because I didn't get my tortillas that are included😢, to top it off, I didn't get the extra I ordered. To the people preparing orders: Read the receipt, all of it and dont jip people for their food. Ps. I still want my tortillas😂

Linda C

I'm usually satisfied enough with my purchase, but this week, I was very disappointed. There is often a great discrepancy in the size of the pieces, but this time was ridiculous! Please be more careful in the future.

we frequently go to this location for lunch as its close to our job, normally all is ok, however today there was a sign at the drive thru window that they were out of lemonade & dr.pepper. I normally order lemonade but not today. when i got to the window to pick up my three salads i was told they are out of cilantro dressing, so i left with three salads and no dressing. When i got back to work i realized they forgot to include the flour tortillas that came with the pollo bowls. She did ask me if i wanted flour or corn tortillas, but they forgot to include it in my order. Bummer... it was not a good visit. there is a chipotle across the street, maybe next week we will go to chipotle even though there is not a drive thru. Maybe the store isn't being managed properly? Hope they can improve... we like our pollo loco.

We visited this restaurant and during our meal I had to use the toilet and it was extremely filthy, not just toilet paper on the floor but the base of the toilet had not been attempted to be cleaned for quite some time. I wonder if any of the rest of this location was cleaned. We left shortly after ward. The temperature of this place was above freezing. So make sure to wear winter clothes

Went through the drive thru and ordered $36.00 worth of food. I hit the pickup window and this young man hands me a bag I asked him if that was everything he says yes so I drive home. Well they had forgotten my tortillas, Churros and 2 quesadillas that came with the $20 family meal. I was really upset So I tried to call and no answer so I jumped in my car and went back! Hit the drive thru and informed a young lady what had happened. She tells me to pull forward I show her my receipt she turns around and starts going off on the other employees. Next thing I know Another employee I believe his name was Marcos walks to the window and says “Sorry Sir our drive thru worker is a little slow “ and walks away looking very irritated. The whole experience made me feel awkward and uncomfortable. I don’t care how bad your day is you should never demean another employee in front of a customer. This seems like a hostile work environment that needs to be addressed by management. 🤷🏼‍♂️

Long order lines, kitchen was out of vegetables for fajiths and worst of all, in the seating area all tables were filthy, trash had piled up at waste stations. This restaurant shows great disrespect for the people of the city of San Fernando. It seems that staff did not care one way or another about anything in the place. Left me wondering about the level of quality in the food. It will be a long time to another visit if at all. A pig sty it was.

I love pollo loco but this location just sucks. I pretty much order the same thing every time. I simply asked for a classic tostada with no pico, add diced tomatoes instead. Cashier says, we can’t serve lettuce because of the recall, I said that’s fine. She says oh and no tomatoe. Mm ok? They had us waiting at the window for about 15 mins because they messed up orders. We finally get our food, and once home, I open my tostada up to pico de Gallo and some of the worst chicken I’ve had from pollo loco. Makes me not want to continue eating it.

My crispy taco was cold. I ordered that and a cup of soup via mobile app and still had to wait 10 minutes to get my cold taco. Then I was treated like I was a bother. Not visiting this location anytime soon.

First of all, feeling rushed ordering through the drive then! Trying to check the order, and felt rushed again! After getting to our destination, we were missing items that we ordered , all the time being assured by the cashier that all the items are in the bag. And our destination was over an hour away! Unsatisfied! Rushed!

Girl in the drive through was very rude and snappy. I asked her for extra sauce 3 times and she responded there's alot in the bag. There was 4 small cups for a 12pcs family dinner. Also some of my order was wrong.

This place is good til when you ask for no gravy. But half way of mac n cheese and mash really? Not only that..it seems like they aren't giving any Receipts..

Nachos not fresh and stale very little meat and overcooked meat

Jr Gmz

Order a family meal..receive more legs than tighs...took forever ..no salsa..no plates..order a 2 salad plates and it was 90% lettuce..order to go did not check until I got home..too late and too lacy to going back..

Ingrid Avila

I see these on tv n they look good but after picking up our food n seeing this... Sad sad, I pray for the person who prepared this order. I hope feels better at the end of the shift. Hopefully next time I can get some taquitos as the ad shows.

Came here on my lunch break and they took 45 minutes to give me my food. I asked to speak to the manager and she is very rude. She yelled at the employees and then threw the bag with my food at me and said there's your order. Worst customer service ever. Her name was Veronica.

horrible service , and place is dirty .. today i ordered 8 piece family meal and once i got home i only have 7 pieces of chicken and no tortillas.. always something is missing so im pretty much done with this place 👎🏽

The cashier KEIVIN V gave me bad attitude when I show him the barcode for reward saying “next time scan it on your receipt” I have never been told this, really bad customer service he should be on the back not greeting customers, while waiting for my order he was also giving bad attitude to older customers.

