Adam Hughes

I really want this place to be good. We keep coming back because we like wings, the setup, and the overall concept. Having both worked in service, we know what it takes to run a good business, and that’s probably why this is so frustrating. If you can sit at the bar, you’ll usually have a great experience. The bar staff consistently hustles, keeps things friendly, and handles way more than they should. But when you’re seated elsewhere, it’s a completely different story. The managers move at the pace of sloths. The issue isn’t just that things are slow. It’s that they’re visible, standing around while tables sit unbussed, food gets cold, and guests wait. The restaurant is rarely full, yet somehow there’s always a wait, even when it’s maybe 40% capacity. If it were just a short-staffing issue, I’d understand. But when you see multiple managers not stepping in and several employees on their phones, it’s clear the culture is off. We hung in there because we were hungry and wanted to watch the game, but we probably should have left. We ordered an appetizer right away and watched as every table around us got food before we did. When we finally asked, the server checked with the manager and brought out cold fried pickles. The wings were good, but you could tell they had been sitting under a heat lamp. I want this location to succeed. There’s potential here, and I think a lot of people want to support it too. But if things keep going the way they are, I can see why most guests might not come back after the first visit. We’ll keep trying, at least for now.

Andrew Diller

Came in after lunch to miss any “rush”. Service was extremely slow. Was seated and waited for quite some time before we were greeted by a waitress. Food was as expected and fairly quick. Definitely opportunities in the service area.

mario reyes

Service is good ,food presentación ok, place clean . It only for sports.

+2

Ron Yapo

Me and my co-worker got seated right away, at the time of this visit the business had been open for a couple of months so everything is still new looking. Our server came to us pretty quickly and asked if we needed to order or if we needed a few minutes, so we ordered or drinks and told her give us a few more minutes. So we got our drinks and began to order, one thing I was surprised was that I ordered a Caesar salad with chicken, she asked if I wanted ranch dressing and then I said no, but I'd like an extra heaping of Caesar dressing, good thing because I needed it. So we got our meals and the presentation looked great on both our meals. Well I ate most of my salad, I liked the garlic bread they gave me but the Caesar dressing was not what I expected, this salad would of been just as good of I made it at home with a Kraft dressing. I didn't really feel all that great when I left that place especially for the cost. Not sure if I would come back especially seeing string shoe fries on my co-worker's plate.

Was okay at first but then after ordering our appetizer we waited 15-20 min to order our main dish that we didn’t even order because by then we just wanted to leave. We would understand if it were busy but it Frl wasn’t. Bruh and when the waitress came she asked if we wanted to order anything else or are we done you know damn well we were by the look of her face, not hating on her or anything but damn customer service the same as Applebees straight buns.

Called store to let them know that they sent me the wrong order as you can tell by the receipt I ordered boneless not bone in. I asked for a coupon for their error and was put on hold repeatedly and was told i needed to drive over to pick it up tonight instead of tomorrow like I wanted, I told him that if I wanted to drive I would have came in to get the food. I am very disappointed in the way this was handled manager would not come to the phone and talk to me just had someone put me on hold again and again. Thank you for your help with this

LîddøVIC101

There's a black manager female she's new she have favorite coworkers. I saw how she treat her colleagues and she has favoritism. Food and drinks was great but once I came across her she was rude. I had someone els taking care of me before the "manger" came in and kicked me out. I wasn't causing trouble either. Buffalo you guy's need to check her because shes taking the "manger" position rudely not only to me but her colleagues that she doesn't like. I wouldn't come here again if I see her again.

Katelyn

Went over the weekend here with my boyfriend for some lunch and our waitress Cici was just not it. She didn’t bring us any napkins or silverware at all, she definitely saw us struggling to grab our drinks cause of dirty hands yet she still provided her other tables behind us with napkins and silverware. We also accidentally spilt a drink and she saw us trying to clean it up and still didn’t offer any napkins or towels for us, same goes for this guy walking around in front of us cleaning already cleaned tables seeing we needed help. Our bill ended up being $51.62 I still tipped $5 despite our waitress being not the best so my total should’ve been $56.62 coming out of my bank and instead I was charged $61.62, double the tip I originally put for her.

Daniel S

This is the first review I’ve ever done. But Buffalo Wild Wings in SM is so bad I had to. The food is fine…when it’s not served cold. But the service is so historically bad it’s a running joke among everyone I know. It’s not a recent issue. It’s been this bad since it opened. I’ve never once had a good dining experience there. I wait a few months before trying again hoping for something different but it never is. The last time I went I took someone who had never been. Not for the food, but for entertainment. I told the person I went with how horrible the service was beforehand and how in the 10 times I’ve been there not one time was it decent. Buffalo Wild Wings did not disappoint. The food wasn’t worth it…but the laughs my friend and I had with every thing wrong with the experience was. LOL. I won’t get too much into the details about all of things consistently wrong with this place. But here’s the short version. Long waits for food even if the place is empty, cold food, wrong food, charged for food I didn’t order, hair in food, staff never returns after food is brought. You name it…I’ve experienced it. Anywhere from one of those to a few of those have happened. Every….single….time. It’s not bad. It’s the worst. Hands down. By the way…if you do go…save yourself the cost of buying drinks. Their tea and soda are so watered down they taste like water anyways. Geez. There you go Buffalo. You’re so bad you made someone who doesn’t do reviews do their first. LOL.

Rick W.

We had a simple order of 10 wings and a ceasar salad. The wings took almost 50 minutes to be served, after the salad arrived. I asked for all the food at the same time. The wings arrived cold and not prepared properly with the dry rub. Will not be returning to Buffalo Wild Wings in SM, or any location. The food simply sucks and so does the service! 👎

Kirk Kayajanian

First time trying this place out. Had a gift card. I ordered bone in traditional wings. Got jerk Chicken and Buffalo flavors. Jerk chicken is bomb. But the chicken that the sauce was on was like jerky on a bone. Superdry! I burnt wings on the BBQ before that had more moisture. Too bad won't be going back

Cierra LeBlanc

Lazy employees don’t bring me my food when it was ready so it was cold. Waited 20 extra minutes when I ordered online and they didn’t even get my order right. Nobody cares there, they seriously need to get their act together. Worst customer service ever. Tried to call because I paid extra for a mushroom Swiss burger and got a sad cheeseburger instead. Ignored the phone when I called numerous amounts of times to complain. Look at the photos of the supposed mushroom Swiss cheeseburger and see how much they don’t care.

Jay Esi

Since they day they opened until today, service has been the same. Absolutely terrible. I come here about once or twice a year, hoping things would improve and unfortunately not much has changed except the menu. Usually we make the drive all the way to SLO because the service is always fantastic. Sure it's a long drive but service is everything. Today we were seated at a terrible booth. Table was a bit sticky and we noticed there was some mold on this thing. Absolutely terrible.

Nam D

The wings were great! The burger sucked. My wife and i only had an hour for lunch. We waited for almost an hour for two burgers with our watress not checking up on us once. We had to flag a manager who then disappeared without a trace. When we finally got our waitresses attention, she blamed the cook. We then asked her why the table next to us got their food first when they came in 15 minutes after us, she asked if we wanted to take it to her manager. Wow! By the way, the restaurant was only half full when we arrived.

+12