I didn't have a good experience. When placing my order at the drive through, I was not told that it would be a 19 minute wait. After paying, Im told about thre wait. It was one small regular menu item. The manager at the drive through was nor apologetic or anything. Everything, I try to go drive through, there's a problem.

Cheryl Blanco

We went in to this Bill Miller's in San Marcos of 35S across from the outlet malls today around 6pm for dinner with the family. I (we)was very disappointed in this store, we usually have a good experience in our San Antonio area Bill Millers. There was one young lady behind the food to serve everyone, and then cashier. She was working really hard to please us. Her name is Julia, she was a doll. Despite some coworkers having lead in their shoes, and not working as hard as Julia to get the food out, the food being sparse, and what was there looked old and dry, even the green beans like it had been there all day. The rice was dry, the macaroni, amd the pinto beans. There was ONE piece of baked chicken, absolutely NO chicken strips, we had to wait for those(kids ordered them), there were no brownies for the Buckaroo meals the kids ordered, the sweet young lady had said we could give them a piece of pie instead(only two types, apple pie and coconut cream, and there weren't many of those either), and she apologized several times, I guess mostly for the lack of everything(no ranch dressing either)and the presentation of the food that was there. I had ordered the #7, I was going to take the other sandwich home. They where not able to be eaten, the top bun on one sandwich was torn in half, but both sets of buns were hard, I could say, stale, and dry. The sandwiches were inedible. The 2 younger kids ages 5 and 8, could not eat the rice and mac'n'cheese because it was too dry and rice was crunchy. So they didnt eat much of anything. I couldn't eat either of the sandwiches. I tried to get 2 dinner rolls to try to make sandwiches with the meat, but when they FINALLY were able to put dinner rolls in the bar for customers, they were a bit smooshed. But the poor young girl Julia also had to fill them up as well as serve customers, do drink orders, and cash them out ,she also had to go back into the kitchen to help get orders out to everyone. They kitchen from what we all could see of it, looked like like NOBODY was cleaning up as they go like they're supposed to. It looked pretty messy. The bathrooms were dirty as well. Needed some attention. The bus boy cleaning tables seemed to be having a bad day or something, even though he was doing his job, he seemed.a bit upset or preoccupied in thought or something, he was slamming chairs around and making all kids of noise, despite people sitting around having dinner. I think MAYBE the management or even higher up, need to schooled on how to run a successful, orderly, clean and well run restaurant. Im not sure if this particular store was having a BAD DAY or this is how they operate there,but it definitely needs a lot of improvement. Thank you Julia for all of your help.in trying to make go as well as you cod despite what you had to work with. You're a very sweet amd helpful young lady. God bless.

Yaros Flores

Don’t go when it’s not lunch. I went at 7 and everyone was so focus on cleaning I stood waiting for 20 min just for 2 chopped sandwiches. Other customers were asking for refunds because of the wait. The place was almost empty by the way

Gio Caldavere

I ordered two bacon and egg breakfast tacos. I got charged for cheese but the tacos had none of them.

efren chavez

2pm on a Saturday not even 1/4 of it’s capacity party of 3 nothing special from the menu me and my wife had to get up multiple times to remind them what we are missing I ordered a #9 and as soon as I said that the girl walked off and didn’t come back till 5 minutes later and my order wasn’t completed my kids gravy had a hair on it her we didn’t get her brownies till we left. I could only imagine the chaos this place is at lunchtime. Service needs a huge amount of improvement

I haven’t been to Bill Miller’s in a while and thought I would stop in. Very disappointed with the food. The brisket and fries were cold and the fries tasted as though they had been sitting in the warmer for a while. Dry and hard. It came with sauce, well… all two spoonfuls of it. At least they got the tea right. I should have driven back for a refund.

Ordered online and when my food came I was extremely disappointed my bread was just loose in the bag, my rib had quite literally NO meat, my bread was stale, overall made me not want to online order again. It's astonishing someone thought this was acceptable food to serve!

The cashier was not helpful. Told her the order was here and brought it out to our table bagged ip to go. When we opened up the breakfast plate, they were stingy on the amount of food they gave. My breakfast sandwich had a little bit of eggs. They were rude when we took the plate back up to the counter. Definitely recommend going to a different Bill Millers if you want a full serving and friendly service.

Vanessa Vera

Sadly, online the hours say 6am-8pm and we drove up at 6:15am and all the lights were off, including the drive thru menu. Photo taken at 6:24am.

paul montoya

I Should Have Listened to the Reviews — Completely Unacceptable Service I should have trusted the low Google rating and walked away. Unfortunately, I gave this Bill Miller’s a chance, and it was a mistake. When I arrived, I stood patiently behind a couple who were actively ordering. As soon as they finished, a young, tall, heavier-set male employee looked directly at me and then walked away without a word. No greeting. No acknowledgment. Nothing. A young lady at the register then asked what I wanted to drink. I gave my order. After that, we stood there staring at each other for over five minutes with no food being served and no other employee in sight. Another customer eventually walked up, and the two of us stood there together, looking at an empty service line with no explanation. This was around 2:00 PM. The restaurant was not busy. After several more minutes, the same register employee finally came back to take our food orders, showing no urgency and no awareness of how poorly this was being handled. This location was a complete breakdown of basic customer service. No leadership. No accountability. No effort. It was especially disappointing because my past experiences at Bill Miller’s have generally been positive. This team needs immediate training on customer acknowledgment, urgency, and professionalism. Until that happens, this location does not deserve customers’ time or money. Do yourself a favor and skip this one.

Dustin Chapman

The place itself was fine. No real complaints about the look or the servers. They were good. The food was horrifying! Brisket tastes sour, same with the French fries. Like how are they sour?? The chicken is a burnt brick. The coleslaw slaw tasted dry and sour.. all around just sour and gross! At least the tea was good. 0 star food.

Valerie Villarreal

I usually love this place but the tacos are getting smaller they don’t put enough beans and cheese inside the taco I was disappointed in my food the taste was good just not enough inside the taco

Jordan Mendoza

Pulled in with two separate orders. Two wild bill combos with mac and cheese on the side. The other order: Two chop sandwiches combo and a 3 PC chicken combo. The woman in the drive thru had a nasty attitude. Gave us our drinks and told us to pull up so they could bring out the rest of our order. No problem. We waited 15 minutes going on 20. Finally got the food. We drive off, and I check the food. They had forgotten an ENTIRE COMBO. When we pulled back up, they swore that everything was in the bag. Didn't even believe us. Their employee lied to the managers face because they actually had forgotten it. They stood by the window while the same cashier was giving us a nasty look the entire time. Well, they finally gave us the food. After what felt like an eternity. Any location is better than this one. Spare yourself the headache and go to New Braunfels or any San Antonio location. 👎

Justin Crawford

Very inconsistent with the quality of the food. Tacos are smashed together with some having no eggs and others overflowing. Bacon is burnt and broke into 20 pieces. I understand the pancakes are cheap but that dosnt mean they should be trash quality. Might as well take them off the menu if no one can prepare them. Guess they just bank on no one coming back to get them remade since it's not worth the $3 to drive back.

Brandon Bell

I have to say...this is probably the worst Bill Miller's I've ever been to. If you go through the drive through checking the bag is a MUST. Just tonight I asked for a 3 piece tender with an extra tender and these fools forgot the damn extra tender. Still made sure to charge me for it. If you live in the San Marcos area there's better places to spend your money. Probably the last time I spend mine here👎