First Street Family Restaurant

We haven't ordered from here in a while. Well the toppings are very sparce. Had we ordered a 1 topping from somewhere else we would have had more toppings then our 2 toppings we ordered. The order was missing all of our sauces and the cheese shaker we paid for. The driver said 5o call the store for a $5 credit. Sorry I didn't want a credit for a place I don't intend on ordering from. It just reminded me of why we don't order from there. Good Luck & Farewell.

I ordered my pizza through the website. My pizza was not ready when I got there because the order was sent to the wrong location. I had to drive across town to get my pizza and even when I got there the pizza was not ready and I had to wait another 20 minutes so the overall process took over an hour. I noticed a difference between 1st Street and Alamo Pizza hut. 1st Street is very light on the toppings where Alamo you can actually taste the toppings.

Manny Rodriguez

I ordered my pizza through the website. My pizza was not ready when I got there because the order was sent to the wrong location. I had to drive across town to get my pizza and even when I got there the pizza was not ready and I had to wait another 20 minutes so the overall process took over an hour. I noticed a difference between 1st Street and Alamo Pizza hut. 1st Street is very light on the toppings where Alamo you can actually taste the toppings.

L Reyes

We haven't ordered from here in a while. Well the toppings are very sparce. Had we ordered a 1 topping from somewhere else we would have had more toppings then our 2 toppings we ordered. The order was missing all of our sauces and the cheese shaker we paid for. The driver said 5o call the store for a $5 credit. Sorry I didn't want a credit for a place I don't intend on ordering from. It just reminded me of why we don't order from there. Good Luck & Farewell.

They are charging a "service fee" that is greater than the tax on the items without letting you know. Will not be returning. Food was good but not going to be charged more than what I should be for no reason. Add it to the price if you want more money but don't add a tax.

horrible service!! they made me wait 2 hrs for 2 large pizzas. I'm kinda in shock actually that they had so little regard to our order. They even left out the ranch. Dude really? The pizza was cold by the time it arrived.....

I do not plan on ordering from Pizza Hut again. It had been several years since my last order, so I decided to try it again. I simply do not enjoy your product. The flavors were mediocre. With so many other options, I feel my tastes are better suited to other pizza companies.

Michael Hutchinson

They are charging a "service fee" that is greater than the tax on the items without letting you know. Will not be returning. Food was good but not going to be charged more than what I should be for no reason. Add it to the price if you want more money but don't add a tax.

Victoria Bentley

horrible service!! they made me wait 2 hrs for 2 large pizzas. I'm kinda in shock actually that they had so little regard to our order. They even left out the ranch. Dude really? The pizza was cold by the time it arrived.....

Erin Moreno

I do not plan on ordering from Pizza Hut again. It had been several years since my last order, so I decided to try it again. I simply do not enjoy your product. The flavors were mediocre. With so many other options, I feel my tastes are better suited to other pizza companies.

I was really disappointed with our dinner tonight. The pizza crust was so thin. We don’t like thin crust. I called the location about it the person who made the pizza said it was hand tossed.🍕It was hard too. Next time Dominoes…👩🏾‍💻 Pizza Hut really sucked tonight.

**I should have read the reviews first. This establishment is not Honest! Food is cold. **** I placed the order via online. I had a coupon for 50% off my order. My husband arrived and the manager Laura decided to dispute charges. I am handicap at home in Moorpark. Get to the car the order IS incorrect. He brought the food back in! Had to wait 12 minutes for correct pizza. Laura Mgr refused to make the order fresh as well. According to her "It will keep warm in the Box" on the shelf. 12 minutes! $38.38 thrown away!! It was COLD! Horrible service. Not Honest! Very disappointed a coupon cost me dinner I choose.

La Wanda Fleisher

**I should have read the reviews first. This establishment is not Honest! Food is cold. **** I placed the order via online. I had a coupon for 50% off my order. My husband arrived and the manager Laura decided to dispute charges. I am handicap at home in Moorpark. Get to the car the order IS incorrect. He brought the food back in! Had to wait 12 minutes for correct pizza. Laura Mgr refused to make the order fresh as well. According to her "It will keep warm in the Box" on the shelf. 12 minutes! $38.38 thrown away!! It was COLD! Horrible service. Not Honest! Very disappointed a coupon cost me dinner I choose.

Vertrice Perry

I was really disappointed with our dinner tonight. The pizza crust was so thin. We don’t like thin crust. I called the location about it the person who made the pizza said it was hand tossed.🍕It was hard too. Next time Dominoes…👩🏾‍💻 Pizza Hut really sucked tonight.

Their app gave a promotional price that is not honored at this store. No Disclaimer, no notificación. Just an email saying order did not go through, contact the location. It took minutes of confusion then placed the order and realize the price was $2 higher than the menu. 15 more minutes discussing this with the manager over the nondisclosure on the app. Nothing they could do. Big New Yorker was horrible at any price. Cheese and sauce was dry, thin and aweful. Pepperonni was paper thin. Worse than a high school cafetería. Caused intestinal distress. Will delete the app and not patronize.