Worse Pollo Loco location around. I was trying to give them one last chance and they failed again. This will be my last time coming to this place. I ordered a double chicken avocado bowl which is supposed to have greens since it supposed to be keto friendly. Instead I got a bowl with half rice half beans, a few pieces of chicken a tiny piece of avocado. I also ordered their cotija garlic wings. I asked them to change the fries for broccoli and instead they gave me both.

I just left the drive thru, the girl that was helping me was extremely rude. I asked her what was included in the 3pc combo, and her response was; I quote "Dont you know" plus the attitude. When i pulled up to the drive thru, she was over there laughing and talking with another employee completely ignoring me. So I took off, I won't be going back. That is unacceptable.

The chicken was burnt dry and unappealing. Distasteful. The 2 chicken nacho quesadillas we ordered had no cheese. The 2 piece chicken meal w two sides we ordered were broccoli and mashed potatoes, we got scraps for chicken and the sides of broccoli and mac n cheese. The chicken Chipotle burrito we also ordered had no chipotle sauce. The cashier took our order and never put it into the system. We waited longer than 10mins. We were the last ones in the restaurant and the tables were dirty and messy, with employees being loud and obnoxious.

Good attitudes only thing I gotta complain is about the line cook smh can’t even cut chicken good I found 4 bones in meal and I was eating a pollo bowl not a bone bowl smh do better 🤦🏾‍♂️

Horrible Service every time, spend your money somewhere else. The entire staff is rude and dont bother talking to management there as rude if not worse. This place takes the crown for worst customer service ever.

Food was okay, the chicken was raw. Dont order salads through a delivery app they will not give you any salsa or dressing even though requested. Happened about 4 times already.

the line for drive-thru is typically long; no technology integration at drive-thru (app is a disaster and no tablet usage to mitigate the lines at drive-thru); and their lobby is closed (as in, they're not open for business day ir night, rain or shine). i know some customers like to dine-in now that lockdown measures are eased, so this is definitely not your restaurant if that applies to you as well. troubling part is that some of the issues stated are franchise-wide issues (at least in the SFV region).

I went to pollo loco today 4/19/2020. Ordered tjrew the drive threw. Get home to feed mt family and one of my kids stated her chicken had a hair in it i tey calling the restaurant several times all i get os a busy line.

He didn't have to hang up on me- all I wanted was to ask how late they are open today (New Year's Eve. Just wanted to save a little time before going to share some food with a convalescent relative. Probably mad that he has to work and not have the day off like a lot of us.

Horrible place cashier named Kevin V had Charged my Pops twice the price it's all good tho I'll get hold of corporate

Gave this Pollo Loco a number of trys thinking I caught it at bad moments, I was wrong! Last week I tried again. It was around 8pm and they where fairly busy. There where two families ahead of me so I was surprised to get my small order first? Until I tried eating the burnt three piece meal and dried old tortillas! There salsa bar is always in need of refilling and the soda machine water downs the sodas. Calling corporate has done no good, so stay away from this place!!!!

I've never seen a place with a full house of employees so concentrated in doing their job that they forget to help the customers by taking their orders. Oh and terrible customer service. Bunch of guys who don't give a flying fast about your order

7:32pm in the drive Thur and they say its a 30 wait to get 3pc chicken meal? Are you kidding me? To make it wrost they tell you with such a bad attitude that makes you not want to wait 😒 its the 2nd time this happens 😤 not coming back here!

Everytime i want el pollo loco from postmates this the only location that it picks up from. Everytime my order has been wrong or the chicken is very dry. Also good luck getting a hold of someone on the phone there. It either just keeps ringing or it has a busy tone literally all day. I really think they don't answer on purpose. The customer service here is a joke. What kind of business is this where you can't even call in to speak with someone about your food.

If I could give no star, I would. Found a hair in my food, couldn't go back to complain they never gave me a receipt. Managers need to work on their customer service skills they are rude. 2 women managers seem angry and as if you are bothering them asking a question. Id rather drive 15 mins Xtra to a diff location that's nicer and cheaper

Absolutely horrible service. I just left your drive thru. I specified no corn no Pico on the chicken avocado wrap. Pico was removed but the thing was literally half corn. I wish i would've taken the receipt now. Just so I could file a formal complaint. I even reminded the girl at the drive thru to have the corn removed.

