Mark McHugh

For value eating, the food was really good. They do give big portions, but like I said, for the money paid, good value. Ask the waiter the most liked dishes.

+1

Brandon Aldrich

I’m always greeted with friendly, happy employees that truly enjoy what they do. Everything in this place makes you feel like you’re in for a treat. The prices are very affordable and the variety of choices is fairly large. My favorite place to eat when I’m in the area.. Highly recommended!!

Danyely Martinez

The food here was delicious. Their biscuits here are bigger than Texas. I order the chicken fried steak meal for breakfast, and it was enough to keep me full all day. You won’t be disappointed by the quality of food here. It’s a shame that Dallas, Tx doesn’t have one of these diners.

Sean Clymer

Really like this comfort food. Not gonna lose and weight eating here, but oh man is it good. Portion sizes are for a bear. You will not leave hungry. Really like their English Muffin’s! Chicken fried steak was awesome. The southern scramble was amazing too!

Sera Keteca

Great food and ambience on Thanksgiving day. I would only suggest getting back the convenience of google/apple pay for your customers.

Jason Oneal

Now this food reminds me of days of yore. My kind of diner. Cant believe I have not been here before. Parking plentiful and easy. Food portions we great! We got the half size plates and it was still huge. Rustic, down home flavor like grandma. Loved it. Service was above excellent, very helpful, attentive and ready. Will be visiting Black Bear again.

A-Juggalo-Named-Stoney

Food was great but seemed like our server was elsewhere mentally. Had to ask for refills he was nonexistent other then the slight attitude well seating us. Other then that, place was great. Food was awesome, lots of parking, good burger.

Received a text offer that wasnt honored. Bait and switch! I am very unhappy to be told "we don't have that steak". Instead I was offered a different breakfast with a tough steak for $11 more than the advertised enticement. I need remuneration before returning to a black bear restaurant.

WALT TRUMBO

Waiters were polite but the food wasn’t up to Black-bear Diner quality standards.

C. Elizabeth Cano

I gave 3 stars for service because our server, whom I didn't get her name, but later found out she may have been a manager was less than pleasant. We were seated by a different person, it may have been Kathleen, idk, but she seemed to take over for the less than pleasant person. The person who took our order had no smile, no personality and while eating she passed us by at least 5x's without no acknowledgement whatsoever to us. If it was the Kathleen who seated us, she was the same person who was pleasant and gave us great service! She was also the same person who sadly slipped on the wet floor while we were there bc someone else was mopping while customers were present. This should not be done for this reason alone. This poor lady slipped on the floor and hurt herself while customers came to her aid. I felt so bad for her and hope she is okay.

M 10

Hash browns are not it, or maybe it was a one time deal…? Well I got a to go order and they are mostly Crunchy Raw still… I asked for extra cooked when I placed the order on the phone. When we called for some help with the issue we were basically lectured by Maria that “I should have noticed before I left”… so it’s our job as customers to repeat our order 10x before we leave the door AND to open each food container to check that the food is cooked(when the bag is stapled shut so I can’t rip it open until I’m home anyway…?) awful service and it’s a shame because we loved going here just a year ago… what happened? New manager or cooks? I’ve never been made to feel at fault for a kitchens mistake as a customer until today with black bear…

I’ve been to several other Black Bear Diner locations where the food and presentation are great, but this visit was a total disappointment. From the kitchen to the floor, this location is not meeting the standard. The Food: Salmon: Overcooked and incredibly dry. Broccoli: Mushy, soggy, and completely unappetizing. Chicken: No flavor or seasoning whatsoever. Beans with Bacon: Had an awful taste—we couldn't even eat them. The Service: To make matters worse, the customer service was not good. The staff seemed uninterested and unhelpful, making us feel more like an inconvenience than guests. I know how good Black Bear Diner can be, but this specific location missed the mark in every category. I won’t be coming back to this one.

I ordered a steak dinner with fries and salad. The steak had no color and was also a cheap touch cut for being a new york steak. It also did not have any flavor. The fries came out cold and soggy also with no seasoning. The salad was the only decent thing. Atmosphere is non existent. The place smells like the carpets have not been washed in years.

Angela Xu

This was the worst service I’ve ever experienced at a Black Bear Diner in all my years of visiting locations across the country. The host (his name sounded like Mario) was extremely rude. He mistakenly seated another group ahead of us, yet refused to acknowledge the error. On top of that, he removed our name from the waitlist even though we were still standing in line. If he preferred to seat certain parties first for any reason, he should have communicated that clearly instead of treating us dismissively. Overall, it was a very disappointing experience.

Kyungmo Jae

The food was fine, but the service was extremely disappointing. When we arrived, we were told to wait even though the restaurant was not crowded. The table we were first seated at was not prepared with utensils, and the staff member who initially guided us never came back to take our order. Later, another staff member (a younger man with a beard) came instead, and he was polite and helpful. When I asked again about sitting by the window, he kindly moved us there without any problem. His professionalism was appreciated, but it highlighted the poor attitude of the first staff member who seemed dismissive. During our meal, we noticed other customers arriving after us who were seated immediately at window tables without having to wait at all. This inconsistency in treatment made us feel singled out and disrespected, and it came across as discriminatory. Overall, while the food was good, the service left a very negative impression. Unless the staff attitude and fairness in seating are improved, I would not consider coming back or recommending this location.

+4