My mother called to order 4 pizzas as they had a deal of $10 for a large 3 topping pizza. The person who took the order did not apply the discount and when we called to complain about it they said that it was because my mother did not mention it to them. This is complete BS! They are ripping off elderly people who can barely make ends meet. The manager had no compassion and basically blamed my mom for the error. We will never buy from these crooks again.

I love Pizza Hut and have always held the brand in high regard. I recently moved from Santa Clarita to Moorpark and thought I would spoil myself after a long week. I ordered two pizzas and wings for my family. Both the stuffed crust special pizzas were tasteless and not what I was used to from my previous (Santa Clarita) pizza hut. Being that it was my first try in the new city It will be hard to convince the wife to buy from my local restaurant (Simi Valley) again. The wings were the only thing my family liked. So after spending almost 60 on a meal, my family ate 8 wings and we tossed the pizzas.

Dominoes was closed last Sunday in Simi Valley on L.A. Avenue so I ordered Pizza Hut. The pizzas are much more expensive. The $10 deal advertised on TV doesn’t pertain to this location on Madera. The 2 large pizzas I got were warm and hardly had any toppings. I ordered double pepperoni on 1 and chicken on the other. I hardly saw any chicken or pepperoni. This was an opportunity for Pizza Hut to turn me away from Dominoes. I will continue to order Dominoes. Their Pizzas are delicious and affordable.

Congratulations, Pizza Hut, for achieving THE. WORST. CUSTOMER SERVICE. EVER!!!!! I ordered a pizza online at 6:30 pm, one of the deciding factors being the 50% off VISA Checkout promotion that was offered. At 7:45 pm, the pizza wasn't at my house nor was there any sign that it would be arriving soon. Being a bit concerned, I decided to call. The woman I talked to over the phone, while as pleasant sounding as she was, made no indication that there was an issue, nor felt any inclination to fake even the most superficial level of concern of the fact that my order had not yet arrived. For God's sake I live ONE MILE from their location. After demanding a discount and assuming (which is apparently always a huge mistake when dealing with Pizza Hut) that everything was now in order, I received a "follow up" call about 10 minutes later. I was informed that somehow my credit card information had deleted itself and that the VISA Checkout promotion (50% off), was also forgotten about. When I brought it up, I was told that this "sounded familiar" and my request was begrudgingly accepted. The good part of this exchange was that I was offered a $10 discount in addition to the 50% off VISA promo (which, according to my math I was still overcharged on the final bill) and the assurance that my pizza would be the next order out for delivery. Being considerably more hungry than I was an hour and a half ago, I was inclined to accept this update and "almost-what-i-asked-for" discount without resistance. 8:15....8:30....8:45....still no pizza. Mind you, this order was placed now 2 hours ago. After providing a more than reasonable amount of time, my wife calls back at 9:20pm. She was told 3 things by the same woman on the phone: 1)she did not know what happened to our order; 2) she did not know who told me that the pizza was next out for delivery and 3)they were now re-making our order. At this point we decided to cancel the order since by the time it was re-cooked, and barring any circumstances that would result in further delays, we would have waited 3 hours for it to arrive. Before being able to confirm our information to revert the debit card transaction, my wife was hung up on. To our relief however, the transaction was indeed reversed. If I could give 0 stars, I would have.

I ordered 2 personal pizzas but was charged for 1 personal and 1 medium. I haven't ordered here before, so I didn't know the prices, I didn't realize I was getting overcharged. They wouldn't give me a refund. I ordered personal because I don't have room to carry anything bigger than personal. While I was ordering, in person too, the guy taking my order kept asking me to repeat myself. Then, when I got my order and told them it was the wrong size, the manager was telling me that I was the one who made a mistake. I was not rude to the guy taking my order or the manager. We are very displeased with our experience at Pizza Hut. I thought it would just be 15 minutes in and out.

My family usually orders from Dominos & this visit to Pizza Hut confirmed why we like Dominos better. The delivery person called to ask if we wanted our food delivered to the door…I couldn’t believe it. We were not coming to his car to pick it up…absolutely not.The chicken was rubbery, there were pieces of chicken in the cup of bbq sauce we paid extra for, the quality of the food was disappointing.

Thought I give it a try since the heart shaped pizza for V-Day seemed to be a cute idea. Unfortunately the pizza was overdone, crust was inedible and the pizza was cold, not lukewarm but cold. Was my first time ordering here and sorry to say my last time. When I complained over the phone (I ordered online) they offered a discount on my next order which I had to decline since I won't be ordering again. They told me they could pick the pizza up for a full refund. I agreed. Nobody showed up for over 3 hours. I called again and was told I will be refunded and could keep it or throw it away. While the pizza was unacceptable, the customer service was friendly and professional. I had called Toppers (my favorite) and they actually offered a heart shaped pizza as well. Funny and delicious.

Aamina’s Moment (DNA Generation)

My family usually orders from Dominos & this visit to Pizza Hut confirmed why we like Dominos better. The delivery person called to ask if we wanted our food delivered to the door…I couldn’t believe it. We were not coming to his car to pick it up…absolutely not.The chicken was rubbery, there were pieces of chicken in the cup of bbq sauce we paid extra for, the quality of the food was disappointing.

