DQ Grill & Chill

Bella Hernández

Ice cream was good, was kinda melted and they didn’t do the upside down thing, which wasn’t a huge deal. Ordered some floats and they were pretty melted as well and looked unappetizing but it was 90 degrees outside ? When asking which float was which, The cashier answered “I don’t remember, sorry” Which was kinda funny. It wasn’t a huge deal either just kinda unprofessional but I mean what can you expect from teenagers at a fast food joint. I may try it again in the future but probably won’t be back. give it a try maybe your experience will be better.

edward henry

Ordered the Crispy Chicken Sandwich from DQ on 104th in Commerce City. Chicken sandwich was raw in the center. Tried to call to correct the situation and couldn’t get anyone to answer. Very dangerous… food poisoning is extremely possible from raw chicken.

Melina W

So much slower than necessary, not a manager in sight, and when we pulled up to the window, its a bunch of kids talking and moving as slow as possible. Now don't get me wrong, I totally get being slammed, i work at a very big chain, but this was unacceptable. There was not a single person rushing to get orders out. There were two ladies who came out and proceeded to talk about how they were almost closed (mind you it was 15 minutes till close). It was just overall a very unpleasant experience. Working in the food industry myself, its so easy to point out what was wrong and what would have been done better, but this was possibly the worst I've seen. Train your workers better. Our blizzards were delivered to us with icecream dripping down the sides, to which i KNOW anywhere else it would be unacceptable. Only one was wiped down. Picture shown. So disappointed with their performance. Step it up.

Kashington “Kash” Willis

Save your money. Go elsewhere you'll be very disappointed and wait in long line. Horrible accuracy. Horrible listening skills. Horrible experience. Still not what I ordered but better than what I had?

Kathleen Cleveland

We were so excited to have a Dairy Queen in our neighborhood. However, last night we waited well over 30 minutes for our blizzards. People who had come in after us were served, had eaten theirs and left before we even got our order. We had to go in and ask for them to make our order because they had apparently forgotten about it. We are very disappointed and will not be back to this location. We will drive farther for better service.

Lizzy Ramirez

I went inside thinking it would be faster because of the long drive thru. I stood waiting for 30 min even though there was no one in front of me in line. People after me were getting their orders first. My blizzards sat in the window so long they were melted. They were made with the wrong candy. The Kids were working hard, but not reading the orders close enough. Supervisor stood around talking too much, but did apologize for the long wait.

Melinda Ruiz

Kinda gross experience. I ordered my ice cream, once I came to the window it was melted. I had also ordered fries, was charged for them, but I had to remind them I ordered them. I waited for my fries to be made. When I got them they tasted like fish stick batter or shrimp batter residue. Not very clean. Also saw an employee picking at the food as it was being made. I just think the manager may be inexperienced and not worried about the image she portrays to customers. She also had her mouth full of food while walking through the kitchen. Gross.

Megan

Just went to go and get ice cream with my family at the Dairy Queen at this location. We waited in a long line (which is fine we didn’t mind) to when we finally got to the box to order we were told the ice cream machine was down. It was a bummer but we still understood that stuff happens. However we watched everyone in front of us receive ice cream. So we pulled up to the window to see all the kids that were working messing around. I waited for them to greet us so I could ask about the ice cream machine not working. His response was “we didn’t know the ice cream machine didn’t work when they all ordered so we still fulfilled their order.” Ummm whaaat? If the machine was down how can you still make ice cream for customers? Are we picking who we serve to now? It was only 8:00pm and they close at 10. I continued to watch them make more ice cream blasts for themselves so when I asked about it he had nothing to say. To me it sounded like kids not wanting to work. Who manages this location?

Chelsea Elder

Let’s talk about a way to ruin a business. The store was completely empty, no one in the drive through. My family and I did a mobile order and ate in shop. Our food was wrong and ice cold. Fries tasted like they were days old and bread was soggy!We then order ice cream and it took 15 MINUTES to make. Again still the only people around. There was tons high schoolers “working”. While waiting two friends of the employees walked in 10 minutes after we order and got drinks and ice cream before us and for free! they all were eating and making each other different food and ice cream combinations . none of the employees were attentive or wanting to be there and help. all the kids came rolling out the kitchen wiping nose with their hand or rubbing hands through there hair. then handling straws,food, cups, spoon, etc. once we finally got our ice cream the cups were filthy and over pouring. which for a mom with two littles that is a disaster waiting to happen. this is the second time having terrible service and terrible food. This place used to always be packed but I guess we are the last to jump on the train of leaving it behind. As a store manager myself I would be embarrassed to have my staff act like this. As someone who loves in Ice cream and dairy queen I will be taking my business somewhere else! this store is a disgrace to the dairy queen name.

Ryan Johnson

Disappointing experience after waiting about a year for them to actually open. Should have waited another month and properly trained all the employees. Drive through wait time was in excess of 25 minutes at 3:30pm on a Tuesday. While sitting in line, I was starting to wonder if the staff were out milking the cows to make the Blizzards. Two of the three vehicles in front of me passed their orders back into the store so I'm guessing something wasn't correct with them. After all that wait, I was informed that the coupons and offers that were mailed to all local residents back in March (and that expire by mid-April) won't be accepted until May. Nice little bait and switch campaign. That might be a good thing to inform the staff that are taking orders so they don't tell customers "You'll get your correct total at the window..."