Geez! The manager who was working tonight 4/2/20 9:22pm was extremely rude!! I asked the guy who took my order a simple question about the burrito deal so he asked her about it through the head piece they use and I noticed the attitude she gave him. So I didnt ask about it anymore. Once he gave me my food I asked for some avocado lime dressing so he was looking for it and I heard her yell at him “it’s on the table”. She seriously needs to get trained on how to treat others. It’s not right! I will definitely call tomorrow because someone needs to do something about this.

Horrible. Ordered online. Missing items. No one was able to do anything. No manager to refund or fix the issue. Stay away. They will screw you and they don't care. It's a joke to them, they keep lying, no matter what time of day you call there is never a manager on duty.

Worse pollo loco I been to so far got there every table was not cleaned at all food was all over the floor ask the manager how come they haven't cleaned up she said they been busy. What fast food restaurant doesn't get busy yet as a manager people should be looking up to you smh you should be a leader dont understand how someone in her position is still the manager I would of been embarrassed. well never coming back again very disappointed!! Lucky for them health inspection didn't stop by.

Customer service was rude. Called ahead in regards to EBT and was treated like a loser because they closed lobby and didn't tell us that they don't take it in drivethru. Even with two starving kids they refused to be helpful. Just simply walked away.

So me and my boyfriend went earlier today and keep in mind it was completely empty we were the only customers on DT we then order and the cashier chris was being very rude, very sarcastic with our questions, and rushing us as if there was a line of customers. I got the double enchilada platter and the beans are dryer than the Sahara desert the rice was very skimped out and my boyfriend's 5 dollar chicken bowl had very little chicken then as he opens the window and tells us the total he slams the drinks and let's them sit at the window then picks them back up trying to act like a tough guy hands them to my boyfriend and keep in mind were trying to be sympathetic because we use to both work in fast food we receive our badly portioned old food and we still have the courtesy to say thank you so much and have a wonderful night he then decided to just slam the window and walk away who would hire this douchebag? He should be written up and I will call corporate to discuss this issue because this is unnaceptable and should be immediately dealt with cause not only does this make him look like a badly mannered douchebag it makes the whole store look bad.

Well first of all I waited in drive thru for 5 long min and had to pull off and parked because no one was helping at drive thru, went in and with no people on the line still wanted for another 3 min apparently manager was busy looking at me without helping me. Fine she told the employees "customer" If you are a manager customer service first. !!! Well once I order, guess what employees serving food on their cellphone (I'M SURE THAT IS THE REASON WHY THEY FORGOT TO GIVE ME MY BEANS !!) Horrible service won't come again too bad is San fernando city !!!!!!! Keep the $4.19 cents I paid for my beans!!!

I love el pollo loco. This facility however upset me. considering i had to place a last minute large order for my company and the MANAGER said he cant take my order and told me to go online and do it. He said he was "too busy" As for being in customer service business myself the fact he didnt offer to place me on hold or try to keep as a customer is upsetting. I understand businesses can get busy but you lost me as a customer for this one. poor attitude over the phone and sounding like he didnt want to help thumbs down

Very bad service I had to return my tostadas two times because they made them wrong both times. Wait time is horrible waited more then 20mins for food. The chicken wasn’t even cooked right and the rice seemed old. To top it all the manager is very rude. First and last time I eat here.

Just got out of the hospital my wife asked me what I wanted to eat. So I said El Pollo Loco so went thru the drive thru and placed our order. I asked for some serrano peppers and salsas. When we got to the pickup window a lady handed my wife the bag of food and asked if everything was in there and also asked if my serrano peppers were in there and she said yes. My wife was going to pull away and I told her to wait so I could check everything. And of course there were no serrano peppers in the bag so my wife asked for some and the lady at the window gave us 2 little serrano peppers fo a 10pc meal and when we got home or side dish of corn was over cooked and the chicken looked like we ordered some kind of little bird. Sad to say your prices keep going up and up and your chicken keep getting smaller and smaller. For the money we spent we could have went to dinner. I guess prices keep going up and quality keeps going down

You wanna feel like you begging for food in a restaurant. ? Look no further besides having the worst drive through service. I have to beg for salsa everytime. Drive through lady very rude she must really hate her job.

This guys don’t pay attention to what you order. I ordered mac n cheese they gave me corn 😤 also they missed the tortillas, sooo disappointed

I ordered a double chicken tostada online and when I picked it up I saw that the avocado in my food was half brown already. I asked the cashier to replace it and they say no problem. They took my tostada salad to the back, take the brown avocado out, throw back with the ones already pre-cut snd replace it with a nicer looking 1.