Mother of Pigs

I ordered 2 personal pizzas but was charged for 1 personal and 1 medium. I haven't ordered here before, so I didn't know the prices, I didn't realize I was getting overcharged. They wouldn't give me a refund. I ordered personal because I don't have room to carry anything bigger than personal. While I was ordering, in person too, the guy taking my order kept asking me to repeat myself. Then, when I got my order and told them it was the wrong size, the manager was telling me that I was the one who made a mistake. I was not rude to the guy taking my order or the manager. We are very displeased with our experience at Pizza Hut. I thought it would just be 15 minutes in and out.

Robert Kurashige

Their app gave a promotional price that is not honored at this store. No Disclaimer, no notificación. Just an email saying order did not go through, contact the location. It took minutes of confusion then placed the order and realize the price was $2 higher than the menu. 15 more minutes discussing this with the manager over the nondisclosure on the app. Nothing they could do. Big New Yorker was horrible at any price. Cheese and sauce was dry, thin and aweful. Pepperonni was paper thin. Worse than a high school cafetería. Caused intestinal distress. Will delete the app and not patronize.

Christopher Carpenter

I love Pizza Hut and have always held the brand in high regard. I recently moved from Santa Clarita to Moorpark and thought I would spoil myself after a long week. I ordered two pizzas and wings for my family. Both the stuffed crust special pizzas were tasteless and not what I was used to from my previous (Santa Clarita) pizza hut. Being that it was my first try in the new city It will be hard to convince the wife to buy from my local restaurant (Simi Valley) again. The wings were the only thing my family liked. So after spending almost 60 on a meal, my family ate 8 wings and we tossed the pizzas.

Yessica Acosta

My mother called to order 4 pizzas as they had a deal of $10 for a large 3 topping pizza. The person who took the order did not apply the discount and when we called to complain about it they said that it was because my mother did not mention it to them. This is complete BS! They are ripping off elderly people who can barely make ends meet. The manager had no compassion and basically blamed my mom for the error. We will never buy from these crooks again.

Lee Hayes

Dominoes was closed last Sunday in Simi Valley on L.A. Avenue so I ordered Pizza Hut. The pizzas are much more expensive. The $10 deal advertised on TV doesn’t pertain to this location on Madera. The 2 large pizzas I got were warm and hardly had any toppings. I ordered double pepperoni on 1 and chicken on the other. I hardly saw any chicken or pepperoni. This was an opportunity for Pizza Hut to turn me away from Dominoes. I will continue to order Dominoes. Their Pizzas are delicious and affordable.

Maike Campagna

Thought I give it a try since the heart shaped pizza for V-Day seemed to be a cute idea. Unfortunately the pizza was overdone, crust was inedible and the pizza was cold, not lukewarm but cold. Was my first time ordering here and sorry to say my last time. When I complained over the phone (I ordered online) they offered a discount on my next order which I had to decline since I won't be ordering again. They told me they could pick the pizza up for a full refund. I agreed. Nobody showed up for over 3 hours. I called again and was told I will be refunded and could keep it or throw it away. While the pizza was unacceptable, the customer service was friendly and professional. I had called Toppers (my favorite) and they actually offered a heart shaped pizza as well. Funny and delicious.

Shiel Love

Congratulations, Pizza Hut, for achieving THE. WORST. CUSTOMER SERVICE. EVER!!!!! I ordered a pizza online at 6:30 pm, one of the deciding factors being the 50% off VISA Checkout promotion that was offered. At 7:45 pm, the pizza wasn't at my house nor was there any sign that it would be arriving soon. Being a bit concerned, I decided to call. The woman I talked to over the phone, while as pleasant sounding as she was, made no indication that there was an issue, nor felt any inclination to fake even the most superficial level of concern of the fact that my order had not yet arrived. For God's sake I live ONE MILE from their location. After demanding a discount and assuming (which is apparently always a huge mistake when dealing with Pizza Hut) that everything was now in order, I received a "follow up" call about 10 minutes later. I was informed that somehow my credit card information had deleted itself and that the VISA Checkout promotion (50% off), was also forgotten about. When I brought it up, I was told that this "sounded familiar" and my request was begrudgingly accepted. The good part of this exchange was that I was offered a $10 discount in addition to the 50% off VISA promo (which, according to my math I was still overcharged on the final bill) and the assurance that my pizza would be the next order out for delivery. Being considerably more hungry than I was an hour and a half ago, I was inclined to accept this update and "almost-what-i-asked-for" discount without resistance. 8:15....8:30....8:45....still no pizza. Mind you, this order was placed now 2 hours ago. After providing a more than reasonable amount of time, my wife calls back at 9:20pm. She was told 3 things by the same woman on the phone: 1)she did not know what happened to our order; 2) she did not know who told me that the pizza was next out for delivery and 3)they were now re-making our order. At this point we decided to cancel the order since by the time it was re-cooked, and barring any circumstances that would result in further delays, we would have waited 3 hours for it to arrive. Before being able to confirm our information to revert the debit card transaction, my wife was hung up on. To our relief however, the transaction was indeed reversed. If I could give 0 stars, I would have.