Kelly C

Came here kinda late so they said only the bar side is opened and booths are closed. That’s fine even though we preferred booths. But later on we saw that they let other people sit at the booths that we weren’t allowed to and there was still plenty of space at the bar. Our nachos came out pretty quick but it wasn’t even warm which was disappointing. Beers were ice cold and great price late night! We waited for our wings for an extremely long time. Some customers came in after us and a lot of them ordered wings and they all got their wings and other before us. We are thinking three had to make our wings from scratch? Finally our wings arrive and it’s barely warm. Our waitress was friendly but she would also forget our refills after we asked. Wasn’t great.

I honestly could not believe what they served us. COLD cheeseburgers/fries and cold wings that were SO DRY, they looked like they had been sitting in the sun for days. It took them over an hour to serve us btw and when it came time to pay, it took about 45 minutes just to find the waitress, get the bill, pay, and finally get the card back. Management is clearly messing this place up big time. Never going back!

The BIGGEST waste of money I spent 75$ on wings for my kids just to throw it all in the garbage. Wings and fries were hard as rocks and they didn’t even bother putting the souce on them even after me making sure to specify I did NOT want it on the side. I know how hectic food industry can be specially on superball Sunday. But Dosnt matter how busy you are in house , if im ordering food then my money has the same value and I deserve to receive food that is actually edible. And when I called (Which I never do) to tell them, person on the phone was so rude .Not only did I waste money but I had to ended up finding something to cook for my kids . It’s an absolute shame!

I'm working on a job site in Staten Island we ordered $100 worth of food yesterday today the same order came up to $100 we got the Pick 6 and it came with a bottle of soda in Jersey and yesterday New York but today they told us Fountain drinks only just to go a little bit extra mile for business cuz I would have ordered tomorrow too but now they lost another $100 I know it don't hurt but I feel good saving my $100 now you guys got to learn customer service being right ain't always right

Ken Waite

Worst experience from here!!! And I’ve been a customer for years now. Ordered SPECIFCALLY for ALL FLATS wings. Not only did we get more drumsticks than flats; the wings were lukewarm temps AT BEST and they were stale / dry / uninspiring. Tried to call back to express my displeasure, and a rep said she was going to transfer me to an on-site manager; I was left on read for at least five minutes before I hung up. I understand it’s a holiday, but you are still in the service industry. If you can’t put out quality product on a day where traffic is lighter than usual, why would you even stay open? Very disappointed, and this location will never see another dime from us!

Murda Brim

This place needs to shut down. It's pitiful in there. No workers, no customers. I did a pick up to go order. I got there before my food was even ready. They brought my food out, I checked it in the car, the wings and fries were like warm. It seems like they just zapped it in the microwave. Smh never again.

Brandon

First and last visit. I was really excited to try this place for the first time, but the experience quickly went downhill. When I tried to order the cheesesteak, I was told not to because “the bread was too hard and chewy” Then I asked about the iced tea and was told we “wouldn’t like it.” That alone felt off, but we decided to stay and order something else. The biggest issue came with the kids’ meal. My 3-year-old refused to eat her chicken fingers, and I assumed she was just being picky until I tried one. They were extremely spicy way too hot for something labeled as a children’s item. Completely inappropriate for kids. To top it all off, as we were leaving, my daughter tripped in the parking lot and hit her head. My wife rushed back in to ask for a cup of ice and explained what happened. The employee behind the bar responded with “it’ll just be one minute” turned back around and continued chatting with a coworker showing zero urgency, care, or empathy. Really disappointing experience from start to finish. We won’t be coming back.

Brett Dragun

I’m sitting here as I write this, Sunday afternoon during the NFL season. The place is more than half empty. The service and turnaround time is horrendous. Beers taking 15min, apps that they have for happy hour taking 20+ min and that’s after I have to remind them that we haven’t gotten them yet. Our waitress barely comes to the table and I can’t even find her on the floor most of the time. In fact most of the staff appears to be sitting at the high tops or in the kitchen. We asked to sit at an empty booth and were refused. An hour and a half and we haven’t even gotten to order entrees yet. And forget about bussing the table, we are just stacking trays and glasses, she grabs the menus but leaves all the dirty stuff. We just reminded her about another appetizer and she seemed amazed we hadn’t gotten it yet…excuse me, you’re our server. I’ve lived in numerous states and travel for work, BWW is one of my favorite football spots. This is my first time at one in Staten Island or NY, it must just be acceptable here to just not care, at all. Thank god we are just killing time before the Chiefs game at MetLife and this isn’t our normal location.

John Jacob

The food was cold, hard, and tasted like it was from two days ago. It looked more like someone’s leftovers it has some spot of sause . Not clean and bad presentation.

