Bella H.

everytime i come here around 10, they never wanna have certain stuff available. lazy staff this location needs to do better. never again

Izzy-Bella Francis

Last 2 times ive gone here, they have gucamole left over from the night before ( brown ) veggies are overcooked and soggy, little to no meats available, all steak bites were fat/chewy, but yet this location is always empty? And always out of proteins. Lol. 24 dollars for mediocre bowls- bums me out.

Albert

Very clean and this location is usually not crowded. After many chances I've noticed that Chipotle as a whole needs to restructure how they do some things not just this location. What upsets me the most is that about half the time I go, no one is behind me and they are always rushing me to make my decisions and looking inconvenienced whenever I ask to add to my food. Is there a problem that I want to add lettuce or corn to my burrito? Can I have more than 1 second to choose between a bowl or a burrito? I'm going to give you my money you are not doing me any favors. I'm a nice and patient person, I've worked retail and fast food so I try to avoid conflict in person to not make a scene, so I go on Google Maps to share genuine frustration when I keep experiencing disrespect, I'm just trying to feed myself at the end of the day can it at least be a pleasant experience?

Estrella Rodriguez

I just walked out of there at 3:08 pm 7/3/25 and had the worst customer service. There wasn't food in stock, there weren't any customers yet the lady taking the order had no patience and a BAD attitude. Her name starts with an R. Do noth recommend coming here if she is going to be your server. CUSTOMER SERVICE needs to be worked on!

Cody Moreno

I ordered a pickup order on Uber Eats from this location. This would be my first time eating from this location and it will be my last. My guacamole tasted awful, the best way I can describe how it tasted is dirty dishwater, it tasted nothing like guacamole. On top of that I ordered my burritos with brown rice and got them with white rice. Don’t order from this location you’re better off going to the Lakewood Blvd location.

Hartaj Kandola

We ordered two items. He added sofritas when we asked for veggie which includes free guac. Then we asked if we could have guac since they added something we didn’t ask for. They threw out the entire order without answering our question. We just wanted a yes or no, not for them to waste all that food which hurts Chipotle’s bottom line and the environment. We didn’t want the order thrown out but the poor customer service is apparent at this location.

Lj Helton

Will never come here again. Here well before they close. The guy scoops the portions as if I was a child. Ion too of that they try to rush everyone even though they close in 35 /40 minutes. Doesn’t wrap my burrito and has the food sitting on an unclean table. Unprofessional, and don’t care about helping customers when they aren’t even closed to closing. Chipotle needs better staffing and customer service . Manager could care less and it shows.

Risa Morewitz

Is this perhaps the worst Chipotle I’ve ever been to. I ordered online. When I arrived at my pick up time, the order had not even been started. They were not busy. There was one person in line and one group of 3 eating at a table. As I waited an additional 15 MINUTES for my food…I watched them charge the single woman in line for an adult meal when she ordered a children’s meal, watched the people eating ask for forks and instead of restocking the forks they just….handed this man one fork for a table of 3 people. He had to ask for 2 more. They did not refill the forks the entire 15 minutes I was there. I ordered a bowl with extra beans. Because it took him 15 minutes to make my order I double checked and there were approximately 12 beans in the entire bowl. Asked for more beans and he said “it’s just below the rest of the stuff” so I got a knife and moved the food around to show him (please recall that there are no forks). He also did not give me my cup for my soda and I had to go back and ask for it. Finally, the trash area only had a recycling bin and was a mess. The fact that they messed up all 3/3 customer experiences is ridiculous as there were at least 3 employees working. DO BETTER!!!!

Nikki Stark

Very disappointed overall - went to chipotle when we saw that store closed at 11 - we walked in a few minutes before 9 to not be greeted , lobby being shut down , restrooms blocked so it was obvious we would have to now eat in our car , I order my food , my son starts to order his and they have no steak , it’s not even 9 we ask if they would make more they said no , not once did they mention they were out of ingredients, had we known this we definitely wouldn’t have ordered anything , but since I had already ordered my food we chose something else which my son didn’t care for. When asked about the lobby being closed they shrugged their shoulders and didn’t seem to care about anything other than shutting down the place. I called customer service and they were so generous to email me with a free soda coupon. It’s so nice to see how much we are valued as customers. I’ve never felt so insulted , at that rate why even bother sending anything. Did I forget to mention because your store didn’t allow dine in we were forced to buy bigger drinks because we obviously weren’t welcomed there to walk back in to refill our drinks. For the amount of money we spend this whole experience was a slap in the face and customer service and their coupons for a single soda made it worse

Michael Helton

My girlfriend got the barbacoa yesterday evening and she’s been sick with food poisoning all night…coming from both sides, and is miserable. Poor quality care for their food/product and poor food/product storage procedures obviously. How does a business like Chipotle serve low grade products. Disgusting. Pass. Don’t come here. Get a manager from corporate here immediately to tighten this place up. I worked at Chipotle for a couple years, about a decade ago, and the location I was at was striving to achieve Restaurateur, so I know the possibilities. Fix it, or you can kiss this location goodbye.

Leilani C.

FILTHY! FILTHY! FILTHY!!! This is a place of business that serves food! There were about 6-7 employees behind the counter & everyone seemed 2 be blind 2 the fact that the restaurant was dirty! I'm a traveling sales representative, therefore; I've been 2 many Chipotles. This location is one of the worst that I've seen. Also, customer service was just as horrible! Had I read the reviews prior, I definitely would've skipped this place! I'll never go back.. If the front of the restaurant looks this bad, can you imagine how they're handling the food!? Don't take any chances, go elsewhere! (I didn't order any food) we left as soon as we saw the mess. These photos don't do any justice.

+12

Baylee Goodwalt

I ordered a rice and bean burrito only and I had prefaced that while she was making it, so I assumed it would be made a lil beefier, but I got the tiniest burrito and they still charged me 8.75, and then I felt kinda cheated so I had my boyfriend go up and ask if it should be that small and they lady up front said “that’s normal sized” lol waste of money and time