My husband bought us dinner from here and I don't know what happened. Usually the chicken is fresh and delicious. I had the 2 piece meal. It was crunchy and dry. Like it had been left under a heat lamp all day. Do they no longer care about producing a quality product? Such a disappointment! So unfortunate because I absolutely love chicken. Where is the quality control?

Uncooked chicken, and why is one piece bigger then the other? Will not be coming back.

I came in wanting to eat some Pollo Loco and was waiting in the front register for 30+ minutes and nobody said a word until I asked this lady if I can place my order. Her name is Irma, she was VERY RUDE, she didn't even bother to take my order and what she told me was that she was very busy I cannot take my order. I have worked in restaurant business for many years and the way she handled the situation was very unprofessional and clearly cannot work well under pressure. I am a loyal customer to Pollo loco and have read many reviews and they say that customer service is the number one but clearly Irma is not one for customer service. I will definitely not be coming back to this place and it is very disorganized they are everywhere and clearly cannot get their orders right.

Come on Pollo Loco! What is this?!?! And the only time we get two of the same side.

I was at this pollo loko yesterday and I found a hair in my tostada salad it was gross I threw the whole thing away! I think they need to start wearing hair nets so that people won't have that bad experience with their food.

First chicken offered old/dry looking. 8 pieces we got still had some overcooked. Also both chicken & gravy were way too salty. Never had that at an El Pollo before. Had to dbl check bag at window as had no salad dressing and none of pico de gallo requested at speaker. Slow line as customer in fronnt also had been given tired chicken. Better go elsewhere like TuJunga.

This place is the worst Pollo loco. This is not the first time. I have had a previous incidents with this one. Is it so hard for the employees , to follow instructions? I asked for a double chicken tostada bowl. With no sour cream, simple. Did I receive that... nope. What I received was a regular tostada bowl, with sour cream. This is after I told her twice "no sour cream, please". It, looks like they put extra sour cream . Does it stop there, nope. I also asked for a large drink, they tried to give me a small one. Also, this location is always dirty. Let me explain, the salsa bar was a complete mess. There was even trash on it. It looks like it was there for a while cause,some of it was already dry. So, I asked the employee " does this look appealing to you?" She shrugged her shoulders like saying, I don't care. The manager was standing next to her. At that point I just left. I didn't want to bother with them any more. Won't be back, I don't recommend this one.

I ordered a double chicken tostada and when it was delivered the tostada was barely half way full. The chicken was poor quality and barely had any. I payed $9.00 for that. I am very upset and took pictures. Will no longer order for delivery. They can’t be trusted. It has not been the first time this happens with one of my orders.

Ordered a double tostada bowl and brought it home, no tostada! They served it in a black container, also no lettuce, just cabbage. Make sure you check your bags before leaving! Disappointed

Based on all the terrible reviews on El Pollo loco I am not going to be spending my money here. Good luck. Maybe once you start caring About your Customers, I might decide to spend my hard earned money at this Restaurant.

The chicken is mostly always delicious. I tried their limited time cilantro lime cauliflower rice and was a total disappointment

Denise Aldana

20 mins for food to be called was on side for 10 mins. Cashier comes around counter to help person with ebt at kiosks touching screen and her card from her chest went back to food no gloves no washed hands. MANAGER not coming to her when I asked for a refund. This place is trash. Needs management and classes.

Carmen Davila

The place is too dirty. I saw a big cockroach in the floor of the restaurant 🤢

YXYXYXY

Horrible Leftovers, Chicken was burnt and small , Rice was hard like plastic and the corn was also hard and plastic like Every single visit to this location was a total disappointment. Tried calling but no answer almost if they know that people are calling to complain.y reviews on Google are super popular and I truly hope that the management gets their act together. $40 for a 8 piece family meal and they forgot the Churos . Management response is "Copy and Paste" every single complaint has the same lame apology that offers no help at at all. Never again I'm going to give my business here.

Marizol Garcia

Temp of restaurant was too cold. Ordered dine-in but was packaged to-go but fine because we decided to eat outside since it was freezing in the restaurant. Ordered a chicken leg a la carte for my 10 year old daughter and they put her chicken leg in my meal plate without telling me. We were already sitting down outside and realized her chicken leg wasn’t in the bag. I had to pack up my order to go ask about the chicken leg since I don’t leave my daughter by herself. Girl at the counter said we packed it in your meal. I ordered it l a carte and not a 3 piece for a reason. I didn’t say anything about that to her. Went back outside open my plate and took the chicken leg from plate and gave to my daughter. We are ready to eat; no fork provided. Had to tell my daughter to ask for one which I don’t like sending her places without me but all of our food was already out in the table. We start eating and realize they didn’t give us napkins either. I decided to do without because I didn’t want to leave my daughter alone and didn’t want to send her in AGAIN for something else. It was such an inconvenience to have to go into the store to ask for items that should have been provided in the first place and communicated to me, especially because I was alone with my daughter and we were eating outside. There was no attention to detail. Also the tables table outside were dirty, mind you I know they are outside table but they also need to included in the cleaning rotation.

