LaTonya Bryant

This is the second weekend in a row I have ordered a drink on the app. The app says it will be ready in about 10 to 15 minutes. Which is kind of long. Get there and still have to wait an additional 20 to 30 minutes. When you ask the person that is bagging the orders questions she is snappy. It seems like they either need more staff on the weekend or they need to stop taking app orders. At least that way when you see a line you know you are only waiting for those orders to be filled.

Nuria Navarrete

I usually stop by here on my way to work and order a drink. I always ask light on the ice and i am not sure why that's even an option if it's not going to be given that way. Light on the ice means go easy in the ice. If my drink has more ice than liquid that is clearly NOT light ice. I want to know why is this a recurring issue. Is it carelessness or is it training issues or is it just so hard to follow instructions.

Brandon

People waiting to place an order and only one person attends and one working and the other two girls talking I don't understand

Harsh Lubana

I visit Starbucks daily, and today I urgently needed to use the restroom. Unfortunately, the staff did not allow me to, and I was told I needed to make a purchase at that specific location. The staff’s response came across as quite rude, which was disappointing. Could you please clarify if this is a new policy, requiring a purchase to use the restroom?

Teresa Trigueros

Went there and I ask for the bathroom and the older lady I couldn’t see her name tag, literally asked me if I was intended to make a purchase bc restrooms are for costumers only, i literally had to pull up my receipt from the other store i went earlier bc i really needed to use the bathroom. I used to come to this store bc it’s on my way to work but not anymore.

El Bee

Hanna (older lady) approached me a few minutes after I sat down. I came in on my lunch break and was setting up to write an email before ordering a coffee. She approached me while I was sitting and said "sir, do you intend on making an order while you're here?" to which I replied "yes". Didn't sit right with me so I got up and decided to go to a local coffee house instead. As I left I told her "decided to spend my money at a different one" Convenience isn't worth being harassed by staff. I understand the location may invite loitering, but you are a Starbucks. Put the wifi code on a receipt if you have that stipulation. Never coming back here.

D

I think this Starbucks has the record for slowest time. We ordered 15 mins ahead of time from the mobile app. And we're now still waiting for the drinks. It's currently been 15 more mins. 2 drinks.. Keep in mind there is no drive thru they need to worry about.

Brandon Matthews

I’ve never been More appalled in my life to be disrespected over cold phone, and to be talked about and ridicule to me it’s unethical and shameful the way that the cashier made me feel as if my words did matter I was insignificant de minimus, and the fact that customer services doesn’t exist because she just could not accept the fact that she was wrong. I order cold foam the barista made it, and as the barista was bringing it to me, she ordered her to pour it out because it was too much to be serving the fingers if you poured it out into the sink that means that it has no use so why would you have a pour out something I pay for in front of me and if that was a teachable moment why didn’t you go behind closed doors to have that conversation then I’ll leave walk back inside and she’s discussing all of this openly in front of everyone did not leave a good taste of my mouth and I just feel as if there are some races undertones the last four times I’ve been in that establishment. She has made me feel some type of way with her body language with her energy, her facial expressions and I just feel like something needs to be done immediately.

John

Mixed Experience at Starbucks in San Lorenzo, CA Rating: ⭐⭐ I recently visited the Starbucks at 15600 Hesperian Blvd, San Lorenzo, CA 94580, and my overall experience was okay. The staff was friendly, but the busy and somewhat hectic atmosphere affected the overall quality of service. It seemed like the focus was more on mobile orders, causing longer wait times for walk-in customers. The drinks were mediocre, and though there’s a policy for remaking unsatisfactory drinks, I hesitated due to the already extended wait times. It appeared that the location might be short-staffed, leading to challenges in maintaining efficient service. One notable concern was witnessing a customer touching every mobile order cup, raising hygiene issues. Starbucks should address this to ensure a cleaner environment, especially with the increasing reliance on mobile orders. While the parking was good, the overall appearance and ambiance of the Starbucks could use a major upgrade compared to nearby locations. It would greatly benefit from more staff, improved hygiene practices, and an enhanced overall atmosphere.

Belle T

One of the lady barista, who is short, fat and have long curly hair, is so rude. I did order the cold drink iced Starbucks blond caramel latte, the guy took my order kept asking me four times about my order even though I showed him the picture of the drink that I wanted. Then the coffee came out was a hot one, not a cold that lady barista said so rude to me that I should say “iced”. How about I showed the picture? The name of that coffee is come with iced, right? Actually, to give better service, they should said sorry for making the wrong one and change the new one for me, instead of saying rude to customer. Bad service and no more coming here

Emerald-Gene Sentman

You guys need to clean this place up. This place up. I went here to use the bathroom and I just happened to have time to observe all these layers of dirt and gum stuck to the floor. Tons of dust on the vents garbage on the floor. There were like 7 people working at the time. Why aren't some of you cleaning? Bathroom smelled like old urine. Dirt from months of not cleaning. You need to get this place professionally cleaned. I did not order anything to drink. Was tempted until I saw how dirty it was. You need to do better!!!

+5