Chipotle

Guadalupe Escobar

I had a Terrible experience it was my first time taking my daughter to eat chipotle since she eats solids now. Jovani I believe the team lead came in yelling, My 8m daughter was uncomfortable as he was raising his voice at his coworkers. No matter what position you have talking to your employees/coworkers the way he did is not acceptable. We were going to have lunch at the location and I changed my mind. Ended up in my car eating lunch but it a peace environment! Service was wonderful.

Kailee Jennings

The manager here is absolutely rude. She gave me small portions by giving me half scoops of food. When I asked for more, I was charged extra. After trying to clarify with the workers/manager that this indeed was not extra, I was told that it was because of the extra “half scoop”. I was charged extra for the price of a normal serving. Absolutely unacceptable behavior. This chipotle needs to do better.

Benjamin Zhang

Dear Chipotle Customer Service Team, I am writing to formally lodge a serious complaint regarding an extremely disappointing and unprofessional experience at San Leandro Store today. The level of service and management I encountered was completely unacceptable and requires immediate attention from upper management. I arrived at the store a few minutes before the scheduled opening time of 10:30 AM. Upon entering, I attempted to make eye contact with the employees, but shockingly, every single one of them deliberately avoided acknowledging my presence. This alone was concerning, but what followed was even more unacceptable. It was not until five minutes past the opening time that an older female employee finally opened the door. However, instead of greeting me or providing any customer service, she displayed a dismissive and irritated attitude before walking away. When I politely inquired about the store’s opening time, she blatantly ignored my question. When I persisted in seeking an answer, she responded rudely, questioning who I was to be asking such a thing. I then requested to speak with the store manager, only to be told that the manager was not present. However, upon further inquiry with other staff members, I discovered that the very woman who had been so rude to me was, in fact, the store manager herself. This kind of deception and lack of accountability is appalling. To make matters worse, as I proceeded to place my order, I overheard the manager making inappropriate and unprofessional remarks about my attire in Spanish, assuming that I would not understand. This behavior is beyond unacceptable for anyone in a customer service position, let alone a store manager representing the Chipotle brand. As a local customer, I am deeply disappointed by this experience and will no longer be visiting this location. I am also filing a formal complaint with Chipotle’s corporate office, as I believe this matter requires serious intervention from upper management. I expect a prompt response from a regional manager or a higher-level executive regarding how this situation will be addressed. I look forward to your reply.

Gratia Doerr

Found 2 black hairs in my bowl Workers were swearing and using inappropriate language while serving. I had a child with me and the worker didn’t even apologize. Terrible experience and I will not be back.

Bri Harris

Placed an online order & picked up with no issues. Once opened, my chicken bowl had hair in it and the beans was completely undone (they literally had a bite to them. no softness or anything!). Same beans were in my son’s kid’s meal. I’ll never come back because what is this? $40 for dinner and half the order can’t even be eaten. 😐

Kelly Elrakib

Customer service is horrible. The place was dirty and when I mentioned it to the manager she said she knows how to do her job. Wonder if the health department would agree.

Alexa C

I wish I could rate this place a 0. Came in yesterday around 5. They had no cheese ( the cheese grater didn’t work) , they had no ice on the soda fountains. They were almost empty on every single item. No napkins. To top it off, the back looked a mess. I felt like leaving mid order. Im definitely not coming back to this location any time soon.

Trenton Logan

This specific chain has been getting worse recently, I am not sure why. They are often out of ingredients and open late. Today it was 11:10 and they still were not open when they were meant to open at 10:30.

LaShanda Smith

Order a Burrito Bowl and it was not consumable. The guacamole was dark, the chicken was hard, and the outside of the container was filthy. Do not risk your health or your life by eating at this restaurant. Save your money and prevent a headache by staying away from this place. I want my money back!

moallii Leather

There are some good Chipotles but this is not one of them. Extremely small proportions and late service if you order online. This was my joke of a chicken salad bowl with ‘extra cheese’. Being a local I gave it a few tries but not going back anymore.

Vasyl Shtets

Very slow service! No access to the restroom !! Terrible service. I did mobile order and was waiting 40 minutes. I came to chipotle and ask them about status of my order . They told me I have to wait even I was already on the line ! They don’t allow you to use restroom if you don’t have a receipt! But how if your order is being made for 40 minutes !?? Online is not faster it’s longer with chipotle !! Don’t recommend this place !