JOSE JUAREZ

I rarely leave reviews, but my experience here was so bad I feel people should be warned. From the moment we walked in, the place was a mess. Tables all around us were dirty and stayed that way the entire time we were there. Even though there were plenty of empty tables and only about 5 or 6 other parties dining, we still had to wait 10–15 minutes to be seated. There were at least 5–6 servers on staff, yet no one seemed interested in actually serving customers. Once we were finally seated, we waited and waited for someone to come take our order. Eventually, we had to flag someone down just to get drinks and put our food order in. We even saw another table get up and leave because no one would come over to them the servers were all hanging out in the back instead of working. It took nearly an hour to get our food, and when it finally arrived, it wasn’t even hot just barely warm, like it had been sitting in the kitchen the whole time. On top of that, they forgot to put in one of our entrees completely. Meanwhile, two tables that were seated after us got their drinks, appetizers, and entrees before we even got our first plate. My wife ordered the All American Burger and specifically asked for no pickles or mustard because she’s allergic. Of course, it came out with both. When we looked at the receipt, it literally said “sliced pickles,” which shows either a complete lack of attention or that they just didn’t care. We sent it back, but she ended up not eating at all because we were honestly scared they would just swap the bun or do something to her food out of spite. The lack of organization and basic customer service was unbelievable. I also couldn’t help but notice that the back of the servers’ shirts said “Wings to die for” clearly, it’s because you’ll die of starvation waiting for them to come out. It’s obvious this place needs much better management and staff training. It’s a shame because this is the only Buffalo Wild Wings in Staten Island, but after this experience, I honestly don’t plan to come back.

Ada Ramirez

If i could leave 0 stars i ABSOLUTELY would, i usually do not like to leave any negative reviews for any food establishment but my family and I are absolutely disappointed.On Sunday around 9pm we arrived at this location , a party of 8. We waited about 6-7 minutes before we were officially greeted by someone, a staff member named Anna, greeted us and asked us for how many, we told her 8 and then she grabbed menus and said just give me a minute. She proceeded to head to the back of the establishment to talk to the other staff members for about 5 minutes and then came back to seat us at one of the picnic tables , I want to take this moment to state the fact that at this time the restaurant had 7 tables distributed throughout the floor with only a few people at the bar, we sat down , we looked at the menus , decided what we were going to eat and waited for about another 10-12 minutes before I had to ask “Jenna” if someone would be able to take our order. She said she would be back in a couple of minutes to take our order. We were finally able to order our food and drinks and were very patiently waiting for our order. during this time about 3 tables walked in with one of those parties being a 12 top which was being taken care of by another young lady who seemed to be the only one who cares about her job, however this party was seating right away and taken care of almost immediately, at this point it had been about 15 minutes from ordering and we had yet to recieve our drinks, when we realize the 12 top was already receiving their drinks and we still had nothing, yet we did not say anything and continue to wait, after this full party of 12 received their drinks we finally started receiving our drinks little by little. At this moment there was a table of 3 people sitting in front of us which had started receiving their appetizers and then got their wing order. I then asked my server Jenna , if our order was coming soon since I noticed at table behind us had already gotten all their food , I also said I understood we were a big party but even with that we had just barely gotten our drinks. She proceeded to say she was not the one in the kitchen making our food which I said” I know you are not but if you could please check up on that I would appreciate it “ most our food came out about 10-12 minutes later not hot but lukewarm we were still missing an order of wings and a seltzer water. We didn’t complain we proceeded to start eating , when I noticed my burger came with Pickles even after ordering it without pickles as I am allergic to them. I sent the burger back which was then when Jenna started giving us a bit of an attitude and still I reminded her we were missing our wings. She came back 5 minutes later to ask us what the wing order was. This is when I realized she had most likely forgotten to put the order of wings in. However we continued eating and didn’t receive our order until we were just about done with the rest of what we had received. At this point we were already super frustrated and just wanted to be done and get out of there. Through out our 2 hours of being in this establishment we observed as a table who had been seated got up and left due to the lack of attention from the servers on the floor. We also observed how it took an hour for a table to be bussed and cleaned. The only person who seemed to be working with dedication was the young lady who was taking care of the 12 top and some other tables as well. This place always seems to have an issue with lack of customer service and it is such a shame because the food is so good. I wish I could say I would bring my family back but that is very doubtful considering how terrible the service is. I wish who ever is in charge of this location can make corrections because it’s the only location in Staten Island. Not once was our server apologetic or concerned for our experience here. Please do better. And to add on to this terrible experience, the bathrooms were also disgusting.

Cheryl L

EXPIRED FOOD. I ordered from uber eats a bunch of food , disappointed in the food service and i ordered a brownie and they give me an expired brownie from 6 months ago! Mind you this is January! The chocolate chips in the brownie look old too and that’s why I checked the expiration date. I couldn’t been sick throwing up from this place ! And yet they are probably still using these to give out to people in store for the dessert ! Please don’t go here ! I’m beyond disappointed

Gulya Bayramova

The service was horrible. We waited more than 10 minutes just to be seated at a table (the place was not busy btw). The waitress who works there were giving an attitude even sent a girl from a bar to take our order. Actually we are happy that the girl from a bar took our order! I don’t recommend this place at all. The service is 0! The food was alright. In the pictures you can clearly see how busy the place was!