Natalie V

Very rude customer service ! I had asked for a tostada by itself with nothing on it, and Erick S. at the drive thru raises his voice saying “classic or double chicken tostada” and again I repeat by itself completely ignores what I said and says to pull forward and charges me a classic chicken tostada with everything on it. Not mad at the mistake mad and frustrated about the way he approached us which is not okay ! Please focus on your attitude and the way you’re speaking to your costumers !

Desiree De La Garza

Next time you come here make sure to ask what sauces they put on your food. They did not tell me or inform me that the sauces would be put on my chicken. Then they always forgot something. They better training. Now I have to go by chicken at the market and spend extra money. I paid $41.00 for my food. That my daughter can’t even eat. Do better.

Mr Perez

Amazing food service and atmosphere and for that reason I’m going to have to give the owner a 1 star. As I have visited many branches throughout California dessert, and to no avail this location prefers to waive the complimentary creamy cilantro sauce. Again not a major issue, that being said, as a courtesy to those in search of greater experiences, dine elsewhere.

Alex

ZERO STARS!The manager at night with the glasses and tattoos is extremely RUDE!!If you don't like to work with the public find another job!I saw her scream at two customers because he wanted more green salsa.With the other customer she was yelling at him because he wanted a refund,which I completely understand the customer because they where taking FOREVER.There were no cars in the drive thru either.I asked if she can put the chicken separately because my friend doesn't like chicken,she always says NO and gives me a harsh attitude.Every time I order burritos they always have dry chicken and bones.The tables are always dirty.I tried contacting pollo loco thru their app and I never received a response.The trash is ALWAYS overflowing and the soda machine is always wet, somebody could easily slip.I almost did,I was walking not running.My quesadilla was absolutely awful it was soggy and bland tasteless and they forgot to give me chips on the side.The pollo loco employees always give me dirty looks when I ask for serano chilies.They also don't fill the sides up all the way.You need to speak to that so called manager at night because she has a huge attitude problem!

Nelly Serrano

If you're looking for vegetarian options, then order the double chicken tostada bowl. We ordered two of them and they looked like this. We recently moved into the area and this was out first time ordering from this location. We ordered a burrito as well and it wasn't good at all but when you haven't eaten all day you don't want to go back for a refund.

Eduardo Torres

This place is very dirty. the garbage container is all dirty with flies near the drive thru ... I ordered a double toast salad and they put little chicken on me, the meat is tough and dry and the avocado is spoiled. It is my last time I go to this place.

Roulan Eivazzadeh

Slow service, not enough staff to take your order. Staff are overwhelmed by internet orders. I am very dissapointed by lack of service and sanity. 20 minutes to get a pollo bowl! Also, the food is delicious but as a company Ell Pollo Loco pollutes our oceans and planet earth by using plastic bowls and lids. I hope this company one day can change and offer bio degradable bowls and salsa cups and lids abd show their support for planet earth!

Geneva Tona

Got a simple double chicken tostada salad. As I'm into my meal about 4-5 bites in I notice paper in my salad and not just small piece. Very noticeable sized paper in it all mixed with food. For the employees preparing the meal not to notice what they are putting in the bowl is very disturbing. Went back to the restaurant. They claimed it was the avocado paper. Mind you the avocado is at the top of the salad Thankfully they gave me a refund.

Jackie Escobar

Staff that work at this Pollo Loco seem to not understand what is said or requested. Orders are almost always incorrect. I order a Pollo bowl with easy black beans. I repeated myself after she review the order and said "easy black beans, a little bit of beans." When I received my order the pollo bowl looked like Bean soup. It was full of beans with almost no rice. 😂😒 Not the first time it happens. Almost every time I order here the order is incorrect.

Amparo Brijil

Horrible service cant even make a bean rice and cheese burrito first thing in the morning when it opens I think it's called a brc for a reason not a only rice with like 15 pieces of beans and no cheese they literally just open and I was first in drive thru come on get it together on top of that the rest of my order was wrong and the manager was rude and argumentative

Ileana Rivas

Worse service ever . I love Pollo Loco but never come back to this location I has bad service and not quality food. Wait like 15 min to order and another 15 to get my food and when I got home. I got super burn well done chicken.